Customer Reviews for Northeast Storage Corp
(U-Haul Neighborhood Dealer)

770 évaluations

466 Sutton St   North Andover, MA 01845
(Near Rt 25)

(978) 687-8112

Heures d’ouverture

  • Mon-Fri: 9:30 am–4:30 pm
  • Sat: 9 am–1:30 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(978) 687-8112

466 Sutton St
North Andover, MA 01845
(Near Rt 25)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9:30 am–4:30 pm
  • Sat: 9 am–1:30 pm
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Online check in and check out were needlessly confusing

Warren D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra G 
Évaluation :
5

Great convenient location and transactions.

James S 
Évaluation :
5

Nothing..this site was pefect for us. They had exactly what we needed AT THE last minute. Price was reasonable for what we had to do. Office space as well as the vehicle were clean and well maintained. So easy to go through this U-haul site!

Cheryl R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah T 
Évaluation :
5

Please consider expanding pickup hours to include earlier options (eg 8am etc). 9:30am pickup is a bit late to get started with move. Thanks

Timothy W 
Évaluation :
5

The only thing I’d suggest is to have the truck fueled up.

Gregory O 
Évaluation :
3

I was okay with thr overall experience i had to keep truck longer which became a ordeal in itself my original reservation was for Saturday in Malden. I was called Saturday morning and told the keys would be in the The lockbox there were no keys.. That did not help me at all. I had to reserve a truck early in the morning on Sunday when I needed it Saturday night.

Janet F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsea C 
Évaluation :
2

The passenger side mirror was out of adjustment and so tight that I could'nt adjust if for fear of breaking it. Had a idiot light illuminated on the dashboard. I asked about it for fear that I was doing something wrong. The staff couldn't tell me what is was for and told me to ignore it. Also The pick up office was not marked and hard to find. I needed to call them to find out where to find the office.

David N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jake S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian g 
Évaluation :
5

Good service. Easy to deal with and convenient location.

Richard L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY J 
Évaluation :
5

This was a seamless process and I really appreciated how effortless it was.

Julie A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kamal Z 
Évaluation :
5

Jerry was a great help pick up and drop off was a piece of cake.

Paul D 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TImothy W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONARD R 
Évaluation :
3

The van that we received was dirty as there was garbage in the can from the previous individual(s) who rented the truck. It had been cleaned before it could be used, which is extremely disappointing. If we had more time, we would have returned the van for a different vehicle.

Joe S 
Évaluation :
5

The early check in did not work but that might have been my phone but everything else worked great.

Paul D 
Évaluation :
5

It was a good, easy, fast process.

Dennis M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leith C 
Évaluation :
5

The mobile app was so slow due to the poor cell coverage that the clerk in the office had to complete the work. I would add free wifi or fix the app. The clerk was great.

Judith B 
Évaluation :
4

The billing was way more than expected and not at all clear. I picked up the van at 4:00 PM Friday and returned it at 9:30 on MOnday. I needed it on Saturday. How did this become 3 days? I couldn't return it on Sunday. Climate charge? Honestly?

Bob W 
Évaluation :
2

I would never again pick up a truck through the app. This location is fine when I have picked up a truck when a person is there, however they have short hours so this time we had to use our phone. It took over an hour and we called bc the app kept bringing us back to home, and the people we spoke to were extremely rude and not helpful. Awful experience!

Donna L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald ` 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Takiyah B 
Évaluation :
4

Location is conveniently located, and the person who works there is friendly and helpful. However, when I called there directly, he was unable to quote the terms and price for a one-way rental and told me I needed to call the central uhaul office. The one-way rental includes up to a certain # of miles in the cost, but this varies depending on the city, which makes it confusing if the nearest uhaul location is not in the same city you live in! Overall, the cost was about a third of any other truck and I would definitely use uhaul again!

Donna L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jay N 
Évaluation :
5

Everything was very efficient and jerry was great to work wirh i rented three vans in the last 2 weeks and everything was great. Thank you for your great service.

Louann H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John M 
Évaluation :
5

Signage— Uhaul vehicles are in parking lot but no signage to indicate where office is.

Michelle M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greta B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S 
Évaluation :
2

Vehicle had change oil lite on . Missing a front hubcap . Van reservation messed up twice and I almost did not have a van . No apology or offer of a discount for my stress and inconvenience. Had rented from this location numerous times prior but new associates are not engaged in customer service. Will go out of my way not to have to go back to this location again.

Tom P 
Évaluation :
3

If not for the man at the counter who was friendly and helpful this rating would have been much lower. First, the tire pressure monitor system was broken so I was afraid I had a flat tire shortly after I started my ride to drop off my household items, this let to me having a two hour delay waiting to get a new tire. Second, the switch for the headlights and dashboard lights was NOT in it location not he dashboard but UNDER the dashboard. To turn the lights on and off, you had to be outside the vehicle and reach under the dash and try to locate the switch and turn it off and on. This is EMBARRASSING for U-Haul. Truly disgraceful that you would have a vehicle like this in service.

