Évaluations des clients Oakhill Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Oakhill Self Storage

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Sheila L.
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My truck drive well but was extremely dirty and had bed bugs in both the inside of the truck and the blankets which were filthy and bug ridden. I spent 7 hours cleaning everything the night before my move. You need to improve your cleaning protocol and make cleanliness an important standard

KELLYANNM B.
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Le client n'a pas laissé de commentaire.

Wendy S.
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Le client n'a pas laissé de commentaire.

James O.
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This location was extremely helpful. Because of my 14 day quarantine requirement I could not drop the trailer off. This group decided to help me and set-up the manager to pick-up the trailer at my home 1/2 hr away. Thank you for your high level of customer service!!! Well done!

PRINCESS ANNE A.
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Le client n'a pas laissé de commentaire.

BOB C.
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Le client n'a pas laissé de commentaire.

dominque F.
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Le client n'a pas laissé de commentaire.

Bill M.
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The counter guy was excellent, - fast, courteous, and focused onbgetting the customers looked after.

Shirley H.
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Le client n'a pas laissé de commentaire.

Paul S.
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The service was quick and efficient. I returned the truck after hours, but there was a key dropbox, so that was also good.

DAVID W.
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Le client n'a pas laissé de commentaire.

Jeanie S.
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Le client n'a pas laissé de commentaire.

Ted C.
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Can`t really think of anything , good prices and friendly staff. Works for me

Kevin R.
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The truck did not sound or preform very well. And the cab was dirty. Other than that, great experience, staff is super friendly. Location is spotless clean. But for the rental price of a truck the cab was unacceptable. Dusty, cigarette ash on floor.

Rolf P.
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There were no trucks located at 2116 Hwy 325. There were no trucks at 2285 Hwy 325. I noticed and picked up a truck from 2347 Hwy 325 by driving further down the highway past the 2116 & 2285 listed locations. I would recommend the 2347 Hwy 325 location! It would be best for everyone involved if the correct information were given to potential future customers, as soon as possible.

Andrew R.
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Le client n'a pas laissé de commentaire.

Angela C.
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Service was amazing!

Colin C.
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No suggestion But want to comment On the young lady that handled my requests in such a friendly, knowledgeable and competent manner. She is a credit to the operation.

Kevin R.
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The staff at the store were great. Friendly and fast. The staff in the call center are not very good. They switched my location with less than 24 hours notice. Was told they have 24/7 check in with phone, apparently not. Had to get rides and switch things around last minute.

Jordan R.
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Clean truck's interior between rentals. Also truck had a tail light out and half full of water.

JD W.
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Le client n'a pas laissé de commentaire.

duncan F.
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Honestly? Just make it cheaper.........rented a cargo van, to transport a secondhand couch that cost me $250 to buy.......needed the cargo van to go fetch it and wrestle it up some steep stairs.....cost me 170 for 24 hours....everyone else wins!!......:=) How about a SENIOR'S DISCOUNT? I am now 70.....

BLAINE B.
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Le client n'a pas laissé de commentaire.

Deb B.
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We wish we could buy one of your used trailers, but we know that is not possible. Thanks.

Dallas P.
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Le client n'a pas laissé de commentaire.

Chelsea S.
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Staff at location were not friendly. It was as if we were bothering them.

Kandace K.
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I was set up to self pick up my truck and when I got to the location the store was closed due to covid-19 and I could not connect to my data or internet to complete the self check out.. I had to drive back to my house and call a rep. The rep said I would have to rebook. So we went back trying to get a connection because we needed to move yesterday. Still couldn't connect and thought that we were going to have to rebook. I called back again and they told me there was someone at the location all I had to do was knock on the door and they would help me out. I had been there twice already for an hour period trying to pick up my truck. My whole move was put off by two hours and I am going to be calling to get a discount on my charges because it was an utterly ridiculous experience.

Iain M.
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Passenger seat filthy dirty

Brenda W.
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Le client n'a pas laissé de commentaire.

CARA LYNN G.
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Have more sizes to choose from; expand the fleet. We had to take a very long vehicle and so could not deliver the item due to a tight corner. A shorter vehicle would have been perfect but none were available.

Christian P.
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Le client n'a pas laissé de commentaire.

tim P.
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Le client n'a pas laissé de commentaire.

Richard C.
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Service was spectacular the lady we dealt with was amazing!..the only down side was the truck was a bit worse for wear, rusty, broken wiper blade and last customers invoice in the sun visor. But over all will definitely rent from this location again! :)

Tomas P.
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Le client n'a pas laissé de commentaire.

