Customer Reviews for North Olmsted Ace Hardware
(Concessionnaire U-Haul dans le voisinage)

635 évaluations

23200 Lorain Rd   North Olmsted, OH 44070

(440) 777-2689

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam : 9h am à 6h pm
  • Dim : 11h am à 4h pm

Services dans cet établissement :

Pour nous contacter

(440) 777-2689

23200 Lorain Rd
North Olmsted, OH 44070

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam : 9h am à 6h pm
  • Dim : 11h am à 4h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

MARKDAVID P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RACHEL L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessika N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jorge Andres A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID F. 
Évaluation :
5

Drop-off closing time was misstated by two hours. Closed at 6pm rather than the 8pm we were told. Check-in was therefore only told that we were OK with no formal procedure of pictures, inspection, etc. Made us nervous.

Albert L. 
Évaluation :
5

That truck that I used yesterday had the worst steering, way to much play. I felt I was driving my boat in choppy water

RANDALL F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicholas G. 
Évaluation :
4

Considerring the age of the truck, it was in decent shape but didnt appreciate the shorter load ramp. Probably time to retire this truck.

Robert C. 
Évaluation :
4

The greatest moving decision we madeâ€"Renting a uhaul and hiring their movers! Michael and Shawn were very helpful and professional. It would have taken us forever to get the truck so perfectly packed! Do yourself a favor and hire their movers! So reasonable and stress free!

Thomas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY H. 
Évaluation :
3

Went after hours, could have used a sign out front. Looked like an ACE Hardware store. No idea it was where I needed to drop off a UHaul until I saw a couple of trucks parked behind the place.

Thomas L. 
Évaluation :
5

The service was excellent and the employees were very helpful.

April B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Page D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marta K. 
Évaluation :
1

I had used the app to arrange for 7:00am pickup. Went to the lockbox to get the key out, no key. Called UHaul and their rep was very nice, but ultimately the best advice she could give was wait until 8:00 when the store opened or go to another location and she'd transfer my info. I waited since the time it would take to the new location would now be same time Ace would open. Once Ace opened, the UHaul guy moved all the trucks returned overnight before helping me. Went inside and their computers were down. I finally got out of there 1 1/2 hours after I initially arrived. Pulled out of parking lot and the engine light comes on. No way I was going back. I'm already way behind schedule. Got the truck back after saying a few prayers for the transmission not to fail. I liked the app and the ease of its process, but the overall execution was terrible

Tyler M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEANNE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole R. 
Évaluation :
2

Long wait. Unclear where to go in hardware store for rental. No receipt for rental

raymond B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catalin M. 
Évaluation :
5

Everything was A1. Robert was very nice and very good at what he does. Took care of us to our complete satisfaction. Would recommend this location to anybody.

EDGAR T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MITCHELL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Umbreen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamenda W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PAUL C. 
Évaluation :
5

Was surprised the drop off location was open on Sunday. Thought I would have to use the U-Haul app but was instead met by Ace hardware rep who took care of the return.

Martin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cari C. 
Évaluation :
3

Takes like 30 minutes to get a truck not including the very long wait in the lineâ€"very outdated system. Most uHaul locations didn't even have trucks/vans available w/o reservation… so we waited in line for no reason. We are renting trucks here, not opening a bank account. Slide my ID, I'll sign some papers, and give me the keys… should take 2 minutes. We have 1 main job, which is renting trucks, unless uHaul corporate is satisfied with their revenues, there should be trucks when people want them. I know they're not cheap and there's logistical challenges; but the business is renting trucks… so no customer should be turned away or made to wait an hour to walk-in and get one. The return of the truck was easy, and quick… not even 3 minutes in total. That's how picking it up should be… as close to that experience as possible. I'm available to come in and fix all this, 350 $k a yr is my rate ;)

michael R. 
Évaluation :
3

I asked for pads and did not find out until I was there, that they are not provided. I also received truck with 1/4 gas left. This is NOT how a person should expect their experience to start. Not a fan of U-Haul

Stacy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLEN A. 
Évaluation :
1

I had to wait over an hour to get the rental, because the guy at the desk was having issues checking me in. I call customer while he was trying to check me in and they were not help. I finally got the rental after an hour, to find that the rubber on the door was falling off. For 700+ Miles I had to deal with that. On top of that the truck had trash in it from the previous renter.

Qusam A. 
Évaluation :
4

Double check the truck before the next customer. We found a syringe in the door of truck. Not a good thing to find during Covid.

Brooke S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen P. 
Évaluation :
5

Super easy check out. Friendly staff.

Jessica F. 
Évaluation :
1

The truck died after i parked it in the parking lot in front of my apartment. I tried to start the truck again and it won't start. I called the road side assistant and they dispatched a mechanic to take a look at it and it took 2 hours to get the mechanic on-site. After troubleshooting the issue, it turned out the truck can't be fixed and it needs to be towed. I asked the customer service about an alternative and they advised that i have to wait till the next business day to go to a location and pick up the truck myself, which i saw it is insulting and not appreciating the customers time and commitments. I had to move my stiff that day and U-Haul didn't bother to work with me. I asked for a refund and have them pick up the broken truck and they did after wasting another hour over the phone talking to the customer service.

