Customer Reviews for Ocean Storage
(U-Haul Neighborhood Dealer)

206 évaluations

105 Professional Pkwy   Yorktown, VA 23693

(757) 249-0074

Heures d’ouverture

  • Mon-Fri: 10 am–4 pm
  • Sat-Sun: Closed

Services dans cet établissement :

Pour nous contacter

(757) 249-0074

105 Professional Pkwy
Yorktown, VA 23693

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 10 am–4 pm
  • Sat-Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Better communication between service desk personnel. I dropped the key to the rental truck on the same day that it was rented (Sat, Nov 18) per the instruction of the person at the desk Saturday morning. Then I received a call the following Tuesday from another person stating the truck was two days overdue. When I informed the person that I had returned the truck and dropped off the key on Saturday as instructed, this new person looked at the paperwork and 'discovered' the instructions. It was a minor aggravation.

Danny Crawford 
Évaluation :
5

They are very helpful and go out of their way to make sure all your questions are answered.

Yvonne Blaine 
Évaluation :
1

Unprofessional staff

mashour sidhom 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johny Hallman 
Évaluation :
5

Nothing, everything went fine.

Susan Harrell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Hall 
Évaluation :
5

Great place to rent a uhaul. The staff is extremely friendly. I have rented here several time

jason loud 
Évaluation :
5

I always rent from this location. It's close by is convenient and the people that work there are friendly.

Steve Sachs 
Évaluation :
5

Staff were very helpful, accommodating and familiar with U-Haul. Also using this location for self-storage. Very clean facilities and easy to park.

Karl Zurbrugg 
Évaluation :
3

Let renters know where the container for the key is. All I got from the app was the code but there were no directions for where you enter the code. I spent 30 minutes on hold with two departments before I got an answer about how to access the key.

Karen Mumaw 
Évaluation :
4

Le client n'a pas laissé de commentaire.

phill nickisch 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benie Greene 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon Fox Jr 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis Vaughn 
Évaluation :
5

Ashley the Manager was very helpful, professional, and attentive.

Everett Harrus 
Évaluation :
5

Easy drop off after hours.

David Vourakis 
Évaluation :
2

Service reps were great. Vehicle was very good. I made the mistake of not verifying the pickup/dropoff mileage. I have been charged for 50 local miles when all of my google maps calculations of my trips total no more than 40 miles. The issue has been referred to the Regional Area Rep.

MICHAELPATRICK MARSHALL 
Évaluation :
1

In regards to 26916274, I was heavily dissatisfied with uhaul's service and equipment. Upon picking up the vehicle, I took photos of how dirty the interior was, with sticky residue all over it. I had asked about making it a one way, but the clerk seemed too overwhelmed to answer my question, at which point, I called customer service, who told me that I could switch from round trip to one way at any time, and that it would reflect in the balance. I didn't have time to ask for more information, as I needed to get back on the road, but something felt off in the vehicle, and I drove cautiously despite trying to reassure myself of the standards the vehicles have to be maintained at. It wasn't until I arrived at the location and unloaded the equipment that I was able to call and attempt to switch to one way. The kind customer service operator then informed me of the actual policy, that once something is dispatched, the trip cannot be changed. Although, that was a costly misunderstanding, especially since I would then need to drive back to Yorktown, I didn't want to make a huge deal out it. It was then that I was asked if I still needed the vehicle, and was confused. Apparently, this location had never dispatched me officially, which means that for half of the trip, I was completely uninsured, putting me and everyone on the road at risk should I have gotten into an accident. It only got worse from here, as when I told the customer service operative which piece of equipment I was in, I was then informed that it was down for service, and not cleared for use. The customer service operator was not responsible for this, obviously, so I did not express it at the time, but I was livid. Not only was I uninsured, and being prompted to continue driving an uninsured vehicle, and "just be very careful", but I was in a vehicle that was potentially dangerous in high traffic over a long distance that I would have to repeat. I feel that I, through the negligence of Uhaul's staff was put in danger. On the way home, the check engine light came on, (I took a picture of it at the next gas station and a video of which vehicle it was, TM 1998 E) which led me believe that their claims that it had already been repaired were misinformed, and that although I had allowed myself some reassurance when they said this, I was wrong to trust their reassurances when it came to this location. No attempts were made to correct this error outside of telling me that they had, after I brought this situation to their attention, contacted their superiors, cleared the vehicle remotely, while it was still in my possession and without the ability to be inspected by a professional, and then sent a new contract that was still a round trip. In the end, the card was still charged as though they met the standards of service and equipment that they guarantee. I do not believe that an organization has ever exposed me to this much risk before through its negligence and miscommunication, and I feel as though the situation is something that is being brushed under the rug while they are making a profit off of me.

