Customer Reviews for On The Run Wireless
(U-Haul Neighborhood Dealer)

439 évaluations

10245 Sepulveda Bl   Mission Hills, CA 91345

(818) 893-3425

Heures

  • Mon–Fri
    De 9 h am à 6 h pm
  • Samedi
    De 10 h am à 5 h pm
  • Dimanche
    Fermé
Heures d'ouverture spéciales
  • 12/25/2022: Fermé
  • 1/1/2023: Fermé

Services dans cet établissement :

Pour nous contacter

(818) 893-3425

10245 Sepulveda Bl
Mission Hills, CA 91345

Services dans cet établissement :

Heures

  • Mon–Fri
    De 9 h am à 6 h pm
  • Samedi
    De 10 h am à 5 h pm
  • Dimanche
    Fermé
Heures d'ouverture spéciales
  • 12/25/2022: Fermé
  • 1/1/2023: Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The representative who set up the u-haul rental is very kind and helpful. Thanks to him. God bless.

salvacion A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASEY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

VARDAN A. 
Évaluation :
5

Guy who helped me out was great, but it was odd that he took a photo of my credit card and drivers license and also requested an emergency contact name and number...granted I already reserved everything online it felt like an invasion of my privacy.

Areg A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salvador G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyes S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mayra R. 
Évaluation :
5

I believe I was overcharged

jack D. 
Évaluation :
2

You have to mess with the key in the ignition to try to get the U-Haul started. We would spent 5-10 minutes trying to get the U-Haul to start everytime we turned it on. The air blows hot air while it's over 100 degrees outside.

Anthony A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Agustín L. 
Évaluation :
1

Worst experience by far with U-Haul. This guy is literally trying to scam me $300 out of a $40 car rental. It's insane. Take your business elsewhere for that money and you can get MOVERS instead of a crappy old truck .

Laura N. 
Évaluation :
5

Better trucks Better communication. Letting me know what trucks are available

Daniel A. 
Évaluation :
5

Sam is a very experienced and knowledgeable service rep for U-Haul we need more like him in the world today thank you U-Haul

willis J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENIER N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joel C. 
Évaluation :
5

Sam was great!

Luke K. 
Évaluation :
4

Wish the location stayed open later.

Karin B. 
Évaluation :
5

The clerk was outstanding person Very nice courteous

Jose P. 
Évaluation :
5

The left side rear turn signal light bulb is out.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jessica M. 
Évaluation :
5

All around good experience

Carlos O. 
Évaluation :
5

No improvement necessary, it was great.

Jamie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

micharl M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

geraldo G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DAVIT V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELONEY S. 
Évaluation :
1

Thank you very much for your service and making things easier for all of us who require your services.

jaime J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Garnik H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jose R. 
Évaluation :
5

Everything was perfect. Thank you! Well,you could add some Italian food or Lebanese dishes on the seat on arrival !❤️

Virginia M. 
Évaluation :
5

Business owner very nice and helpful.

Kevin K. 
Évaluation :
5

Very easy for us and Sam is great!

Gina L. 
Évaluation :
5

quick and fast, friendly and no hastle

alvin M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wynne V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sam A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Manny R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eduardo P. 
Évaluation :
5

The UHaul app does not work properly in many ways. In this most recent rental it crashed consistently and did not allow me to return the vehicle properly. This was using a Pixel3 phone. Apologies if this inconvenienced the host location. Uhaul needs to take better care of its app if it expects people to rely on it for after hours returns.

Blaine O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

khachatur S. 
Évaluation :
5

Everithing was perfect whit the truck,. Thank you so much guys

DAVID O. 
Évaluation :
5

Excellent customer service

orasio G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grace C. 
Évaluation :
1

The worst uhaul experience ever! The first thing that happened was the reservation not in the computer system or the app. The owner only called to setup the pickup one day before then he disappeared. Did not respond to any phone or texts at all. I had to call uhaul directly to find out how to add the reservation into the computer. I had to take pictures of the car and my face plus my driver's license. I will never ever do this ever again, I will never do another self pickup. I will never use this uhaul location ever again. It's not even a location its just uhauls parked on the street. There's no office, the key return poorly labeled, the owner is non existent and couldn't give two shits if you can't get your truck. This was by far the worst most horrible uhaul experience ever.

Varuzh S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andranik M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kobi P. 
Évaluation :
5

U-Haul was there when we needed them! What more can we ask for? Thank you, U-Haul!!!

Lisa R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
1

I ordered a furniture dolly and did not receive it! This wasted hours of our time and caused great stress as we needed that dolly to move heavy items. Also need better instructions on how to return keys. There is no drop box for the keys as instructed by the online process.

Levon S. 
Évaluation :
2

ABS light stays on BRAKE light stays on drives bad should not be in service all owner cared about was when it was returned I should not have to pay for this truck After all the rentals I have done with uhaul from now on I will go to penske

Vahid A. 
Évaluation :
3

Reserved rental through mobile order for 6AM. Paid for additional dollies and equipment. They were not included in the truck. Store was closed during that time. Unable to receive help through customer service phone support. Had to go to another location and pay for the equipment needed. Delayed our moving time/plans by at least 2 hours.

