I had a good experience with this location.
JAMES M
Customer Reviews for O'Henrys Auto Group
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I don't believe my experience could have been any better. The staff was welcoming and attentive. Very grateful for the kind gestures and help that was given. I would definitely recommend this location to anyone! Mr. Mendoza and Kelvin were fantastic!!
MIREYNA SThe gentleman that I rented the truck from was first class!! Great rental experience.
PATRICK NAppreciate Melissa fixing my app issue. Let me return after hrs. Thanks
DAVID IBlamed another customer for blocking my truck in when I went to pick up. Isn't it the business owners responsibility to have the truck ready for pick up and ensure another customer doesn't block the truck in that's going to be picked up next?
Micah AIn and out. Easy peezy. Thanks!
Trever BThey have really great service and will definitely take care of you
JUSTIN NThey didn't have the dolly I needed. Other than that it was great. No issue.
ERIC BInformed the place of the issues with the trailer. They stated they would get it looked out. However, I believe I should have received some sort of compensation for having a malfunctioning trailer, this did not happen and was not offered. I did not push for it though, only let them know the issues.
Nathan SI really appreciated the management working with me. The trailer was ready and clean! Service was perfect and being able to drop it off after hours was fantastic!
MICHAEL HMy fourth trip to this location. I called them and said I would need to turn in truck later than expected. I was charged for 24 hrs. for having the truck 6 hours over checkin time. I used the data sheet on the contract sheet to fill the truck with gasoline but was charged for not filling it up properly. Used the same checkin routine for all four trucks I used but this time everything was wrong. Maybe Penske will work with me next time.
ABEL LGreat friendly service! I would recommend this location to a friend!
IVOR NThe owner was very friendly and helpful
MICHAEL OGreat trailer easy pickup easy return. Merci encore.
Bennett IJack and Bob made renting equipment fun and knowledgeable
Lawrence CAwesome experience!
JAMIE MTHE SAME THING YOU DID TO ME. EXCELLENT TREATMENT.
Ivan GWhen I set up my online reservation, I requested a 6x12 trailer and an appliance dolly. The Reservation said that all equipment would be at the location when I picked up the equipment. When I arrived, the appliance dolly was not there. I was told that I could get one down the road at another U-Haul and they removed the dolly from my reservation request. I picked up the trailer and left. After calling a couple of different uhauls I ran into an issue. It turns out that you can only one way rent a dolly with a trailer and no one was willing to do the one way rental…. I wasted a lot of gas and time driving between the different U-Haul dealerships trying to get one. Not a good experience and caused a lot more headaches trying to figure out how to move heavy appliances without it.
Thaddeus BVery helpful thanks!
Michael BEverything went very easy!
FYE AThe sppp is difficult to use mainly from being buggy. The last two times I have rented the spp crashed before I finish chd king Both times there was now way to continue after a crashing
MICHAEL LConvenient, helpful
Charles AThe workers at this location did an amazing job despite being overloaded with reservations. They were truly trying their best to meet everyone's needs. People who had reserved their trucks in the morning hadn't returned them in a timely manner which caused issues. However that's the issue with the online reservation system's error. PEOPLE PLEASE BOOK YOUR TIME SLOTS APPROPRIATELY. Estimate over, not under for time, otherwise you mess with other people's moving abilities! Thank you Jack and the rest of the team for helping us this weekend :)
Tiffany HWould be helpful to have more moving materials e.g., mattress protectors available for sale.
PAUL RPickup was fast and easy.
Craig WLady was nice and did her best to help me with my rental.
Tyler MGreat guys at the pick up/Drop off. Team effort!
Audra GI was charged a $94 before I even finished with the rental. Once I was finished, I returned it to the same place I rented it! This is very mischievous for a company to add on charges and expect customers to overlook it! The gentlemen there, on the other hand, was a great individual. For this I recommend this place. The complaint is the corporate level system.
Robby GCharged me for 24 hours on 30 minutes and did not give me credit for extra fuel upon return.
Stefan Sfriendly , and courteous customer service
Paul DVery friendly people and helped me to remove towing car.
Prajeep NThe tail lights didn't work and they sent me off with them that way. Besides the trailer wasn't ready at the previous location and sent me to a location 30 miles away which resulted in a 60 trip. Loseres
Gary CI had no issues with the after hours drop off. Instructions were easy to understand.
Daniel DThe lady I worked with was awesome, it was a fast and pleasant experience. I would definitely go back to that one, if I needed another U-Haul.
Gayle LThey were open and two cars were there but no one would come to the door. But I self checked the trailer down
linda pStaff was very friendly
AUDWIN ROne little hiccup. The large sliding door was not latched and came up while driving.
Janet KJack was awesome he did a great job
brent vAll excellent in every way
Julio RExcellent service à la clientèle.
HECTOR GI don't have any suggestions! The service and staff were excellent!
Samuel P24-Hr. key drop off was handy.
Thomas WThere was a friendly gentleman on site in the morning who was kind and helped me with the lock box where the key was located.
Kyle WTruck was ready on time.
John WReduce pricing, make the office not so creepy
Scott Jthe trailer was ready when I needed it and he helped me hook it up.
Joseph BThe trailer leaked and everything inside was soaked.
Brian FPlease see other review.
Jeramie KThe gentleman was very friendly and personable.
Lorna LI had two rentals with 26' trucks and a trailer. The app allowed me to turn in the truck on the same reservation as the trailer, but I was instructed just to lock the second truck and leave the keys in the lock box. I was charged an extra day for the second truck, even though I turned the truck in a day early due to no one was working at the location on Christmas Eve or Christmas. In stead of calling to ask about the drop off, the operator of this location just charged me as though I turned the truck in the day after Christmas. U-Haul customer service was very helpful and processed a refund through the local store, but if I had to return anything outside of "normal business hours" I wouldn't use this location again.
JERAMIE KThe pickup location was great - keep up the good work!
stan bVery helpful, easy to find and rent from, several trailers to choose from, employee helped connect and insured all lights worked before leaving. If I need any other equipment, would rent from again, price was better than rental from private party.
andrew aStaff was very friendly and helpful. 2 thumbs up!
Shane A