Michael Moore 
Évaluation :
5

I did not know I would need to send a picture of my military LES, so I had to drive back home to get it. I wish this requirement was communicated before I went to get the truck.

Jason Wyatt 
Évaluation :
5

Nothing awesome experience

Helen Falcone 
Évaluation :
5

Le client n'a pas laissé de commentaire.

seth dowling 
Évaluation :
5

The associate who assisted me at Ocean Storage was very professional and helpful.

Mason Ralph 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neal LineberryJr 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hydee Novela 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Hollowell 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Ruhf 
Évaluation :
2

Reserved a utility dolly. They didn't have one but was told I had to purchase one for 49.00. The dolly was scuffed and scratched and looked like it had been used but I was desperate. When I noticed that the truck I reserved did not have a ramp I told them I could not use the dolly and wanted a refund. He said he would give me a truck that did have a ramp. It was not until after I left the lot and got to my location that I noticed that I was charged 10 dollars more without them telling me. I feel like I was ripped off. The mileage was not correct. The gas marked was not correct. I will not use this location again.

Jacqueline Taylor 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carroll Slade 
Évaluation :
5

Please make sure the hood of the vehicle is closed all the way before renting to a customer. The hood popped open while I was driving.

MARK KEPLEY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca Richard 
Évaluation :
5

This truck had a lot miles and ran very rough and was difficult to start. Foretunately I only drove 15 miles. Otherwise my experience with U-Haul and Ocean Storage was excellent..

frank rezek 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jordan Gilbertson 
Évaluation :
3

Nothing things were good

LLOYDRODERICK TAYLOR 
Évaluation :
5

attention to detail with the order. ordered blankets,,,,where not in the truck

JEFFREYWILLIAM DOBSON 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPHCHRISTOPHE FRANCESE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Destiny Coleman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DYLAN GAMBREL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Yoder 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Angwin 
Évaluation :
5

Keep providing excellent customer service like the company is doing.

Sherita Jenkins 
Évaluation :
5

The representative, Ashley, was excellent and quick!

Jil Wilson 
Évaluation :
2

We reserved a hand truck and furniture pads a month in advance and were told at pick up they didn't have any available. This was day of the move. She acted like she was doing us a favor by noy charging for it. This impacted entire move and nothing further was offered. Very disappointed.

Patrick Huffman 
Évaluation :
5

Extremely professional customer service!!

CHRISTOPHERJOSEP ADAMS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMASPRINTON DOTY 
Évaluation :
1

I rented an appliance dolly because the reason I needed this vehicle was to move some appliances. The location did not have the appliance dolly and so this made the job of moving the appliances extremely difficult. This is the second we rented from U-Haul and they did not have what I rented. The first time I had to drive an hour away to get the trailer I rented.

Roquemore Stacy 
Évaluation :
3

Equipment desired not available. Reserved additional equipment in the form of dollies and they were not available. Truck ran poorly customer service was excellent at the location however.

Robert Mitchem 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLASCARL SIMPSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELBLANE WRIGHT 
Évaluation :
3

Inform customers what the rules are for weight stations. When we were traveling, we were unaware if we needed to stop at any of the stations.

RONALDS KLEIN JR 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Reese 
Évaluation :
2

Equipment did have trash behind the seats but wasn't too bad. One of the staff members was really rude and a few of us were waiting outside before they came to unlock the doors.

KATHERINE WILLIAMS 
Évaluation :
4

Be open on weekends - not just Saturday.

MYRA ELMORE 
Évaluation :
5

Great Experience! Front desk clerk was excellent! She was so friendly and made sure we understood everything concerning our rental.

Linda Voncannon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAOLA BARRIONUEVO ORTIZ 
Évaluation :
5

NOTHING THAT I CAN THINK OF AT THIS TIME. THANK YOU.

