Évaluations des clients North Olmsted Ace Hardware

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de North Olmsted Ace Hardware

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Joseph S. le

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Poorly marked and poor instructions on where to go. Would have been good to know it was inside the ace hardware and not just in the plaza.

Patricia J. le

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Provide add’l assistance to staff on Saturday mornings,

Jim M. le

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Le client n'a pas laissé de commentaire.

ADAM F. le

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Le client n'a pas laissé de commentaire.

TIMOTHY M. le

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Le client n'a pas laissé de commentaire.

Melanie E. le

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The customer service was awful and not efficient at all. They were inexperienced and it took over a half hour to complete my pick up and over half an hour to receive my receipt of return. I would not use this location again to rent a U-Haul

James C. le

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ACE Hardware is the best pickup location I've ever used. Everyone was helpful and friendly. They made the experience easy. Thank you!

Larry P. le

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Le client n'a pas laissé de commentaire.

JIM T. le

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Le client n'a pas laissé de commentaire.

Carlitta R. le

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I will be writing a review on Yelp on Google and I will be contacting BBB and I'm also contacting the main corporate office if you Hall I will be exploiting this through my facility and letting I will be exploiting this through my facility and letting all my thousands of clients know how you treated me I work with Sports Talk Radio with the Cavaliers and Marty Allen and Chuck already from the TV and Bill Bender I'm very well known and I will be explaining what your company did to me just for a few dollars extra I got sent to your company working with you all for my businesses and you guys claimed that I locked the keys in the truck and you guys charged me extra for it it was on my credit card I'm extremely upset that you guys did not have one more set of keys with the truck and you guys were charging me $50 plus for each day I will be contacting everybody on Monday morning I'm extremely upset and I will let everybody know that uhaul at Ace Hardware did this to me

Linda H. le

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We rented a 9 ft Cargo Van. It was a new Van, spacious in the back and easy to drive. Don't forget to fill up gas tank before returning.

Matthew E. le

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Le client n'a pas laissé de commentaire.

Jami D. le

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Le client n'a pas laissé de commentaire.

Thomas K. le

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Le client n'a pas laissé de commentaire.

roy w. le

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My experience was absolutely professional. I can't think of a single thing that I could recommend. Thank you again for the professionalism and fine service.

Tom S. le

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Le client n'a pas laissé de commentaire.

KEN S. le

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My first rental from this location was a wonderful experience. Smooth transaction, no problems.

Renata S. le

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Le client n'a pas laissé de commentaire.

Kent S. le

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I really feel that the extra charge of $0.29 per mi. for 4 miles over the 160 mi. after paying $0.79 for weekend rate is not right . Other than that , all was good & ACE is the Place !

Stephen D. le

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Le client n'a pas laissé de commentaire.

Michael G. le

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$.99 a mile? Really? Fuck that! Never use you assholes again.

Christine B. le

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Le client n'a pas laissé de commentaire.

Leo M. le

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Le client n'a pas laissé de commentaire.

Steven R. le

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Le client n'a pas laissé de commentaire.

Jose G. le

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Le client n'a pas laissé de commentaire.

David B. le

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The people did a great job. Efficient and friendly.

bilal a. le

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Le client n'a pas laissé de commentaire.

James S. le

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Le client n'a pas laissé de commentaire.

Sue H. le

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Le client n'a pas laissé de commentaire.

Kim S. le

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I have rented vehicles twice from this location. Overall in my experience, they have had the best service and vehicles. I have always used Uhaul when I.have needed a.can or truck. I have recommended this location to friends and family, and will continue to do so. Also, I worked with two separate female staff persons. Both were excellent. I don't rate service people lightly.

Rick G. le

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Le client n'a pas laissé de commentaire.

Mohammed A. le

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Le client n'a pas laissé de commentaire.

