Évaluations des clients Old Town Rentals

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Old Town Rentals

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Stephen K. le

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The left trailer tire was very poor. I took this trailer into the mountains with a car full of youth and found an approximate 4 inch diameter bald spot on the outside tread area and another bald spot in a different area. The tire had to have a serious flaw to have created that type of damage.

Edward A. le

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Your internet is the worse problems .Not the people or both locations. I thought I reserved a spot but I was charged ,$208.xx worth of. Moving accessories on June 11 and showed up in my statement on June 13. The charges where tow ball blankets boxes dollies furniture dollies etc not the rental trailer I thought I paid for. And there wasn't a receipt email to me on the charge item . The problem was found in Temecula and refunded. The rental trailer was the only item and blankets on the same invoice#.

JAQUANA S. le

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Le client n'a pas laissé de commentaire.

ALAN T. le

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Everything was good.

DONALD H. le

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Everything was PERFECT!!!

Eric S. le

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Le client n'a pas laissé de commentaire.

Ryan R. le

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Le client n'a pas laissé de commentaire.

Abbas K. le

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Le client n'a pas laissé de commentaire.

Kerrie T. le

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Le client n'a pas laissé de commentaire.

Maxwell G. le

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Le client n'a pas laissé de commentaire.

Casandra T. le

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Le client n'a pas laissé de commentaire.

James P. le

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Le client n'a pas laissé de commentaire.

Oliva M. le

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The horse trailer was not safe. The horse divider was welded together and should have not of been . We had to tie the divider down ourselves to keep the divider from hitting the horse. When bough it up to the staff at the time of return they said they didn’t know. That’s unacceptable. Not a good rental. Also not good customer service as the issues with rental were not even addressed .. just a simple “I don’t know “ is what we got.

STEVE C. le

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Employees were very friendly, helpful and professional. the trailer was in great shape and clean. The rental process was quick and easy. I wish other businesses would follow u-hauls business plan.

alan w. le

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Le client n'a pas laissé de commentaire.

Bunthai S. le

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Le client n'a pas laissé de commentaire.

ken D. le

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Le client n'a pas laissé de commentaire.

gus r. le

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The service was good and the attendants were courteous and friendly. Despite being a little busy the process was quick. I was in and out of there in no time.

Cailin J. le

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Did not receive a walk through inspection prior to dispatch, rep said I was good to go; so I assumed the furniture pads I had on my reservation and had just paid for would already be in the truck, as that is the standard practice I was taught during my time working for Uhaul. I did not discover that the moving pads were not in the truck until well away from dispatch location. A multipoint dispatch pre-check is a good and mandatory practice for ALL uhaul locations, neighborhood dealers included.

walter c. le

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Nothing at this time Your representative was providing an excellent service. This young lady have a tremendous potential and the way she did business with me exceeded my expectations. Please recognize or let she know I’am a happy customer ??

John R. le

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I won’t use uhaul again

Kathleen V. le

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I reserved a 15 foot truck with appliance dolly. Lady at desk said we got a free upgrade to a huge truck. We said we did not want it but she said she didn’t have any 15 feet trucks available. We reluctantly accepted as we were short on time. When we arrived in Pasadena, we were turned away at one location & had to drive around to find a drop off location that would accept the giant truck. I expected my guaranteed 15 ft truck to be available as promised!!

Nicholas S. le

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Le client n'a pas laissé de commentaire.

mark e. le

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Flexible, helpfull,

Leopold C. le

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very quick service

Carol P. le

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Best UHaul location. Patrick was extremely helpful! Made the rental and return process so easy! I'll definitely rent from this location again.

Peter P. le

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Le client n'a pas laissé de commentaire.

BOB H. le

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Amanda and Garrett always give me fast service with clean great trucks.!!!

Richiner R. le

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Le client n'a pas laissé de commentaire.

