Customer Reviews for Ohana ProServ
(U-Haul Neighborhood Dealer)

1 054 évaluations

2682 Concession Rd 6   Collingwood, ON L9Y3Z1

(705) 416-1350

Heures d’ouverture

  • Lundi au mercredi :
    9h am à 1h pm / 2h pm à 5h pm
  • Jeudi :
    9h am à 12h30 pm / 2h pm à 5h pm
  • Vendredi :
    9h am à 1h pm / 2h pm à 5h pm
  • Samedi :
    De 9 h am à 2 h pm
  • Dimanche :
    De 10 h am à 1 h pm
Heures d'ouverture spéciales
  • 3/6/2024: Fermé
  • 3/9/2024: 9h00 am à 12h00 pm

Services dans cet établissement :

Pour nous contacter

(705) 416-1350

2682 Concession Rd 6
Collingwood, ON L9Y3Z1

Services dans cet établissement :

Heures d’ouverture

  • Lundi au mercredi :
    9h am à 1h pm / 2h pm à 5h pm
  • Jeudi :
    9h am à 12h30 pm / 2h pm à 5h pm
  • Vendredi :
    9h am à 1h pm / 2h pm à 5h pm
  • Samedi :
    De 9 h am à 2 h pm
  • Dimanche :
    De 10 h am à 1 h pm
Heures d'ouverture spéciales
  • 3/6/2024: Fermé
  • 3/9/2024: 9h00 am à 12h00 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The staff that assisted was super efficient and kind! I will be back for any moves in the future as this location! FACTS

shannon N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall R. 
Évaluation :
5

Highly recommend this company. They were a pleasure to do business with, everything was ready and easy to set up for one of my staff members to get the truck, drop it off and I received the invoice receipt immediately by email. Very friendly and helpful staff.

jay L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Serge L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald M. 
Évaluation :
5

Super chill uhaul team in Collingwood - pleasure to deal with. Flexible to make the rental work for our situation. Worked like a charm. 10/10.

neil M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wojciech W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Howard M. 
Évaluation :
5

Highly recommend. Fabulous service and people.

jennifer S. 
Évaluation :
5

Owners were so friendly, super helpful and very understanding of our situation. I needed this kindness during this stressful time.

Erica D. 
Évaluation :
4

Pickup was quick, easy, and efficient.

Mike R. 
Évaluation :
1

Floor of the truck was muddy when I got it. The woman at the desk had a snotty, careless attitude and zero customer service skills. Used a threatening tone and language that I did not appreciate. I will not be using this location again.

Tylor M. 
Évaluation :
5

Windows needed cleaning inside. Left 1/8 extra gas in unit. It would have been nice to get a credit on klms for it.

Brian C. 
Évaluation :
5

Give that girl a raise. She is great.

Mark P. 
Évaluation :
5

Great service, people and equipment

Kevin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLINT J P T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna B. 
Évaluation :
5

Provide Snow tires ! Driving in winter without snow tires here is dangerous !

Brian W. 
Évaluation :
5

The staff were EXCELLENT, kind compassionate and helpful . HOWEVER it is a huge risk to U-HAUL to neither inform customers that you do not put winter tires on your vehicles, and to expect them to be able to drive the vehicle safely in winter. This is an organizational risk, as well as a customer risk. I got stuck several times, and was lucky for the kindness of strangers who helped pull me out of these situations. I can only imagine the potential damage to vehicles and to individuals and potential lives by not making a corporate decision to put winter tires on your vehicles, and ensure the safety of your customers and the public.

sarah S. 
Évaluation :
3

The front desk lady was not that friendly and helpful. Kinda rude even I told her that this is my first time even she didn't help me that much.

Nayab S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
4

There were technical issues while trying to pick up the truck using the app. Otherwise, a good experience overall.

Danika A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria D. 
Évaluation :
5

Nothing to improve . The young lady working was super friendly and efficient and a pleasure to deal with. Would recommend this location to anyone looking to rent a vehicle .

JOSEPH O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Viraj S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matt P. 
Évaluation :
3

The truck we had was not running properly. It was loud and chugged along. The engine was really rough. A wrench light came on constantly on the dash and at one time it kept shuddering.

Roxann C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAY D. 
Évaluation :
1

So I have booked with Uhaul multiple times and with great disappointment I have to call the company out for their disappointing service. What's funny is everytime I have booked the equipments never have they been able to fulfill my request I have to waste my time to reach out to customer execs to get a refund. Imagine doing it 4 times over after your hectic move in process which was made hectic due to the company's inexcusable poor service. Do you guys any idea how not being able to have the tools required to do a move in feels like. Just imagine picking up the truck in the middle of the night and then having to wander hopelessly for a dolly in the middle of the night with all the other alternative sources of obtaining dollies are non existent. Further you potentially risk your health and running late on the schedule for the move in. Despite wanting g to pay a million bucks for a dolly at that point in time you still can't get it because of a company's poor work ethics and oversights. I believe in karma and reallly do hope for one of the companys employees to go through my pain and frustration while choosing to do book their rental truck using the most 'reliable' rental trucks company. And then finally the audacity the company has to ask for feedback as if they have done their due diligence. I can go on about everything that went wrong after trusting your company but not anymore. This was the last straw and I am putting my foot down to never do business with this company. Let this be the cheapest option in the market but I promise to never ever fall trap to the empty promises this company makes.

