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Anna H
Customer Reviews for Owatonna Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Only improvement, the U-Haul app kept glitching saying error, which made it stressful knowing if the drop off actually went through on the app
ERIC GThey were able to correct the wrong info once I explained and showed them the original reservation. Very helpful.
Wayne PWould prefer a little more clarity on mobile drop off but overall easy
BRYCE KI thought that Lori( the person who is there after 2:30), went out of her way to get a truck to this location on a month end weekend. When they were already heavily booked for the weekend. Much appreciated -thank you!
Tricia OThe people were very helpful and friendly, great to work with
Tom BRien
Hugo CWas not able to self-return the equipment. Was told that we couldn't self-return (after we tried and the trailer slid down an incline) since the location was so busy upon our return. Then the person told us that we shouldn't have tried. However the instructions at the location should have been made more clear BEFORE the attempted self-return and the U-Haul app should NOT have suggested we do a self-return. Very frustrating and embarrassing. Will not rent from this location again.
BRYAN DEveryone from start to finish was very professional and helpful.
Lynette PGreat conversation with manager
Gary SHave the gas tank filled up so just need to fill again!!!!!!
DUANE NKeep the gal who works in the office at this location. She is fantastic-very helpful
Steven BAgain, in and out within minutes. Friendly staff.
Dominic DThe truck was in good condition visually. However, the exhaust needs major work. It was extremely loud. I have used many U-Haul trucks before and that one is not doing well.
Courtney ZGreat Help! I used a car transporter to take a 55 T-Bird from Elk River to Claremont........NO PROBLEM..........WILL use them again in the future!!!!!!!!
Dean GGreat service! Delivered to expectations.
Larry SQuick, easy, friendly
Mark BYou have overstated the fact that it rides like a car , but works like a truck. It does work like a truck, but the ride is terrible. A lumber wagon is smoother. And fuel economy is not there. The 26' er had a Triton V-10. The weekend cost us $1 400 for truck and mileage, fuel. I think that is high.
Steve WThe person in charge was so friendly and efficient
Mel JVery cool and efficient people
Kent KYou were accommodating and were very helpful.
Felisha RCustomer Service at this location was FANTASTIC! Keep up the good work.
SHAWN PJust a great location the new all dealer and owatonna self storage it's only place I'd go.
Matthew AThis review is not for the Owatonna location, but for the Northfield location. I was guaranteed a 26' truck, but when we got there (after 75 minute drive) I was unable to get the truck. Not sure what you think guarantee means, but I do know. Wasted 2 hours of 3 peoples lives for nothing. Got a 20' from Owatonna. Didn't adjust the price.........Even when I asked. We could have had everything done in an hour, but nope it took 3 hours. I will never use Uhaul again.
Charlana JNo comments
Bonnan JWas easy, the personal was very helpful and polite, was my first time renting from u-haul, the ladies in Owatonna were so kind. Merci
Judy SOrganize better at getting the pickup locations the locations people want and initially select
Kate SLaura and the staff with U-Haul were so great to work. They accommodated me during a move and provided excellent customer service. Thank you so much for your kindness and generosity!
rebecca nThe pick up location was great. Busy but fast!
Danielle AEverything went very well. The agent at the office there was very nice, and processed my reservation quickly and without any problems. Drop off was a little confusing because I went on line to return the truck, and at the end of the process, it asked me to pay but I had already paid for the truck and storage reservations when I went into the office to pick up the truck. If my payment information should of been made mention of in the on line app., It would of made it less confusing. Otherwise things were good and I really appreciate Jodi's positive & likeable customer service assistance.
frank s | RéservationI have dealt with this location several times and service has always been top notch
Mary MThe ladies there are amazing.
Melany MGreat customer service and very helpful
Catherine SI hate that I have to rate the locations. They actually aren't the problem. My problem has been with customer service. The truck I rented broke down. I understand that breakdowns will happen, but the follow through was atrocious. The breakdown resulted in the truck needing to be towed away. Fortunately, I had a family member following in my personal vehicle. So, we made the 186 mile drive home to wait for the truck to get repaired. It turned out that my items needed to be unloaded before any repairs could be made, so a different truck was arranged. This resulted in me needing to take 2 days of vacation to be there for the transfer and to be able to continue my move and the 186 mile drive back down to get the truck. Since U-haul didn't have any drivers available, I had to pick up the replacement truck and drive it to where my broken truck was sitting. That wasn't a big deal, but when I got to the location to pick up the replacement truck, I was informed they didn't have one for me. So, my family member and I got to stand around for 1/2 hour waiting to find out if we made the trip for nothing. Finally, they released a truck to us. When we got to the location of the broken truck, the crew hired by U-haul was there waiting for us, so we thought that was a good sign. Well, it took the crew of 5 an hour longer to transfer my items from one truck to the other (walking directly across the ramp between trucks) than it took the crew of 2 that I hired to load the truck and my crew had to navigate flights of stairs. Not only did it take them longer, but I had to help move the heaviest items, because the 5 guys couldn't do it on their own. Eventually, we were finally able to finish the move. With as late as things had gotten, we unloaded the truck the next morning. Which we did 2 hours quicker than the 5 person crew transferred my items. Granted, we weren't needing to pack and stack items, so that saved us some time, but there were 2 of instead of 5. By the time we finished unloading, U-haul was already calling to see when I'd have the truck dropped off. I let them know it would be back within an hour. We actually had it back in about 1/2 hour. The next day when I checked my bank account, I found out that I was billed for the extra days I had the truck due to their breakdown. I have reached out 3 times to try to get that resolved. When I reached out, I was informed that someone would be in contact with me within 3 business days. It's been almost 3 months since my initial attempt and I still haven't heard from them. Even after reaching out 2 more times and letting them know I was disappointed in the lack of follow-up. It seems pretty obvious to me that customer satisfaction doesn't mean much to them. They were quick to collect money from me, but when they should be reimbursing money they ignore the customer. It's very frustrating to be billed extra for their faulty equipment. The part that failed wasn't a routine maintenance type part, so I wouldn't have held the breakdown against them, if they had treated me fairly. At this point, I would never use U-haul, again.
