It would be unfair to rate this location as we were redirected to the location after our initial reservation location failed to leave the key in the lockbox for our early morning 'guaranteed' reservation. We were on hold for 30 minutes waiting for an option. Progress Avenue was a considerable distance for us to travel to and from and UHaul's error put us behind schedule/cost considerably. Progress location at least provided the service we were promised.Cindi V.
Customer Reviews for Overseas Trading
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Scarborough, ON M1P2Z2
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 11h am à 6h30 pm
- Sam : 11h am à 5h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Excellent service à la clientèleKIMBERLEEMAE B.
Have someone dropped the tools in the trucks or van before they close, specifically for mobile pickup up, I was not able to get any of the moving supplies that I ordered.Andre V.
U-HAUL app does NOT work to take a photo for return process. And there is no other way to return the truck, so they can charge customer more money. This is what happened to me. This location closed my rental two days after I returned the truck, and they charged me more money. SUCKS!Feng Y.
Le client n'a pas laissé de commentaire.Sarah H.
I had ordered blankets and a dolly, neither were in the van when I picked it up, I had advised u-haul and was still charged for them. I tried calling yesterday after I dropped the vehicle and was on hold for over an hour.GEORGE P.
Le client n'a pas laissé de commentaire.JANK P.
Le client n'a pas laissé de commentaire.WEI L.
Friendly - van was cleanVanessa F.
Application doesn't work properly. You can not get rent right away.JEYHUN I.
Le client n'a pas laissé de commentaire.Annita F.
Le client n'a pas laissé de commentaire.BOBBY A.
Le client n'a pas laissé de commentaire.SMILE M.
The truck was parked under a tree, so there was lots of tree sap on the windshield. The window wash fluid was empty. The AC does not work.ZIHAO W.
Le client n'a pas laissé de commentaire.HAIJIAN L.
Exhaust needs to be maintained. I looked under to realized it had a clean cut right off. Very load and embarrassing to drive as it would draw a lot of attention. Established companies shouldn't be subbing out to smaller companies that can't provide quality and maintenance. Complete bullshit.NAZIR F.
Le client n'a pas laissé de commentaire.Marcelo D.
Awesome service owner is very supportive and helpfulUTKARSHKUMAR P.
The truck was in horrible shape. The back door did not open very easily. It felt like there was a leaf spring broken as every bump felt like hitting a large pot hole. The transmission wouldn't shift until approx 4K RPM, the fuel efficiency gauge was in the red for basically the entire rental period, I spent over 100 $on gas. I won't be using UHAUL again. All of that money and you can't even get a decent truckSHAYNE W.
The van was parked beside a tree with a car parked directly behind it. As someone who doesn't normally drive a van it was extremely difficult to maneuver the van out of the parking lot even with the gentleman being nice enough to move the car. I recommend a larger lot or less vehicles so you can back up easierKayla C.
We booked 20 ft truck for two days. Was told two days before pick up we would have to go to a different city to pick up the truck (was promised a price reduction of 50 $to cover gas costs but that wasn't honoured) . Told when we went to pick up the truck that they didn't have a 20 ft truck and would have to take a cube van (not acceptable). We were given a fax number instead of a phone number to try and sort out. Sent to different location (still no truck) but finally got a phone number. The people on the phone located a 26 ft but we were told that we could only have it for 24 hrs. By this point picking up the truck was 4 hours later (2pm) than when we were supposed to pick up the truck (10am) and when we were supposed to have it for 2 days that was cut to 1 day. This is crazy bad customer service. We have no idea why this happened (over booking, crappy booking system or combination of both) but this absolutely means that we will NEVER use UHaul again.VERNON D.
Le client n'a pas laissé de commentaire.MICHAEL B.
Le client n'a pas laissé de commentaire.DAVID JOHN D.
Your web page does not work on firefox mobile browser (latest version) when you try to upload the photos (I lost some time because of this), the person on the counter was very slow I lost almost 1 hour of my rental time waiting to get the truck keys and the dolly/blankets; When I was going to refuel, was not clear if I have to use gasoline or diesel, it would be useful to have a clear label somewhere in the truck; The price estimation does not show taxes when reserving, it should.ALEJANDRO R.
Worst customer service ever. I return truck well within time but still he charged me for extra hours. I did not ask for insurance still he charged me for insurance. He doesn't know customer service at well. Brown owner so he will keep you wait and serve other customers.Vishal D.
Truck was piled up with snow and took another hour to clean it. No utility dolly was provided even when I requested for it. No response from the number provided for assistance when tried to contact and lose another hour on it. If I had time to rethink about my options I would've gone for another without any second thought!Geogy Lal V.
Truck not available. Had to go somewhere else to get a vehicle extremely small to move a house. Had no choice nothing else was available. Supposed to pick the truck up at 10 am didn't get anything until 11:30. Horrible service especially at the last minuteFedele C.
This truck should not have been available to rent to anyone in its current condition.GLEN C.
Le client n'a pas laissé de commentaire.Denmark P.
Le client n'a pas laissé de commentaire.DELIO A.
The person on duty did not know how to sign out a uhaul. I had to call uhaul on my Own and get the reservation changed.CARLYELIZABETH S.
I asked for phone check in. But the key was with the uhual rep. The dollies were not inside, I had to go grab it from inside the office. And carry it to inside of the truck.Fardeen D.
I was overcharged mileage. Vendor could not update mileage from previous user so I was charged more mileage than I used. Uhaul has not replied to my inquiries about being overcharged. Disappointed that I had to pay for mileage I did not use.Gabe K.
Only poor experience was with the pick up process. Took 45mins to verify reservation!!Jeffrey C.
Clean, reliable, and a comforting experience all through out. No better way to plan a haul for yourself.Karam K.
Excellent customer satisfaction. Thanks to the owner of this location to help me at the last moment.Grrpreet S.
The phone app was non-functional for myself and the user before me. There are definitely some bugs that need to be ironed out and it needs to be more user friendly. (The first screen can lay out what is expected in terms of pictures, and that you must remain with the van, while checking in due to location tracking, etc.)KUMARASAMY S.
Le client n'a pas laissé de commentaire.Jason L.
I booked counter service. However when I reached the location the person in the store simply told that she can't be of any help and I need to send email to the uhaul customer care to sort out my problem whatsoever. I had to wait more than 40 mins in order to get hold of uhaul customer service agent and then they told me that since the service is of type counter they can't help and provided me a local number who may help. I then waited for another 10-15 mins before I got connected. This time the agent was very helpful and converted my booking to mobile. I wouldn't recommend anyone to book or use this location.Amlan S.