Évaluations des clients O'Neal Lane Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de O'Neal Lane Self Storage

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DWAYNE J. le

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Bob was awesome

Holly M. le

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Always helpful, even when I call at the last moment! Bob is great to wrk with and I only use this location!

Iris P. le

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Staff was somewhat friendly but unable to “master” technology and assist me in a time appropriate manner. Also, the required electronic check in was a severe headache. I must’ve taken those pics 1000 times before it accepted them and progressed on with the process.

Kenneth B. le

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Le client n'a pas laissé de commentaire.

RAY R. le

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Le client n'a pas laissé de commentaire.

alexis C. le

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I truly appreciate the extra help I received at this location - nice people!

lucien J. le

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Le client n'a pas laissé de commentaire.

Linda B. le

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Thank You Mr Bob

frances W. le

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The lady I talk to on the phone with the Sulfur phone number was nice. The man in Baton Rouge has no people skills. He got real rude with the person who brought me.

Charles W. le

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Le client n'a pas laissé de commentaire.

Fletch L. le

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Gentleman was polite and pleasant. He got me in and out quickly, even helped me setup trailer and check lights.

Timothy H. le

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Le client n'a pas laissé de commentaire.

Rekos G. le

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First I was charged incorrectly by 100.00 dollars then I had to go up another location to get an auto transport. Do yourself a favor and go to budget.

Glenn R. le

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Gentleman who was working there helped me get my rental done when the mobile pickup wasn't working

John S. le

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Le client n'a pas laissé de commentaire.

David B. le

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Le client n'a pas laissé de commentaire.

devin B. le

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Truck was in bad shape. Needs to be retired. Staff at location was pleasant and helpful

Robert C. le

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We appreciate his helpful attitude to return the trailer to his facility rather than going across town to very inconvenient locations for us.

Alex C. le

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Overall, I had an awful experience and don’t plan on renting from U-Haul again. I reserved a truck and received a confirmation text for the truck. When I showed up, I was told they didn’t have one and couldn’t do anything for me. They were able to find a truck but at a different t location across town. I Ubered to the store so I was left with no ride and had to Uber again. When I arrived at the next location, I was again told they didn’t have anything for me and that I wouldn’t leave with a truck. It wasn’t until the man called his supervisor that I was able to get in the truck. The truck was in poor condition and absolutely smelled of cigarette smoke. There were cigarette ashes in cup holders and on the floor. I was also charged for extra mileage even though I turned it in earlier than it was due. I was not told that would be the case. I actually feel like I am owed money for my rental or at least refunded for part of my payment. I do not plan on ever renting again and this was my first time renting. I plan on calling the 1800 number tomorrow during the day to report this again. Absolutely terrible experience.

jonnie P. le

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Le client n'a pas laissé de commentaire.

Danny D. le

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Le client n'a pas laissé de commentaire.

Lenora W. le

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Le client n'a pas laissé de commentaire.

Louis B. le

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Truck was new with only 1800 miles. Very nice ride.

Denis A. le

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Friendly, knowledgeable, and helpful.

Matthew C. le

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Le client n'a pas laissé de commentaire.

Sean K. le

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Le client n'a pas laissé de commentaire.

Vinessa P. le

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The man was kind of Rude ! He told me everything to keep me from renting the truck. He said that if I needed the truck for 6 Hrs I ñeeded to tell him right now an he wasn’t going to allow me to use iT ! An he demanded to know. He didn’t old me some very high prices in reference to the different charges for the use of the truck. But what he should have told me that it Rains in the truck and it don’t run well

MaryAnne W. le

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Le client n'a pas laissé de commentaire.

Kimberly F. le

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I was charged for an extra day even though I returned the truck on the same day. I was told be a office personnel that because the contract wasn't dropped off with the keys then he had to guess my return day/time information. Well that 'guess' costed me money. My complaint- I'm sure my contract information has to be somewhere within the Uhaul system. A simple phone call or email to me could have resolved the issue. Instead I was charged a full day for a truck I didn't have. Likewise, I've been trying to get the amount disputed...it has been 4 days and no one has contacted me yet. I think it is safe to say I'm officially done with the entire Uhaul company.

Shana C. le

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The smell in the truck was horrible, and very dirty. Other than that everything was good. Mr. Bob served me with great customer service!

churchill P. le

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Le client n'a pas laissé de commentaire.

Lynn G. le

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Le client n'a pas laissé de commentaire.