John S. le

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Everyone was professional and courteous and friendly

edgardo b. le

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Le client n'a pas laissé de commentaire.

lorrianne h. le

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Le client n'a pas laissé de commentaire.

STEPHEN B. le

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Le client n'a pas laissé de commentaire.

Reid B. le

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They were quick, gave me a nice pc of equipment. I was in and out within 30 min.

ARTHUR E. le

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Le client n'a pas laissé de commentaire.

Jose P. le

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Great service fast workers. The young Lady working in the morning was very helpful and quick on her feet getting people in and out . Definelty recommend!!

Artisha B. le

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Le client n'a pas laissé de commentaire.

Vincent C. le

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Le client n'a pas laissé de commentaire.

FRANK R. le

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I always rent here.

Raymond w. le

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All good service.

Cheryl K. le

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Le client n'a pas laissé de commentaire.

Lesly C. le

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Le client n'a pas laissé de commentaire.

Valecia M. le

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Every employee and also the boss is very efficient with their uhaul orders. Im treated with respect and everyone is very helpful. I'm always happy when I do business here.

JACK S. le

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Le client n'a pas laissé de commentaire.

yvette k. le

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Patrick was an excellent Customer Service Representative.

Nick G. le

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Le client n'a pas laissé de commentaire.

Volker L. le

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Le client n'a pas laissé de commentaire.

Brad W. le

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Le client n'a pas laissé de commentaire.

Joesph K. le

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Friendly and quick service.

edward B. le

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Willy was so helpful at pick up and return-nice guy also.

rick s. le

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Le client n'a pas laissé de commentaire.

Valerie M. le

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I was overcharged the rate was $29 I paid $39! Shady!!

Richard M. le

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Le client n'a pas laissé de commentaire.

Eve D. le

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It was a great experience to use I haul in Temecula, the check in was easy, friendly, organized, Thank you!! Eve

David P. le

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Le client n'a pas laissé de commentaire.

victor c. le

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Le client n'a pas laissé de commentaire.

SIMON H. le

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I was told I would be able to pick the van and trailer up in town, instead the day before I was scheduled to pick it I was informed I need to drive 30 minutes to the next town to pick them up. This cost me over an extra hour worth of gas driving back and forth.

SIMON H. le

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I was told I would be able to pick the van and trailer up in town, instead the day before I was scheduled to pick it I was informed I need to drive 30 minutes to the next town to pick them up. This cost me over an extra hour worth of gas driving back and forth.

Marcella B. le

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Le client n'a pas laissé de commentaire.

Alan S. le

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I would have given an excellent rating on equipment, but 2 issues that were annoying! The lady at the location called my cell phone and it did not have an ID for Uhaul or a name, I dont pick up unless its ID'd, get lots of robocalls. We booked online, arrived a bit early, waited our turn, and found they sold us the wrong connector for the trailer! We live just a couple miles from the Front street location, so we called our son to bring our other SUV with the correct ball and connections, it shouldnt be a problem to allow us to wait a few minutes, Got another call like 5 minutes later,and did pick up to find it was the gal at the desk again. Giving attitude and threatening to close and make us come back the next day, it was 30 minutes til closing at that point. I can understand wanting to get home on a Friday, I own a business too, BUT we were within the posted hours, and it was their fault for selling us the wrong equipment and causing a delay! Thankfully one of the men at the location was willing to stay 5 extra minutes to make sure that the trailer was correctly attached and lights working. Thanks to him we were on schedule for our load up and travel.

Randy M. le

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Always great honest service

lyle b. le

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It's a very easy location for me. The personal are quick. Thumbs up!

Kristi T. le

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Arrange for a customer parking area which is longer than 15 minutes. Some consumers are using your equipment for a very short amount of time 1-3 hours and need to leave their vehicle.

Shannon H. le

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Le client n'a pas laissé de commentaire.

Marcin R. le

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Le client n'a pas laissé de commentaire.