Sharath S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kim H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
3

Spent 30 minutes trying to get the app to find my location. Finally gave up and text the number on the door.

BEV F. 
Évaluation :
5

Friendly and professional staff!

Justin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tamara S. 
Évaluation :
1

Twice I've rented from here, both times no lights on trailers. Horrible customer service.i would not recommend this location to anyone.

rick C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irek S. 
Évaluation :
5

Top shelf experience with tammy. highly recommend.

GENE K. 
Évaluation :
4

Friendly customer service and clean, well maintained vehicles.

Julio P B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAY D. 
Évaluation :
5

Trucks should start with a full tank of gas

Jeff B. 
Évaluation :
5

Not happy with U-Haul overall

Edwin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob S. 
Évaluation :
5

Nothing! MacKenzie was so awesome, friendly, and thoroughly explained everything to me! Merci.

Lynne D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
3

Customer service rep was fantastic. Thank you!

sandy C. 
Évaluation :
4

Can't think of an improvement but do want to call out to Tammy in Collingwood who is professional, friendly and attentive!

brian P. 
Évaluation :
3

Low brake fluid light came on 3/4 into the trip. Driver side door very difficult to close tight. Always a problem unlocking the doors

LUC A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Very friendly and knowledgeable people to work with. They go the extra mile for you.Would recommend to everyone

Brian N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa D. 
Évaluation :
5

Thanks for your excellent service at the collingwood location.

shawn H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
1

The truck was dirty inside. Dusty, dirt on the floor and 2 pop cans in the cab. In my opinion the vehicle should always come with a full tank of fuel. Most importantly the app is crap. I filled out all personal and payment info before I went to pick up the truck. When I picked up the truck I had to do it all over again. Waste of my time!!! It took almost an hour to pick up the truck. Also it was pitch black outside (NO LIGHTING) and you expect us to take pictures of the truck? WTF. Also very dangerous doing this in the dark.

Gordan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vesna F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandra M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

For a small office, this site and staff provide full powerful service with a smile. The truck was clean and was a pleasure to drive and allowed our group to complete our task with safety, comfort and ease. I have used this site for my rentals in the past and they are always on top of meeting our needs. Thank you staff for your work.

mark R. 
Évaluation :
5

Receptionist was very polite, professional, happy and with a nice smile. Thank you for the great service.

Larry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Boris L. 
Évaluation :
3

After hours drop off was difficult. QR code and Mobile app didn't work to return the equipment. Had to contact u-haul to return on my behalf.

Anthony S. 
Évaluation :
3

After hours drop off was difficult. QR code and Mobile app didn't work. Had to contact u-haul to return on my behalf.

Anthony S. 
Évaluation :
4

Due to an unexpected problem, the trailer we ordered was unavailable. We were able to rent a van though. The staff were good, but my advice to U-Haul is that they check the location you are registered at because due to unavailability they booked us a trailer at least an hours drive away! Not acceptable. We have used this location before and no trouble.

Barber M. 
Évaluation :
5

Friendly staff and she always has the 5 by 8 trailers, unlike many other local stores.

Bradly C. 
Évaluation :
3

Drop off Truck 9pm Location closed

Sergio F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angela L. 
Évaluation :
5

Great service and people were super friendly answered all my questions and concerns, we are a return customer thank you again!! Melody and Ian

melody H. 
Évaluation :
4

Fix the phone system. Perhaps a backup cell phone that can be called when the main number is not working. It was frustrating not to be able to call to confirm availability.

Ray P. 
Évaluation :
3

Two small led lights were not working. The mechanization to raise and lower the trailer was not working very well. When I got to my destination, the mechanization had seized up and caused a delay to unhook the trailer.

PIERRE G. 
Évaluation :
5

Although the truck broke down, they went out of their way to ensure we were taken care of

Randy D. 
Évaluation :
1

Truck was in very poor condition, steering wheel shook if driving over 50km/h and sounds like it has a large exhaust leak. It is a good thing we only needed to go approx. 10km. This truck was not safe for the road and should be taken out of service before the next customer finds themselves in trouble...

Lance H. 
Évaluation :
5

Not much - McKenzie does a great job setting me up and getting me on my way - very efficient and helpful

Scott I. 
Évaluation :
5

Everything was excellent. Check in and out was seamless and crazy fast. Perfect in every way.

Baird H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Serguei V. 
Évaluation :
5

I was not aware that pictures need to be taken of the outside and inside of the vehilce post trip. Getting these pictures was a little inconvenient as I had already returned the vehilce and was checking out.

Ken W. 
Évaluation :
5

Our truck was noisy, rattled and needed a new muffler.

Martin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

katie S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

andrei P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Louis D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hugh W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angele D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOM L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Another awesome experience at Obama ProServ. The pickup and drop off both took minutes, very easy. Also like the new trailer design with the drop down ramp/gate!

BRIAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
5

All good

Betty M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald M. 
Évaluation :
4

This dealership did just as was expected, supplied a trailer at a very reasonable price. Merci!

Barber M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter F. 
Évaluation :
5

Amazing staff, Tammy goes out of her way to make customers happy. 5 star service

Kassra M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharlene Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal S. 
Non les évaluations ont été soumises pour cet établissement.

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