Excellent service!
Laura-Lynn W
Customer Reviews for Oleys Auctions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Tell them to watch the fees because uhaul calculations vs what reality is, are two different things. The truck I returned was filled more than what it was when I took it, the mileage was not recorded the same way and was charged way more than I should have been. Over $300 for a 24 hour period and not too much travelling considering the estimated was originally $163? Not sure where Uhaul learned how to do math. And I dam well know it wasn't where I picked up the truck, because they are phenomenal, last I checked.
Christina GI dropped the vehicle off on Saturday March 9th as was agreed to in the rental agreement. I received a phone call on March 13th asking me when I was going to drop off the equipment! The staff at the drop off location were helpful in letting me know where to park the equipment although they were surprised I was there which should not have happened. As well, it is clear they did not take a moment to let uhaul know the equipment was returned.
michael gMessed up!!!!!
Glenn AThey were the ones that couldn’t book me out on a Friday at noon so I had to pay dubble to have it over night and now more in gas had to go to north bay to get the trailer I needed and pay extra to drop off here cause I couldn’t make it back to north bay after I was told on the phone my yous I could pick it up in powassan
Adam Bvery good services,11 out of 10!
Philip PThe fact that you can't choose your pick up location is terrible. It was 1,5 hour drive from where I needed the truck to be. Sure they gave me extra miles but I had to pay for the gas.
Kim LFuel level at pickup was a little off. Would like a paper receipt at time of drop off.
Earle hI don’t know if it’s a lack communication orwhat but he wasn’t aware that we were there to pick up a truck at 12 o’clock which there wasn’t one and that’s very frustrating.
ELAINE DImprove english communication. Improve your designated parking areas.
Riley RCharged me $25 for cleaning the truck. It wasn't dirty. At most all they did was sweep it.
Didi VBooking in advance needs to improve!!!! ( not from this location IN GENERAL ) leaving booking a trailer 3-5 days before departure doesn't work when driving 8 hrs away then when you get your rental having to go 45 min passed your town doesn't work!!! VERY FRUSTRATING AND STRESSFUL!!!!!!!
Mark eEmployees at drop off location were over half hour late. Then they added additional charges without informing me. Overall, U-Haul experience was absolutely horrible. And UNSAFE!!!. Their employees do not care about safety of customer or equipment. Never again!
Jason GThey made it very easy
Pierre CTow dolly was too frozen to use. Not their fault, its cold. But why is it listed as available if it can't be used. Amanda was nice, the other guy was OK
Reaume BVery helpful and friendly staff
enos yExcellent service. Love Amanda and her family.
Paul MIt was all great the trailers are in great shape I wish I knew we’re I can buy one
Bob Mwhen a return is scheduled for a Sunday,if there are other local sites that are open,do not send customers to the one furthest away which is closed.Especially,do not expect customers to be happy if they have to pay extra to drop off when the site is closed
David EFriendly, helpful assistance.
Irvin RYou did an awesome job.. keep up the great work
Gina TI booked this trailer online without the safe tow amd ins but when the bill came in, they had added these two ins to my bill. My insurance covers me completely and now I have to fight to get my money back! No one was there at pick up time amd they had to wait. No signage so they had no idea what door to go to. When needed the trailer longer, they said we had to bring it back to get a new contract. Wont rent here again.
Randy BStaff are rude, and accusing and reluctant to help. Worst customer service I ever experienced.
Mehdi Jstaff was helpful and , very helpful
Al PVery pleasant experience
Jay GNo data connection so couldn't check-in accurately.
Timothy AThe truck was damaged and the lady told us that it was done by previous customer and she is putting that in notes. As we were using U-Haul first time, we asked her specifically that if we need to do something or will there be any issue at drop off location due to this but she said don't worry nothing will happen and afterwards we have to wait for about one hour due to this issue at drop off location explaining things to people over there. Pathetic
Aditya RAmanda is always an absolute pleasure to deal with!
Joseph BExtra tiedown rings in the corners/sides.
Stuart NI had no problems at all.
William DThe ratchet/ straps were terrible/ they needed wd40 to operate and the webbing was extremely frayed. Against MTO standards . Like i said people at pickup location were awesome. Thanks
darrell dMy only complaint was that I rented a 6 X 12 trailer and had to manually lift it onto my hitch. It should have had a stand and crank to attach it to my vehicle.
