Customer Reviews for Ocean Storage
(Concessionnaire U-Haul dans le voisinage)

183 évaluations

105 Professional Pkwy   Yorktown, VA 23693

(757) 249-0074

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 4h pm
  • Sam - dim : fermé

Services dans cet établissement :

Pour nous contacter

(757) 249-0074

105 Professional Pkwy
Yorktown, VA 23693

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 4h pm
  • Sam - dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Hydee N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
2

Reserved a utility dolly. They didn't have one but was told I had to purchase one for 49.00. The dolly was scuffed and scratched and looked like it had been used but I was desperate. When I noticed that the truck I reserved did not have a ramp I told them I could not use the dolly and wanted a refund. He said he would give me a truck that did have a ramp. It was not until after I left the lot and got to my location that I noticed that I was charged 10 dollars more without them telling me. I feel like I was ripped off. The mileage was not correct. The gas marked was not correct. I will not use this location again.

Jacqueline T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carroll S. 
Évaluation :
5

Please make sure the hood of the vehicle is closed all the way before renting to a customer. The hood popped open while I was driving.

MARK K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca R. 
Évaluation :
5

This truck had a lot miles and ran very rough and was difficult to start. Foretunately I only drove 15 miles. Otherwise my experience with U-Haul and Ocean Storage was excellent..

frank R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jordan G. 
Évaluation :
3

Nothing things were good

LLOYDRODERICK T. 
Évaluation :
5

attention to detail with the order. ordered blankets,,,,where not in the truck

JEFFREYWILLIAM D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPHCHRISTOPHE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Destiny C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DYLAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
5

Keep providing excellent customer service like the company is doing.

Sherita J. 
Évaluation :
5

The representative, Ashley, was excellent and quick!

Jil W. 
Évaluation :
2

We reserved a hand truck and furniture pads a month in advance and were told at pick up they didn't have any available. This was day of the move. She acted like she was doing us a favor by noy charging for it. This impacted entire move and nothing further was offered. Very disappointed.

Patrick H. 
Évaluation :
5

Extremely professional customer service!!

CHRISTOPHERJOSEP A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMASPRINTON D. 
Évaluation :
1

I rented an appliance dolly because the reason I needed this vehicle was to move some appliances. The location did not have the appliance dolly and so this made the job of moving the appliances extremely difficult. This is the second we rented from U-Haul and they did not have what I rented. The first time I had to drive an hour away to get the trailer I rented.

Roquemore S. 
Évaluation :
3

Equipment desired not available. Reserved additional equipment in the form of dollies and they were not available. Truck ran poorly customer service was excellent at the location however.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLASCARL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELBLANE W. 
Évaluation :
3

Inform customers what the rules are for weight stations. When we were traveling, we were unaware if we needed to stop at any of the stations.

RONALDS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel R. 
Évaluation :
2

Equipment did have trash behind the seats but wasn't too bad. One of the staff members was really rude and a few of us were waiting outside before they came to unlock the doors.

KATHERINE W. 
Évaluation :
4

Be open on weekends - not just Saturday.

MYRA E. 
Évaluation :
5

Great Experience! Front desk clerk was excellent! She was so friendly and made sure we understood everything concerning our rental.

Linda V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAOLA B. 
Évaluation :
5

NOTHING THAT I CAN THINK OF AT THIS TIME. THANK YOU.

VINEONIE P. 
Évaluation :
5

By far, one of my best no-contact experiences since the pandemic began. The process was spot on and the instructions were easy to manage. Will definitely use this location again for future needs and referrals.

LaTessa D. 
Évaluation :
5

S.O.

JESSICAL B. 
Évaluation :
5

Very Friendly, easy out and in service.

chris G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLASMICHAEL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine B. 
Évaluation :
2

Rental truck wasn't cleaned from the last rental, and there was undocumented damages. U-Haul representative was very polite and apologetic of the inconvenience.

David S. 
Évaluation :
5

Very easy drop off, open parking lot for after hours return. Staff was very helpful when we called about our return.

ERIK G. 
Évaluation :
5

The young lady who helped me was very nice and helpful tearing our multiple interactions.

RAYMONDJAMES P. 
Évaluation :
5

This was by far the cleanest, most organized, customer-focused location I've ever rented from. I won't go anywhere else from now on.

ANGELAJEANNE D. 
Évaluation :
5

The representative was VERY helpful and understanding!

BRIAN I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mayra L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

KATRINAYVONNE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luv B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

khalil A. 
Évaluation :
4

Ocean Storage location was a clean, professionally staffed location. Very helpful and cognizant of COVID 19 restrictions. Will use again.

