Le client n'a pas laissé de commentaire.
Tigran K
Customer Reviews for On The Run Wireless
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Sam was most helpful. The truck was clean and ready to go. Will recommend.
Colleen LSam is by far the best uhaul representative in Los Angeles. Very nice, very prompt and very fast. He deserves to be acknowledged for his perfect customer service. Truly a blessing
Roman KEverything was very good no need more improvement
ISSAM CFriendly customer service
Essa AThe service was great
Eduardo PAbsolute trash. The incompetence I experienced in dealing with U-Haul and this location angers me. What should have been an easy task for me turned into an hours long ordeal because people could just not get it together. The location I rented from has problems keeping track of their rentals. Locks were switched and put on the wrong trucks so I could not get the truck/equipment I paid for. They even called me two days after to ask when I was going to bring the truck back. Because "they don't see it" Unbelievable. Trying to tell me they don't see the truck insisting I still had it. Garbage service. Get it together and learn to do things right. Find some place else to rent your U-Haul. This isn't it my friends.
Charmaine BThe store owner showed up late and that messed my whole schedule up that day. Location for parking the uhaul is terrible , lots of struggle
Lucio CSam was awesome will recommend him to my family and friends
Sandra Cpossible larger selectikn of trucks
ISSAM CThe man who owns and operates the place "Sam" was the best. Very easy to use and the location is right next door to a gas station which made the return all the easier for a quick gas fill up.
Chad HGreat place to rent u-haul trucks. Very friendly and convenient. Fast service.
Richard KExcellent customer service all around!
vincent zvery professional and helpful dealer Ill ise this location anytime
ISSAM CI took the truck for two days, I wanted to return it one day earlier. called, no one picked up the phone. paid for two days, despite the fact that he did not use the trolley, he withdrew money from me and for it !!! the service is terrible, the truck is not working!!!
ANDREY ZExplain better about the dollies having ties before you start..I was charged for two days for a dolly I didn't use because it was missing a tie down ...I never saw the tie on the dollie and thought nothing of it ..? Other then over charging me, the truck and service provider we're good ..
Jaime Dthe dealer/vendor was very pleasant, knowledgeable and helpful and knew his business well
ISSAM CMerci
jerry jGreat customer service!
Jeremy DSam was very helpful. Greatly recommended
lira CThe representative who set up the u-haul rental is very kind and helpful. Thanks to him. God bless.
salvacion aGuy who helped me out was great, but it was odd that he took a photo of my credit card and drivers license and also requested an emergency contact name and number...granted I already reserved everything online it felt like an invasion of my privacy.
Areg AI believe I was overcharged
jack dYou have to mess with the key in the ignition to try to get the U-Haul started. We would spent 5-10 minutes trying to get the U-Haul to start everytime we turned it on. The air blows hot air while it's over 100 degrees outside.
Anthony AWorst experience by far with U-Haul. This guy is literally trying to scam me $300 out of a $40 car rental. It's insane. Take your business elsewhere for that money and you can get MOVERS instead of a crappy old truck .
Laura NBetter trucks Better communication. Letting me know what trucks are available
Daniel ASam is a very experienced and knowledgeable service rep for U-Haul we need more like him in the world today thank you U-Haul
willis JSam was great!
Luke KWish the location stayed open later.
Karin BThe clerk was outstanding person Very nice courteous
Jose PThe left side rear turn signal light bulb is out.
Michael DAll around good experience
Carlos ONo improvement necessary, it was great.
Jamie SThank you very much for your service and making things easier for all of us who require your services.
jaime jEverything was perfect. Thank you! Well,you could add some Italian food or Lebanese dishes on the seat on arrival !❤️
Virginia MBusiness owner very nice and helpful.
Kevin KVery easy for us and Sam is great!
Gina Lquick and fast, friendly and no hastle
alvin mThe UHaul app does not work properly in many ways. In this most recent rental it crashed consistently and did not allow me to return the vehicle properly. This was using a Pixel3 phone. Apologies if this inconvenienced the host location. Uhaul needs to take better care of its app if it expects people to rely on it for after hours returns.
Blaine OEverithing was perfect whit the truck,. Thank you so much guys
DAVID OExcellent customer service
orasio gThe worst uhaul experience ever! The first thing that happened was the reservation not in the computer system or the app. The owner only called to setup the pickup one day before then he disappeared. Did not respond to any phone or texts at all. I had to call uhaul directly to find out how to add the reservation into the computer. I had to take pictures of the car and my face plus my driver's license. I will never ever do this ever again, I will never do another self pickup. I will never use this uhaul location ever again. It's not even a location its just uhauls parked on the street. There's no office, the key return poorly labeled, the owner is non existent and couldn't give two shits if you can't get your truck. This was by far the worst most horrible uhaul experience ever.
Varuzh SU-Haul was there when we needed them! What more can we ask for? Thank you, U-Haul!!!
Lisa RI ordered a furniture dolly and did not receive it! This wasted hours of our time and caused great stress as we needed that dolly to move heavy items. Also need better instructions on how to return keys. There is no drop box for the keys as instructed by the online process.
Levon sABS light stays on BRAKE light stays on drives bad should not be in service all owner cared about was when it was returned I should not have to pay for this truck After all the rentals I have done with uhaul from now on I will go to penske
Vahid AReserved rental through mobile order for 6AM. Paid for additional dollies and equipment. They were not included in the truck. Store was closed during that time. Unable to receive help through customer service phone support. Had to go to another location and pay for the equipment needed. Delayed our moving time/plans by at least 2 hours.
Richard SI was rented a truck and told the power steering whine was normal. Within 30 min I lost all power steering and the smoke almost made me pass out. Then the brakes went out on the truck and I had to use emergency brake to stop completely. To top it off they still charge me 80 for the truck after nearly killing me. Your company should be ashamed
Andrew MThis is my first time renting, all went well.
Tammy BThis location was very helpful to me they are very friendly I would definitely use this location again and recommend this location to my friends.
john cThe truck had dents and scratches that were not shown in the previous photos I was asked to approve upon pickup. The store owner did know about the damage and showed it all to me. The truck exterior was also filthy. Inside was clean.
Eric WSam was very helpful and friendly!
Suren AVehicle needs bed mat cleaned or replaced to remove musty sour odor.
Terri PWhat you can do is find another local provider. This provider has no morals and respect for customers. It has been my worst experience ever having to see the urgent care after a terrible dispute with this store owner.
guadalupe cThe Uhaul was dirty on the outside when we picked it up. The gas was also below half a tank. Did not notice we received a text to review the Uhaul before leaving the business till we were home and the link expired.
SHAWN KFriendly customer service at counter. Thank you.
Vikramkumar D