Customer Reviews for Oconomowoc Auto Sales
(Concessionnaire U-Haul dans le voisinage)

3292 évaluations

1381 W Wisconsin Ave   Oconomowoc, WI 53066
(Just east of Marks Rd)

(262) 567-3184

Heures

  • Lun - ven : 8h am à 5h pm
  • Sam : 7h am à 4h pm
  • Dim : 7h am à 12h pm

Services dans cet établissement :

Pour nous contacter

(262) 567-3184

1381 W Wisconsin Ave
Oconomowoc, WI 53066
(Just east of Marks Rd)

Services dans cet établissement :

Heures

  • Lun - ven : 8h am à 5h pm
  • Sam : 7h am à 4h pm
  • Dim : 7h am à 12h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Dean took good care of me.

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOBBY B. 
Évaluation :
5

Easy and quick

THOMAS F. 
Évaluation :
5

Suggest give customer the choice if they would like assistance hitching trailer to tow vehicle or if they prefer to hitch on their own.

Richard S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANINE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith J. 
Évaluation :
5

Very smooth and easy process!

Todd M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CURTIS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad R. 
Évaluation :
5

This is the best location to rent from

Tyler T. 
Évaluation :
1

I would tell people to avoid this place, use Penske or Ryder. I struggled to check in due to phone losing service in and out. The man checking me in refused to help even though he could see my visible frustration and hear it in my voice. The truck smelled of smoke and the the over usage of cleaning materials did not compensate for it. This was single handily the worst customer experience.

Rebekah H. 
Évaluation :
5

Dean runs a fantastic business!

Brad S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL H. 
Évaluation :
5

Deano is a blessing to this industry. Great customer service with a smile every time. We use Uhaul a lot, and THIS is always our go-to location because Deano gets us in and out without any hassles.

Troy N. 
Évaluation :
5

I previously rented a trailer from Watertown Uhaul and it was terrible. Oconomowoc was excellant! It helps when when someone is actually there and multiple phone calls aren't needed. Oconomowoc was the best ever, very knowledgeable and helpful. I will definitely go there again.

MARK M. 
Évaluation :
5

The service was great, and I was completely satisfied with the entire experience.

Curtis D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tricia G. 
Évaluation :
5

Pick up and drop off were quick and easy.

LISA I. 
Évaluation :
5

Great Fast, friendly, and efficient personal service. Reserve your equipment directly with Deano to avoid the multiple emails and texts from 'the system'. Call to make your reservation and get immediate confirmation instead of getting rerouted to another location last minute.

Troy N. 
Évaluation :
5

No on e present when I dropped of the trailer just before 5PM

Vincent P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN P. 
Évaluation :
5

I go out of my way to rent from this dealer. Always ready and equipment in great shape

Johann P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
5

Nothing. The process went smooth and quick and we were very satisfied with the customer service and quality of equipment that we rented.

Daniel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy P. 
Évaluation :
5

Another pleasurable experience with Deano. We simply call him and reserve our equipment, then pick it up. Then, we drop it off when finished. Easy Peasy.

Troy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
5

The only place I will rent a uhaul from.

Jessica H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chad A. 
Évaluation :
3

Call Deano directly, It's faster and easier and you won't get 13 gazillion texts and emails from 'the system' like when you reserve online.

Troy N. 
Évaluation :
5

Will use again. Owner was very nice.

JOHN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah R. 
Évaluation :
1

I was charged for 3 gallons of fuel for 16 miles, really 5 miles to the gallon? I was charged 20 $for 'after hours fee', unexpected especially for a business that is closed for renovations till Feb 22nd, so it did not matter what time I dropped the vehicle off. It also provided UHaul with access to this vehicle after 3hrs Vs 24hrs, makes no sense. The yard or drive had not been plowed so I was walking through 8" of slush! The truck was parked in, it I did not have someone with me I would not of been able to get out. Nobody responded to either of my vmails!

Nigel J. 
Évaluation :
5

It was wonderful to work with Dino at this location. He is so qualified and pleasant to deal with. Everything went smoothly.

ROBERT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSE W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kyle R. 
Évaluation :
5

Everything was just great.

Richard C. 
Évaluation :
1

When I rented the van I paid in cash. I was told by Dean ( the attendant ) that U-Hal only needed my bank card on file but there wouldn't be an authorization charge on my bank account. There was. Thirty minutes after having rented the van, I returned and asked if Dean could refund my 100 $in cash since I wouldn't have access to the money now on authorization hold in my bank account. I figured that since U Hal had put aside the money in my banking account getting the 100 $in cash back from Dean wouldn't be a problem. Dean was rude in response and refused to redo any paper work. All the while I was out of money that I needed. It felt like I was charged twice. To U Hal's credit, the authorization hold was released promptly after the van had been returned. I have no issues with U Hal as a company. My complaint is with Dean. He was dishonest when claiming there would be no authorization charge and his stubbornness at considering why he should have redone the paper work and return the 100 $in cash ( as the authorization hold on my account placed me in a bad position; allowing the method of payment to be changed ) his refusal to go the extra mile is something U Haul should take into consideration.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David O. 
Évaluation :
1

We did self drop off the evening BEFORE our uhaul was due to be dropped because there was big snowstorm coming and we wanted to make sure it got there on time. (This was Saturday evening and we got a receipt for self drop off.) Monday morning at 8am i recieve an email receipt from this location saying I was being charged an additional 46 $and change for an extra day with the drop off time stated at 6:53PM Monday... 11 hours into the future, apparently. Ridiculous!