Amanda F. le

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Checking in online was a nightmare!! Thank goodness for the staff at the location, they were a big help. However, the nightmare continued when we went to go return the rental. The location was closed so we had to check out online, which went smoothly until we had to drop the key in the key drop box. The slits on the box were too small for the key to fit in! We ended up having to call the U-Haul customer service number and even they couldn’t really help us. The only thing they could suggest was for us to lock the rental up and take the key with us and drop it off the next day at the location when they were open. The customer service rep we spoke to even tried contacting the local field rep but had no success in doing so. Something that should have been so easy has turned into something extremely complicated and drawn out. I will think twice about renting from U-Haul again.

Tom C. le

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Gas mileage was horrible (4 mpg) or the gas gauge was defective. Drove 25 miles and had to put 6 gallons of gas in vehicle.

Gabriella B. le

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The man was rude and not helpful and gave me so much sass when asking questions since I have never rented a truck before

michael p. le

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the u-haul computer system was not working when I was checking out. 2 employees tried to get me on my way and apologized several times to me for the delay. I finally left without knowing what my final total was for the 8 day rental. I don't blame the employees but the IT Dept of U Haul in not providing a working system to the stores. This is a problem for all involved at the store level and will probably not be reported to corporate.

kent s. le

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Everyone very nice & helpful !!! I will be renting a Van again next month from this location . Also , very happy that Ace took this former Sears hardware location , which I prefer Ace over Sears ....

mikalea w. le

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Le client n'a pas laissé de commentaire.

john d. le

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Le client n'a pas laissé de commentaire.

DEBBIE h. le

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Le client n'a pas laissé de commentaire.

jeff p. le

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treat em like you did me ... my transaction with you was EXCELLENT! Thank you.

mark l. le

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This was an unplaned, last minute rental. I was very pleased with the condition of the van, the quick process, and the friendly & helpful nature of the employees at this Ace hardware (Uhaul dealer) location. Will definitely be back.

Ray C. le

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I was surprised and disappointed the 10ft truck did not have a ramp. Apparently the 15 ft do but none were available anywhere in the area.

Steve E. le

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Maybe more lighting in lot

Scott H. le

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My vehicle was not ready upon pickup.

joseph m. le

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The truck was poorly maintained mechanically. It actually was not safe in my opinion. He steering had major issues which was the biggest problem but the engine ran very rough as well. I am very dissatisfied with the equipment. Again, it was very dangerous and added a lot of anxiety to my trip from Cleveland, Ohio to Arvada, Colorado.

Matthew B. le

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Le client n'a pas laissé de commentaire.

MARY M. le

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Keep the ladies at the store in charge. They know their stuff and go above and beyond to accommodate their customers!

Vicki W. le

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Le client n'a pas laissé de commentaire.

Melissa T. le

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i was charged.for protection.that.i said i.didnt want-twice!

KELLY D. le

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Le client n'a pas laissé de commentaire.

Spring A. le

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This is typically my go to uhaul location. Friendly & always have trucks available.

Mary I. le

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Le client n'a pas laissé de commentaire.

vicki w. le

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Le client n'a pas laissé de commentaire.

Jason B. le

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The dozen furniture pads were not in the truck so I had to go back and get them. However, the staff is excellent and very friendly!

Robert M. le

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Could not return via app or website, both froze when “completing return”. Had to ask for assistance

Mohsen M. le

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Le client n'a pas laissé de commentaire.

JASON H. le

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Le client n'a pas laissé de commentaire.

Kyle S. le

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The pickup was fine. But they didn't put the dolly I requested in the vehicle I was renting. When I went back up for it, they didn't even attempt to help load it in my car, no customer service at all. On top of all that, theydouble charged me for a dolly that I never requested and that I never got.

ellen g. le

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Le client n'a pas laissé de commentaire.

Pamela M. le

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Quick pick up and drop off. No problems. Good communication. Thanks Christine and Mark.

Sarah B. le

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I reserved a 10 foot truck, furniture dolly, and utility dolly, I get there, pick up the truck- the worker says everything is in there and we head on our way. Fifteen minutes later I get a call saying they forgot to give us our dollies. Since those are very much needed we go all the way back. Then once we get there, she says they don’t even have one of the dollies I ordered. She calls another store to get us one but then gave us the wrong store... so now we are thirty minutes out and still with only one dolly. We decide that we are just wasting time and gas money so we just go to start loading the truck. We finally get home and open it and there’s no ramp.... I never try and be mean because nobody needs that negativity but this was truly an awful experience. Please be more aware, be upfront, and at least check if the truck has a ramp...

