Overall good experience. The rental truck was clean in the cab and appeared clean in the rear but once inside the smell was awful. The previous renter had used it to move chickens as there was a very specific smell and some left over feathers. It worked for my purposes to haul a couch to the dump but would not have been acceptable for any other purpose.Kelso M.
Customer Reviews for Osemota Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
Innisfail, AB T4G1P6
Services dans cet établissement :
- Mon–FriDe 8 h 30 am à 4 h 30 pm
- SamediDe 9 h am à 3 h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Bill H.
This was an ideal rental experience. I needed a medium sized trailer, towed by my Ford Expedition to haul some large items to the landfill site. The Uhaul staff, Francis, was extremely helpful. I arrived at 9:30am and filled out all the rental paperwork and had my rental trailer securely attached to my truck by 10:00am. I only had one group of stuff to load onto the trailer, transport to the landfill and offload and everything went smoothly. I had the Uhaul trailer loaded up by 10:45am, and completely unloaded at the waste transfer facility by 11:20 am. I returned the trailer to the Uhaul store, Osemota Storage, in Innisfail at 11:30 am. Great service, very nice clean trailer, fair pricing, and excellent treatment by staff. I will be using this location again. I also strongly recommend this Uhaul lacayion to anyone needing a Uhaul rental or to rent storage for some of your vehicles or property. Thanks Francis. I appreciated your excellent, fast and very friendly service. signed Loren Wiberg at Innisfail, Alberta.Loren W.
Great fella at desk friendly and good humourKenneth W.
Le client n'a pas laissé de commentaire.John M.
Exactly as much space as I needed and less expensive than expected. Thorough inspection before move in. Very easy process altogether.Peter S. | Réservation
Le client n'a pas laissé de commentaire.Pete S.
Le client n'a pas laissé de commentaire.Scott H.
Trailer was in good shape. Tires like newTerry K.
The storage units are mouse infested and when we collected our belongings they were covered in mouse poop and pee. The mice chewed our belongings as well. Very disappointedBruce or Cinda B. | Expérience générale
Le client n'a pas laissé de commentaire.Thomas Harold B.
The agent at the Innisfail office was very friendly and helpful. I had trouble trying to rent the truck online and had to go the the office to get it rented. The agent told me the best way to rent the truck. He also helped me when the Calgary office for U-Haul called and gave me hassles. I will not do the online renting anymore but will go directly to the Innisfail office to get what I need. The Calgary office needs to get a better method of keeping in touch with their outpost offices.Jamie H.
Le client n'a pas laissé de commentaire.April M.
Upon pick up we had to get to a gas station quickly as truck was empty. The vibrations in the front end were painful to experience. Spilled coffee syrup was under arm rest and into middle storage compartmentSharon K.
I noticed some broken wires near the back... and the chains need to be replaced as they look like they have been dragged.Jessie R.
The person who answered the phone for drop off sounded like I was interrupting her family dinner. â€œHello?!â€ â€œyea just leave it thereâ€.Aaron M.
Le client n'a pas laissé de commentaire.Brian George Pau G.
Le client n'a pas laissé de commentaire.Dale R.
Le client n'a pas laissé de commentaire.Patrick G.
i never did get my refund emailed to meDusty S.
maintenance vehicles we had transmission issues that almost left us stranded on the roadMeranda R.
The unit rented was clean and ran well, however in the roof of the cargo area there had been two areas that the roof had been previously damaged. attempts to repair were made but the area above the 'Grandma's Attic' did not work and rain water entered the unit. Due to the leakage there was water damage to some of our packaging. This area of the unit roof should be repaired before anyone else rents the unit.Allen R.
The attendant in the office, a gentleman originally from Nigeria was a great help. A really nice man. Would go back to that location because of the service he gave us.Peter P.
I would say, keep doing what your doing, because the service was great and the attendant was more than helpful. I would defiantly recommend your facility to my friends. keep up the good work, and you will defiantly do well at your location.Terry C.
well I notice when I checked out I got charged 3 days rental instead of your app realizing I only rented it for two days . also you charged a 15 dollar cleaning fee even though I returned it clean and selected yes to it being clean . also unit was dirty when I picked up a little pissed off at all the extra I'm paying for definately worth letting people know your going to be charged extra even if your done and washed and returned early .Kyle G.
Le client n'a pas laissé de commentaire.Shari R.
Horrible service ,over charged and did not receive refund of deposit when truck was returned. Would never recommend uhaul to anyone!Paula K.
Put the trailer leg on a block so it does not freeze into the groundFred S.
All was good you could ask one more question like how do you rate the cost of your rental. Now that would give lots of bad reviews I think.Larry N.
Awesome customer servicejoseph B.
New owners so still in a learning curve. That being said the owner was extremely pleasant and went out of his way to ensure we had the equipment we needed, help with it and was accommodating to physically helping load the trailer on the hitch. I would highly recommend this location and the owner. Overall. Good expÃ©rience!!Gaynor J.
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