Le client n'a pas laissé de commentaire.JOSEPH L.
Customer Reviews for O'Henrys Auto Group
(U-Haul Neighborhood Dealer)
Pour nous contacter
Bulverde, TX 78163
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 10h30 am à 6h pm
- Sam : 10h30 am à 4h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The Owner was very helpful as Uhaul attempted to have me drop off the trailer at a different location. I specifically told them I wanted to drop it off at O'Henrys. Two days into the rental Uhaul texted me telling me to take it 25 miles further away or I could be charged a penalty. The Owner called and told them he was accepting the trailer and i was not penalized.juan C.
Le client n'a pas laissé de commentaire.Michael L.
Le client n'a pas laissé de commentaire.Betty A.
This was the third location I tried to find a last minute car hauler and they came through. I was pleased with how quickly they were able to process my reservation, get me hooked up and get me on the road. I was in and out very quickly. I would definitely rent a trailer from them again. Merci.Josue M.
Le client n'a pas laissé de commentaire.Daniel L.
Le client n'a pas laissé de commentaire.Rita P.
Le client n'a pas laissé de commentaire.David C.
Clean and check for any mechanical issues. Hot air from the motor was entering into the truckLuis G.
First vehicle wasn't cleaned or checked , and to switch to another vehicle wasn't smooth.Ahmad A.
Le personnel était amical et serviable.Juan S.
Le client n'a pas laissé de commentaire.Phil F.
Le client n'a pas laissé de commentaire.Jeff S.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.Cathy G.
Where to start; ordered 1 appliance dolly and 2 hand trucks. Dolly was there with no note that it was for us, just sitting next to the building so we took it, only 1 hand truck and it had a broken wheel. Also ordered 24 moving blankets. A jumbled pile of 10 was found on the porch of their building, again with no notes that it was ours, we took them as well. There was a gooseneck trailer blocking us from getting the truck out of its parking spot. Took 3 attempts to free the truck. Absolutely would not recommend this Uhaul location to anyone but Alqueda.Christopher L.
Le client n'a pas laissé de commentaire.LARRY S.
Le client n'a pas laissé de commentaire.Traci G.
Le client n'a pas laissé de commentaire.Michael L.
The gentleman was very polite. I will use this location from now on.Raul M.
Le client n'a pas laissé de commentaire.Colby B.
Friendly and knowledgeable customer service.Arthur C.
Le client n'a pas laissé de commentaire.Ed M.
I used uhaul because Home Depot didn't have a rental vehicle available. In the future I will go back to them because the cost is about half of what I paid. The gentleman who worked with me was great but the cost tied to miles, and in my rental case the beginning miles were wrong so the price went up even more, drove the total cost way higher than it should have been.Jeremy C.
Le client n'a pas laissé de commentaire.Eric H.
Pick up and drop off we're quick and accommodatingRICHARD J.
Le client n'a pas laissé de commentaire.Carlos S.
Le client n'a pas laissé de commentaire.Eileen C.
Le client n'a pas laissé de commentaire.Amy F.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.Nicholas D.
He said can drop it off anywhere. It's not trueLoane S.
Location was not well markedPatrick D.
Le client n'a pas laissé de commentaire.Lawrence B.
the lady that help me getting the tow dolly was awsome.JOHN W.
Le client n'a pas laissé de commentaire.Steven M.
Le client n'a pas laissé de commentaire.Mark M.
Le client n'a pas laissé de commentaire.Mike P.
Not all Lights worked. A simple observation revealed severed wires.Tom M.
Everithing is ok no need any changeJavier R.
Picking up the rental truck through the box was a mess. Location services was â€œonâ€ on my phone but I was unable to get the uhaul website to detect my location. I finally got it to work on my wife's phone. I then had to resubmit all the info I had already provided in person when reserving the truck, details about me, copy of drivers license, etcâ€¦. This whole process was about a frustrating 30 min. Then when I finally received the code for the box, the key was missing from inside. I had to wait another 20 min for the owner to drive to the location and give me the key. Then when I dropped off the truck, the website tried to charge me for 3 days when I only had it for two.William B.
Pave the yard. I hated bringing my clean new car on that hard gravel. I know - may not be a big deal to some people but sure would improve the look too. Great experience otherwise and would use again.STEPHEN W.
She was awesome! Great smile!!!!Michael A.
A list of how much gas per gallon do you need to put into the vehicle when you drive certain amount of milesDaniel G.
Le client n'a pas laissé de commentaire.Sandy G.
Le client n'a pas laissé de commentaire.Jason R.
Le client n'a pas laissé de commentaire.Larry H.
It was great and I will use this location in the future.Tara P.
Friendly staff was very helpful.Steve E.
Le client n'a pas laissé de commentaire.victor I.
