Évaluations des clients Northeast Storage Corp

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Northeast Storage Corp

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Paul G.
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I got the truck that I reserved. It is clean fairly new with only 1200 miles on the odometer.

Michael G.
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I dealt with the very friendly Jenn, She was so very helpful and I had a a great experience with Northeast Storage Corp. I would recommend them to everybody. thank you for being there for me when I needed your services.

sara W.
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Quick easy and efficient. Well done.

Robert L.
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Le client n'a pas laissé de commentaire.

Igor K.
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Staff at North Andover location was friendly, provided excellent information and described all available options.

marguerite S.
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Le client n'a pas laissé de commentaire.

Kevin B.
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Le client n'a pas laissé de commentaire.

Antonio C.
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Le client n'a pas laissé de commentaire.

WAFA B.
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Le client n'a pas laissé de commentaire.

Jessica M.
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I sat in the parking lot for an hour to be given the wrong key and wrong truck. No backup camera or dolly. The truck had 50000 more miles than the truck I was assigned to. Then I was told by a customer service rep that I'd probably be charged for that mileage. Luckily the store manager was excellent and rectified the issue. However I'll never use this location again.

Brian N.
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The pricing is a big issue. To advertise a $19.99 daily rate and then pay over $90 for a simple 8 hour usage is at best a joke. The only way the advertised rate is available is if I rented the van and literally don't leave the parking lot.

Peter M.
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Got charged $22 for gas and drove less than 2 miles

Kerri C.
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Le client n'a pas laissé de commentaire.

HOMER C.
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Needed a bigger truck

john T.
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Le client n'a pas laissé de commentaire.

Stephanie L.
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I had some issues checking in, then the truck I ordered didn't have all the Uhaul Equipment I ordered, so I had to go to the Lawrence branch to pick it up. They also were out of most equipment, so I only ended up with half the equipment I ordered. Very frustrating. Made a long day of moving.

LORRAINE P.
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Very friendly and customer focused at this location. I would recommend this location to a friend.

Bjorn M.
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Everything worked as expected. I will definitely use this service and location next time.

Marcus A.
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Jen was fantastic - very helpful and responsive.

Timothy D.
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The North Andover location was good. However I originally reserved 24 hour pickup from K's Fuel Stop, 297 Lincoln Ave Haverhill, MA 01830 (978) 374-4695. They had the wrong lock on the truck so the combination code did not work. When speaking the a customer service rep on the phone, he tried to switch my truck to another on the lot, and again the combination code did not work. I wasted 2 hours of my moving day dealing with that.

SUSAN D.
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Le client n'a pas laissé de commentaire.

Christian M.
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Have an online pickup system that actually works. Don't ever try to pick up a truck using your phone. Your system is a disaster. An absolute joke.

Stephen S.
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If you don't know how to rent online, you are really going to struggle. It is not intuitive. The Internet service is pretty bad in that particular spot. Doing the whole thing online therefore was not easy

Bradford B.
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The app freezes ALL the time. Also, unfortunately the location has bad cellular service which causes the app to drop off. Maybe WiFi would help?

jennette C.
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Le client n'a pas laissé de commentaire.

Paul C.
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Explain process better on web page up front or if I missed it flag it

Paul G.
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I understand that it's uncertain times. I had issues with my Uhaul confirmation, the software and website didn't work so I was unable to do a pickup with calling into two different dispatch centers. The woman at the desk in the storage center was really nice, but wasn't trained at all to operate the Uhaul system. I understand she was filling in. The van itself doesn't seemed like it was wiped down and sterilized, maybe I am wrong.

Virginia B.
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Le client n'a pas laissé de commentaire.

Liz S.
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Le client n'a pas laissé de commentaire.

maria V.
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Le client n'a pas laissé de commentaire.

Mary Ann I.
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Everything was great!!

Steve S.
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Le client n'a pas laissé de commentaire.

Michael C.
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i rented after hours thru my phone and it was pretty easy. i wasn't prompted to enter the miles so i called the help line and they confirmed everything for me. great experience, will use again in couple months. thanks.

Brooks B.
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Le client n'a pas laissé de commentaire.

Jason G.
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Go Uhaul. Great trucks. Terrific customer experience.

Richard S.
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Le client n'a pas laissé de commentaire.

Peter J.
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Le client n'a pas laissé de commentaire.

amy G.
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We were happily surprised by how welcoming and helpful our staff person was and how easy the whole experience was. We had heard nightmare stories about reserved trucks not being available so were a bit worried. But not at this location. We will absolutely use them again whenever we need to rent u hauls!

Nancy S.
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Indicate on the rental website that cargo vans are available to rent. I had to call to ascertain that, as it was not indicated on website for location.

Thomas R.
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They didn't have the moving blankets I had ordered - they did give me a credit for the dolly to compensate

JEFF S.
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Fantastic, friendly service. Very flexible pick up and drop off. BRAND NEW VAN, 400 miles on it, drove great!

denis H.
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Excellent experience

Kathleen M.
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Le client n'a pas laissé de commentaire.

cindy C.
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I had a great experience!!

Laura B.
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The whole experience with Uhaul was disappointing. It was not specific to this location, but rather the Uhaul website that had to be used for after hours check out and check in. It took multiple times to get the website to work. And the credit card processing went down right when we were trying to pay, so we had to leave then come back two hours later to start the whole check out process again from the beginning. To make matters worse, our cargo van smelled like dead fish...horrible!!

Benjamin W.
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There was trash left in the cab of the truck. I emptied it out as not to get charged for it.

Chris N.
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Le client n'a pas laissé de commentaire.

Glen M.
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Le client n'a pas laissé de commentaire.

Thomas C.
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Better instructions on the lock box.