Carlos C. 
Évaluation :
3

Explain the self serve process clearly that wasn't told clear to me so my moving process was a extra 45 minutes

Priscilla A. 
Évaluation :
5

Great experience. Reserved trailer and checked in online before arrival. I arrived earlier than expected but the trailer was there, it took only 3-4 minutes to check in, the staff hooked up my trailer in the pouring rain and I was on my way in less than 15 minutes. The nice lady at the desk was friendly and interactive. Masks were required as well as distancing. Hand wash/spray materials available. Definitely a great place to rent a U-Haul. I even completed the project and returned the trailer a day early and they issued me a partial refund!!! Great experience overall!!!

Ollie A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Taylor R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maureen M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Debra W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clifton D. 
Évaluation :
5

I still had to go inside to get key to the van. I would have skipped all extra steps and just gone inside had I known

Steven S. 
Évaluation :
2

I had to go to 4 different locations before I got what I needed after being told the night before that all would be fine in the morning for pick up.

Melvin P. 
Évaluation :
4

5 X 8 trailer had broken glass all over floor when I opened it up at home. Thought these were to be delivered clean? Perhaps I should charge U-HAUL a cleaning fee.

Michael M. 
Évaluation :
5

Just keep doing what you are doing fine

C ANTHONY M. 
Évaluation :
3

Why should a customer do all the reservation paperwork online to only have to redo iot all in the office when picking up? This weather close to ask hour of my very preasuios drive time.

David D. 
Évaluation :
3

I used a van to move a tv. Had the van hours. I was charged 25 dollars for cleaning. How unclean can a tv in a box make a van driven with no passenger. I dont recommend this location. The van was returned as checked out. They are waiting for the next guy to charge extra for renting out a van

KENNEDYOKINDA O. 
Évaluation :
5

The lady was very pleasant and patient to deal with. Great experience.

JOHNEUGENE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis M. 
Évaluation :
4

My original order included a dolly and there was no dolly on the vehicle.

Andrew S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kirby R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharra O. 
Évaluation :
4

When office personnel leave to go out on the lot a phone number should be post at the door and that employee should have the phone with them and answer it. I had a 3 pm pick schedule, arrived 10 minutes early and found door locked. The phone number posted on the door, when I called multiple times no one answer. The employee finally came back to the office at 3:10 pm. So I waited outside for about 20 minutes.

Christopher B. 
Évaluation :
1

After hours process need improvement

Amber R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gabriel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Macol H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Georgia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

doris M. 
Évaluation :
5

Everything was great

alfred W. 
Évaluation :
3

Have a more knowledgeable staff.

Brian D. 
Évaluation :
4

Had to unhook and move trailer into space myself. This service should be provided at drop off.

Michael L. 
Évaluation :
5

Customer service was outstanding. Prompt and friendly. Everything was on point. Great job!

Laura V. 
Évaluation :
5

Ustomer service is what this location has above the rest. You can rent anywhere, these folks treat you right

John P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Omar B. 
Évaluation :
2

More than half of the lights on the trailer were not working. When I called this location to report it and try to get it resolved I was told that I had to get the 1800 number from the email they did not have it on hand to give to me. They seem to not care for my safety towing their trailer. When I returned it to this site they wanted to know all about the lights and then resolve it. Is safety a concern to uhaul?

chris B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Logan Y. 
Évaluation :
5

Ashley, the on-site rental storage technician, very helpful. She made it very easy for me to secure my rental vehicle and take care of all the details. Super job, Ashley!

roger G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vickie B. 
Évaluation :
3

Signs weren't visible. I thought I was in the wrong place. I asked was this uhaul when I walked in and she rudely pointed to a small uhaul sign near the bottom of the door amidst many larger signs on the door. And rudely said there's a sign there and one there! I continued to get a rude attitude throughout the whole ordeal

Byron B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

christopher T. 
Évaluation :
1

The person who was issuing the trailer did not know what she was doing. She kept losing the information in the computer, and even though I did an per-registration on line, she kept asking for the information which was in the computer. It took over an hour to get the trailer, and meanwhile, the line was backing up behind me. Maybe it is not the attendants fault. Maybe she wasn't trained properly.

Monroe C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephen J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
2

I was called 1 hour prior to my pickup time and told that my reservation was overbooked!!

Glenn K. 
Évaluation :
1

The location itself was fine and the staff was as helpful as they could be; however, I had a horrendous experience with UHaul directly, which destroyed any good will towards UHaul. I'm currently trying to start a customer action file.

Stephen K. 
Non les évaluations ont été soumises pour cet établissement.

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