Richard S. le

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Van had wood chips and debris in cargo area.

William M. le

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Le client n'a pas laissé de commentaire.

Mark S. le

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Le client n'a pas laissé de commentaire.

Mike W. le

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Le client n'a pas laissé de commentaire.

ILEANA LUCIA P. le

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Le client n'a pas laissé de commentaire.

Sara W. le

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Equipment was very clean and well kept. However, I reserved a dolly and an additional piece of equipment and did not receive it upon pick up. I did call the location to explain and they stated the charge would be removed from my total upon return of the truck. I returned the key, where an employee from ACE stated she would “add a note” regarding my partial refund. As far as I could tel I was still charged for the items I did not receive and have yet to be refunded. I will wait a few days to see if I end up being credited.

Scott A. le

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I reserved and did all the pre-rental paperwork online. Saved me time that morning. People were helpful at this Ace location.

Munier K. le

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Well the paperwork said the tank was Full but after I drove off I realized it wasn’t and I still Filled it up and let them know when I returned and all they said was thank you and didn’t offer me a refund or anything

JAHMEEL G. le

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I was supposed to receive money back on my card it never came. Would NOT recommend to any one!

andrew f. le

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Took forever in line and they didn’t have my information correct or ready when I arrived.

JIM P. le

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1st time renting with u-haul. Would absolutely do so again and would recommend.

Migena D. le

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Everything was amazing, super amazing the people who work there for U - Haul !

Lori P. le

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Took 45 minutes to figure out drop off was an ACE hardware no parking location posted called Uhaul several times for help and just got rude and unhelpful people. NEVER AGAIN

MIKE D. le

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Le client n'a pas laissé de commentaire.

David A. le

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Le client n'a pas laissé de commentaire.

EILEEN L. le

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Le client n'a pas laissé de commentaire.

Michael H. le

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The mobile ordering almost screwed me. The only time available was 1am-5am, so I put 5, and my order was cancelled because I didn’t pick it up by 9am. I was at the store for 45 mins trying to uncancel my reservation. Then, I only had 4 hours to use the truck. Website was mostly useful but almost very ruinous.

DALE D. le

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Le client n'a pas laissé de commentaire.

Pat T. le

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Some locations in Columbus have teams/workers whi xan help unload/ load items. Called several UHaul stores and was unable to find this service. All I had was a single sofa to move.

ADAM K. le

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Nothing. Everything was great. Thank you Michelle and Sandra!

Patricia M. le

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Get better trucks that aren’t impossible to drive.

Tom R. le

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Le client n'a pas laissé de commentaire.

Jenna C. le

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very ignorant staff. laughed about a problem i had with you guys charging me and extra 57 dollars. very disappointing

Timothy D. le

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Le client n'a pas laissé de commentaire.

Roger S. le

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Dropped off a trailer behind building in an open parking lot after hours.

Danielle K. le

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I absolutely loved how dedicated the staff was to insure I had everything I could ever need during this stressful time as I had to emergency move from flooding. Thanks again north olmsted ace hardware staff!

jeff p. le

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Go to vehicle with customer to verify condition and tire pressures of all tires. All else was great! Thank you

Christine V. le

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U-Haul is always our first choice!

Edward D. le

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Le client n'a pas laissé de commentaire.

christy v. le

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Le client n'a pas laissé de commentaire.

lisa b. le

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Le client n'a pas laissé de commentaire.

KEVIN C. le

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Le client n'a pas laissé de commentaire.

John W. le

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This location did not show up as a drop off location when I reserved the truck. The Safe & Secure Storage 6505 N State Rd Davison, MI 48423 found the drop off location close to my destination.

RANDY E. le

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Le client n'a pas laissé de commentaire.

Thomas K. le

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Le client n'a pas laissé de commentaire.

David W. le

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None

Frank A. le

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Great staff

SANDEEP S. le

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Le client n'a pas laissé de commentaire.