The mobile phone 24/7 vehicle checkout needs to be streamlined and made easier. I had to take my selfie (step 1) 9 times before the program told me it was clear and I could move to next photo. Luckily the photo of front of driver license was easy, then it wanted a SCAN of the back of the license...why not a PHOTO? I was told later that day by an employee that there was a "link" on the phone screen to allow it to scan...I looked for it and didn't see it. Couldn't continue because I couldn't scan. Why can't the photos of the license be done ahead of time and uploaded when the reservation is made, rather than at pickup? It's not the first time I've had issues with this 24/7 checkout. Luckily the checkin went just fine, taking and uploading pix of the interior and exterior of the vehicle...except it was raining at the time. This system needs to be reviewed and made easier and quicker.Greg V.
Customer Reviews for Out O Space Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
Pensacola, FL 32503
Services dans cet établissement :
- Mon–FriDe 8 h 30 am à 5 pm
- SamediDe 9 h am à 4 h 30 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Corey R.
Le client n'a pas laissé de commentaire.Cynthia J.
I had ordered moving blankets, which I was charged for, but there were non available. We had to drive to another location for the blankets.Uwe B.
office opened late. the truck had problems with a tire out of balance. it was a very rough ride. there is no way this was not reported by the previous renter. there was a very newer truck available, but he went to the back and brought out this truck which was not road ready.Michael A.
Le client n'a pas laissé de commentaire.Colby B.
Le client n'a pas laissé de commentaire.Stephen R.
Le client n'a pas laissé de commentaire.Kiley L.
Le client n'a pas laissé de commentaire.Anthony C.
Le client n'a pas laissé de commentaire.Carolyn T.
Le client n'a pas laissé de commentaire.Dumitru M.
It was difficult to do the online check-in it wasn't an easy processEva L.
The office was immaculate and the associate was delightful!!Holli S.
Le client n'a pas laissé de commentaire.Stephanie M.
Le client n'a pas laissé de commentaire.Alana L.
Le client n'a pas laissé de commentaire.DON C.
It's hard to reserve & rent the pick up truck. We had to wait for one to be available. After our 2 day rental, We didn't finish moving & needed to keep the truck for another day. We couldn't because there were no more that size. The pick up just isn't available very mch.tj D.
We asked for a smaller truck and got the 20 foot it was too big for our needs but overall a good experienceRobert V.
There are very few parking spots.Opal A.
Very close location to my move to my house. Small lot but great customer serviceBRIDGETT P.
Gentleman at Out o' Space storage was wonderful, he went beyond what was expected of him in terms of customer service. Merci!RAYMOND B.
NONE. GREAT CUSTOMER SERVICEDAVE S.
Le client n'a pas laissé de commentaire.CHRISTOPHER P.
Excellent customer service. The truck needed repair but was still operable. The service rep was exceptional.Melissa S.
Nothing to add. Just dropped off.WILLIAM H.
Le client n'a pas laissé de commentaire.christopher L.
Le client n'a pas laissé de commentaire.Stacy D.
Le client n'a pas laissé de commentaire.Ishom B.
It was quiet difficult to take photos and to know what does it count as previous damage when we picked up the vehicleMichael S.
Friendly, professional service.Ron V.
Very busy. They need help. I just handed my paper work in and left. But received a email message of acknowledging the returnkevin L.
Le client n'a pas laissé de commentaire.sheila H.
Cruise control would be a great addition!FRANK H.
Le client n'a pas laissé de commentaire.Ron C.
Le client n'a pas laissé de commentaire.EUGENE S.
Le client n'a pas laissé de commentaire.Cathleen A.
Le client n'a pas laissé de commentaire.allen H.
Le client n'a pas laissé de commentaire.Madelynn M.
Had to request assistance in hooking up tralerChristopher H.
Le client n'a pas laissé de commentaire.Ricky M.
Le client n'a pas laissé de commentaire.Rick M.
Le client n'a pas laissé de commentaire.VANESSA H.
Le client n'a pas laissé de commentaire.Donald H.
Le client n'a pas laissé de commentaire.Andrea B.
Super easy drop offKIMBERLY H.
Le client n'a pas laissé de commentaire.Perry H.
Le client n'a pas laissé de commentaire.James K.
Make sure the gas tank in on fullTammie R.