Jean-Claude L.
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Please, note that this location no longer exist!!! It moved and was located at 2285 Hwy 325 for a while... It is now located at 2347, NS-325, Oak Hill, NS B4V 0E6... All very close to each other but could be quite confusing if you're not a local. Same people and same great service however...

Peter W M.
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OCR was awesome to deal with. They got me on the road quickly and provided a super clean and mechanically sound vehicle for my move. I would certainly recommend them to anyone.

Stella D.
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Was told one thing totally received another which cost me a lot more than expected. A lot of hidden information that the customer doesn't get to see in the bill. When questioned, danced around the answer or was told, “To be honest, I don't know”. Really? Was definitely not impressed.

Holly O.
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Le client n'a pas laissé de commentaire.

PETER P.
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Could be much more attentive to providing advice regarding loading strategies, weight distribution, tying off sections, ball hitch sizes, tongue weight limits, etc.

Doug C.
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Le client n'a pas laissé de commentaire.

Gordon H.
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Le client n'a pas laissé de commentaire.

John M.
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I was a bit confused about returning the truck after hours, I ended up calling to find out information, but seems everything worked out.

Christopher M.
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Le client n'a pas laissé de commentaire.

Leon M.
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There seemed to be some miscommunication between the guy at the pick up site and the online arrangements. The person that we spoke to at U-Haul told us we could pick it up between 9AM - 12PM but the guy came in and was waiting for us at 8:30 AM, on a Sunday. He later called to see if/when we were coming and we set 11 AM for the pick up time and he was there. Everything went smoothly but it sounded like he was told that we would be there 8:30 AM to pick it up. I felt bad for him having to sit around and wait for us because something got lost in the communications. Other than that, excellent equipment and service and will be back again the next time we need to move someone.

DON L.
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First Class Service.

Mark J.
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Your website was down when I tried to return my rental the evening before it was due to be returned plus your app was not functioning properly either. Calling your 800 number meant being on hold for over 30 minutes too and your live chat function was offline. I emailed uhaul and was told I would have to pay $20 for an early return, instead of returning my rental on the Sunday when my drop off location was closed.?? Your rep suggested I return my rental on Monday instead and pay for an extra day which made no sense at all. I won't be using U-Haul ever again.

Rhonda M.
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Service was slow. Only one person was there to do u haul while I was waiting for my turn the guy asked another employer to check the mileage and when he came back in he never said anything to me. So while the other customer left another customer was looked after before the employer knew my mileage was in front of him. I have been waiting 35 minutes from the time the employer was with a customer...understandable...but the took another customer while he wasn't finish with me! I will not be going back to that place as it was slow and not finishing with me while helping another customer.

Tyler M.
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Le client n'a pas laissé de commentaire.

DAVID Y.
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Le client n'a pas laissé de commentaire.

William B.
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Was overcharged. Took the manager to figure out the mistake. The young guy charged me for a one way rental as opposed to an in-town rental!

John J.
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Le client n'a pas laissé de commentaire.

daryl M.
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No problem was encountered on return of the vehicle and the personnel were all courtous and helpful. The U-Haul storage location is at 2116 Hwy 325 outside of Bridgewater in Oakhill, but, the main depot resides at 2285 Hwy 325, Oakhill. May I suggest that returnees are more aware that they should return a vehicles to 2285, not, 2116!

marc T.
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Le client n'a pas laissé de commentaire.

Matthias L.
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The sales person said that I can hook the trailer on myself and to come get help if needed. Outside I met a very nice gentlemen working on u haul equipment who said that U haul has to hook it on for liability reasons. He did it for me and also took pictures and explained the in s and out s Please instruct your staff and customers in a way that in case of a problem the insurance coverage is not in question.

ERIC W.
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Le client n'a pas laissé de commentaire.

jim O.
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Le client n'a pas laissé de commentaire.

Patrick B.
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Great service, don't change anything! Arrived back 5 minutes after official closing and you still got me checked back in and invoiced/paid. Thought the rates were good value too, and the 10' truck was a very manageable size for the job required.

Matthew T.
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Le client n'a pas laissé de commentaire.

Matthew T.
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Le client n'a pas laissé de commentaire.

Patrick H.
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Le client n'a pas laissé de commentaire.

Mark N.
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Everything was good.

Stephen P.
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Le client n'a pas laissé de commentaire.

Brad M.
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Le client n'a pas laissé de commentaire.

Sam C.
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Had to buy windshield wiper fluid for the u-haul... no biggie.

Laurie P.
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Le client n'a pas laissé de commentaire.

Peter T.
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The problem was that the address provided by U-Haul on our rental contract was fine, so we had difficulty finding it--but once we did, they were very helpful.

