Wouldn't answer the door. Went to another Uhaul location, they said just drop off the key. Tried calling Uhaul 3 times for drop off, couldn't get through. But for me the location was great so I didn't care about my other complaints.Kevin C.
Customer Reviews for Ocean Grove Mattress And Furniture
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Ocean Grove, NJ 07756
Services dans cet établissement :
- Lun - ven : Fermé
- Sam : 9h am à 12h pm
- Dim : fermé
Heures d'ouverture spéciales
- 5/31/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.Maya T.
Le client n'a pas laissé de commentaire.luis A.
Kate is very straight forward. She is professional and gets you in and out quickly.Kenneth M.
Nothing. Everything went smoother than expected. I would highly recommend Kate, her wonderful customer service and this location for Uhaul services.Douglas Z.
This was my preferred location and Katie was very helpful and kind. It was a pleasure to have met her.Kenneth M.
Le client n'a pas laissé de commentaire.Taek C.
Le client n'a pas laissé de commentaire.Emmanuel P.
The place looks condemned - you wouldn't even know the place was in operation.Caelin M.
worst customer service ever.. not the "digital location" fault. simply no customer service, 30 minutes on hold with U-Haul... 10 minutes on phone to be told I had to upload again my license to get some "code " even though I did all that 4 hours before on U-Haul. com.. Got disconnect 3 times. took 1 hour at the location ... had to pay movers for the 1 hour lost... horribleDean S.
Le client n'a pas laissé de commentaire.scott W.
Stuff member was very nice she was very helpful car was clean everything work about perfectFernando R.
Le client n'a pas laissé de commentaire.Gerald B.
My Go-to provider for all my UHaul needs!Michael F.
Truck was dirty. I only got 12 of 24 ordered pads but didn't know till I left because they were unfolded and jammed in bags.Ashley C.
Le client n'a pas laissé de commentaire.PAUL T.
Offer a discount to the renter if the renter has the be the agent as well (taking pictures, checking in/out).Sean C.
Good friendly staffEdward K.
Was sent to this location in due to availability of a van. Upon arriving at the new location, we were assisted by a friendly and professional agent. She made the rental process very easy. I would recommend using UHaul to my friends.Lois P.
The app sucks!Seth H.
Nothing! The uhaul representative was excellent and entire experience was great.James G.
Le client n'a pas laissé de commentaire.Angelo V.
Please please please let renters know IN ADVANCE that you need alternate phone numbers and those people must answer the phone when called --- immediately! That should be listed in the instructions sent to us prior to day-of pickup. Otherwise the mobile phone pickup worked well.Andrew S.
Le client n'a pas laissé de commentaire.Gary B.
Truck was not so clean -- no very comforting especially during the covid period. Steering was off. Experience not the best.Eli S.
There were 3 "estimated cost" figures listed on my contract ranging from about 64,00 $ to about 84,00 $, despite the fact that the actual rental of the truck was only 19,95 $. I was charged 84,71 $, DESPITE the fact that I returned the truck with more gas than it had when I picked it up AND it was driven fewer miles than I had estimated in the contract!!! Left a very bad taste in my mouth regarding your practices.William B.
The lock on the box where we were supposed to pick up the keys was broken (doesn't open). Fortunately, the keys had been left in the back of the truck. Doesn't seem very secure for one of your trucks!Ken W.
Le client n'a pas laissé de commentaire.Ashlynn R.
Quick and easyAnthony W.
I UNDERSTAND WE'RE IN A PANDEMIC, BUT THERE SHOULD BE SOMEONE ON SITE, I WAITED 2 1/2 HOURS TO PICK UP A TRUCK AND I GOT BACK A LITTLE LATER, MY WHOLE DAY WAS SHOT TO HELL. I DON'T LIKE THE ONLINE SYSTEM WE NEED PEOPLE TO HELP AND THEN RETURNING TRUCK IT CAME WITH A MESSAGE SAYING CARD DECLINED, THAT WAS THE PROBLEM FIRST THING THIS MORNING & THEN ON A RETURN, RIDICULOUS.Robert W.
The procedure to pickup and drop off a truck is ridiculous and time consuming. A much more simpler procedure needs to be thought of.Stephon L.
I was in somewhat of a rush and did not pay attention as to that I needed to setup of online profile to get access to the van. Other that it was fine.James S.
Le client n'a pas laissé de commentaire.Joseph P.
Reservation was met on time. Very nice counter man. Smooth process.Michael B.
Extremely long wait times on the phone to get help. Set to pick up truck at 10 am couldn't get it till 11:20!. I would NOT recommend using website TERRIBLE!!!enid H.
We have been renting a truck weekly for about a year. This U-Haul location is convenient, sure, but we come here because the staff is exceptional, always doing whatever they can to make our pickups easy and economical. Couldn't be happier.Howard S.
Le client n'a pas laissé de commentaire.william M.
this was the absolute worst experience ever! Not only was I moved 3 times after I made my reservation when I showed up to the final location they didn't have a truck for me! I had to go to another location completely out of the way. You people need to get on the same page when it comes to reservations. I had hired help because I was moving and they ended up costing me more money because they sat around waiting for me while I went on a wild goose chase while you tried to find me a truck! I would never recommend you to anyone who needs truck rental.Sherri A.
Thanks! The convenient location and service made moving easierAndrea H.
Le client n'a pas laissé de commentaire.Phillip C.
Le client n'a pas laissé de commentaire.Greetheel V.
Great customer service and fast service...I was in and out!SHIRLEY R.
Le client n'a pas laissé de commentaire.Nicholas C.
