Customer Reviews for Omega Self Storage
(Concessionnaire U-Haul dans le voisinage)

381 évaluations

300 Lawrence Station Rd   Lawrenceville, NJ 08648

(609) 771-1664

Heures d'ouverture de l'établissement

  • Lun au sam : 9h30 am à 4h30 pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(609) 771-1664

300 Lawrence Station Rd
Lawrenceville, NJ 08648

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 9h30 am à 4h30 pm
  • Dim : fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Ordered moving blankets with rental, no blankets were provided. My pickup was scheduled for 8 am, the business does not open until 9 AM. I recommend you set a pick up time within business hours so you can talk to someone if this happens to you.

Gabriella T. 
Évaluation :
5

The whole process of renting our UHaul was super easy! Would definitely rent from there again! A+

JEANENE L. 
Évaluation :
5

the online app was not working properly. If their had not been a person at the location I would have had a significant problem.

RASHAAN M. 
Évaluation :
5

Unfortunately, the U-Haul app stopped working while I was trying to scan my driver's license, and it also failed upon return when I tried to submit a photo of the mileage. Fortunately, the gentleman working at the front desk was very friendly & capable and able to handle the check-out & check-in process without any issues.

Andrew W. 
Évaluation :
3

When someone orders a furniture dolly, moving mats they expect to receive them. These tools are essential to safely and effectively completing a move or products to storage. Because these items were essential to me and Uhaul charged me for these items. I believe there should be some compensation for damages furniture and extra effort that would have not been, had I obtained the proper equipment from Uhaul.

Peter R. 
Évaluation :
5

Your online service is embarrassing. The app is a joke. I feel bad for the businesses that rent out your trucks because of how bad your interface and customer services are.

Joseph F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome C. 
Évaluation :
1

Make sure the battery for the vehicle is not dead before letting customers use it

Keyshawn F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Chetan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
4

Sign-up process was ridiculous and the payment system should work so that you can pay in person and pick-up rental when expected. Other than that it was fine.

Geoffrey L. 
Évaluation :
5

My original location was at pullens garage nearby and they forgot to put the key out for me! I'm glad uhaul was able to find me another location to pick up a van within ten minutes. Very helpful.

Mary Margaret M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
2

You software doesn't work as it should. I had to wait while the vendor had to talk to 4 different people from UHaul so that I could use my reservation made 4 days earlier. Then I had to give my payment over the phone to the UHaul rep using the vendors phone because your software would not let the vendor enter payment information.

THADDEUS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason R. 
Évaluation :
5

Stan was very helpful and friendly!

lisa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel C. 
Évaluation :
5

This was by far the BEST experience I have ever had with U-Haul. I wish this location would train everyone who works for this company. Less than a month ago we were ready to switch to another company, after hearing a friends horror story, but the owner and managers both have made this experience change our minds.

Brittany S. 
Évaluation :
5

Scott helped with everything I needed and did an awesome job. Merci.

Ellen C. 
Évaluation :
4

Driveway is a little tight, but really no issue at all.

Justin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan P. 
Évaluation :
5

He was very helpful.

Behrooz K. 
Évaluation :
4

Had asked for a dozen moving blankets with the truck. Blankets were not provided for off-hour pick-up. Not a big deal and U-Haul has refunded the cost.

Richard M. 
Évaluation :
5

The ap was horrible; it took an hour and three phone calls. It would have been helpful to know that an alternative phone number, lease, or passport would be needed at pick up. Th ap crasher so many times it cancelled my reservation and I had to get an agent to reset it. Omega Self Storage is awesome, 5 stars. Your ap and customer service agent Virginia was retched.

Victoria R. 
Évaluation :
5

Van was new but smelled of cigarettes. Would be great if rentals were non smoking or spray febreeze or other similar (like we did) to take away the smell. Who smokes anymore these days. It'll kill you.

MARIANNE B. 
Évaluation :
5

Always quick and easy at this location

GLENN F. 
Évaluation :
4

The quality of accessory ( dolly ) was not so good.

Rajesh P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wasay H. 
Évaluation :
3

The vehicle was a little dirty

William D. 
Évaluation :
5

Scott was cool and he got me in and out

William F. 
Évaluation :
5

The owner/manager on duty at the time was the most friendly, attentive rental agent I have ever worked with. When we were wondering about the size of the opening in the van we had first rented, he was quick to get a tape measure and help us determine that we needed to switch to a slightly larger one. It turned out to be required, and we are so grateful for his help.

MICHAEL M. 
Évaluation :
5

Superb experience. The customer service at this location was outstanding - very kind, helpful and willing to go the extra mile for me. Thank you so much!!

Caleb W. 
Évaluation :
5

More clear drop off instructions

Osman T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc R. 
Évaluation :
4

This was not the location I originally chose and got an email confirmation for. I went to the original location and was told that they did not have my reservation. They called uhaul customer service and were told that our truck was at a different location 20 minutes away. I was then late getting started with my move and the people who came to help me were stuck waiting. It was a very frustrating experience.

