I never return the vehicle to this locationMario M.
Customer Reviews for Outbox Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Charlotte, NC 28217
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lundi au vendredi :
9h am à 1h pm / 2h pm à 5h pm
- Samedi :
9h am à 1h pm / 2h pm à 4h pm
- Dimanche :
11h am à 2h pm
Heures d'ouverture spéciales
- 7/4/2022: 9h00 am à 12h00 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Dee was great., good, friendly customer service and she knew her job!PENNY P.
There was a lock on the trailer door. We managed to get it open by an act of God. It would be better to have been given a key or some guidance as to what to do with that lockJoseph K.
Le client n'a pas laissé de commentaire.Linda S.
Le client n'a pas laissé de commentaire.Timothy E.
Le client n'a pas laissé de commentaire.Erik B.
I am very satisfied, the person who attended me was clear and friendly with my needs, I can only say thank you very much, blessings for thereMario P.
I was charged 2 gallons of gas despite retuning it above where I started. â€œHidden feesâ€ like this are a great way to turn away customers.Zach R.
Again, people at the locations are great. Pricing for one way rental is Uhaul screwing their customers. I will find a different option next time.Jerry B.
Le client n'a pas laissé de commentaire.Joseph F.
Only complaint is that there was either dog hair or horse hair in the back of the cargo van when we rented. Would have been nice if that had been vacuumed or swept out before our rental started. Other than that, all was terrific.Mary Ellen E.
Le client n'a pas laissé de commentaire.Matthew G.
Idiot worker didnt hook up trailer right. completely destroyed the back of my truck. Claim has been filed.Caleb T.
Le client n'a pas laissé de commentaire.Michael B.
Easy to bring vehicle back. However was charged for furniture pads and when I got to my house to move my items, I realized they were never given to me. Also I reserved a utility dolly and it was not available.Krista D.
One tire was under inflatedNathaniel L.
Always great serviceKenneth A.
Le client n'a pas laissé de commentaire.Adam D.
Le client n'a pas laissé de commentaire.Jonathan B.
Le client n'a pas laissé de commentaire.Brad M.
Easy transaction. Will use this location again.James E.
Great Customer Service!!Alfreda T.
Le client n'a pas laissé de commentaire.PETER P.
Le client n'a pas laissé de commentaire.Terry L.
Le client n'a pas laissé de commentaire.Kenneth A.
Le client n'a pas laissé de commentaire.Florence C.
No odometer in truck so I was charged for 50 miles but I only drove 15-20 miles. The self check out app would not let n Me get past of pedometer statement. I was charged $20 more than I should have beenScott F.
Le client n'a pas laissé de commentaire.Scott J.
Le client n'a pas laissé de commentaire.Vicky F.
Yes, the young man saw me pull up he came outside. Guided me into a parking space, assisted with unhitching and after inspecting the trailer thanked me and I was on my way.Sisinio T.
Le client n'a pas laissé de commentaire.William P.
Le client n'a pas laissé de commentaire.Michael C.
My truck leaked and ruined an expensive mattress. I was told by the manager he â€œcould do nothing aboutâ€ despite agreeing water had leaked Into the truck. Instead he told me that the trucks (were water resistant not water proof!â€ I will have to think long and hard if I am ever to use UHaul again if this is how they allow franchises deal with customer complaints.Andrew V.
Le client n'a pas laissé de commentaire.Jodi D.
Le client n'a pas laissé de commentaire.Dennis P.
Le client n'a pas laissé de commentaire.Rosemary R.
The lady did not know what she was doing. She didn't know how to hook up the car carrierâ€¦.I had to do it and hope I did it correctly. God forbid the trailer came disconnected, that would have been on Uhaul.Nicholas G.
Le client n'a pas laissé de commentaire.ROBERT M.
Le client n'a pas laissé de commentaire.MATTHEW S.
The return process was atrocious. The web-return process failed after I took a photo of the mileage. It was also difficult to indicate the return fuel level other than 1/4 of a tank. I had to spend over 25 minutes on a phone call to complain about the return. Charging a $20 "convenience fee" to unlock a truck to record the mileage and fuel level is absurd. Do you hate your customers?Steven G.
Very happy with experienceDerrick N.
I have no complaintsWILDEN R.
Le client n'a pas laissé de commentaire.Pertrina A.
Le client n'a pas laissé de commentaire.Allan H.
Le client n'a pas laissé de commentaire.DONNIE N.
Le client n'a pas laissé de commentaire.Steven B.
Very professional, and informative. everything was great. Merci.BRENDA C.
Le client n'a pas laissé de commentaire.ROBERT M.
Le client n'a pas laissé de commentaire.Michael M.
Not sure if they're supposed to be like this, but the dashboard lights weren't working. At night, I couldn't tell how fast I was going or what gear I was in. Also, a decal mentioned a parking brake, but I never did find it.Ian R.
Le client n'a pas laissé de commentaire.Richard D.
Le client n'a pas laissé de commentaire.Mike M.
Le client n'a pas laissé de commentaire.Neale J.
Le client n'a pas laissé de commentaire.Micheal H.
Our rental was clean and well maintained in appearance, but the inside smelled like cigarettes. The rental process was really easy and I loved that this location is next to a cheaper gas station.Scott K.