TRAVIS M. 
Évaluation :
5

Dean was very friendly, helpful and knowledgeable . He provided the right size of equipment I needed. The truck was clean and ran good. I could not have been more happy with the service. Thank you Dean!

Dale M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROY S. 
Évaluation :
5

No comments

MARK J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald W. 
Évaluation :
5

had no issues with drop off. friendly staff. i would use this company again for either drop off or pick up.

aaron L. 
Évaluation :
5

I called to let the guy (Deano) know we were going to be arriving earlier than planed, He said it was no problem. When we got there the truck was loaded with our equipment and was warmed up fpr us (it was like -20º , so this was especially nice!).

Troy N. 
Évaluation :
5

Great experience all around! Moving my son - quick and easy!

Kim L. 
Évaluation :
5

Great customer service and helped me hook up the trailer

JENNIFER S. 
Évaluation :
5

Everything was ready and went perfect

GREGORY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
5

We always choose this location because he is courteous and professional

Elizabeth H. 
Évaluation :
3

When calling the number on the door because business was closed, got to talk to a owner that was pretty rude. Not all of us have used the 24/7 feature U-Haul has. The only saving grace is that U-Haul has exceptional customer support.

Sabrina S. 
Évaluation :
5

Everything was quick and ready to go. Even averaged 7,2mpg with a 26ft truck with a V10 going 277 miles.

DALE L. 
Évaluation :
5

Dean really helped out. Great location

Luke R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER M. 
Évaluation :
5

Have rented here also. Great service and very helpful. Would use them also.Very nice man Dino.Thank you..

LINDA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel N. 
Évaluation :
5

Super helpful and flexible. Thank you!

Jeffrey R. 
Évaluation :
4

i have used this location multiple times Service has always been great, friendly and efficient.

Michele D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel G. 
Évaluation :
5

This guy does a great job. Been renting from here for over 20 years. sharp, fast and equipment is well maintained

Johann P. 
Évaluation :
5

It's always a pleasure doing business with this specific location. Friendly staff. Always helpful. Fast service as well.

Paul B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carljon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grace A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

Great service and very friendly!

Alicia D. 
Évaluation :
5

Dean from this location was extremely Helpful. I called him several times in one day and every time he was coming up with new ideas to help us out with our unusual situation. thing went extremely smooth thanks to him. Thank you Dean

CHERYL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
2

Not masked during the pandemic. Very poor customer service.

Daniellee K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRADLEY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
1

Don't be a prick and unwilling to do your job

Brandon S. 
Évaluation :
5

The location and people working there were great. However, we had a terrible experience with the U-haul Mobile pick up and return. It took 30 minutes to get approved to get our truck, while others who did in-person pick up were in and out in minutes.

Paul Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUG H. 
Évaluation :
5

Dean was excellent to work with helpful and friendly

Brian H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIM G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT F. 
Évaluation :
5

Checking online doesn't seem to work properly. When They asked for a picture of your drivers license and I hit choose file it goes to a black screen does not work. It was much easier before when I went to rent a truck for a day, the representative will just take her drivers license and plug it in to the reservation. Now it's on the customer.What a pain in the ass. On the other hand this location it's conveniently located in the city of Oconomowoc. Owner is very nice And is very accommodating.

Frank S. 
Évaluation :
4

If you truly want us to help save trees by giving a donation, fix the glitch in your program that makes it so difficult for the salesperson to process causing a delay in renting the vehicle. The salesperson was great and very helpful but I could tell that he was getting frustrated with it also. My friend and I rented a van the previous week and luckily got it the day before. The APP took him nearly 1,5 hours on-site to get to work so we could simply rent the vehicle. This is why I chose not to try to use the APP for my rental. I cannot be the first person pointing this out to your company. Your organization is too big and well-known to allow average programming to negatively impact your brand. My friend is a computer programmer and the APP gave him this much trouble. Think what that says for us less computer and APP savvy Customers.

MIKE M. 
Évaluation :
5

Oconomowoc Auto Sales was great to work with, Answered all my questions on the front side and was extremely helpful when we picked up the truck A++++

Alan R. 
Évaluation :
5

Very professional and easy to work with I would highly recommend working with Oconomowoc Auto Sales for your moving needs thanks

DONALD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY E. 
Évaluation :
5

Deano was super helpful. Great location.

JOEL N. 
Évaluation :
5

Absolutely incredible experience renting from this location!!!!! The owner of this location (Dean) was so great to work with us and helped us get through a VERY stressful move in rapid time. If we ever need to rent a truck again, there is NO question that we would return.

KARIN K. 
Évaluation :
3

No problems rented directly from location did not have to deal with UHaul directly

Aaron S. 
Évaluation :
5

Great service, equipment always in good condition. Owner very helpful.

Dina J. 
Évaluation :
5

Prompt service and easy to use location!

Terrance B. 
Non reviews have been submitted for this location.

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