Tyler HThey never cleaned the yard. We got the truck stuck in the middle and had to leave it there. Maybe in future when operating in the winter time, the yard should be plowed and salted according to weather conditions. It's not easy turning and maneuvering a 26' truck that you can't push!
Kristian RI let's Auctions in Powassan is a perfect example of the worst custservice available. When I first arrived the young lady I had to talk to was on the phone conducting business, the biker dude that worked there was no help at all. After the young lady was off the phone, instead of acknowledging I was there continued on with a coy with the biker dude that was working there, she then did more work on her computer before even a koi was standing in front of her. When she finally decided to talk to me and arrangements were being made, I asked about blankets that had been placed on the order. They had no moving blankets. How can they accept an order without having what is to be supplied? Both her and the gentleman there were ready to give me every excuse as to why they accept an order and can't fulfill it to how bad it is to deal with uHaul. While I was trying to figure out how to complete my day, while personally calling every uHaul dealer on my route for blanket availability, the original office I booked through, the drop off location called to make sure I was successful with my truck pick up. Even though this office was closed for the day, when I told her I need blankets, she said I have them and will leave them outside for you. This was excellent customer service from someone that had never met me. The Emsdale location offered to do this for me on her day off, while the people in the Powassan location listened to me phoning to find blankets to be able to fill the order they should not have accepted. I do not recommend this location to anyone. If this behaviour is acceptable to uHaul then I will think seriously about using another service provider. Powassan Oleys Auctions should not represent uHaul.
RODGERD MThe only working like on the trailer was right rear brake light , was pulled over twice!! Thankfully the officers understood and I had to leave the vehicle I was towing running and use its marker lights all the way home.
JOHNDOUGLAS VFast, friendly and helpful service.
JOSEPHD Dcourtious staff & very good trailer. ovarall very good.
Kenneth JThe staff were particularly helpful; thank you very much!
Lori MRe-evaluate your fuel calculator. I put fuel in the truck. It was at 1/4 tank. Your calculator said 6,4l to bring back to 5/16ths. I put 10,66l in, and the Guage never moved off 1/4. So I was charged for 6,4l of fuel at over $1,72 per liter. Current price is $1,41 per liter.
John SThe computer program was giving the woman at the service desk issues that she could not fix herself. After a few phone call it was resolved but it put me behind my schedule by more than 1/2 hr. Other than that it worked out well.
Rob WThe self check-in process at this location took almost an hour to complete the verdi ist ion process. I don't believe this location is responsible for this purpose experience, how vet, the truck had used masks left inside the cab and our rental moving blankets where not left in the truck as part of our rental. Because this location only supports self check out, there was no one around to help us resolve the check in or missing moving blanket issues. We had to call the uhaul support number several times resulting in multiple hours being left on hold without resolving all of our issues. Again, i don't believe this is a direct result of the location, but i would not recommend a self check out option to anyone given the experience we had, couple with the fact that our issues are still not resolved. I feel if this location was a proper uHaul location, there would be staff around to help us resolve the issues on site.
JARROD MExtremely easy to drop off no issues!
MARKOPERIKLI NGreat customer service friendly and knowledgeable about everything. Thanks Team
DAN MAlthough there may be a need for it that I can't see removing the online drivers licence verification and just doing it at time of picking up equipment would be helpful. A lot of people like myself use their phone to reserve and that extra data although small makes a deference. Other than that I am happy with everything. Thank You..
Paul BYou need to do nothing to improve this location it was small town friendly I wish I needed to rent one again.
RICKYJ VAmanda saved the day by securing our rental! We were NOT notified that our uhaul reservation was transferred from Arrowhead in Huntsville to Ollie's in Powassan. It took a few phone calls to sort it out but it was only when I spoke to Amanda that I was rest assured!
Monique JThis location completely ignored covid protocols. No one indoors in the location (I saw at least 3 people) wore face masks. That includes the person directly interacting with me. U-Haul needs to insist that this site complies with basic government rules. Shame on the operators of this site.
Robert RFantastic service and very friendly staff. Highly recommend this location.
DAVIDG G