VINEONIE PICKETT 
Évaluation :
5

By far, one of my best no-contact experiences since the pandemic began. The process was spot on and the instructions were easy to manage. Will definitely use this location again for future needs and referrals.

LaTessa Davis 
Évaluation :
5

S.O.

JESSICAL BROWN 
Évaluation :
5

Very Friendly, easy out and in service.

chris gaines 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLASMICHAEL FASSEEL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward McCulloch 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine Bauer 
Évaluation :
2

Rental truck wasn't cleaned from the last rental, and there was undocumented damages. U-Haul representative was very polite and apologetic of the inconvenience.

David Stelter 
Évaluation :
5

Very easy drop off, open parking lot for after hours return. Staff was very helpful when we called about our return.

ERIK GILBERT 
Évaluation :
5

The young lady who helped me was very nice and helpful tearing our multiple interactions.

RAYMONDJAMES PAYNE 
Évaluation :
5

This was by far the cleanest, most organized, customer-focused location I've ever rented from. I won't go anywhere else from now on.

ANGELAJEANNE DEHART 
Évaluation :
5

The representative was VERY helpful and understanding!

BRIAN IHUNWO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mayra Lopez 
Évaluation :
2

Le client n'a pas laissé de commentaire.

KATRINAYVONNE WASHINGTON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luv Bikker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

khalil ahmad 
Évaluation :
4

Ocean Storage location was a clean, professionally staffed location. Very helpful and cognizant of COVID 19 restrictions. Will use again.

Carlos Camarillo 
Évaluation :
3

Explain the self serve process clearly that wasn’t told clear to me so my moving process was a extra 45 minutes

Priscilla adkinson 
Évaluation :
5

Great experience. Reserved trailer and checked in online before arrival. I arrived earlier than expected but the trailer was there, it took only 3-4 minutes to check in, the staff hooked up my trailer in the pouring rain and I was on my way in less than 15 minutes. The nice lady at the desk was friendly and interactive. Masks were required as well as distancing. Hand wash/spray materials available. Definitely a great place to rent a U-Haul. I even completed the project and returned the trailer a day early and they issued me a partial refund!!! Great experience overall!!!

Ollie Adcock Jr 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Taylor Riley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Dysert 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maureen Malkoch 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Debra Wenzel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clifton Douglas 
Évaluation :
5

I still had to go inside to get key to the van. I would have skipped all extra steps and just gone inside had I known

Steven Sachs 
Évaluation :
2

I had to go to 4 different locations before I got what I needed after being told the night before that all would be fine in the morning for pick up.

Melvin Phillips 
Évaluation :
4

5 X 8 trailer had broken glass all over floor when I opened it up at home. Thought these were to be delivered clean? Perhaps I should charge U-HAUL a cleaning fee.

Michael Moniuszko 
Évaluation :
5

Just keep doing what you are doing fine

C ANTHONY MABRY 
Évaluation :
3

Why should a customer do all the reservation paperwork online to only have to redo iot all in the office when picking up? This weather close to ask hour of my very preasuios drive time.

David Dalton 
Évaluation :
3

I used a van to move a tv. Had the van hours. I was charged 25 dollars for cleaning. How unclean can a tv in a box make a van driven with no passenger. I dont recommend this location. The van was returned as checked out. They are waiting for the next guy to charge extra for renting out a van

KENNEDYOKINDA OGONDA 
Évaluation :
5

The lady was very pleasant and patient to deal with. Great experience.

JOHNEUGENE GATHERS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivy Hernandez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy Solomon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis Martinez 
Évaluation :
4

My original order included a dolly and there was no dolly on the vehicle.

Andrew Scott 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kirby Reynolds 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Sorenson 2ND 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Keen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Morello 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharra Odom 
Évaluation :
4

When office personnel leave to go out on the lot a phone number should be post at the door and that employee should have the phone with them and answer it. I had a 3 pm pick schedule, arrived 10 minutes early and found door locked. The phone number posted on the door, when I called multiple times no one answer. The employee finally came back to the office at 3:10 pm. So I waited outside for about 20 minutes.

Christopher Banton 
Évaluation :
1

After hours process need improvement

Amber Richardson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gabriel Rosario 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Macol Hash 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Georgia Bozarth 
Évaluation :
5

Le client n'a pas laissé de commentaire.

doris mitchell 
Non les évaluations ont été soumises pour cet établissement.

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