The worst customer service ever! Truck was not cleaned. No appliances dolly on site and no blankets as I paused for. Lock box did not work, after an hour they figured out the code, there key would not open the box. The app would not let me take before pictures, back of truck probably had 1/2 bag of leaves. I was told I would not get my money back for the dolly and blankets…Really! No option. I asked the the facility checked the outbound order and asked if anyone verified that my order was ready…like a clean truck and all supplies were there that I paired for…apparently NOT! I will be using someone else in the future. And I honestly don't expect a satisfactory response from this.
JOHNNY V
Ocean Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Yorktown, VA 23693
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Nothing. The lady that helped me was fantastic. Give her a raise and a promotion.
JAMES MEquipment was not maintained needed to be serviced
Rob MBetter communication between service desk personnel. I dropped the key to the rental truck on the same day that it was rented (Sat, Nov 18) per the instruction of the person at the desk Saturday morning. Then I received a call the following Tuesday from another person stating the truck was two days overdue. When I informed the person that I had returned the truck and dropped off the key on Saturday as instructed, this new person looked at the paperwork and 'discovered' the instructions. It was a minor aggravation.
Danny CThey are very helpful and go out of their way to make sure all your questions are answered.
Yvonne B