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TImothy W
Customer Reviews for Northeast Storage Corp
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The van that we received was dirty as there was garbage in the can from the previous individual(s) who rented the truck. It had been cleaned before it could be used, which is extremely disappointing. If we had more time, we would have returned the van for a different vehicle.
Joe SThe early check in did not work but that might have been my phone but everything else worked great.
Paul DIt was a good, easy, fast process.
Dennis MThe mobile app was so slow due to the poor cell coverage that the clerk in the office had to complete the work. I would add free wifi or fix the app. The clerk was great.
Judith BThe billing was way more than expected and not at all clear. I picked up the van at 4:00 PM Friday and returned it at 9:30 on MOnday. I needed it on Saturday. How did this become 3 days? I couldn't return it on Sunday. Climate charge? Honestly?
Bob WI would never again pick up a truck through the app. This location is fine when I have picked up a truck when a person is there, however they have short hours so this time we had to use our phone. It took over an hour and we called bc the app kept bringing us back to home, and the people we spoke to were extremely rude and not helpful. Awful experience!
Donna LLocation is conveniently located, and the person who works there is friendly and helpful. However, when I called there directly, he was unable to quote the terms and price for a one-way rental and told me I needed to call the central uhaul office. The one-way rental includes up to a certain # of miles in the cost, but this varies depending on the city, which makes it confusing if the nearest uhaul location is not in the same city you live in! Overall, the cost was about a third of any other truck and I would definitely use uhaul again!
Donna LEverything was very efficient and jerry was great to work wirh i rented three vans in the last 2 weeks and everything was great. Thank you for your great service.
Louann HSignage— Uhaul vehicles are in parking lot but no signage to indicate where office is.
Michelle MVehicle had change oil lite on . Missing a front hubcap . Van reservation messed up twice and I almost did not have a van . No apology or offer of a discount for my stress and inconvenience. Had rented from this location numerous times prior but new associates are not engaged in customer service. Will go out of my way not to have to go back to this location again.
Tom PIf not for the man at the counter who was friendly and helpful this rating would have been much lower. First, the tire pressure monitor system was broken so I was afraid I had a flat tire shortly after I started my ride to drop off my household items, this let to me having a two hour delay waiting to get a new tire. Second, the switch for the headlights and dashboard lights was NOT in it location not he dashboard but UNDER the dashboard. To turn the lights on and off, you had to be outside the vehicle and reach under the dash and try to locate the switch and turn it off and on. This is EMBARRASSING for U-Haul. Truly disgraceful that you would have a vehicle like this in service.
Paul FI got a pick up truck and it was supposed to be $.49 per mile after i returned the truck, the next day my recite said $1,09 per mile. Rip off false advertising for sure....
Nelson ACustomer Service was Top Notch, I will be back
Erin DThey overcharged me and and if I had not taken a pic of odometer I would have no recourse
Greg LThe representative was excellent, facility was spotless.. great job
gilles mJerry did an outstanding job of explaining the rental and online applications to ensure complete customer confidence and satisfaction.
Juergen CEasy sign up, Easy pick up, Convenient after hours drop off!
Hellen Mall good, thanks!
Peter WAucun
Gregory MI am still waiting for a $52,75 refund on my contract 90829259 for $111 plus 49 cents any extra mile over 100. Since 4 extra miles cost should be 113 I was charged over $200 as the location desk must have changed my discounted reservation without my knowledge. Only 43 was refunded so an additional $52,75 is still due to be refunded. Please advise Diane McCarron(978)719,01 cell
diane mFix your mobile app and thee lease requirements for identifying a person. The need for a passport or 2 forms of contact info or lease agreement or place of business is to much PII and most would not have or should give to rent a service. If that's the set bar I'll be seeking services else where
DENNIS MDisappointed that there were no dollies available. Otherwise, great experience.
Molly BAlways pleasant. This is the third time I have rented over the past 2-3 months and have always had a very positive experience.
David GExcellent customer service.
Irene HJerry was extremely helpful. Excellent representative for the business!!
Steven gGreat staff Thanks
Masoud RNothing. Same comments as above.
Charles Pnothing
MARC GOverall I had an excellent experience!
Lisa GThe customer service is exceptional.
paul gSherry was very helpful and great explaining everything I needed to know. She did a great job!
Maureen RSherri helped us this visit. She was welcoming, helpful and all around a pleasant person to be around. She was able to answer all our questions and got us the vehicle we needed in the time frame we needed it. Excellent service from Sherri
Ronald LGreat place to rent from!!!
Maureen RNice works
Hicham KReceipt is wrong and have been waiting for a call back since Monday
Tamara LEasier website navigation and interfacing
Paul OExceptional service, woman at the desk
David KVery nice lady behind the counter
Alex OExcellent service à la clientèle. Clean truck. And a safe location to leave my personal car while using the rental truck
Arthur PSherry (I think) was wonderful. She took the time to talk to us and show us all we needed to know.
Karen HThe agent at the desk was extremely slow. She kept saying she hasn't rented in a while, the technology updates weren't good and she attempted sarcasm which neither of us liked since it took forever. She forgot to unlock one of the letter locks on the back and we didn't do a walk around because she said it was already checked out. Once we got to our storage unit we called asking for the lock combo. She was clueless and spent 25 minutes on the phone with her boss trying to determine what the combo was. After a few failed guesses she got the right one. Problem was the lock was rusted and refused to turn to those letters. I asked if someone would come do it for us and her reply was 'I doubt it, it's Saturday. Someone had this yesterday, it was fine. I'll call you back with what we can do.' I had two men attempting the lock which thankfully after some WD-40 and a screw driver they got to open but it lost over an hour of our rental time. The best last was the agent never called back. Terrible customer service, unprofessional and in desperate need of training. I was forced to use this location due to the equipment needed, I would never ever rent from here again even if it was my last resort like this was.
Jennifer SSherry was a delight. Very personable and knowledgeable about the equipment. She took the time to explain mileage and and every detail. Merci
MARTIN GThe service was excellent and easy to get in and get out. The only suggestion is the truck did smell a bit like urine. But otherwise it was a good experience.
Lindsey CSales lady was very helpful, professional and kind!! The truck was excellent !!!!
connie vSherrie made it easy to rent this truck!
larry sFound online experience to be unsatisfactory. However, Office Staff ( Sheri ) was extraordinary in assisting with rental process. It was a pleasure to work with her.
paul gThese people went out of their way to help me out and adjust my contract when my plans changed. Sherry was more than helpful.
James DExcellent Customer Service and equipment. Pleasant, efficient, excellent equipment briefing,
Kristen CWonderful customer service Thank you
Thomas PThe woman who set me up was A+! Best ever! Dr Tom Vincent
tom v