I received the truck in a state that was not clean. I've used U-Haul many times before, and this was the first time I rented a truck that was left dirty in the front seats. I was then charged a cleaning fee by the drop-off location which I did not appreciate.Carolyn R.
Tires were low WINDSHEILD WIPER BLADES TERRIBLE ! And I had to Fix in pouring rain two times COULD BARELY SEE OUT OF WINDSHIELDcarla S.
Le client n'a pas laissé de commentaire.norma K.
Le client n'a pas laissé de commentaire.Stephen W.
Le client n'a pas laissé de commentaire.Nicholas C.
Le client n'a pas laissé de commentaire.Richard M.
There was endless (almost two hours) confusion and delays in getting my vehicle. Finally, when we DID get it, we realized we had found a better moving solution and returned the van less than three hours later with0ut having used it, yet were charged for the full day. Hard not to feel ripped off.andrew W.
Le client n'a pas laissé de commentaire.RAYMOND K.
Le client n'a pas laissé de commentaire.Rosemary T.
The van smelled like cigarettes, why I don't care about the smell I hope I don't get accused and or charged for it. As for the process on 24/7 rentals, while I understand it, it was a bit of a pain considering the poor weatherGregory B.
Le client n'a pas laissé de commentaire.Kathryn F.
Le client n'a pas laissé de commentaire.steve B.
They handled my issue of not being checked in extremely professionally and with proficiency. I didn't feel like a nuisance at all.Victoria B.
All good Kate was great ??Cynthia B.
Excellent service.Alexander C.
this location was fine, just a little dark, a little more lighting would have been great.Courtney W.
Le client n'a pas laissé de commentaire.Ilia S.
Le client n'a pas laissé de commentaire.Ralph C.
The online dropoff was having errors and didn't work. I sat trying to do I for over 30 minutes without completion due to the website. It needs to be fixed or figure out an alternative method. Also, dropoffs after hours when having uhual rented equipment in the truck can cause issues if there are no locks provided. If the customer uses their own lock like it is currently operated, it's their inconvenience to go back and take it off for the uhual dropoff when it is open. Basically the system is flawed and should be more catering to your customer if you actually care about them. I did not have any issues with any of the pickup or dropoffs spots, just software and procedure.Kegan D.
Had to drive 40 miles to find a trailer! None found locally in Middletown, NJdon C.
Le client n'a pas laissé de commentaire.Eli M.
Le client n'a pas laissé de commentaire.Warren H.
U Haul s computer systems are antiquated and extremely slow. My reservation was relocated to another U Haul site without my knowledge. The original location did have a truck available however. But I would have been forced to another town if this were not the case. I have had this happen in the past as well. I am considering alternatives to U Haul in the futureEDWARD B.
Le client n'a pas laissé de commentaire.George B.
Le client n'a pas laissé de commentaire.JOHN C.
Le client n'a pas laissé de commentaire.Brenda S.
The trucks out front qre the only sign, but the manager was friendly.Martin S.
Le client n'a pas laissé de commentaire.Paige C.
The pickup location and service was excellent. The original order.. a one-way U Haul trailer (two weeks in advance) was not a good experience. The original order.. one way U-Haul to Florida had No Availability locally and the closest was 50 miles away. After a few phone calls to 1-888 U Haul, I was told that the actual pickup location will be within 48 hrs. of pickup and I was lucky to find a trailer locally. An understanding of terms (within 48 hrs. of actual pickup) would have been helpful to understand at the time of the original order, this would have saved me some aggregation, that is the only comment, thanks U Haul.Douglas H.
The person who helped me was incredibly helpful. She really went out of her way to make sure that I had everything I needed and that I was taken care of. She was also friendly, attentive, and just seemed like a nice person. I was very happy with my experience.Elliot R.
I enjoy renting from Uhaul,the site is close to my house,and Uhaul have affable price. Uhaul trucks and vans are all ways clean,so make your way over to Uhaul they have every thing you need to get moving.DAVID T.
Le client n'a pas laissé de commentaire.RAYMOND K.
Easy quick and affordable for a local moveTimothy S.
Customer service was not good. No focus on the customer and clearly was not following posted procedure for order checkout. Location is not in a good area.Zachary Q.
Le client n'a pas laissé de commentaire.Nicholas R.
Le client n'a pas laissé de commentaire.josh H.
Le client n'a pas laissé de commentaire.Claire D.
I returned the van at 4 o'clock in the afternoon and had expected the store to be open. It wasn't. There was no posting of hours. I was able to return the van and keys using the online procedure, but it would have been easier if I had known when the store was going to be open and closed.Susan R.
Le client n'a pas laissé de commentaire.Juan C.
Le client n'a pas laissé de commentaire.joshua K.
The photo-taking part of the return process - the one requiring a photo of the mileage and fuel level - WOULD NOT WORK. That caused some frustration.Christopher G.
Le client n'a pas laissé de commentaire.gigi A.
Le client n'a pas laissé de commentaire.RICH W.
A very well run operation.JIM K.
Le client n'a pas laissé de commentaire.Jeniffer C.
Friendly service, fast, and proficient.Daliana B.
Le client n'a pas laissé de commentaire.KEITH M.
Le client n'a pas laissé de commentaire.Maxine C.
Le client n'a pas laissé de commentaire.Jose M.
All was good. Can't think of any problem. Merci.Phillip F.
Le client n'a pas laissé de commentaire.Leslie S.
Le client n'a pas laissé de commentaire.Laura U.
Le client n'a pas laissé de commentaire.Donna W.
Le client n'a pas laissé de commentaire.alexis A.
Le client n'a pas laissé de commentaire.Judith C.
Le client n'a pas laissé de commentaire.Geroge A.