Le client n'a pas laissé de commentaire.JOSE D.
Y'all were great. Easy in, easy out. Thank youDavid L.
Le client n'a pas laissé de commentaire.Angelenette M.
Le client n'a pas laissé de commentaire.david H.
Le client n'a pas laissé de commentaire.Allan H.
Staff was very friendly and helpful.KENNETH H.
Le client n'a pas laissé de commentaire.Verena Z.
Le client n'a pas laissé de commentaire.Ted L.
Quick and efficient checkin.KENNETH K.
Le client n'a pas laissé de commentaire.SIMON T.
I've used U-Haul for over 20 years throughout moves (large and small) and picking up large items when they wouldn't fit in our car. This has, hands down, been the absolute worst experience. The usage of a clunky app, and dishonesty amongst employees combind with VERY poor customer service have caused me and my family, and everyone I'll recommend to look at alternatives to this awful company. I tried to give it a second chance by calling customer service, but that completely backfired and made the situation worse. You just lost a loyal customer.Randy S.
Unpaved parking lot was extremely uneven and had huge ditches of water/ mud I had to drive through. Had to wash my truck due to all the mud afterwards.LUIS M.
Great service and helped me understand how to connect my vehicle to trailerHomer S.
Location is easy to find. Staff was helpful.Craig B.
Le client n'a pas laissé de commentaire.ALMANZA R.
Le client n'a pas laissé de commentaire.RICHARD A.
Don't run unauthorized transactions after I have already checked out and finalized my bill. So far, I have been charged $24 above and beyond what I originally agreed to pay. Not the end all be all financially but highly irritating!MICHAEL S.
Le client n'a pas laissé de commentaire.THOMAS A.
Jack accepted my auto hauler when two other U-Haul dealers wouldn't. That's sad when you make an appointment to drop off equipment only to find out the dealers won't accept it. Someone should have checked the contracts to see what the limitations of dealers are before allowing customers to select their locations as drop-off points. Jack was a great help and thus, I dropped my 26-foot Supermover off at his lot instead of anywhere else. Bully for him ... sad for everyone else.David K.
Le client n'a pas laissé de commentaire.Shawn B.
Jack is an awesome dudeWILLIE C.
Stop quoting one price and then more than doubled final billCODY D.
Not sure if this is to review this specific drop spot or the entire experience. U-Haul stated that I could drop off in comfort at Karr Docc which turned out to be a pitch black muddy lot with no access in the middle of nowhere 50 miles from my destination. I was unable to drop off there and ended up having to store the trailer overnight. Then after 3 different customer service calls, because apparently it's up to me to tell them which locations accept drop offs, I finally found this one that was an hour away. In the time I wasted dropping off a one way trailer I could have just taken it back to Houston.CAREY R.
Le client n'a pas laissé de commentaire.Val D.
Trailer had sand on the inside and reeked of fuel smell as soon as the doors were opened and the exterior was very dirty and covered in dirt and what appeared to be oil spatterKyle C.
The trailer came undone while loading the car and hit the tailgate of the truck. At drop off we brought to the attention of the gentleman that hooked it up. He asked â€˜did I have the lever down?' Then after speaking with him and saying he'd report it, took pictures of the hitch and apparently not the truck. He uploaded the pictures and claimed they were taken at pick up. This is not true. He admitted to both myself and Mark who was helping me that day, â€˜ I didn't take pictures when you picked it up' â€¦â€¦. â€˜I should have taken them.' I filed the claim and complaint and have not heard anything back from anyone in 3 days!!! This is absolutely unacceptable! I need someone to reach me right away via 520-252-0180 or more preferably through email at firstname.lastname@example.orgRicardo M.
It was apparent that this location was very new with regard to U-Haul. The location operator smoking a cigar, was not familiar with the system and did not have the additional equipment I had requested with my reservation. I was asked to go to a different location to get the additional equipment.CHRISTOPHER B.
Le client n'a pas laissé de commentaire.ROBERT Y.
Fantastic customer service. Clean trucks!JOY H.
They were helpful and prompt and genuineChris M.
Le client n'a pas laissé de commentaire.ROY F.
No supplies available for purchase at this locationDerrek D.
Le client n'a pas laissé de commentaire.DAVID S.
Fantastic experience!!BRUCE M.
Jack was great!! He was very patient with us and helped us so much!! Thank you Jack and stay safe!!!CHRISTOPHER T.
Le client n'a pas laissé de commentaire.William G.
Le client n'a pas laissé de commentaire.LISA B.
Le client n'a pas laissé de commentaire.ZACHERY T.
Trip was more than allowed miles, due to construction detour (5 miles), inability to drop at storage with car carrier in tow (so had to make and extra trip to drop the car carrier then unload (added ~27 Miles) good news it only cost an additional $15ELLWOOD LEE S.