Omar E. 
Évaluation :
4

Make sure all equipment is in the truck. I was missing a dolly.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brendan S. 
Évaluation :
3

I filled the gas tank to the line that was requested before dropping off the truck (which was more gas than what came in the truck to begin with, by the way), the station was 1/4 mi from the drop. But when I got my receipt, they charged me for 2 more gallons of gas. I thought that was pretty lame.

ADAM F. 
Évaluation :
5

everything was fast & easy

JASON W. 
Évaluation :
5

Big thank to Bob for handling this last minute for me. We got a call that a playground/swing set we ordered came in, but that they weren't going to be able to deliver it for another month. Now I can put this thing together and my kids will get a few more weeks of use out of it.

Ian A. 
Évaluation :
4

POORING RAIN. Taking photos and then the drop box was at the front of the building. The text said to take the "KEYS" and place them in the drop box. Got to the drop box and seen a spot for the contract. Had to go back to the rear of the lot, unlock the truck and go to the drop box again in the rain.

Kenneth S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

tom S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geza V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Shannon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allen H. 
Évaluation :
5

There was a piece of body panel sort of hanging, I used a zip tie to make sure it didn't fall off. It was also a bit leaky and I'm glad I didn't pull onto my new driveway with it.

Scott B. 
Évaluation :
4

Robert was great and did what he could to make things right after UHaul messed up the pick up process.

Jordan B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terrence A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hannah C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Katharine D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric W. 
Évaluation :
5

Friendly staff. Easy process.

pete M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hykesia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Y. 
Évaluation :
5

It was a great experience.

pat C. 
Évaluation :
5

I was in and out of ACE Hardware in no time. The vehicle was ready upon arrival. The drop off was also very quick.

Don P. 
Évaluation :
5

I am very happy with the service I received here!! Thank you for your help!!!

melony B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colton B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew W. 
Évaluation :
3

I don't really understand why the online process for pickup was so lengthy. I did everything on the phone I needed, and it still took over 20 minutes inside the store to get the key to the truck. Fortunately moving is a long process and a little extra time is not that big of a deal, but I did have about 10 people standing around my house waiting for me to come back with the truck. Not sure if this process can get rid of the redundancies and streamline it to get you rolling faster, but it would be helpful.

Alex W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur L. 
Évaluation :
5

Thank you for being a convenient location that was able to help me on such short notice. I was able to leave an abusive situation from my wife in a quick and timely manner thanks to the convenience and discretion of the staff.

CHARLES B. 
Évaluation :
2

Had a reservation for 12:00. But my truck was not available untill 12:45. This caused problems for the move for all people I had helping and no one at Ace hardware offered any discount or help with this disadvantage . The back of truck was slightly dirty with some mud. Never Again!! Poor Service!!!!!!!

Norman S. 
Évaluation :
3

Very slow costumer service and i had to drive it around to the front for them to sweep it out. When we got on the road we realized there was no wiper blades.

DONNA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
3

I ordered and was charged for two dollies that I did not receive. I also had to wait almost an hour to get my truck because the person ahead of me was delayed.

Britney M. 
Évaluation :
5

Everyone I worked with to get a truck rented to returning it was great

Jeanne M. 
Évaluation :
1

The man who checked me in called and said the truck I reserved wasn't available. I had to take a smaller one. We requested moving pads and he told me they didn't have them when I arrived. He kept removing his mask from his nose/mouth during our interaction. The truck I got was old, and the windows were hard to open and close.

Carol F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlitta R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FIRAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric L. 
Évaluation :
4

I did not know the uhaul was inside ace hardware and the chat representative did not know either. Suggest putting a sign or sticker on window of ace hardware, so it's more clear.

Jessica T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles V. 
Évaluation :
5

Wonderful experience every time at Uhaul.

Kevin B. 
Évaluation :
1

They gave me the wrong size truck resulting in more trips and taking cars on the trips back and forth also

Nakita A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRY P. 
Évaluation :
3

The folks there were very nice and tried to be helpful but the check-in process was extremely slow. They had only one computer and several people picking up trucks. Perhaps that was unusual. I hate giving them a bad review but my experience was horrible, some of it not Ace Hardware's fault. The truck was filthy inside. I did not notice it when I rented it or when loading but everything had black dust all over it when we got to our location. We will have to hire a steam cleaner to clean the carpet. My second complaint is not really Ace Hardware's fault, it is U-Hauls. When I rented the truck I also reserved blankets and moving dollies. Well, it turns out that that location does NOT handle either one. They rent trucks, they do not have supplies or blankets or dollies. U-Haul should know this and it should not have allowed me to reserve them. Huge issue for us, trying to move heavy furniture with no dollies and no way to protect them with blankets. Not sure I will trust U-haul again in the future.

michael F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard A. 
Évaluation :
4

Great customer service!

Diamond T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles G. 
Évaluation :
5

Very polite and knowledgeable

CHARLES G. 
Évaluation :
2

have employees at the location be familiar with your computer system

Franz B. 
Non les évaluations ont été soumises pour cet établissement.

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