Richard S. 
Évaluation :
3

I was rented a truck and told the power steering whine was normal. Within 30 min I lost all power steering and the smoke almost made me pass out. Then the brakes went out on the truck and I had to use emergency brake to stop completely. To top it off they still charge me 80 for the truck after nearly killing me. Your company should be ashamed

Andrew M. 
Évaluation :
5

This is my first time renting, all went well.

Tammy B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jhon C. 
Évaluation :
5

This location was very helpful to me they are very friendly I would definitely use this location again and recommend this location to my friends.

john C. 
Évaluation :
3

The truck had dents and scratches that were not shown in the previous photos I was asked to approve upon pickup. The store owner did know about the damage and showed it all to me. The truck exterior was also filthy. Inside was clean.

Eric W. 
Évaluation :
5

Sam was very helpful and friendly!

Suren A. 
Évaluation :
4

Vehicle needs bed mat cleaned or replaced to remove musty sour odor.

Terri P. 
Évaluation :
1

What you can do is find another local provider. This provider has no morals and respect for customers. It has been my worst experience ever having to see the urgent care after a terrible dispute with this store owner.

guadalupe C. 
Évaluation :
5

The Uhaul was dirty on the outside when we picked it up. The gas was also below half a tank. Did not notice we received a text to review the Uhaul before leaving the business till we were home and the link expired.

SHAWN K. 
Évaluation :
5

Friendly customer service at counter. Thank you.

Vikramkumar D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tuesday E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nevia M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Raymond S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jhoan C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARTA S. 
Évaluation :
5

Owner was very nice and friendly. I will come back again when I have to move. Merci.

Katrina I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

reinaldo V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cesar C. 
Évaluation :
2

While the location was a little sketchy, the store owner was very nice and very accommodating. The truck itself smelled a bit of smoke but otherwise, I have no complaints. It ran fine and was very reliable. I would recommend this location again because the owner was such a nice guy.

glen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dmytro M. 
Évaluation :
5

The gentleman was very nice, welcoming, and helpful. I have used this location several times and the owner of the shop has always been very kind and friendly to me. Merci.

Christopher L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda G. 
Évaluation :
5

Owner of the business very profesional. thanks

DAVID R. 
Évaluation :
5

Very honest and upfront with cleaning charges if necessary. Nice and very accommodating.

Ron S. 
Évaluation :
5

The car felt like it was going to fall apart. It would not change gear properly and when it would change gear the car would jump forward. The wheel was loose, driving on the streets is unsafe because the car is rocking from left to right because the wheel wobbles. Don't get me wrong the car got the job done but these cars are meant to be driven for hinders of thousand mile a and this one was so poorly maintained that it was falling apart at 99thousand miles.

Gor G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jennifer R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

teri H. 
Évaluation :
5

all was great the manager was professional and mad it very easy will recommend this place to all my friends.

Amjad C. 
Évaluation :
5

We were really happy with the customer service we received here. Merci.

Barbara G. 
Évaluation :
5

The price! Used it for 24 hours got Charged 72$ it was park most of the time

Jose R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney B. 
Évaluation :
5

Excellent service! On time and very kind

Jamie J. 
Évaluation :
1

I told the man I wanted insurance atleast 4 times. He said I was good to go. A few hours later I hit a tall tree that was sticking out into the road. The branch hit the top of the uhaul. When I got back to the rental spot he told me unfortunately that he made the mistake of not buying the full coverage & basically said “don't worry it won't be that much” instead of taking fault of his own.

Christo A. 
Évaluation :
1

The truck was dirty, and didn't have the dolly that I requested. I was forced to drive to another location and wait there for quite some time. I was delayed about 1 hour due to this. I was supposed to be compensated, but it looks like that also didn't work. The truck was in fairly bad condition, as the door didn't fully close and was very loud while driving.

Kalle L. 
Évaluation :
1

Your 3rd party vendor chose to nickel and dime me after I went 30 miles out of my way to support his business because he was referred by a family friend. No, I will never be back, pick better contractors.

janet B. 
Évaluation :
5

This location is the best in the San Fernando Valley. Sam is very gracious, professional and helpful.

TRACY C. 
Évaluation :
4

We confirmed a drop off time but when we arrived the business was closed. The online help process took more than 1 hour with problems sharing our location & pictures. Eventually we were told to leave the keys and check with the business the following day. SO pickup was great, drop off not so much.

James K. 
Évaluation :
1

They need to check the vehicle before renting it to the customer cause there was not to be told things in the truck that damage my son 200 dollars shoes and when I report it to the clerk. He acknowledged the mistake but did not do anything. Very poor experience.

ashok K. 
Évaluation :
5

Sam was the best. He explained everything to me. I loved the online return option. Merci.

Tanyatta C. 
Évaluation :
5

Very nice people

Abraham M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eyad J. 
Évaluation :
4

It was a good experience. Sam was great to deal with

Greg K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elijio H. 
Évaluation :
5

The owner is one of the most pleasant ppl I have encountered in a long time.

tanisha C. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

Retour
Haut de la page