Customer Reviews for Northside Sunoco Gas Station
(Concessionnaire U-Haul dans le voisinage)

1516 évaluations

823 N Loudoun St   Winchester, VA 22601

(540) 771-3555

Location Hours

  • Lun - ven : 7h am à 7h pm
  • Sam : 8h am à 7h pm
  • Dim : 9h am à 6h pm

Services dans cet établissement :

Pour nous contacter

(540) 771-3555

823 N Loudoun St
Winchester, VA 22601

Services dans cet établissement :

Location Hours

  • Lun - ven : 7h am à 7h pm
  • Sam : 8h am à 7h pm
  • Dim : 9h am à 6h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Always has vehicle available, quick and easy transaction.

WADEALLEN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDWILLIAM A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMIESCOTT G. 
Évaluation :
2

Inspect and clean the truck before renting it to the next customer. Also, the app did not allow enough pictures to dispute all the issues. I was not able to show the condition of the inside of the trailer. It had smeared manure and smelled strongly of livestock.

JENNIFERTHERESE H. 
Évaluation :
5

Movers were fantastic, unfailingly professional and worked nonstop in a very efficient manner. Book and Pearl Seafield

ROBERT S. 
Évaluation :
5

The pick up location was fine, the online pick up process was a little frustrating. Once I arrived on-site, I had to provide two alternate contacts, who were then called for verification. With no advanced warning, this was difficult and stressful, because one of my contacts wasn't able to answer the phone. This should have been requested earlier in the process. In the future, I would prefer to go directly to an agent. The online process could have been faster and easier.

David C. 
Évaluation :
3

The drivers side door would not open. We had to go through the passenger side. I had to add an insurance plan when I originally thought I didn't have to do this. The price was much higher than it should have been.

Brian A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURAANNE E. 
Évaluation :
3

Incomplete check-in forced me to return to electronically check-in the equipment my self. Dirty gas business and congested parking were additional Turn offs. One clerk running multiple businesses made customer service a poor experience.

KEVINEUGENE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHERANGEL J. 
Évaluation :
2

Wont use u haul again, nor family and friends. I've sent numerous customers to u haul but after my last experience that I already reported. Will not use or advertise for your company any longer. Regards, Patti Lloyd

PATRICIAANN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELAMARIE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOANN B. 
Évaluation :
5

I can't really think of anything.

TODDANDREW W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah M. 
Évaluation :
5

Guy who runs the place is very nice and friendly. Made it very easy to rent the right vehicle!

ALEXANDERCARLO B. 
Évaluation :
5

I had a last minute pick up and this location accommodated me. Thank you!!

TAMMYLYNN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALANMICHAEL F. 
Évaluation :
5

Nothing; keep doing the excellent job!

DORETHAANN M. 
Évaluation :
1

Make sure you have the correct customer, I didn't rent anything. I believe that you got the wrong email and phone number????

dan C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMESWILLIAM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLEN S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THADNATHAN JOSEP M. 
Évaluation :
2

The u haul that I picked up was super low on gas, had 26 miles of gas left in the tank. The cabin also wreaked of cigs. I smelled like them all day after using the u haul. Might not be their fault but it was bad.

Grant L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANJITSINGH S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gary W. 
Évaluation :
5

Kim was exceptional. We missed our drop off time of 2 pm...but Kim was right outside of store and continued to accommodate us. She noted all the notes regarding both sides of bumper hanging off prior to our picking truck up in Richmond, so did not hold us accountable. Merci

ANAFEDAYO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terre M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAMDAVID T. 
Évaluation :
3

There was dirt everywhere in the cargo area. The windows were dirty and had to be cleaned.

Michael B. 
Évaluation :
4

Little chaotic when I first pulled in. One person was dealing with regular customers and uhaul customers. Had to wait a while till person was able to inspect the trailer and then had to wait again to get checked out.

MIRCOHANS JOACHI R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETHLARRY P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

john R. 
Évaluation :
4

great vehicles friendly service

RAYMONDEVERETT T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse B. 
Évaluation :
5

Scott and his team in Staunton, va made my first experience moving cross country so easy.

Zane H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARDDUANE T. 
Évaluation :
5

Wish if under 25 miles used the discount of money 10 or more. Or is the trucks have a ramp to put heavy things on truck and if there is a working light in the back of truck.

david S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BARBARAJEAN O. 
Évaluation :
5

Very easy process; truly enjoyed the sophisticated truck condition validation system. Made it very easy.

Michael H. 
Évaluation :
5

Staff was prompt, polite, and overall great to work with. I've never rented a truck on my own before, and this was a breeze. Would recommend location to a friend.

CHANTALABIGAIL Z L. 
Évaluation :
4

The 10ft truck does not actually have the usable dimensions listed. There are two tire covers that prevent more than just a single couch from sitting flat. We could not get two couches back to back in this vehicle.

