Upon arrival the truck keys could not be located. The gentleman called someone no one answered after multiple attempts. After waiting twenty-six minutes someone else was called to ask the whereabouts of the keys. I was finally handed the keys at 11:21 from a 10:30 appointment. As I was leaving the parking lot a very rude gentleman stopped me to do more work on an iPad to clear the account which took another 11 minutes. He stated to me that I should've already done that; my return statement to him was: am I suppose to do what is stated as your job. If the keys were placed where they should have been I wouldn't even have to see you whomever you maybe SIR. This was the most unpleasant experience I have ever had with U-Haul.Samantha C.
Customer Reviews for Oakwood Mini Mart
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The location was a small cramped neighborhood store. Nothing really wrong, but did not seem to be a primary focus of the business. Attendant was nice and friendly but seemed to be less knowledgable as to how to handle the drop off. Do appreciate the location, but would have preferred to work with a party where truck rental is the primary business focus.CHRISTOPHER P.
Le client n'a pas laissé de commentaire.Kristi W.
Customer service is poor. They were unorganized and couldn't find my paperwork and they charged me doubleâ€¦.Antoinette J.
Le client n'a pas laissé de commentaire.Allen T.
Refund charges for the absent blankets and dolly.Lynn G.
It was not a Uhaul center, but rather a store that had uhaul equipment. Not my favorite place. The girl working inside was nice and pleasant.Gail B.
Le client n'a pas laissé de commentaire.Nick L.
The lady behind the counter was super friendly and accommodating. No suggestions needed to improve my experience.STUART W.
Le client n'a pas laissé de commentaire.KRISTINA R.
Le client n'a pas laissé de commentaire.Andrew F.
The worst experience at not only a uhaul but any business in my entire life was a couple hours late which i told them there was nothing i could do n they call me up threatning to call the police n i didnt even have it a full dayJEFFREY B.
The front desk person was very rude and was talking on the phone on speakerphone the entire time I went to pick up my keys. She also told me that as long as I filled up the gas tank I wouldn't be charged extra. To be safe I filled up the gas tank more than when I received it and I was still charged so much more than 19,99 as advertised. The unprofessional nature of this establishment makes me think that they reported that gas wrong or at a different time and then I got screwed. I will be looking for other ways to move belongings between all of my other properties. This was terrible.Matthew L.
Le client n'a pas laissé de commentaire.REGINALD W.
Le client n'a pas laissé de commentaire.Rachel W.
Le client n'a pas laissé de commentaire.CHARLES W.
Le client n'a pas laissé de commentaire.Arthur D.
Le client n'a pas laissé de commentaire.Tina P.
Trailer was dirty. Location not in a safe part of town. No one available to hook up the trailer. Clerk was very helpful but she was the only one at the gas station , so there is only so much she could do. She would not have been able to lift the 6 by 12 trailer, even if she had someone else to watch the store.GARY G.
Le client n'a pas laissé de commentaire.David J.
My son in law returned the truck. He stopped and filled tank above the required amount on his way. They said the fuel was 8 gallons short and charged me an additional $64.00. My son in law took a picture of the gauge showing both mileage and fuel. We returned to this location as a friendly jester even as it was across town. I felt I had been taken advantage of and will not us UHaul again.Richard M.
Le client n'a pas laissé de commentaire.Judy W.
Le client n'a pas laissé de commentaire.Brian K.
Le client n'a pas laissé de commentaire.Kenneth M.
Smooth, seamless and flexible.LELAND A.
Le client n'a pas laissé de commentaire.RYAN J.
Nice lady helped us. Showed us the number on the key, how it matched the truck. Pick up was quick and simple.Christy F.
No improvement neededEarl J.
Le client n'a pas laissé de commentaire.patrick L.
Le client n'a pas laissé de commentaire.Dwayne M.
Le client n'a pas laissé de commentaire.JAMAL K.
Rentals are handled by the person working the convenience store counter. She was simply overwhelmed with convenience store customers. I had to step aside and wait every time a convenience customer needed to check out. These delays in conjunction with her trying to figure out how to work the rental software on the tablet resulted in an almost 2 hour rental. If they are going to be a uhaul rental agent, they need someone on site to help out with rentals who is also trained on the software. It isn't fair to the counter clerk having to do two jobs at once. She did her very best despite being set up for failure.Steven W.
Le client n'a pas laissé de commentaire.Nancy D.
No reflection on this location, I had to leave my original renting location due to no one being there to help me. I was not able to pay ahead therefore I didn't get a truck there. I went to the mini mart and was able to get a truck and get my move completed.Lesa L.
Le client n'a pas laissé de commentaire.William B.
Le client n'a pas laissé de commentaire.Charles M.
Get them a key drop off box as I had to call customer service to verify handing the cashier the key.Francisco R.