Customer Reviews for Ocean Grove Mattress And Furniture
(Concessionnaire U-Haul dans le voisinage)

425 évaluations

120 S Main St   Ocean Grove, NJ 07756

(732) 481-1498

Heures d'ouverture de l'établissement

  • Lun - ven : Fermé
  • Sam : 9h am à 12h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/28/2022 - 5/30/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(732) 481-1498

120 S Main St
Ocean Grove, NJ 07756

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : Fermé
  • Sam : 9h am à 12h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/28/2022 - 5/30/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

The 15-foot truck was parked in a very tight spot! Please keep in mind that your renters don't have a lot of experience driving trucks of this size, so please make it easier for them to get in & out of the spaces.

Margaret B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cyndi N. 
Évaluation :
5

The atendent was very helpful in everything!!! Great service

Gil L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
5

Very nice Representative at this location. She was extremely helpful and patient with us, explaining the rental process clearly and precisely. I wish I could recall her name, but if you can, please thank her for us. My wife and I appreciated her help!

James R. 
Évaluation :
3

Everything was fine except the additional fees you will pay once all is said and done $20 turned into $60. I ly uses the van for 2 hours.

Azelia H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Charles S. 
Évaluation :
3

Everything was good. The lady working there was very helpful.

Troy F. 
Évaluation :
2

It was a pretty sketchy lot and we dropped the truck on a Sunday afternoon and there was no one around and no one answered the number we were told to call. I did a self-return on-line but it still felt a little unresolved.

David S. 
Évaluation :
3

Be accurate in your prices. I was charged twice and awaiting for a resolution from the company, no one has contacted me yet.

Deitra W. 
Évaluation :
5

Muy excelente y professional

MIGUEL P. 
Évaluation :
5

Internet connection with the app

umit K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jonathan M. 
Évaluation :
5

MAYBE HAVE A RUNNER SO IT'S A LITTLE EASIER TO GET IN & OUT OF TRUCK. ALSO IMPROVE THE POWER STEERING. KIND OF HARD MAKING TURNS.

ANGELA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joao P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEZHON S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Theresa S. 
Évaluation :
5

Great service & and ease of use.

GEORGE B. 
Évaluation :
4

The UHaul service person was amazing! However, the website said that the rental could get picked up at 8:00 am, but the store doesn't open until 10:00 am. The website should be corrected to match the actual store hours. But again - the woman who took care of me was AMAZING!

AUGUST S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUIS E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
3

Had a one hour delay checking out truck because I was not made aware that if I check out past the reservation time it is assumed I am not going to pick it up. Had to call H-Haul for assistance - wait time was 45 minutes!

STEPHEN A. 
Évaluation :
3

Car was too much noisy condition was't good for long trip , please fix the mat car

Seyed M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kyle C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHERINE C. 
Évaluation :
2

Creepy abandoned mattress store. Glad I didn't have to return at night.

Christopher C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kevin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

limardo R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY A. 
Évaluation :
2

Maintain vehicle. The drivers door kept popping open while driving. No windshield wash in reservoir. Once I got to my location had issues with transmission & reported everything when I returned vehicle. Allow more mileage, got detoured & spent a 1/2 hr on hold to get more mileage.

Robert C. 
Évaluation :
1

The trailer was infested with ants, but since they close at noon I was stuck with what I got. I had to bleach it clean as I was moving furniture, but I didn't get them all. I now have to sanitize everything I moved. Terrible experience.

Alfred B. 
Évaluation :
5

Perfect

anthony A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Henry T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANE B. 
Évaluation :
1

Drop location U Haul gave me was 40 mini minutes form my house to find one on my own close to my house to drop off truck. Website was not working and person on phone was not helpful Bad experience form start to finish

Steven D. 
Évaluation :
3

Better customer service!!!!

TJ D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

meir A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Margaret D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER T. 
Évaluation :
5

Wouldn't answer the door. Went to another Uhaul location, they said just drop off the key. Tried calling Uhaul 3 times for drop off, couldn't get through. But for me the location was great so I didn't care about my other complaints.

Kevin C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Maya T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

luis A. 
Évaluation :
4

Kate is very straight forward. She is professional and gets you in and out quickly.

Kenneth M. 
Évaluation :
5

Nothing. Everything went smoother than expected. I would highly recommend Kate, her wonderful customer service and this location for Uhaul services.

Douglas Z. 
Évaluation :
5

This was my preferred location and Katie was very helpful and kind. It was a pleasure to have met her.

Kenneth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taek C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emmanuel P. 
Évaluation :
3

The place looks condemned - you wouldn't even know the place was in operation.

Caelin M. 
Évaluation :
1

worst customer service ever.. not the "digital location" fault. simply no customer service, 30 minutes on hold with U-Haul... 10 minutes on phone to be told I had to upload again my license to get some "code " even though I did all that 4 hours before on U-Haul. com.. Got disconnect 3 times. took 1 hour at the location ... had to pay movers for the 1 hour lost... horrible

Dean S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

scott W. 
Évaluation :
5

Stuff member was very nice she was very helpful car was clean everything work about perfect

Fernando R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald B. 
Évaluation :
5

My Go-to provider for all my UHaul needs!

