Customer Reviews for Nove Nine Diner And Coffee
(U-Haul Neighborhood Dealer)

Évaluation :

1

The staff was extremely rude almost to the point of being racist. I will do my best to stop anyone i know to use this uhaul facility. I have been using uhaul very regularly for over 10 years now, and this was the worst experience I've ever had with uhaul. It makes me think of alternatives for the future.

Évaluation :

5

Great end of journey experience here.

Évaluation :

5

Please give good discount for repeat customers.

Évaluation :

1

I tried dropping off the truck at the location. The owner of the shop said he didn't see my drop off in the Uhaul app on his phone. So at first he would not accept receiving the truck. I had to call Uhaul Customer Service to try and rectify the problem. The Uhaul Customer service could see on my order that the drop off location as Nove Nine diner. The customer service agent had to tell the owner to call his Account Manager to rectify the issue. I have been running around through the Uhaul Customer Service phone line and no one was able to solve the situation. In the end the owner of the Nove Nine diner had to manually log into the Uhaul website on his laptop and create the drop off at his location. This is poor customer service on all fronts. 1. The pickup location on the order was incorrect. 2. The Uhaul app on the Nove Nine diner owner's phone was not working. 3. Uhaul Customer Service was not able to rectify the issue. Possible Solutions 1. Customer Service should not be transferring customers to other departments to rectify the problem. They should be trained to fix all issues. Also the agent should resolve the issue with the customer on the phone. 2. Do not use third party businesses for pickup and drop off locations. In the case of owner of Nove Nine was not properly trained to resolve the issue. It was only after an hour he found a way to create the drop off schedule for my Uhaul truck. Instead invest in actual Uhaul locations. Where customers can actually see and speak to an Uhaul employee to pickup and drop off the truck.

Évaluation :

4

I never interacted with anybody from this location as all I did was drop off the truck and completed the return online.

Évaluation :

4

It's a cafe, so time the pick-up / drop-off when it's not busy

Évaluation :

4

The truck exterior and cab interior were dirty. It was nearly impossible to see in the mirrors

Évaluation :

2

Vendor was 20 minutes late in opening. Poor communication with us. We ordered a dolly and was not provided one. We were told Dollie's are given only if available. The man did not seem confident in the transaction, unsure where to find info on his computer. We were very frustrated with poor service.

Évaluation :

5

Very friendly and helpful

Évaluation :

3

Felt like a waste of time to complete items online when they had to be checked by the user anyways.

Évaluation :

2

The first Uhaul I rented was unavailable and the $50 solution didn't even nearly cover the costs of moving my plans to another day. I spent 2 days dealing with customer service. Spoke to 7 reps, was given 2 wrong numbers, and spent a total of almost 2 hours on hold to get my $50. The reservation falling short put me behind by a whole week. The second U-Haul was in good condition and pickup/drop-off was easy

Évaluation :

1

Extremely slow service , no information talking in other languages mentioning my name on the phone reluctant to give me my refunds that was only 14,8 telling me he can't see it just overall bad

Évaluation :

1

The drop off location is a coffee shop and we had to wait while he served his customers. We waited quite a long time and I was tempted to walk out. Dealing with U-Haul is a nightmare and I will never use your services again.

Évaluation :

4

The truck needs a new muffler. Very loud.