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Steve Briggs
Customer Reviews for Northwest Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Thank you for your great service
diane rodriguezPickup and drop off was performed flawlessly.
jeff breaultI live in the area so come to this location every so often. The staff is always friendly and quick to get you figured out. Very cool. Thanks
Thomas MillerGreat service. 2nd time I've used them and both times it went great.
Wesley BoltonFirst time I get a U-Haul with a full tank of gas and ready to go!! LOVE NORTHWEST RENTAL!!
LAURA LOPEZ ALCAZARThe guy at northwest rentals was awesome!!! Witch was a big deal for me cause the last guy I delt with with uhaul almost made me never want to rent from them again good thing for them that this guy help me out.
Nicholas DragtGood services
Chu WooThe young man was very friendly, efficient, knew his job well!😊
Pete EdwardsThe gentleman working with us was amazing. He saw that we were not going to make our 9 AM pick up time and he changed it to 11. He helped us load, he was very efficient.
Madison LarsenMore clear instructions on how to get the key before the day of picking it up
Orin KysarGreat service
Ivan RamosGreat service, very professional, efficient and helpful. Trailer was in great shape and performed as designed. No issues picking up, using, or returning. Northwest Rental is a quality rental business.
Joel SilerGreat guys that were helpful and knowledgeable. Easy pick up and drop off.
ROBERT RAMIREZGreat guys to work with at Richland wa sire
Dale CherryKeeping larger selection of trailers, either open or cargo style. Understand though that it was the beginning of the month so just about everyone is out! What they had worked really well for me anyway so I saved a bit of money!
morgan shipmanI couldn't see anything that needed improved. Customer service was outstanding. I will definitely return. The employee was so kind.
Laurie ConnollyGreat customer service from the owner of the business. I have used northwest rental for decades. It is an excellent local business.
Dana CummingsGreat service from attendant, both on pick up and return of truck.
Todd ObermeyerVery friendly.
PAUL DICOLAThe guy was awsome but overwhelmed because he was alone on a Sunday.
catherine smithAmazing customer service!
Jerry BazinetI think the guys there are doing fantastic especially given how busy they are already...hats off to them !!!
Larry BissellQuick and friendly
MIKE COELLOExcellent job.
Dale CherryGood spot for return. Very fast and efficient.
James StyersPleasant knowledgeable staff.
GARY SIMMONSVery helpful and kind! Made turning in our truck easy! Five star service!
Holly PopeMaybe find a place that actually wants to be renting U-Hauls
Donna GleasonGreat service
Donald OttEveryone was friendly and helpful.
Penny warnerThe location was fine, but nothing exceptional. The staff, however, was excellent and easy to work with. Friendly and service-oriented.
Thomas MattisAlways great, top motive, professional staff at this location.
JASON BLISSI knew i was going to be returning the 6x12 trailer close to closing time , but I called 2 days earlier to make sure that would be OK and was told "no problem." I called at 445 pm on drop off day to let them know I be there in 5 minutes. The man on the phone sounded irritated, and told me he was shutting the gate at 5pm. On arrival the young man said to back up and disconnect the trailer myself then settle up online. I asked if it would be heavy (I'm 64) and he said "no, just lift it with with two hands." I did as he said. It was very difficult to do at my age and with my back but I did it. Phone check in was fine. Not anywhere near as pleasant as the pick up experience.
michael ettnerVery friendly and attentive!
Kyle Schmidtbefore I arrived, I put $30 of gas in to the tank and it was definitely at the level required on my contract. Still they charged me to fill the tank. This is the second time I've been jacked by U-Haul with a gas charge. I think I'll be using Penske for now on.
TREVOR ROSS PMStaff were friendly and helped me right away, they even pulled the vehicle up to the front door for me. Great experience overall.
Connor MacDougallWe rented a car dolly at the Richland location near our home. We never did get the man's name, but he was so very helpful. When we returned the trailer dolly after 3 days rental, he was right there to help. Thank you for excellent customer service
HOWARD MITCHELLThis is the BEST location. I will always rent from here no matter where in the TriCities I move to.
Jessica HockemaExcellent job! Wouldn't change a thing. Thank you.
MARC PERSINGEREfficient check in and check out service. One complaint: I was shocked to discover that the truck I rented had no ramp (which made loading my gun safe very difficult). Maybe I didn't read the fine print. Please don't let your customers who rent a 10 foot truck go out the door without telling them that their truck has no ramp. (When I belatedly discovered that I said some very bad words.). Otherwise the service was good.
Steven KincaidExcellent customer service...
alejandro sierraBest U-Haul location ever! Travis was extremely helpful and courteous.
John SadroExcellent service à la clientèle. Appreciate all the flexibility as well, as we had a delay in getting into our home.
Emily MercerNot say i have till 4pm to drop off when you really want it at 730am like when i picked up.
Nicholas KuestVery helpful staff!
lisa BagleyAgent was knowledgeable and friendly, facility was clean and organized.
steven boardThe people who helped me were so kind and friendly! Fast and efficient service.
VALARI PARMENTERGreat and friendly
SERHIY ILINQuick and easy, no problems at all
Rob MunnAwesome customer service from Travis. And his hair is amazing!
Robert Marshall