Very clean and safe location will defiantly use location again for any U-Haul rentals. very pleased.
david lewis
Customer Reviews for Olive Branch Enterprise
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I paid for a furniture dolly and furniture pads and they weren't provided. Also the vehicle only had half a tank of gas
Nathaniel DavisAwesome company!
Deanne StupkaExcellent service à la clientèle
Robert NelsonCustomer Service was top-notch. I was in and out and no time flat. There is nothing at this time needs improvement. This is my go-to for U-haul rental.
Ross GrahamMs.Melanie was very polite and helpful and friendly.
Sheryl BrownVery professional love her personality definitely will go back again
Tamishia PetersonWorked out for what we needed with no problems.
William RobertsonMore room to drop the U-Haul trailer.
Stanley FieldsGreat customer service at this location
Robert WilliamsThe young lady at the desk was so nice and helpful: I search that day for three stores and they didn't have a truck. I went to this location and it was a breeze. Love it the entire staff
Audrey davisThe attendant at the Olive Branch location was awesome! I originally reserved the trailer for another location in Mississippi. I received an email stating they could not fulfill the request. I was redirected to the uhaul on Mendehall in Memphis. They would NOT rent to me because I was using it in Mississippi. So they referred me to olive branch. I'm certainly glad they did. The service was excellent in Olive branch.
william petersonLights on trailer weren’t working properly
Toby DunhamNo improvements needed. Excellent experience. Easy drop off, kind employees. Overall we had a great experience. I will be using this location in the future when needed.
Payl SmootThe lady was very nice and helpful.
Lori GriffisThis was my first time using U Haul, everything was good.
Loretta ChatmanVery helpful and accommodating!
thomas van dyckWarn customers that there are dogs in the building. The dogs were beautiful and people friendly, but I fear them due to a bad experience that I had as a child. Luckily, my reaction was very calm and poised 藍藍藍. One of the ladies recognized my expression and put him up right away. It was a great experience, overall!☺️
Stacy WilsonThe ladies were amazing!! They even came out well beyond closing time and assisted us with the return. She actually came back to open the gate just for us to drop the trailer.
Candace PamesThe customer service was excellent!
John BurkeMake sure the U-Haul is actually clean for the next person. I picked up my U-Haul and the trailer had used basking robbins spoons and French fries in the back. The check engine light was on. The driver side door barely closed. The lock on the back was broken. But I get charged extra for not having time to go get the tank filled when I wasted lots of time cleaning up the U-Haul so I can use it for my stuff and fixing the lock on the back.
Daniel FlattenFriendly place I’d definitely rent again
keshawn leveretteThis was the best U-haul that i have ever been to the lady that was taking care of me was the sweetest girl.
milltion harrisBest U-Haul location I have ever been to the lady that took care of me was fantastic and very helpful.
Sheila PowersHave uhaul available when we we're supposed to get it, not waiting an extra 45 minutes that we get charged for, also it says if we return it clean we get $25 back but we didn't get that either. Just feel like we were taken advantage of. As for the company we picked it up and delivered to, the lady in the office is super sweet.
Kalena TaylorThe paying process was chaotic. I was over charged and I didn't even keep the trailer the amount of time I asked for.
Jason DavisHad to jump the battery off everytime it sat for more than an hour
JIMMY MCCOOLProfessional and prompt service.
ESTHER PILGRIMThanks for making having a truck to move easy
Tony BrooksEverything was lovely
Michelle FaulknerUnfortunately, my credit card was double charged for this usage fee
jon jenkinsGreat people also
hal kaplanFirst time towing and when I show up, wouldn't let me use my 17/8 ball hitch, said it had to be 2 inches. I run to autozone to buy a tow hitch that I dont think I needed. Once I come back, plate cover was blocking access to hook up wires. When I asked for a tool I was told I had to run back to autozone to buy a tool. Then I was told I would have to buy an adapter. I asked if they had and they said no. Not sure why supplies were not on hand to support customers! Needless to say, what I thought would be a easy experience turned out to be a nightmare. Will never use uhaul again!
Bradley BurtonBest Neighbor hood U-Haul i have ever been to , The Lady was fantastic.
RICHARD APODACAEquipment could be front to the road to make easy connection with a 26' truck, But the equipment face to the back of building . Equipment was very well kept. No issues at all.
ALEXANDRE DEANDRADEAlmost everything was either explained or self explanatory. The instructions covered everything thoroughly. It was a truly easy process and did not take long. Staff were very hospitable. Thanks
JACOB BELLNice folks, easy access.
John AlbertiniMake sure the reservation and locations are correct
Mark ThaxterOlive Branch location was such a pleasant experience. Excellent customer service. Very professional and personable. Perfect. Thank you!
Wendy KendallGreat people to work with
Todd YenzerMy favorite Uhaul location.
Samuel JamisonI told the clerk that I only was using my discover card to hold the reservation that when I dropped off the rental I would use my debit card. She said NO problem and that I automatically charges you 4 days but when you drop it off they will credit back the difference. And I gave her the address we were going to drop it off at. Well I get to the location only to find out she charged my discover card and she didn't put the location I told her so the clerk at the drop off had to call to have the drop off changed and that there is no refund coming back to my card even though we didn't even have it 24 hours. I was lied to all the way around. I don't think it is right. And when the manager called me they offered 20 dollars which is no help to what I went through.
LAURA CARSONThey go around well then I have a problem with the truck the only thing that cleanliness that's all thing I did not like with covid-19 around
nathaniel lindseyWe had to go 10 miles out if our way because the local uhaul 3 miles away did not have our truck in the morning if our move. Inconvenient.
GREGORY TAYLORThe location didn't have any furniture dolly or any furniture pads for me to work with. I had to drive to another location. The people were very pleasant there though and the truck was great. The men helping didn't really know how to hook everything up, but they were kind enough to work with me to figure how to hook up the trailer.
gary abbottThe reasons I listed the location as poor is because when booking the reservation I was under the impression that someone would be there to sign me over the truck. I did not receive any information that I needed to do a self checkout that day. The other is for not notifying me that this location did not have any of the requested equipment I asked for... I sort of requested it for a reason. Would have been nice to at least know they didn't have it instead of just finding out at that moment and getting the small refund.
Quinten BoydNice front desk personnel.
DONALD MYERSBest Uhaul experience I have ever had very professional and kind young lady at this location. This is the best Uhaul location hand down that I have ever been to.
David StoneMy only complaint was that I had reserved the Uhaul trailer to be picked up at a different site and it was changed to one that was further away.
Allison GriffithWe passed an open uhaul rental office on the way to the designated drop-off, however there would be a $300 surcharge. The closed designated drop-off had no instructions for drop-off or an area to turn around. The uhaul website did not work at the remote location.
Eric Newmani did not receive the items i ordered
Frank MillikenEverything was excellent love your staff
denise taylorVery small location but the personal were very friendly and helpful
Roberto Ortega CruzI told the lady I worked with that I wanted to return the U-Haul at a different location than hers so I didn’t have to put as many miles on it and when I went to drop the U-Haul off at the place I told her they said she set it up so I had to return it to her which made me put 25 more miles on to the uhaul making me pay significantly more.
Bobby Monaghan