Have uhaul available when we we're supposed to get it, not waiting an extra 45 minutes that we get charged for, also it says if we return it clean we get $25 back but we didn't get that either. Just feel like we were taken advantage of. As for the company we picked it up and delivered to, the lady in the office is super sweet.Kalena T.
Customer Reviews for Olive Branch Enterprise
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Armand T.
Le client n'a pas laissé de commentaire.Jerome T.
Le client n'a pas laissé de commentaire.Dustan W.
Le client n'a pas laissé de commentaire.Christian C.
The paying process was chaotic. I was over charged and I didn't even keep the trailer the amount of time I asked for.Jason D.
Le client n'a pas laissé de commentaire.SCOTT B.
Le client n'a pas laissé de commentaire.Shari Y.
Had to jump the battery off everytime it sat for more than an hourJIMMY M.
Professional and prompt service.ESTHER P.
Thanks for making having a truck to move easyTony B.
Everything was lovelyMichelle F.
Unfortunately, my credit card was double charged for this usage feejon J.
Great people alsohal K.
Le client n'a pas laissé de commentaire.Kellie A.
Le client n'a pas laissé de commentaire.Shanna H.
First time towing and when I show up, wouldn't let me use my 17/8 ball hitch, said it had to be 2 inches. I run to autozone to buy a tow hitch that I dont think I needed. Once I come back, plate cover was blocking access to hook up wires. When I asked for a tool I was told I had to run back to autozone to buy a tool. Then I was told I would have to buy an adapter. I asked if they had and they said no. Not sure why supplies were not on hand to support customers! Needless to say, what I thought would be a easy experience turned out to be a nightmare. Will never use uhaul again!Bradley B.
Best Neighbor hood U-Haul i have ever been to , The Lady was fantastic.RICHARD A.
Le client n'a pas laissé de commentaire.ICKRET B.
Equipment could be front to the road to make easy connection with a 26' truck, But the equipment face to the back of building . Equipment was very well kept. No issues at all.ALEXANDRE D.
Almost everything was either explained or self explanatory. The instructions covered everything thoroughly. It was a truly easy process and did not take long. Staff were very hospitable. ThanksJACOB B.
Nice folks, easy access.John A.
Le client n'a pas laissé de commentaire.RUDY Y.
Make sure the reservation and locations are correctMark T.
Le client n'a pas laissé de commentaire.David R.
Le client n'a pas laissé de commentaire.Lorna F.
Olive Branch location was such a pleasant experience. Excellent customer service. Very professional and personable. Perfect. Thank you!Wendy K.
Le client n'a pas laissé de commentaire.RICHARD R.
Le client n'a pas laissé de commentaire.RONALD D.
Great people to work withTodd Y.
My favorite Uhaul location.Samuel J.
I told the clerk that I only was using my discover card to hold the reservation that when I dropped off the rental I would use my debit card. She said NO problem and that I automatically charges you 4 days but when you drop it off they will credit back the difference. And I gave her the address we were going to drop it off at. Well I get to the location only to find out she charged my discover card and she didn't put the location I told her so the clerk at the drop off had to call to have the drop off changed and that there is no refund coming back to my card even though we didn't even have it 24 hours. I was lied to all the way around. I don't think it is right. And when the manager called me they offered 20 dollars which is no help to what I went through.LAURA C.
Le client n'a pas laissé de commentaire.STANLEY M.
Le client n'a pas laissé de commentaire.Matthew M.
Le client n'a pas laissé de commentaire.Ted M.
They go around well then I have a problem with the truck the only thing that cleanliness that's all thing I did not like with covid-19 aroundnathaniel L.
Le client n'a pas laissé de commentaire.LORRAINE T.
Le client n'a pas laissé de commentaire.JACQUELINE M.
We had to go 10 miles out if our way because the local uhaul 3 miles away did not have our truck in the morning if our move. Inconvenient.GREGORY T.
The location didn't have any furniture dolly or any furniture pads for me to work with. I had to drive to another location. The people were very pleasant there though and the truck was great. The men helping didn't really know how to hook everything up, but they were kind enough to work with me to figure how to hook up the trailer.gary A.
The reasons I listed the location as poor is because when booking the reservation I was under the impression that someone would be there to sign me over the truck. I did not receive any information that I needed to do a self checkout that day. The other is for not notifying me that this location did not have any of the requested equipment I asked for... I sort of requested it for a reason. Would have been nice to at least know they didn't have it instead of just finding out at that moment and getting the small refund.Quinten B.
Le client n'a pas laissé de commentaire.Jason W.
Le client n'a pas laissé de commentaire.Aayush T.
Le client n'a pas laissé de commentaire.George L.
Nice front desk personnel.DONALD M.
Le client n'a pas laissé de commentaire.Kristopher T.
Le client n'a pas laissé de commentaire.Kody C.
Le client n'a pas laissé de commentaire.James C.
Le client n'a pas laissé de commentaire.Rickey W.
Le client n'a pas laissé de commentaire.Carlene P.
Best Uhaul experience I have ever had very professional and kind young lady at this location. This is the best Uhaul location hand down that I have ever been to.David S.
My only complaint was that I had reserved the Uhaul trailer to be picked up at a different site and it was changed to one that was further away.Allison G.
We passed an open uhaul rental office on the way to the designated drop-off, however there would be a $300 surcharge. The closed designated drop-off had no instructions for drop-off or an area to turn around. The uhaul website did not work at the remote location.Eric N.
i did not receive the items i orderedFrank M.
Everything was excellent love your staffdenise T.
Le client n'a pas laissé de commentaire.David Owens O.
Le client n'a pas laissé de commentaire.DAVID B.
Le client n'a pas laissé de commentaire.O Jack H.
Le client n'a pas laissé de commentaire.Lauren B.
Le client n'a pas laissé de commentaire.Taquetta B.
Le client n'a pas laissé de commentaire.Robert E.
Very small location but the personal were very friendly and helpfulRoberto O.
I told the lady I worked with that I wanted to return the U-Haul at a different location than hers so I didn't have to put as many miles on it and when I went to drop the U-Haul off at the place I told her they said she set it up so I had to return it to her which made me put 25 more miles on to the uhaul making me pay significantly more.Bobby M.
Le client n'a pas laissé de commentaire.Louis S.
Le client n'a pas laissé de commentaire.Tanya N.
Le client n'a pas laissé de commentaire.Dennis L.
Le client n'a pas laissé de commentaire.Dennis L.
Employees were in experienced and it took over an hour to complete transactions and they didn't have utility dolly.Had to wait two hours for dolly.Chris H.