Customer Reviews for Old School Market Elizabethtown
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Évaluation :

3

I asked for a dolly and moving blankets -- they weren't in the truck.

Évaluation :

5

Very happy with my rental

Évaluation :

3

Location was just a parking lot off the side if the road. Did not have sufficient cell service to return the truck on line so got charged an extra $20 fee.

Évaluation :

5

This was a great experience! If I have to rent from U-Haul, I will pick this location. They went above and beyond to take care of my rental needs. Fortement recommandé!

Évaluation :

3

This location needs to have wifi. Else wise the personnel were very helpful and I would do business with them.

Évaluation :

5

Very easy to return using the website.

Évaluation :

1

U-Haul leaked and had maintenance issues

Évaluation :

1

Have people's reservations ready. Don't over charge people.

Évaluation :

3

My problem isn't so much with the location. My problem was the website was telling me that a vehicle had not been assigned to me. So, I ended up having to wait over an hour to get my vehicle. A gentleman had to drive from a different location to help me get the vehicle. The electronic pick up ended up being very inconvenient and put me behind schedule. Not sure I would ever rent a vehicle from a location where a person is not available for assistance.

Évaluation :

3

U-Haul should provision a credit for leaving fuel in the truck, as I filled the truck nearly full only to find out that I essentially lost $50 of gas in what I didn't use. I could have filled my car from empty with that. This is a U-Haul policy and is unrelated to this specific location.

Évaluation :

4

Thanks for closing us out.

Évaluation :

3

Make pick up easier, we were in a hurry to pickup the truck so we could get started moving ASAP because we had a ton of stuff to move but it took us 40 minutes to check in and upon returning the truck I was wore out and pressed for time so I just dropped the keys in the drop box

Évaluation :

5

We originally had a reservation time and truck at another location, when we arrived the rental truck wasn't available, it was also past the agreed time, when I called customer service they sent me to another location that did have the truck available, overall the experience was handled, but at the first location and time not being met with a reservation in place with no email warning to let me know and wasting my gas going to two locations I feel it was unprofessionally handled by not being reimbursed for my time and gas money

Évaluation :

4

The only issue I had was they said the fuel and was on full and I needed to returned that way, but when I got in the truck to leave it was only 3/4 full. When I went to the web site to do the survey before you left it wouldn't up load the photo to prove it was 3/4 instead of full. Other than that they were great!

Évaluation :

5

Very helpful definitely returning here if I need to rent again

Évaluation :

5

Fantastic location. Really close and convenient.

Évaluation :

1

My original reservation was 262777565. It was for a 15' truck to be picked up at 8am on 8/6/22 at O'Bryan equipment in Bardstown. i arrived and there was no truck for me. They sent me to the Etown location to pick up a 26' truck. Thanks for the additional time and gas wasted driving to Etown.