Customer Reviews for Nuevo Mundo Company
(U-Haul Neighborhood Dealer)

Évaluation :

1

The truck had horrible alignment issues and the a/c was not cooling well. Granted it is cooler weather in the morning in south Florida but by the afternoon it's hot. The attendants in the location didn't bother doing a walk around with me when picking up the truck. I needed to move so I dealt with the issues.

Évaluation :

5

Se los recomiendo, son buenos

Évaluation :

5

Excellent service

Évaluation :

5

Todo bien, pero solo use el camion 5 millas, le puse un galon de gasolina y me cobraron dos!! Recimendacion tome fotos de como deja el camion pues es imposible gastar 3 galones de gasolina en 5 millas

Évaluation :

2

The truck had no breaks or power stealing. It was truly unsafe to drive. And they did not have the dolly I needed so I needed to rent a whole separate truck. Absolutely awful

Évaluation :

3

Got jipped with the gas. Only $10 so it wasn't the amount it was the principle. The paper marking and the gas dial differ. Hard to know exactly where the needle is on one verses the other.

Évaluation :

5

Sin comentarios

Évaluation :

5

Merci

Évaluation :

1

The Van was super dirty and smell super terrible and the person inside not professional at all Definitely no recommend this service at all

Évaluation :

5

Everything was sooo smooth. It was my first time renting a truck 臘‍♀️. And I have a very good experience. Thank you all of you guys.

Évaluation :

3

At the time of picking up the keys and the rental contract, they did not ask me if I wanted any additional coverage, they just added it to the contract and that's it.

Évaluation :

3

Location was okay. Personnel were friendly and fast. The truck itself smelled strongly of cat urine. Strongly. In the cabin.

Évaluation :

1

added insurance without authorization truck has service light on tire light on also a light for trailer on

Évaluation :

4

The truck I rented was a bit dirty when I received it.

Évaluation :

5

Very professional .Highly recommended.Thank u so much.

Évaluation :

5

Both Sales reps at this location were very helpful and friendly.

Évaluation :

5

Cuando rente el equipo que sea el lugar donde se rento el equipo no cambien ni lugar ni hora

Évaluation :

4

Good staff and kindness, only the truck a little dirty and bad smell inside.

Évaluation :

5

All met! Nuevo Mundo Company 9702 SW 40th St Miami, FL 33165 Recommend / Great Customer service! Thank you! ED

Évaluation :

5

For some reason while taking pics of truck to upload. Picture error issue was noted. and was reported truck was i spected, and verified by customer service at location. Thank you much. Enrique

Évaluation :

5

ASK if "Smart Move" coverage is wanted, since it is AUTOMATICALLY added to contract, EVEN THOUGH "No Coverage" was selected upon registering online.

Évaluation :

4

Vehicle was dirty

Évaluation :

2

My furniture pads were not in the van and the check in/out process was long and disorganized

Évaluation :

5

Great job

Évaluation :

5

Great staff and very helpful

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

grest customer service

Évaluation :

5

It was very easy and pleasant to rent at that location customer service was great and the employee was very helpful and super nice will definitely rent there again and recommend it

Évaluation :

4

las personas que trabajan customer service deben saber exactamente el soze del camion que va a recoger. yo por ejemplo necesitaba un 14",y customer service me dijo que en la localidad habian,y pues no era sierto,los camiones eran de 10"

Évaluation :

3

Clean the truck it was full of white sand on the driver side and explained the customer how the functions of the truck works...walk with the costumer to pick the truck and show them where the light of the back turn on, we have to be dark because 5 people couldn't figure out where the light of the back turn on. It would be great for next customers to have the truck clean. Also i rented the truck for one location, and when i got there the door was close without advising the customer, and i had to called customers service, and waisted 1 hour of day time for the moving, because i have to drive 6 more miles far from where the move was going to be, to pick up another truck, but they where considered at the end a leave the miles for 0,4 cents instead of 0,99 cents so I appreciate that, but still they should have called me first, and let me know before i drive there to the first location. When i went to to return the truck at 10 pm there was not parking so I have to call again waits 1 hour of my time to explain there was not parking and they put a note, and then i had to do a self checkout that was easy, but after all everything went well with the moving, i just advised that you help the customer a little more.

Évaluation :

5

They are very quick and you can actually complete the order online and just pick up the keys

Évaluation :

3

It would be great if the employees spoke English. I am not Latin. I had to speak broken Spanish in my own country, in order to rent a Uhaul. I could barely understand what the employees were telling me. Do you think that is correct? I was under the impression that Uhaul was an American company and its employees spoke English.

Évaluation :

1

They stated to me that it was going to be cheaper to take it and return it than leaving it at the location of the move when I returned the truck the bill was 689.00. They lied it was cheaper to drop it off where I moved not returning it back to them. I will never go there again.

Évaluation :

5

Just keep up with the good work . Great location for rentals, fast, friendly, on point, profesionales. Not like the Frankys pizza place 7 block away That don't answer the phone For rentals and call you back 1hr:30 min later. If you insist calling. And complain. Had couple of bad experience renting pick up truck, so I'm not going there any more. I found this new location on bird Rd and 97 ave and I love their costumer service. So Congrats.

Évaluation :

2

I made the reservation online did not choose the insurance because I have insurance when I returned the vehicle they charge me for insurance

Évaluation :

5

Excelente equipo de trabajo en esta locación, bien profesionales. Gracias

Évaluation :

3

My truck never got left at the other location I was supposed to pick up at. Called a representative and she sent me here, where there was a truck ready to go.

Évaluation :

5

Excellent customer service

Évaluation :

1

No one was at the store at 9am. No one answered the phone either. At 9:15, a woman came and opened. When I went in and said good morning, she ignored me. She was not wearing a mask, either. The man returning the van I was getting told me it stunk. When I mentioned this, the woman told me it's a "new car smell." The van did indeed stink - of what can best be described as rotten fish. I was in a big hurry, so I just went ahead and drove with the windows open. Two warning lights were on the entire time. After putting air in the tires, I continued. The lights never turned off and a low tire pressure warning came up just as I was returning it. Do not recommend this place!!!!!

Évaluation :

5

Friendly personnel

Évaluation :

5

Not much they had me in and out in a few minutes without hassles both when I picked up and returned the vehicle. I'm very happy with the service I received.

Évaluation :

5

The miles to expensive cost!!!

Évaluation :

4

Back truck floor was dirty

Évaluation :

4

Customers well treated. Very satisfied.

Évaluation :

4

State on the contract how much you charge per gallon.

Évaluation :

5

Everything was excellent!! Great and fast service!