Bjorn M.
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Le client n'a pas laissé de commentaire.

Kyu S.
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The lady was very friendly and easy going. She was well versed with the uhaul policies and very informative, communicative and efficient.

CARLOS C.
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Great experience!

Brandon D.
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I did pick-up on a Sunday, so I had to go through the mobile app. You have to be 18 to drive a U-Haul truck, I am 20 years old, but the representative rejected my license because it was a Junior drivers license even though it clearly stated I was of age, I just obtained it when I was under age. This whole thing ended up taking an extra hour of my time, and I had to use someone else's license and I was just lucky that I wasn't alone. And then the miles on the truck were wrong and it would not allow me to change them which caused an issue when trying to drop it off.

Jim D.
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A+!!

patricia M.
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Le client n'a pas laissé de commentaire.

Victor G.
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Have the truck available at the location requested. Have more agents working on the busiest rental day of the year to help with online check in

margaruitte S.
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Le client n'a pas laissé de commentaire.

Shaunielle M.
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Le client n'a pas laissé de commentaire.

Brenda C.
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Le client n'a pas laissé de commentaire.

Jaqueline G.
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Le client n'a pas laissé de commentaire.

Paul H.
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Le client n'a pas laissé de commentaire.

PETER H.
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Le client n'a pas laissé de commentaire.

Chuck W.
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Le client n'a pas laissé de commentaire.

Joseph K.
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Drop off was completed efficiently and politely without any concerns.

Erinn S.
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Karen at the office was fantastic!!! Highly recommend this facility.

leaha P.
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Le client n'a pas laissé de commentaire.

MARK B.
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Karen is terrific and very easy to work with.

elizabeth F.
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the woman who was working when i picked the truck up was incredibly helpful!

Samantha C.
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Le client n'a pas laissé de commentaire.

Robert F.
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I feel that the mileage on the vehicle going out was not noted correctly and I was overcharged. By my own count I drove the vehicle only 28miles. I would still very much recommend Northeast Storage. They have always served me well in the past.

LLOYD H.
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Le client n'a pas laissé de commentaire.

Caroline M.
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Le client n'a pas laissé de commentaire.

James L.
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great!

joann P.
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Le client n'a pas laissé de commentaire.

MARK B.
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Le client n'a pas laissé de commentaire.

Suryanarayana M.
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The truck smelled really bad but the pickup and drop off was very convenient

Donald H.
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Le client n'a pas laissé de commentaire.

Willy T.
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I'm really satisfied with you guys

judy M.
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Le client n'a pas laissé de commentaire.

Priscilla D.
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Le client n'a pas laissé de commentaire.

AVINASH M.
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Le client n'a pas laissé de commentaire.

paula C.
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All Employees I dealt with both at the pick-up location and UHaul customer service by were extremely professional and helpful. A suggestion would be to ask customers to cover seats if bringing pets in vehicles.

JON L.
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Wonderful experience had my truck there on time punctual and professional the woman there was a pleasure to work with highly recommend

Peter C.
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Pick up was at 9, woman didnt arrive to open her store until 9:20. By that time I had attempted to pick up through the app, that was terrible. After that failed I went into the store to pick up my keys and contract. Got the keys not the contract.

ryan M.
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I was overcharged for mileage for a Sunday rental, $0.99 a mile instead of $0.79/mile. I was also charged for an additional 120 miles which I did not drive on the vehicle as well as being charged for renting the vehicle for two days when I only had it from Saturday afternoon to Sunday night. My phone calls were not returned and I had to go into the location personally, where I was told by the woman at the counter that she didn't have my information there. It was on her iPhone at home. Why is my personal information on her personal phone at home? I would recommend avoiding Northeast Storage Corp. at all costs. They are obviously a shoddy, if not downright dishonest, operation. Buyer beware!

Diedre D.
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Karen is the best- we've rented thru her a few times!!

STEPHANIE J.
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Karen's customer service is exceptional.

David C.
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Le client n'a pas laissé de commentaire.

Zerick F.
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Le client n'a pas laissé de commentaire.

Ricky B.
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This rental experience was ok. My pickup location changed therefore forcing me to change my plans for my move. Also with the location change I ended up going over my mileage because I had to drive further to get to my starting location.

Shane P.
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More signage at the location so you know you're at a Uhaul location. We drove around looking for a while. We thought it was part of the airport there.

Aldo E.
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i informed the manager on location. the vehicle needs servicing as it stalled several times making it dangerous to be on the road.

Michael P. R.
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Le client n'a pas laissé de commentaire.

Cassandra C.
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Le client n'a pas laissé de commentaire.

Andrew S.
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Le client n'a pas laissé de commentaire.

Al P.
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Staff was fabulous and accomodated my needs with a smile!

Sandra M.
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Le client n'a pas laissé de commentaire.

Patricia D.
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Super accommodating and pleasant to work with.

Kent L.
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It is a shame the only survey questions have to do with the dealers rather than U-Haul itself. My main comment is that U-Haul's online booking system has consistently disappointed me over the years - this time the problem was that it wouldn't allow me to put in my personal info (copy of license, etc.) to speed up the process of picking up my truck, plus it screwed up what stuff I wanted with the truck which further delayed things. Also, I think the policy of renting trucks with no fuel in them is very imaginative. It is simple way to overcharge the customer by not paying them for any excess fuel they put in (but making them pay thru the nose if the truck is returned with less fuel than when rented) - I bet that concept got somebody a big promotion. However, your prices are pretty good which is why I put up with the above even though it is pretty annoying - you win.

STEPHANIE J.
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Karen is the best customer service manager I've met. She's the reason to rent from this location.

Non reviews have been submitted for this location.

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