Michael F. 
Évaluation :
3

Truck was dirty. I only got 12 of 24 ordered pads but didn't know till I left because they were unfolded and jammed in bags.

Ashley C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL T. 
Évaluation :
2

Offer a discount to the renter if the renter has the be the agent as well (taking pictures, checking in/out).

Sean C. 
Évaluation :
5

Good friendly staff

Edward K. 
Évaluation :
5

Was sent to this location in due to availability of a van. Upon arriving at the new location, we were assisted by a friendly and professional agent. She made the rental process very easy. I would recommend using UHaul to my friends.

Lois P. 
Évaluation :
1

The app sucks!

Seth H. 
Évaluation :
5

Nothing! The uhaul representative was excellent and entire experience was great.

James G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelo V. 
Évaluation :
4

Please please please let renters know IN ADVANCE that you need alternate phone numbers and those people must answer the phone when called --- immediately! That should be listed in the instructions sent to us prior to day-of pickup. Otherwise the mobile phone pickup worked well.

Andrew S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary B. 
Évaluation :
3

Truck was not so clean -- no very comforting especially during the covid period. Steering was off. Experience not the best.

Eli S. 
Évaluation :
2

There were 3 "estimated cost" figures listed on my contract ranging from about $64 to about $84.00, despite the fact that the actual rental of the truck was only $19.95. I was charged $84.71, DESPITE the fact that I returned the truck with more gas than it had when I picked it up AND it was driven fewer miles than I had estimated in the contract!!! Left a very bad taste in my mouth regarding your practices.

William B. 
Évaluation :
3

The lock on the box where we were supposed to pick up the keys was broken (doesn't open). Fortunately, the keys had been left in the back of the truck. Doesn't seem very secure for one of your trucks!

Ken W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashlynn R. 
Évaluation :
5

Quick and easy

Anthony W. 
Évaluation :
1

I UNDERSTAND WE'RE IN A PANDEMIC, BUT THERE SHOULD BE SOMEONE ON SITE, I WAITED 2 1/2 HOURS TO PICK UP A TRUCK AND I GOT BACK A LITTLE LATER, MY WHOLE DAY WAS SHOT TO HELL. I DON'T LIKE THE ONLINE SYSTEM WE NEED PEOPLE TO HELP AND THEN RETURNING TRUCK IT CAME WITH A MESSAGE SAYING CARD DECLINED, THAT WAS THE PROBLEM FIRST THING THIS MORNING & THEN ON A RETURN, RIDICULOUS.

Robert W. 
Évaluation :
1

The procedure to pickup and drop off a truck is ridiculous and time consuming. A much more simpler procedure needs to be thought of.

Stephon L. 
Évaluation :
3

I was in somewhat of a rush and did not pay attention as to that I needed to setup of online profile to get access to the van. Other that it was fine.

James S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph P. 
Évaluation :
5

Reservation was met on time. Very nice counter man. Smooth process.

Michael B. 
Évaluation :
1

Extremely long wait times on the phone to get help. Set to pick up truck at 10 am couldn't get it till 11:20!. I would NOT recommend using website TERRIBLE!!!

enid H. 
Évaluation :
5

We have been renting a truck weekly for about a year. This U-Haul location is convenient, sure, but we come here because the staff is exceptional, always doing whatever they can to make our pickups easy and economical. Couldn't be happier.

Howard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william M. 
Évaluation :
1

this was the absolute worst experience ever! Not only was I moved 3 times after I made my reservation when I showed up to the final location they didn't have a truck for me! I had to go to another location completely out of the way. You people need to get on the same page when it comes to reservations. I had hired help because I was moving and they ended up costing me more money because they sat around waiting for me while I went on a wild goose chase while you tried to find me a truck! I would never recommend you to anyone who needs truck rental.

Sherri A. 
Évaluation :
4

Thanks! The convenient location and service made moving easier

Andrea H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greetheel V. 
Évaluation :
5

Great customer service and fast service...I was in and out!

SHIRLEY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas C. 
Évaluation :
3

I received the truck in a state that was not clean. I've used U-Haul many times before, and this was the first time I rented a truck that was left dirty in the front seats. I was then charged a cleaning fee by the drop-off location which I did not appreciate.

Carolyn R. 
Évaluation :
3

Tires were low WINDSHEILD WIPER BLADES TERRIBLE ! And I had to Fix in pouring rain two times COULD BARELY SEE OUT OF WINDSHIELD

carla S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

norma K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
2

There was endless (almost two hours) confusion and delays in getting my vehicle. Finally, when we DID get it, we realized we had found a better moving solution and returned the van less than three hours later with0ut having used it, yet were charged for the full day. Hard not to feel ripped off.

andrew W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosemary T. 
Évaluation :
4

The van smelled like cigarettes, why I don't care about the smell I hope I don't get accused and or charged for it. As for the process on 24/7 rentals, while I understand it, it was a bit of a pain considering the poor weather

Gregory B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn F. 
Non les évaluations ont été soumises pour cet établissement.

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