Matthew S. le

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Had my truck ready to go and waiting for me in no time at all. Great customer service!

Carlos E. le

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Fast and efficient. No problems at all.

Michael M. le

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Le client n'a pas laissé de commentaire.

Douglas H. le

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There was a glitch on pick up location. It was supposed to be Fallbrook, ca, but the truck wasn’t there, they had no clue. Truck was ready and waiting in Temecula though.

Bob E. le

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Le client n'a pas laissé de commentaire.

Ron M. le

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A statement on the website that you'll need a 2" ball and flat 4 pin connector ether hard wired in or 6 pin (round) to 4 pin flat adapter would be helpful.

Volker L. le

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Great staff, can’t say enough

Manuel B. le

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Le client n'a pas laissé de commentaire.

Randy M. le

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Le client n'a pas laissé de commentaire.

John H. le

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Check engine light on, but no problems

PAUL R. le

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Le client n'a pas laissé de commentaire.

Jerry L. le

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Le client n'a pas laissé de commentaire.

charles b. le

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Overall I would say it was a positive experience renting from them. BUT I must say they did intentionally over charge me for fuel, my brother rented a truck from them and was overcharged for fuel when he dropped the truck off and warned me to watch out for this, sure enough after I dropped the truck off after hours I was charged 22.00 for extra fuel., I went back first thing in the morning since I live close and asked to see the truck and the fuel gage with the worker and they admitted that they had put the wrong amount in when the truck was checked-in and just said it was a miscommunication between the yard worker and office????? Umm okay well they did refund my money I wonder how many people they have done this to that just don't bother coming back??? Beware truck renters!!

edward B. le

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nothing-great!

aaron h. le

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Thanks Camille and crew for always coming though for us.

Joe P. le

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Nothing I can think of, You made it so easy to rent a unit that moving which is a dreadful time for me was a pleasure this time around because I didn't start off with rental stress. Thank You very much, Joe Perez

Nelson D. le

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Le client n'a pas laissé de commentaire.

joe p. le

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Le client n'a pas laissé de commentaire.

vincent s. le

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Le client n'a pas laissé de commentaire.

muhammad-adil n. le

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Horrible service, truck was dirty, and fuel was given at only 1/4 tank I was told to pick up my truck at 7 only to find out it’s not ready till 730 mind you that this is after the fact that I get a call a day before my pick up to let me know they can’t do that they and that I need to move everything to the next day

George S. le

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Le client n'a pas laissé de commentaire.

Joya J. le

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Le client n'a pas laissé de commentaire.

joe m. le

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Le client n'a pas laissé de commentaire.

Benjamin B. le

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Friendly and helpful

Volker L. le

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Best location in Temecula Great friendly staff Only rent here!!!

Kelly T. le

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Le client n'a pas laissé de commentaire.

Randy M. le

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Good knowledge of equipment and services

ron h. le

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I had a reservation so the pick up was clean and easy. Reservation was confirmed by email the day before for convenience.

cindy b. le

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The couple working there were friendly and courteous.

frances H. le

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My initial reservation was at StorQuest Self Storage on 42130 Lyndie Lane Temecula, CA 92591 however, they would not allow us to take the dolly without renting a truck. In reality the problem didn’t lie with UHaul because they did what they could to accommodate my needs. You may want to update that business with uhauls policies about appliance dolly rentals.

Edward H. le

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no additional improvement. scheduling via U Haul system was great locations had to be changed due to availability and I was kept updated all the time

Daniel R. le

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The Counter Representative was extremely friendly and made the pick-up process very pleasant and straight forward.

Michael J. le

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Younger blonde gal extremely rude and disrespectful. She may as well have told me to go fuck myself by the way she carried herself and interacted with customers. I actually would’ve preferred such direct commentary over the petty attitude and childish antics she portrayed.

Meagan A. le

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Le client n'a pas laissé de commentaire.

Nelson D. le

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Le client n'a pas laissé de commentaire.