James F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vikram M. 
Évaluation :
4

I would allow some parking for customers especially if the return is the same day a pick up. I want to note that I did an online pick up and check out which was super easy and efficient.

Asha N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
4

Utility dollies were not available even though ordered beforehand

Biswajit S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernadette M. 
Évaluation :
3

Usage of the app. Need directions and explained how it works.

JOSE A. 
Évaluation :
4

Overall experience was good. But I did get some difficulty when returning the truck using self-service. There was an error showed that "share my location" could not be used. It took me 10 minutes to google and search for articles about how to turn on this function. It would be helpful if Uhaul website can give some instruction about that.

Di L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

raquel G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Madeline L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hrishikes P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lajos T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elena R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Manoj K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GENE S. 
Évaluation :
1

I was quoted one price and used the only smaller truck they had available. Though I could have used this vehicle for 24 hours, I bought it back in three hours. I had large heavy furniture to move 3 miles from where it was located. I had movers, so this entire process took less than 2 hours. I had to pay much more than the price which I was origanilly quoted earlier that day. Never Againat Omega storage. !

Lisa D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sriram P. 
Évaluation :
5

The agent was great and very helpful and courteous.

mohamed S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lionel R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

james M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rainaldo F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lionel R. 
Évaluation :
5

Super fast and easy (besides being excellent equipment).

RICHARD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley T. 
Évaluation :
5

They were great! Easy drop off of the truck

Madelyn G. 
Évaluation :
5

the owner of this location, he is awesome very friendly and very good at customer service

SAMBOB K. 
Évaluation :
5

Everything okay! The man that helped us was super nice, everything was easy.

John M. 
Évaluation :
4

Improve the online app. It appears that uhaul requires access to your entire phone in order to upload photos.

Erica S. 
Évaluation :
1

I scheduled a pickup for 8:30 for the 98 Washington Rd, Princeton Junction, NJ 08550 location. My pickup got moved to this new location. This new location IS NOT OPEN until 9am so this is definitely an issue with Uhaul's system. We waited anyway. The owner gets there and begins to help me since i'm first in line (only one other person behind me). He pulls up my reservation no problem and then asks if I want insurance. I don't remember if I added that to my reservation so I ask for a second to check my email. The owner says "you don't need to look anything up, i just need to know if you need insurance". Again I say, "gimme a sec, let me check" and he says even louder "Just tell me yes or no!". At this point, both me and the guy behind me are surprised at how quickly he escalated the situation so I said "just one second..." and before I could finish, he THREW the keys at me and gestured to the guy behind me and yelled "Next, I don't have time for this". Don't have time for this? There's one other guy in the store and he clearly was surprised because he didn't step right up. In fact, he even said "are you sure, I can wait". The owner starts to help him while I stand there completely surprised at the aggressiveness. During that time, another patron walks in and hears the yelling from the owner and audibly says "what the...". Literally 3 people are confused by why the owner is acting like this. I wait until he finishes with the guy after me and he helps me again. I decline insurance and says "look it's busy, I don't have time to wait" which i THINK was his attempt at trying to apologize? Who knows. I say "it would have literally taken 20 seconds". He repeats "i dont have time for that". I say "you didn't have to throw the keys at me" to which he responds "i didn't". I dropped it after that because it was clear he wasn't willing to own up to anything. Picked up the truck which was totally fine and drove off.

Eric C. 
Évaluation :
5

Excellent and friendly customer service!

ANA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Vincent P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blane S. 
Évaluation :
3

24/7 self pickup service was a pain. Not smooth. Kept denying my password

William O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRAD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa P. 
Évaluation :
1

Gas tank wasn't full like describe on documents. Was missing almost one quoter so I have to pay extra for gas before returning vehicle.

Wojciech G. 
Évaluation :
5

The staff was clear and quick with the instructions and everything was prepared for our check-in.

Timothy M. 
Évaluation :
5

There were no blankets in the 6-blanket pouch in the van. Otherwise, all good! Reservations were easy. Day-of rental was easy, fast, and courteous. Prices were fair. Overall, I had an excellent experience.

Tony B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandra G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry K. 
Évaluation :
5

Loved the Ford van. It even had "new car smell." Drove like a breeze even though it was much larger than vehicles we usually drive.

ireen M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Abijit N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leroy S. 
Évaluation :
4

Brand new trailers. Rented from them twice

Joshua B. 
Évaluation :
5

Scout customers services is amazing both times I came to this location he has always helped me even when he didn't have trucks available truly outstanding service.

christopher V. 
Évaluation :
5

Very professional

Adrian G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patrick P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

fazeel C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alpa P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VENKATA MANOJ V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Non reviews have been submitted for this location.

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