Truck was a dirty mess. Old makeup foundation and a vape in the door, looked like it hadn't been cleaned in a long time. Also stuck on food in the seats.Paige F.
List the tow ball size for the trailerHarry P.
Fast, in and out and the return was fast as well... ThanksNED J.
Nothing reallyTarveine S.
Dee at this Location is awesome....very nice and professional.Preston N.
Le client n'a pas laissé de commentaire.talton S.
What a differenceTammy C.
Le client n'a pas laissé de commentaire.Janet J.
The opening hours should be the same as those at South boulevard which would be 7:30 in the morning.Edward N.
Le client n'a pas laissé de commentaire.Juan C.
Le client n'a pas laissé de commentaire.Mark S.
Great location, friendly staff. I will use this site again.JACK M.
Allowing customers to rent one way for a shorter term at a lower rate. I was charged an amount for set days but didn't need it for the additional day. I wasn't offer a discount or anything.TIARA L.
For the online check in, provide many of the required items (contact name, passport, driver license, etc) at the time of order (or night before). It took a long time and was unnecessary as we were waiting next to the van ready to roll.Tyler R.
The approval process for picking up the truck took a little longer than anticipated.Shelbi F.
Le client n'a pas laissé de commentaire.Jessalynn B.
Was never able to get in contact with store. They won't answer the phone and was closed during the day when I dropped it offRoberto C.
Nobody wants to drive a truck 8 hours with a large spider crack that takes up 2 sq ft of the center of the windshield. Your communication time to get back to worrying customers is shakeup at best. However your price difference was awesome. I owned a commercial moving company for 17 years and it was difficult to understand why you would have such a difficult time tying off the load (no hooks-no belt type connection ) on a new truck with 3700 miles on it. Thanks for the opportunity to do the easiest job in the world (critic) I did it for you and I'D use you again only because I know WTF I'm doingDonald D.
Just one glitch. A lock was left on the roll up door and the only key I received was the truck key. So I had to return to the location to get it taken off. They had the key and removed it. It just cost me time and mileage to get the lock removed. The lady there told me she would give me a discount for my trouble but I don't think it ever happened. I do feel that a discount would be in order.Terry B.
Le client n'a pas laissé de commentaire.Idee S.
Le client n'a pas laissé de commentaire.Elizabeth B.
Everything was excellent thank you for making my moving easy and simpleUdilfido M.
Le client n'a pas laissé de commentaire.VINITHREDDY S.
Nothing to do with location. But i must put on the record that i made my reservation for a different location so that i could pick up at 7am but on the night before i received a voicemail that i would have to pick it up in the Clanton road location which was a little further away for me not a big deal. However the big deal was that i wasn't properly informed that that location didn't open until 9am so for me to get to the location at 7am to find out that they didn't open until 9am is not acceptable and to be only offered $50 dollars for such a huge inconvenience makes it worst. seeing that i lost $500 for your last minute switch, which i never agreed to and it would seem that if you never actually reached me you should have never taken it upon yourselves to just change it especially when you could have just had someone drive the truck to my reserved location a few miles away in the same city. That is absolutely unacceptable !!!!Robert M.
The truck smelled and wasn't very clean, but overall it was a pleasant experience and the owner was very kind and accommodating.Danielle N.
Continue to be kind with a smile.Crystal P.
Le client n'a pas laissé de commentaire.RICHARD S.
Dennis, the manager gave us awesome customer service. We had a bad experience with Budget not once, but twice and we were in a real bind, but Dennis went above and beyond to help us get on the road. Would recommend this location to anyone and tell everyone to stay away from the local Budget rental! Thanks for you kindness Dennis!Anthony B.
Attendant saved a parking pass for me ru retrieve as I had forgotten it in the truck. Merci.ANNETTE F.
Le client n'a pas laissé de commentaire.Madison R.
Le client n'a pas laissé de commentaire.Larry K.
Le client n'a pas laissé de commentaire.TERRI H.
Le client n'a pas laissé de commentaire.Alicia B.
Le client n'a pas laissé de commentaire.JONATHAN Z.
Le client n'a pas laissé de commentaire.Hunter M.
Le client n'a pas laissé de commentaire.Kimberly T.
Realistically will not be using uhaul again. It's unacceptable to call a customer the day before a one way rental which was made a month in advance and then tell me the truck is unavailable. I was then called back and told the truck would available, but when I arrived the truck on-site was smaller than what was reserved. They then proceeded to charge for the larger truck that was originally reserved. Also, the furniture dolly was unavailable on arrival and was told I could purchase them for $25 if needed rather than renting. Overall, I had an unpleasant experience that made moving to a new city much more stressful than anticipated.Brendon L.
The lady at the drop off did a good job telling me what to do in order to drop it off, off hours.David R.
Ake sure that the contract is correct because my milage was included in the rental but being charged for it and it's not fairErnest I.
Le client n'a pas laissé de commentaire.Warren T.
Closed during the middle of the day. Made you turn in the rental yourself.Benjamin W.
Le client n'a pas laissé de commentaire.Nicholas G.
Le client n'a pas laissé de commentaire.James A.
Have the truck on timeNicole R.