Your system with picking up using my phone was horrible. It took 45min with customer service to get it together, even after putting all my information in the day before.Toys B.
Customer Reviews for Omega Self Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
Lawrenceville, NJ 08648
Services dans cet établissement :
- Lun.-sam.De 9 h 30 am à 4 h 30 pm
Heures d'ouverture spéciales
- 12/25/2023: Fermé
- 1/1/2024: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
N/A I was treated like I was family. Both times I met with representatives from the company they were friendly and very helpful. I hate moving things but they made the experience of renting the truck very easy. I thank them for all their help. Sorry I don't remember their names . Great rental experience. Thanks. KennyKenny B.
The manager, Sean, was incredibly helpful and made the entire experience easy.sharon C.
Le client n'a pas laissé de commentaire.Willard E K.
Le client n'a pas laissé de commentaire.SHEROD C.
Oil Change was on and I couldn't read the odometer.Twywana B.
Omega storage has the nicest, just polite staffJennifer D.
I resent when I have no expectation from the reservation process that there will be no customer representative there. I understand that Sunday at 8:00 AM is not a great time to have a live person at the site, but I believe that you should make it clear on your site that the customer will become the service representative for U-Haul. Having to give the same information again that I gave on line, the wait for the "alternative" person to be notified to vouch of my existence, the taking of multiple pictures of the vehicle and myself so that you I do the work of your representative, made the experience frustrating. Of course, returning the vehicle and going through the same process, or if I didn't do your job, then being charged for you to do it later, just seemed very contra client central.William C.
Le client n'a pas laissé de commentaire.Arnab B.
Le client n'a pas laissé de commentaire.nancy R.
Le client n'a pas laissé de commentaire.Dietmar S.
The ramp on the truck was difficult to put in place, and I had to call the roadside, but I was able to fix and lock the back door. I lost about two hours of moving time, but the owner agreed not to bill me for the extended hours. Customer service was excellent and patient with me.Lesa B.
Excellent service à la clientèle. Knew I would be running late returning the truck so gentleman called U-Haul and arranged another pickup site for next renter. Made sure it was not a big inconvenience for them. I now understand why my pickup location changes from time to timeGlenn F.
Very helpful and friendly people.Sal L.
Le client n'a pas laissé de commentaire.Ricky J.
Le client n'a pas laissé de commentaire.Justin M.
Le client n'a pas laissé de commentaire.Jay R.
I was totally unfamiliar with Omega Self Storage/U-Haul truck rental before this experience. Scott, at this location, was extremely friendly and very helpful as far as recommending the size truck I should rent, the estimated gas mileage/usage and also told me I'd be able to use my own EZ-PASS for all tolls on my route. Everything worked out perfectly and I am so grateful for his input. I will highly recommend this U-Haul/ Self Storage location to family members and fbarbara H.
Very helpful contact at Omega and made the rental process super easy. I have used this location for uhaul rentals a few times and had great service and experience each time.Judy B.
An associate at the check in counter was very kind that he let me rent a dolly for the appliances with the same price as the regular dolly because there was no regular one available at the check in.SHINJI N.
The company charged me $11 extra on my billsamaiya E.
tuck was not ready when we arrived, truck was very old and poorly maintained, we were afraid to take it on the highway!alexis D.
Le client n'a pas laissé de commentaire.Ian L.
Perfect and useful.vineel G.
Le client n'a pas laissé de commentaire.Kevin R.
The truck was very clean but dashboard indicated â€œ0 % life leftâ€ on engine oil. Truck performed fine but the notice was concerning. Truck cargo area leaked rain along passenger side floor.James A.
Make sure the ramp is secure before letting your customer take the vehicle. Came out as I was drive through and intersectionMontana H.
Le client n'a pas laissé de commentaire.Said M.
Le client n'a pas laissé de commentaire.Brian T.
Le client n'a pas laissé de commentaire.Pedro D.
Le client n'a pas laissé de commentaire.gary M.
Old model van and makes alot of noise. I reserved a dolly but it wasn't there.Raju G.
The price per mile is too high. Especially when you consider ita a flat 20$ rate to begin with and I have to pay for my own fuel.Julian R.
Le client n'a pas laissé de commentaire.Oliver X.
I requested a appliance dolly got ro pkace and they dont have it represents ask me to go to another location to get one I do not have time to soendJaime o C.
Le client n'a pas laissé de commentaire.Paul K.
Le client n'a pas laissé de commentaire.William W.
Nothing. Scott was incredibly helpful and capable. The epitome of customer of service. I would highly recommend Omega Storage.Richard C.
The self check in process on a sunday was a horror. They have lock boxes and a key drop - however the location owner left the key in his public actual mailbox - the 1-800 uhaul folks were at a loss trying to produce a key code for me until they got hold of him and figured out the key was in his postal mailbox on the property - very confusing and we lost at least an hour on the day trying to figure this out.Roy A.
The Omega Storage site was great! They went above and beyond to help me through the rental process. I'll definitely go there again with future rental needs.Catherine F.
Le client n'a pas laissé de commentaire.Marleen A.
Nothing. Very good experience. Scott was very helpfulGerardo T.
Staff member was very helpful in setting up our rental and generally a jovial friendly person!Arend T.
Le client n'a pas laissé de commentaire.Mark H.
Le client n'a pas laissé de commentaire.Ed K.
