Nothing the staff at this location is the best !!
Mark M.
Customer Reviews for Northside Sunoco Gas Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great service .excellent
mike T.Location attempted to charge $89 rental fee for the pick up that is $19.99. Also tried to add 180 miles! Completely unacceptable
Eric C.The service was great, no improvements needed.
Stephen S.In my local area I have found that this is the place I prefer. I have rented multiple times and they have never failed me. He is always pleasant and professional.
Michael V.Melissa was right there ready to assist me and gave me excellent help!! My Uhaul experience was outstanding!!! Je
Kimberly D.Trailer door stuck sometimes and couldn't be raised easily
Charles M.They assigned me a truck in the papers but they gave me the key to another, that was a waste of time. It also did not have gasoline, which according to them made me very dissatisfied.
CRUZGUSTAVO P.I never used the blankets and was told I could not get a refund. At every location if we never used the blankets or the dolly it was refunded and this pms e should honor the same thing but the young lady got rude with me and I will never return to that location again
RICHARD DALTON M.This location was in a bad area and would have preferred not going there, you may want to warn people before you send them there.
Farah L.Always a great group of folks
Jason B.Very nice experience, thank you
Michael M.Singh and his staff are great to rent from. Extremely professional & I would recommend renting UHaul products from this franchise any time. This was me 2nd rental!
WILLIAM G.This was the best experience. I have rented 4X this year, this was the best service.
Michael V.Price for rental is pretty high.
Herman L.I was charged 3times and never got my deposit back
MINDY C.All went well!
Paul B.Awesome service!
Joseph Z.Everything was just fine.The employees were knowledgeable and efficient.It only took a few minutes to pick up and drop off.Pleasant experience.
bobby M.Very easy drop off
STACEY R.Broken glass throughout the cab. Had to take time to clean that out. Windshield wipers are so old they smear debris across the windshield. Could see better when I didn't use them when it was raining. Overall, the vehicle needs some important maintenance performed.
David W.This is the first place I will go for a Uhaul. I have rented twice and the service is great and fast.
John W.Everything went very smoothly.
Sarah G.I have dealt with this U-Haul location before. I am HAPPY to say that their EXCELLENT service continues ! The clerk was a JOY to deal with. Check in and check out was easy and pleasant. I HIGHLY RECOMMEND this U-Haul location !!!
Harry F E.Trailer had seen a lot of wear, but was in working order, except it sounded as if the wheel bearings were worn.
Owen P.Find better locations who take better care of the vans. And have friendly employees who understand customer service and professionalism. I will never go there again, and I'll tell anyone else trying to rent a van for moving to avoid them as well. Unless they want to be cussed at, called names, and threatened.
Jacqueline A.I hauled a tow dolly as a favor to u-haul, which gave me money off my truck rental. When I arrived at the drop off location I was told to unhook the trailer myself with no help from any of the staff. At 77 years of age I don't have the strength I once had. Thanks to a young guy in the parking area who helped me get it unhooked and moved. NEVER USE THIS PLACE AGAIN!!
Timothy L.It was excellent on all counts, especially the staff and management. Merci!
John F.One person at counter handling uhaul and walk in customers. Hard working woman did her best Trailer missing safety chain hook and wiring pigtail was missing, too short to reach tow vehicle I received a discount on a smaller trailer
Timothy W.The lady that helped me with getting me my trailer was so polite/patient! Very good customer service!
Charlotte V.Damage in wheel wells. Employee took pictures. Luckily it was a local run and I just drove slower.
patrick f M.Charged another $106 4 days after my original rental and receipt put my account in the negative truck been returned
Keith C.The clerk was exceptionally professional helpful and kind.
Brian K.Open more uHual locations like this!
Herman L.I was in the parking lot filling the truck at the return location at 707pm. The return time was 700pm. I was charged for another days insurance, a fuel charge then a partial day. How is that ok? I understand that people take advantage, but this independent owner is a rip off and is severely damaging UHauls reputation. I will NEVER use him again. My fee should have been about 170 and I was charged way over!!! As if moving isn't enough stress!!
Wendy H.staff at pick up and drop off very friendly, easy to reserve and price was good
John G.Very accommodating
Wayne C.The girl at front desk where very helpful
Salman K.The best U-haul place we go 45 miles out just to get the U-haul they are so friendly and kind
ann T.I'm disappointed in the management and people who make the policy. I reserved and was guaranteed a truck of a specific size. It was not there due to no fault of the staff on site. Autumn went above and beyond to find me a truck. However it was larger than what I needed so I got to enjoy an increased price, gas costs, stress from a larger truck, and the annoyance of waiting two hours for the truck to even arrive. This WAS NOT THE STAFFS FAULT. This is a complete failure on the part of those who make the policy, don't overbook. I know the people making the big money will never read this message and they couldn't care less. The icing on the cake was the self check in asking me to pay an additional cleaning fee...are you kidding me? I literally cleaned the truck it was CLEANER THAN WHEN I GOT IT. I declined to pay that fee. To whoever reads this provided you aren't the person who makes the policy I hope you have a lovely day. If you are the person who makes the policy I hope it burns every time you pee until you change your policy. I copied and pasted from the first message as I don't care to reiterate myself.
Lauren W.Excellent service, my project ended up taking several days longer than expected and the owner was extremely helpful and accommodating! I'll continue to bring my business here.
stephen R.Friendly service. Great from beginning to end.
david L.Always friendly and helpful
Brian K.Nothing at all, the owner was accommodating and helpful as always. Service is quick every time and I will continue to use and recommend this location for all my rental needs. More efficient than the local car rental locations!
stephen R.You have done an excellent job.
celso N.Well organized and very good service.
David M.