Matthew L. 
Évaluation :
5

I was able to pickup the truck at 7am, it was the earliest in my area which was what I wanted. Love the new process, all the paper work was done when I reserved the truck. So at pickup it was just the payments process. It was fast and easy. I also love the app to document damaged on truck

Emmanuel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN ROBERT JR R. 
Évaluation :
1

Probably not the dealer fault. My problems... and there were MANY stems from the commercial account. A total nightmare

George K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLESRANDAL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONNIELEE K. 
Évaluation :
4

I have always had a good experience with Uhaul until this rental. At the beginning all was well, got on tot he highway and realized the driver door doesn't shut all the way, unless slammed. Next, backing into a storage and pressing the horn to warn people behind me, only to realize that the horn doesn't work. Last, the steering wheel was off-center. How are these truck safe for families go move across country. Please call me back or email me. I would like to speak with and express my concern to the leadership. Merci.

AHSANUL HASSAN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matt S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica M. 
Évaluation :
1

The truck has missing light covers in the back. After spending 100s of dollars with this location during the week moving into my new home I called and told them I would be a little late dropping off the truck and he proceeded to tell me he would charge me for an entire extra day if I didn't get back on time. I will never spend another penny with these people nor will I allow any of my friends or family. And I rent about 10-15 trucks a year due to my business.

EVANTAYLOR L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREYCREIGHTON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARDDUANE T. 
Évaluation :
5

key was difficult to remove from the ignition slot on steering wheel . Needs to be fixed. It took me about 1- 10 min to remove Key. The attendant at this location took about 30 sec with a lot of force.

Frank C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONYJAMES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven P. 
Évaluation :
2

The UHaul service was part of a gas station. If the station would have been busy I feel like I would have had to wait a long time. My experience was good and i will probably use again, but not sure I would recommend.

MATTHEWSCOTT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
5

Very helpful and kind! Thank you.

JAMIEPHILLIP F. 
Évaluation :
4

Rep did a good job

TOM T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
3

Gas station with only 1 person had to wait for customers to pay for those pitches

MARK ANTHONY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERRYPRESTON R. 
Évaluation :
3

Pick up location was changed 3 times. Was not able to pick up where I made the reservation. Trailer had some lights not working and mismatched tires.

STEPHEN JAY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALANJAMES R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelley H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVIDWAYNE N. 
Évaluation :
1

I request a truck and auto transport at this location base on MY need to drop my rental car at a location very close to the Uhaul store (in order to walk) I was given a location miles away and had to hire a rideshare.

HAYWARD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARKANDREW G. 
Évaluation :
5

Great experience. Can't even recommend any improvements.

ELI H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BYROND C. 
Évaluation :
1

Misrepresented products and services and charged me for hidden charges undisclosed...

JOSHUAADAM A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vickie S. 
Évaluation :
5

Admittedly, when I picked it up, there was "mud" at the entrance, but not extensive. I can honestly say, I returned it "better than I received it." All in all, an excellent rental experience. The Customer service at Northside Sunoco was exemplary. Especially upon return. The gentlemen met us out side, not sure how he even know we were returning, but "appeared" and helped us disconnect trailer and took care of the rest. Phenomenal! Thank you. I love the two .locations, both Welltown and Northside Sunoco of Winchester. Very kindly/respectfully, Gene Mattingly Blessing!

WAYNE M. 
Évaluation :
5

Everything perfect

NISHANTKUMAR S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guadalupe D. 
Évaluation :
3

Uhaul trailers have terrible tie down options. Not very efficient.

JEFFREYALAN S. 
Évaluation :
1

The rental had a leak somewhere in the box, I left my stuff in there overnight and there was water in the area, nothing major but there was water, as for this location, the guy handed me the keys and made me go get the truck from the back of the lot and the go and load the trailer myself, not a very professional place to deal with

Gregory Matthew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Great staff

Michael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandra N. 
Évaluation :
3

Your trailer had a flat tire and was not pumped up! While in use it came disconnected from vehicle and we almost lost it. No damage to your trailer just frayed nerves. A little damage to my hook-up on truck. Your attendant was in rare form as well! Wow, what a day...

RANDALLEARL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne S. 
Évaluation :
3

The truck was just serviced and the low tire pressure indicator was on. Long lines and too complicated with being a combination store and U haul place.

Frank O. 
Évaluation :
5

the person who attended me was very friendly and helpful. Merci

Edy P. 
Évaluation :
2

should not have rented a tow dolly with a worn out tire.

AUSTIN C. 
Évaluation :
5

Great experience!

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew D. 
Évaluation :
2

This was a convenient store and worker in my opinion did not want to deal with the return. "Leave the key we will email you a receipt. I have not I had to pay extra mileage because I was told I had to return it to this location. I drove by a couple locations only 2-3 miles away from my destination to travel 20 miles to this location.

Albert M. 
Évaluation :
5

All was great. The people were helpful and efficient and had reasonable hours for pick up. Thank you!!

CURTISJOHN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

iris P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angelo J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAHEN A. 
Évaluation :
5

Much better than the last place I used on Tasker road. Quick easy in and out.

Chris M. 
Non reviews have been submitted for this location.

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