Great end of journey experience here.
Walters S.
Nove Nine Diner And Coffee
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Calgary, AB T2N0M1
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Évaluations des clients
- 3,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Please give good discount for repeat customers.
Siddhesh D.I tried dropping off the truck at the location. The owner of the shop said he didn't see my drop off in the Uhaul app on his phone. So at first he would not accept receiving the truck. I had to call Uhaul Customer Service to try and rectify the problem. The Uhaul Customer service could see on my order that the drop off location as Nove Nine diner. The customer service agent had to tell the owner to call his Account Manager to rectify the issue. I have been running around through the Uhaul Customer Service phone line and no one was able to solve the situation. In the end the owner of the Nove Nine diner had to manually log into the Uhaul website on his laptop and create the drop off at his location. This is poor customer service on all fronts. 1. The pickup location on the order was incorrect. 2. The Uhaul app on the Nove Nine diner owner's phone was not working. 3. Uhaul Customer Service was not able to rectify the issue. Possible Solutions 1. Customer Service should not be transferring customers to other departments to rectify the problem. They should be trained to fix all issues. Also the agent should resolve the issue with the customer on the phone. 2. Do not use third party businesses for pickup and drop off locations. In the case of owner of Nove Nine was not properly trained to resolve the issue. It was only after an hour he found a way to create the drop off schedule for my Uhaul truck. Instead invest in actual Uhaul locations. Where customers can actually see and speak to an Uhaul employee to pickup and drop off the truck.
David N.I never interacted with anybody from this location as all I did was drop off the truck and completed the return online.
Mark D.It's a cafe, so time the pick-up / drop-off when it's not busy
Christopher C.