Paul F 
Évaluation :
2

I got a pick up truck and it was supposed to be $.49 per mile after i returned the truck, the next day my recite said $1,09 per mile. Rip off false advertising for sure....

Nelson A 
Évaluation :
5

Customer Service was Top Notch, I will be back

Erin D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W 
Évaluation :
3

They overcharged me and and if I had not taken a pic of odometer I would have no recourse

Greg L 
Évaluation :
5

The representative was excellent, facility was spotless.. great job

gilles m 
Évaluation :
5

Jerry did an outstanding job of explaining the rental and online applications to ensure complete customer confidence and satisfaction.

Juergen C 
Évaluation :
5

Easy sign up, Easy pick up, Convenient after hours drop off!

Hellen M 
Évaluation :
5

all good, thanks!

Peter W 
Évaluation :
5

Aucun

Gregory M 
Évaluation :
1

I am still waiting for a $52,75 refund on my contract 90829259 for $111 plus 49 cents any extra mile over 100. Since 4 extra miles cost should be 113 I was charged over $200 as the location desk must have changed my discounted reservation without my knowledge. Only 43 was refunded so an additional $52,75 is still due to be refunded. Please advise Diane McCarron(978)719,01 cell

diane m 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIMON I 
Évaluation :
5

Le client n'a pas laissé de commentaire.

doug f 
Évaluation :
3

Fix your mobile app and thee lease requirements for identifying a person. The need for a passport or 2 forms of contact info or lease agreement or place of business is to much PII and most would not have or should give to rent a service. If that's the set bar I'll be seeking services else where

DENNIS M 
Évaluation :
5

Disappointed that there were no dollies available. Otherwise, great experience.

Molly B 
Évaluation :
5

Always pleasant. This is the third time I have rented over the past 2-3 months and have always had a very positive experience.

David G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brooks B 
Évaluation :
5

Excellent customer service.

Irene H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karla P 
Évaluation :
5

Jerry was extremely helpful. Excellent representative for the business!!

Steven g 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dube J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Maureen K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas W 
Évaluation :
5

Great staff Thanks

Masoud R 
Évaluation :
5

Nothing. Same comments as above.

Charles P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blaise S 
Évaluation :
5

nothing

MARC G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah L 
Évaluation :
5

Overall I had an excellent experience!

Lisa G 
Évaluation :
5

The customer service is exceptional.

paul g 
Évaluation :
5

Sherry was very helpful and great explaining everything I needed to know. She did a great job!

Maureen R 
Évaluation :
4

Sherri helped us this visit. She was welcoming, helpful and all around a pleasant person to be around. She was able to answer all our questions and got us the vehicle we needed in the time frame we needed it. Excellent service from Sherri

Ronald L 
Évaluation :
5

Great place to rent from!!!

Maureen R 
Évaluation :
5

Nice works

Hicham K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George I 
Évaluation :
1

Receipt is wrong and have been waiting for a call back since Monday

Tamara L 
Évaluation :
5

Easier website navigation and interfacing

Paul O 
Évaluation :
5

Exceptional service, woman at the desk

David K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor A 
Évaluation :
5

Very nice lady behind the counter

Alex O 
Évaluation :
5

Excellent service à la clientèle. Clean truck. And a safe location to leave my personal car while using the rental truck

Arthur P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott A 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda P 
Évaluation :
5

Sherry (I think) was wonderful. She took the time to talk to us and show us all we needed to know.

Karen H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Klaus S 
Évaluation :
2

The agent at the desk was extremely slow. She kept saying she hasn't rented in a while, the technology updates weren't good and she attempted sarcasm which neither of us liked since it took forever. She forgot to unlock one of the letter locks on the back and we didn't do a walk around because she said it was already checked out. Once we got to our storage unit we called asking for the lock combo. She was clueless and spent 25 minutes on the phone with her boss trying to determine what the combo was. After a few failed guesses she got the right one. Problem was the lock was rusted and refused to turn to those letters. I asked if someone would come do it for us and her reply was 'I doubt it, it's Saturday. Someone had this yesterday, it was fine. I'll call you back with what we can do.' I had two men attempting the lock which thankfully after some WD-40 and a screw driver they got to open but it lost over an hour of our rental time. The best last was the agent never called back. Terrible customer service, unprofessional and in desperate need of training. I was forced to use this location due to the equipment needed, I would never ever rent from here again even if it was my last resort like this was.

Jennifer S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony l 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith C 
Évaluation :
5

Sherry was a delight. Very personable and knowledgeable about the equipment. She took the time to explain mileage and and every detail. Merci

MARTIN G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa D 
Non les évaluations ont été soumises pour cet établissement.

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