Customer Reviews for North Olmsted Ace Hardware
(U-Haul Neighborhood Dealer)

791 évaluations

23200 Lorain Rd   North Olmsted, OH 44070

(440) 777-2689

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam : 9h am à 5h pm
  • Dim : 11h am à 4h pm

Services dans cet établissement :

Pour nous contacter

(440) 777-2689

23200 Lorain Rd
North Olmsted, OH 44070

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam : 9h am à 5h pm
  • Dim : 11h am à 4h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Gerome was fantastic this was my third truck in a couple of weeks.

Debra A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
1

Got the uhaul with a quarter tank of gas, check engine light on and flat tires, needed to have uhaul back by 3pm. Returned at 3pm and was okay with paying the gas needed to fill back but was charged an absurd amount plus to find out anything lower than a quarter was an automatic surplus on top of what was being paid. Incredibly surprised and not what I expected. Would rather just hire a moving team with what I paid.

Spencer N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karin C. 
Évaluation :
2

Make sure to check tire pressure in the vehicles on the checkin. I had to fill my tires up with my own money because they weren't filled before.

Anissa C. 
Évaluation :
2

Sandra had attitude. She could've told me WHERE the numbers were on the truck, but didn't. Also, the numbers on the key tag were ILLEGIBLE. There was a small exhaust leak in the cab, the shocks, struts or leaf springs were failing. The brakes needed replacement. Awful experience.

Kendall F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank K. 
Évaluation :
3

Both the pick up and drop off locations were fine. I was very suprised to find that the truck didn't have cruse control. I was glad that I only had a 2hr drive; but highway driving in 2022 without cruse is like using a land line telephone.

CARSON W. 
Évaluation :
1

Get your Computer system an app to work properly. It took an hour and a half to get checked out of the Ace Hardware. I had a message to that it was a different location and then my bill was 10 times the original price. When I went out to check on the vehicle it had a major scratch and then it would not allow me to load a proper photo updated photo. The truck was fine the whole process was one hot mess.

James B. 
Évaluation :
5

It was a perfect experience

Debra A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashraf S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
3

easy to get to and pickup/drop off. The rental agent was great to work with and knowledgeable but the store staff were not invited and helpful to get me to the right person. The truck had a coolant leak that we noticed in the driveway overnight after packing it up the first day. We had a service tech come out which was great but had to empty the truck, take it back, pick up another truck about 30 mins away, and then reload everything. This lost us about a full day and had additional costs with unloading and reloading. When I checked the coolant level i was surprised it was so low and not sure how it was missed in preparing the vehicle for my pickup. Glad we caught it as we had a 1200 mile move to make.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin J. 
Évaluation :
3

Drop off is fine, I don't like that there is no paper trail after leaving the truck at a location and dropping keys in a lock box other than an email a few days later

John C. 
Évaluation :
1

I was charged for fuel when I returned truck with same amount that it had at pick up.

Desiree B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vladimir D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaun M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn Y. 
Évaluation :
5

The driver's and passenger's floor mats and lower seats were muddy.

Janice C. 
Évaluation :
5

Why are you so focused on the location when U haul itself is a hot mess. I rent fairly often and you are continuing to go downhill. Get your online check in process together or add more customer service reps. Your app is known to be horrible yet you have to call in for help and wait 50min. Done with renting Uhaul . This last experience was final straw. If I could give a negative 10 review I would. Meanwhile Ace is a great store and you make them look bad for renting U-Haul. Sad

Jason S. 
Évaluation :
5

na

SALLY B. 
Évaluation :
3

The truck I picked up was an incredibly old vehicle. It also had not been cleaned, and there was still trash left in the cabin. I documented this using the Uhaul app on pickup, but was still charged a $25 cleaning fee for someone else's trash after my rental. Poor experience!

NATHAN R. 
Évaluation :
4

All good except the truck steering is terrible, the steering wheel shakes a lot and on the highway you need to meep moving it to maintain driving straight

DAHOUD H. 
Évaluation :
1

Terrible!!

Paul P. 
Évaluation :
2

I reserved a 10 ft truck a week in advance. When I arrived they did not have it. Ended up getting a 16 ft. Was way bigger than needed and hard to manuver. I was told I would only be charged for 10 ft but was charged for 16ft. I had this same problem 10 years ago using U haul.

Kathy B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK L. 
Évaluation :
4

The truck was a piece of crap.

Eric B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sofia V. 
Évaluation :
5

i had a few issues with the app, but in the end i got the process done

Chris K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew F. 
Évaluation :
1

The employee had to call the manager at home to learn how to rent the vehicle. They didn't have the vehicle I reserved. The one I received had check engine light on ran horrible. I spoke to the manager who advised me to tell the employee who handles the rentals and he didn't seem concern about my issues with the truck and told me the Uhaul is responsible for maintaining the vehicle. The only person who knew what they were doing and appreciative of my business was the manager Christine.

Jason P. 
Évaluation :
3

I reserved an appliance dolly and was called the night before letting me know it was not available. I had a limited timeframe and had to go rent that dolly from another location.

Adam S. 
Évaluation :
3

Six people waiting for one salesperson to write up transaction.

David S. 
Évaluation :
5

The staff was friendly, professional and helpful. Our check in was smooth, and the drop box came in handy at the end of our experience. I would happily recommend this location to anyone! Great job!

Thomas R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan S. 
Évaluation :
5

Very easy to register for a box truck. Gentleman was very helpful and took care of every detail.

Patricia F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

greg S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly R. 
Évaluation :
4

Good experience.