Le client n'a pas laissé de commentaire.Brianna W.
The gentleman working there was friendly and professional will use againJoel H.
The 26ft truck was excellent.Randy C.
Returned Sunday when they were closed which was one day late. Got charged for two days because it was an hour past 24 hours late. Also added charges for cleaning even though it was spotless and for returning when they were closed. From now on I will stick to Penske rentals because Uhaul is a joke of a company.timothy N.
Le client n'a pas laissé de commentaire.Melissa B.
computer problems made check in take way too longEugene R.
First time renting from you guys, what a great experience! You guys make it very easy and the car trailer was super easy to operate! Merci.Thomas H.
Le client n'a pas laissé de commentaire.greg P.
Le client n'a pas laissé de commentaire.ROBERT N.
Attendant was not helpful just told us to call 1 800 number....then waiting over an hr on the line no one answered we figured it out on our own......not customer friendly if issues come up.......Lisa W.
Le client n'a pas laissé de commentaire.PHILLIP ANDREW M.
Smelly and too expensiveHaleigh T.
The internet pickup and return is horrible. It would work much better in the APP.. The ladies on the phone are awesome!Jim R.
Very nice and helpful personnel.Patricia E.
Le client n'a pas laissé de commentaire.Jerome V.
Le client n'a pas laissé de commentaire.JA T.
Le client n'a pas laissé de commentaire.William A.
I was assisted by John. He is always a pleasure to deal with.Mark D.
Le client n'a pas laissé de commentaire.Roy W.
They where very rude and would not help a 68 year old woman lift the trailer off the hitch. They also talked down to her.Jennifer B.
Keep up that great customer service!DASHEAN C.
Agent was fabulousLARA B.
John and staff was exceptional, positive attitude and willing to help.Sean O.
Excellent Servicepierre Z.
It is an excellent location. Could use a variety of moving vehicles, such as pickup trucks and vans.Mary W.
Le client n'a pas laissé de commentaire.Kenneth B.
computer pass word was unknown - for my iPhone - to confirm the etc. on my pick up & condition etc, info . but the guy running the the place was excellent - he was very helpful even in going out side to show me a cool way to hookup my chain on to my car --- *the credit card machine would not work right !James D.
Just say hi my name is ........ can I help you.Karen M.
Le client n'a pas laissé de commentaire.Charles B.
Jon was great helpTEDDY B.
MerciL Thomas M.
Employees were so pleasant and accommodating with my need to change my pickup time. Highly recommend this location !JANET E.
Everything was excellent!!! Thank you!Ida C.
Le client n'a pas laissé de commentaire.William W.
While the initial rental set up went smoothly, the post return was poor. Nobody was available to receive the equipment, and while it took less than half the time initially to get the move done and return the equipment, refunding us for the initial amount took several days. When we asked about the issue, the lady we spoke to was rude and unhelpful. additionally, the equipment had light failures, plus the exterior was cleaner than inside the cab.Cathy O.
Le client n'a pas laissé de commentaire.Doug H.
Le client n'a pas laissé de commentaire.Parker B.
Le client n'a pas laissé de commentaire.Debbie M.
Le client n'a pas laissé de commentaire.David H.
The gentleman working was very nice and showed me where I could park my trailer when I sent to get gas for the U-Haul.Joshua H.
Le client n'a pas laissé de commentaire.Tim N.
Le client n'a pas laissé de commentaire.Thomas D.
The man who waited on us, John, was very friendly and helpful. Nicely maintained and clean facility. Easy out to interstate.Patrick G.
Le client n'a pas laissé de commentaire.claire B.
Awesome storage facility. Jon nd Mike went above and beyond to help my experience be awesome. Would definitely recommend to anyone looking for a storage facility Thank-you so muchTONYA C.
Quick and easy drop offEric Z.
The service was excellent , the business was excellent, and everything else was Fanastatic.Rosa T.
Le client n'a pas laissé de commentaire.John B.
mike was amazing. fast friendly. made sure I had everything I needed. his cheerful attitude and knowledge made the entire experience worthwhile. thank you sir.MATT R.
As a matter of fact I already have. Very clean. Very safe. But also, very very kind. My whole Uhaul experience has been a blessing. Merci.Sharon M.
Le client n'a pas laissé de commentaire.TEDDY B.