Terry N.
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Le client n'a pas laissé de commentaire.

ORVAL M.
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Le client n'a pas laissé de commentaire.

Neil P.
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Le client n'a pas laissé de commentaire.

GREG T.
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was very straightforward thanks to Alex knowing how to do it well.

Rob P.
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Le client n'a pas laissé de commentaire.

Shirley H.
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When we returned the van, the key drop says to go online and say that the van has been returned. However, when we rented it out, she said just put the keys in the box. It caused some confusion and we tried to use data to go online which didn't work. Then at home we could not find a place to do this either. I feel that it may be standard practice at other UHaul sites but not this one. at any rate some clarity would be good. Thank you!

Suzanne M.
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Excellent customer service! Very friendly, knowledgeable, and helpful. They suggested a vehicle better suited to my needs and I am very impressed with OCR. I will rent equipment from them again. The truck was a dream to drive, and great instruction labels.

John M.
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Rented pick-up truck could not make it up a grassy road beside home. After 3/4 hour of digging and pushing by 3 men I called local dealer who offered no help but to call U-Haul 800 number. Called the 800 number and was on hold for 20 minutes before I gave up. Thankfully, a neighbour arrived with traction sheets that allowed me to get up the drive and return truck on time. Two wheel drive truck with no pull attachment at front was useless. Local dealer and 800 service was useless.

Alisha S.
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See above issue

Jim S.
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Le client n'a pas laissé de commentaire.

Gwen M.
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not a non smoking vans, air conditioning not working and oil change needed. Customer service excellent !

Steve M.
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Staff was efficient and very helpful.

JOHN D.
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Le client n'a pas laissé de commentaire.

WAYNE B.
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Le client n'a pas laissé de commentaire.

SUSAN B.
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Le client n'a pas laissé de commentaire.

DON D.
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Le client n'a pas laissé de commentaire.

GREG S.
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Le client n'a pas laissé de commentaire.

BRUCE E.
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Le client n'a pas laissé de commentaire.

STEVE H.
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Your online form for the rental info seemed to be difficult for the person to aquire and work with. This took approximately 15 minutes to complete. They mentioned that the U-haul site was difficult to work with. The staff was friendly and knowledgeable. I will use this location again.

Stephen M.
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the lady inside the pickup was great. the dudes helping were not, the trailer was broken and did not have the safety latches. they tried to rent me an unsafe trailer, also the alignment for the truck was very very out of sync and was hard to keep on the rd.

Angie W.
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The truck we had was clean but it had a leak. some of my stuff got wet because we didn't realize it when packing the truck and leaving it overnight.

Margaret D.
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Le client n'a pas laissé de commentaire.

Christopher H.
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I was charged $22 for extra mileage and cleaning. The truck wasn't dirty and I tried to drop it off in Bridgewater but the 100 high street location didn't exist causing me to drive further to oak hill to drop it off

Jillian E.
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Le client n'a pas laissé de commentaire.

Shannon C.
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The woman from ups is also a uhaul booker. She took exception at some point in our conversation , though she could understand every word during our conversation she decided to pretend she couldn't hear the numbers of my credit card. Obviously mocking me and making wild variations in the numbers. One for eight etc. The people at the uhaul in oak hill were friendly and easy to deal with . Thank you

jerry T.
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Rented pick up truck to hall a load. Truck was extremely dirty/muddy inside cab floor, seats, dash complete inside discussing. Both rear tires were next to bald. I'm not a mechanic but there was no thread depth on rear tires. Complained but was told no other truck was available at the time. Had to keep in four wheel drive just to move because roads had snow on them. Definitely would not recommend this location to friends or family.

Kenneth James S.
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Le client n'a pas laissé de commentaire.

jaime S.
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Should not have been charged additional charges without being notified. They called me to say they have the truck as I dropped off after hours...but didn't tell me they were charging my account more mine. Then a uhaul rep said they would refund...no refund ever happened!! Would NEVER recommend!!!

Aidan M.
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Rentals are not at Oakhill Self Storage. Rentals are at OCR which is close by but why bother listing the Self Storage location if I have to go to OCR to pick it up and pay?

MICHAEL J.
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It is a little confusing because the pick up site is not staffed and a sign directs customers to another site 1 km away. When there, staff were both helpful and efficient.

Antoon G.
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Company in the process of moving people ok

GREG T.
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Good selection of vehicles, helpful and friendly, only issue is the van smelled like an ashtray and was dirty inside

TIMOTHY C.
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The light on the drivers side of the trailer was not functioning when picked up. I assume they will put a new light in it for the next customer.

Edgar S.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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