There's supposed to be a code to obtain the key. There was no code. Had to spend over an hour on hold to retrieve location of the key. THEY PUT IT IN A MAILBOX WITHOUT ANY COMMUNICATION! That's extremely frustrating!!!! Get your shit together!Manthan M.
Friendly helpful staff. Truck was ready and clean. Easy pick up and returnPaloma A.
Le client n'a pas laissé de commentaire.Diana A.
Le client n'a pas laissé de commentaire.Anthony S.
Le client n'a pas laissé de commentaire.Roselene G.
Le client n'a pas laissé de commentaire.Abel K.
Great help and friendly service!Thomas H.
Le client n'a pas laissé de commentaire.David J.
Le client n'a pas laissé de commentaire.esteban O.
Scott at the location was super nice and helpful!mary C.
Staff here was wonderful. A computer glitch delayed the processing of my reservation, but the gentleman was proactive in seeking help from UHaul tech, and was good humored and apologetic about the delay. I appreciated the great customer service.Margaret O.
Le client n'a pas laissé de commentaire.Judy B.
Le client n'a pas laissé de commentaire.Ashraf A.
Le client n'a pas laissé de commentaire.Joseph O.
Scott was extremely knowledgeable & friendly to speak with.EILEEN J.
Le client n'a pas laissé de commentaire.Curtis S.
Le client n'a pas laissé de commentaire.Hillary N.
I tried using the app to have an early check-out. The app was useless. Because of the app, I was delayed 2 hrs.ANDRZEJ P.
Le client n'a pas laissé de commentaire.Ronald V.
Le client n'a pas laissé de commentaire.Kenneth B.
Le client n'a pas laissé de commentaire.jimmie W.
Le client n'a pas laissé de commentaire.Daniel A.
Excellent location, service, product and I will be back. Thank you so much!David S.
Pickup time was delayed for 1,5 hours due to processing snafuMark W.
Le client n'a pas laissé de commentaire.KIMBERLY F.
You can send clear and easily readable explanations of how to pick up a U-haul truck using a phone. This was not sent to me ever, and when I called the service line, I was on hold for 15 minutes, before a service person told me she could not address my needs, followed by an addition 40 minutes. Do this if you want to have other customers; I am not likely to be one again.David J.
Le client n'a pas laissé de commentaire.Chandrasekar G.
Le client n'a pas laissé de commentaire.Milan B.
Too many hidden charges ..billing is incorrect . When I spoke customer representative they have said that my charges will $19,95 and after going to omega storage they said that minimum charges will be $33 and no respect to customer . Also I drove 10 miles they charged for 14 milesARAVINDU C.
The U-Haul app is not very good. It took an hour to complete the pick up because of glitches and errors.Matthew M.
The mobile system is terrible. I had to wait 1 hour for my keys because the system couldn't recognize that there was a different driver and renter. This needs to be improvedFELIX A.
Le client n'a pas laissé de commentaire.Mikel C.
Everything was excellent, the guy was so friendly and nice, explain everything very clearly and all the process was super fast and easyJOSUE A.
Le client n'a pas laissé de commentaire.Swetal D.
Le client n'a pas laissé de commentaire.Maksim L.
Ordered moving blankets with rental, no blankets were provided. My pickup was scheduled for 8 am, the business does not open until 9 AM. I recommend you set a pick up time within business hours so you can talk to someone if this happens to you.Gabriella T.
The whole process of renting our UHaul was super easy! Would definitely rent from there again! A+JEANENE L.
the online app was not working properly. If their had not been a person at the location I would have had a significant problem.RASHAAN M.
Unfortunately, the U-Haul app stopped working while I was trying to scan my driver's license, and it also failed upon return when I tried to submit a photo of the mileage. Fortunately, the gentleman working at the front desk was very friendly & capable and able to handle the check-out & check-in process without any issues.Andrew W.
When someone orders a furniture dolly, moving mats they expect to receive them. These tools are essential to safely and effectively completing a move or products to storage. Because these items were essential to me and Uhaul charged me for these items. I believe there should be some compensation for damages furniture and extra effort that would have not been, had I obtained the proper equipment from Uhaul.Peter R.
Your online service is embarrassing. The app is a joke. I feel bad for the businesses that rent out your trucks because of how bad your interface and customer services are.Joseph F.
Le client n'a pas laissé de commentaire.Jerome C.
Make sure the battery for the vehicle is not dead before letting customers use itKeyshawn F.
Le client n'a pas laissé de commentaire.Matthew B.
Le client n'a pas laissé de commentaire.Chetan K.
Le client n'a pas laissé de commentaire.William S.
Sign-up process was ridiculous and the payment system should work so that you can pay in person and pick-up rental when expected. Other than that it was fine.Geoffrey L.
My original location was at pullens garage nearby and they forgot to put the key out for me! I'm glad uhaul was able to find me another location to pick up a van within ten minutes. Very helpful.Mary Margaret M.
Le client n'a pas laissé de commentaire.Robert L.
You software doesn't work as it should. I had to wait while the vendor had to talk to 4 different people from UHaul so that I could use my reservation made 4 days earlier. Then I had to give my payment over the phone to the UHaul rep using the vendors phone because your software would not let the vendor enter payment information.THADDEUS H.
Le client n'a pas laissé de commentaire.Jason R.
Stan was very helpful and friendly!lisa B.
Le client n'a pas laissé de commentaire.Kenneth B.
Le client n'a pas laissé de commentaire.Colin S.
Le client n'a pas laissé de commentaire.David H.