Gloria G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen T. 
Évaluation :
4

Every thing was well done

ThomasM H. 
Évaluation :
5

Nothing! Truck was great!

Tamara H. 
Évaluation :
3

We returned in one day put could not get the system to check it in and I was charged for 2 days rental. I paid twice as much as I thought it would have been.

Patricia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave K. 
Évaluation :
5

They made it easy to get a truck, even with me not having a reservation

Kyle D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

I was unable to complete remote check out. I had to wait for store to open and the key for truck was in the store. This was not what I ordered

Michael P. 
Évaluation :
3

Would have given 5* however I got my truck to location and realized my truck did not have the dozen furniture pads or either of the dollies I paid for!!! I have to call tomorrow to get money back! But this was a major disappointment!!

katherine H. 
Évaluation :
3

Clean the truck! Cargo area was sticky from something that visibly spilled, jack was loose in the back, garbage in the center compartment, crumbs all over passenger seat, steering wheel was sticky. Gross! Clean the truck!

Ethan K. 
Évaluation :
5

Thank you for making meeting my needs to the fullest, and for making the whole experience as easy as it gets!!

Eli B. 
Évaluation :
1

The maintenance panel above gas tank in back of truck was wedge into place and not bolts back on. I stepped on it not noticing it was not put on properly and my foot fell through scrapping the side of the gas tank cause extreme swelling and cut. Was forced to get a tetnis shot and x-ray done

paul T. 
Évaluation :
1

I don't understand why I agreed for a $32 transaction and now being charged an additional $57 I only used the u haul for 4 hrs locally ,I refueled , and wiped it clean

Alona W. 
Évaluation :
1

Took over an hour to get vehicle when I went in at 8 am. I was there before the employee was even there. Over an hour process just to get the vehicle….insane.

Anthony B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pat M. 
Évaluation :
4

I had called the day before & spoke with Sandra, not very friendly. The day of, the service was much better.

Jill G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DORIAN C. 
Évaluation :
5

Ramon's provided excellent service. He was a pleasure to work with. I returned my rental to a different location (Arrow Radiator) without any damage to the truck and or equipment. I left the hand truck inside the truck upon return.

Frank M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary N. 
Évaluation :
5

Improve check in system with app. Was difficult to use.

Daniel M. 
Évaluation :
3

Wiper blade on driver side was falling off and inoperable. It started raining. I had to pull over and swap blades. Very dangerous situation. Simple observation on their part could prevent this. Roof also leaked quite a bit.

KEVIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha R. 
Évaluation :
5

Very spacious

tracy C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jenifer K. 
Évaluation :
5

Didn't have to wait long and I was all checked in and on my way. Friendly and helpful folks there and it was service with a smile. Good show.

John P. 
Évaluation :
4

Cargo van very muddy inside. Not clean at all. Front and back

Roxanne V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS G. 
Évaluation :
5

Very easy to pick up and return. Staff was very nice and helpful.

Cheri W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jansen M. 
Évaluation :
5

All the communication was on point and very helpful. Everything went as planned much appreciated!

Brandon M. 
Évaluation :
5

have boxes and packng available services perfect

wayne O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY H. 
Évaluation :
5

They guy made it SIMPLE. He happened to be standing in the parking lot when I pulled in. "Give me the key and you are all set". I did. I was.

Eric V. 
Évaluation :
5

I have rented quite a few trucks over the past 30+ years. This is the best experience I have had in a rental. Great people at E&H.

James B. 
Évaluation :
5

The pickup process is awful. Make it easier. It took 20 minutes to get the truck checked out…. That time (from when location services say I'm on site & I take a pic of the van to confirm) should be added to total rental time at the end.

Bethany R. 
Évaluation :
5

Forgot to mention when I turned the truck in that it has stalled twice and the defrost did not work very well Other than that the service was quick and awesome

Gerard T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

triness R. 
Évaluation :
5

Add a sign to indicate where returns should be parked.

Christopher D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN C. 
Évaluation :
4

Nothing really Good job

AMANDA M. 
Évaluation :
1

The truck I rented was unavailable so I was given a van and that was not big enough to transport the king size mattress I have.

RAYMOND P. 
Évaluation :
4

Sterring wheel is off center. The trucks corner leaked in the attic part. Engine light on. Truck needs to be serviced.

Jess F. 
Évaluation :
4

It was snowy when I picked up my truck. It would have been nice if the mounds of snow on the truck (especially on the windshield & over the cab) and it certainly would have been safer if the immediate area had been cleared of snow. I had to rock the truck out if position to get enough room to get up to ramming speed to break through a bank of snow. I could have done without that experience. Also, I tried my best to do a self return through the app, but no matter how many times I uploaded pics of the odometer and fuel gage, I was told I hadn't uploaded those pics. Very frustrating.

Troy B. 
Évaluation :
5

Everything went very well

KEN R. 
Évaluation :
2

Much confusion with before hours pickup. Received many calls and message stating that they were going to report the vehicle stolen - even though the truck was back in their lot already and keys were returned to staff. Lots of miscommunication among staff. Never received any paperwork or final cost to rent the truck. Truck was in poor running condition.

MICHAEL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina D. 
Évaluation :
5

The truck very old . Very hard to drive it

MAYAZ Z. 
Évaluation :
5

They were wonderful!

Cathleen C. 
Évaluation :
5

Nothing Robert is the best!!!

Jeremy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joni H. 
Évaluation :
5

Si

Jonathan S. 
Non les évaluations ont été soumises pour cet établissement.

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