Timothy GThe lady who hooked up my trailer didn't do a good job of tightening the hitch. My trailer came off the hitch on the way home. VERY DANGEROUS! It's a good thing it was empty and it came off after I got off the Interstate or it could have been a very nasty experience.
Kayla CThere were great to work with. Very helpful! Thank you!
Scott HWasn't able get lig.hts work in storage unit. We managed Thanks!
Raymond BThis location is great!! The people working there were extra helpful. Will definitely rent from them again.
Bill EGood location. Good people working. Double checked I was aware of all the pricing before I was charged
Skylar BBoth Representatives were very helpful and knowledgeable. They were busy and working together as a team for a smooth customer experience. They even started truck to warm it up and pulled up our truck. Did a complete walk around. Love it when you get great service like this. Merci!
SCOTT BI had no problems on renting the uhaul. Very nice people to talking too.
Kimberly BImprove the Uhaul app. It's awful.
Dana THeadlight out and engine light was on.
Daniel BWent great, love the cheerful atmosphere
Daniel B | RéservationOther than the mice in our storage it was a very nice unit and would recommend this storage unit.
Valerie M | Expérience généraleThe system you have set-up is very good. Thanks 😊
JAMES Z | Expérience généraleAlways kind and friendly customer service.
Tammy W | Expérience généraleAwesome storage facility. Such friendly, caring and attentive staff. I will use this establishment again when I am in need of storage.
LINDA M | Expérience généraleEveryone I met there were courteous, polite, well humoured. Great to be around people who don't wear frowns all day. Wonderful to work with. Quick response to everything I ever questioned about. Maybe the have ESP?
Frank J | Expérience généraleThe staff is very friendly and helpful. The unit was clean and easily accessible. I appreciate the security fence and gate.
Marie L | Expérience généraleVery pleasant staff thank you.
Elizabeth S | Expérience généraleVery welcoming staff, easy to work with, unit stayed dry, they have pallets on-site to use if you need them, highly recommend this storage facility!
Angela O | Expérience généraleNo issues, friendly staff & secured facility.
Heather G | Expérience généraleAlways great service!
Chad C | Expérience généraleHighly recommend. Professional and friendly staff and safe, quality facilities.
Emma H | Expérience généraleI valued the experience. Staff was always friendly and helpful. I recommend this facility to others.
Jim K | Expérience généraleGreat facility! Easy, secure access, with friendly and helpful staff. Clean and dry storage units.
Coleman W | Expérience généraleOwatonna self storage is easy to do business with and my experience was great. Will do business with them again.
Tim L | Expérience généraleThank you guys!
Jeanna N | Expérience généraleI have rented here before an always will jermey is amazing
Neshon S | Expérience généraleThe staff is very friendly and courteous! I have utilized this facility on a few occasions and I have always had great service and clean and safe sheds. I would absolutely recommend Owatonna Self Storage!
ALICIA O | Expérience généraleJeremy was just great! I never worried about my stuff!
Hattie H | Expérience généraleThe facility is always great to.use and staff is very friendly 10 stars!
JONATHAN R | Expérience généraleThis Storage facility is well maintained and has a very friendly and helpful staff. They get a 10 out of 10 from me!
Roger H | Expérience généraleI had very good experience at this site! The office staff are very helpful and friendly! Thank- you for an excellent place to store the stuff!
Mike M | Expérience généraleoverall we were well pleased with the storage and service!!
Carol F | Expérience généraleIn the winter, there is no snow removal so when you drive up to the location, you don't know where the driveway is and might just turn into the curb. Also last September there was a breakin and my unit was broken into. Almost all my stuff was stolen. With all the cameras inside and out, with a security entry pad, the thieves got in. Finally when I moved out, KO refused to return my deposit saying they had no record of my deposit but that's because when I first rented the unit this rental place was owned by a different company and KO purchased the business last year. So all customers who rented from the previous owner will not get back their deposit. NO I will not recommend this location or KO storage.
Anthony C | Expérience généraleWe were very satisfied with the rental unit. Always accessible and clean and dry. If we had a concern they were there to take care of any issues. Thank you! Cees and Cindy
Cynthia K | Expérience généraleExcellent experience! Jeremy runs an amazing business. He is personable, honest, reliable, and helpful. Would highly recommend!!!
Brad R | Expérience généraleNo problems. All went well.
Richard M | Expérience généraleThis was the nicest facility I have dealt with! The phone was always answered when I called, the people were super nice and helpful, the lot was always plowed and accessible in winter and they were willing to remove ice built up in front of my door if I needed to get into my unit. The keypad and security gate were always in working order. I had my items stored there for 3 years and I always felt safe due to all the safety measures in place as well as they were on-site a lot. Best experience I've had with a storage facility.
Michele D | Expérience généraleSuper nice friendly folk, very helpful.
Brent P | Expérience généraleVery nice experience. People there are great to work with. Thanks
Scott H | Expérience généraleVery clean, secure facility with great customer service.Would definitely use again and recommend others to use if storage unit is needed.
Frank K | Expérience généraleClean facility and extremely helpful staff. If I every need a storage unit again Owatonna Self Storage is the place I will go.
Todd D | Expérience généraleVery easy dealings with staff. They had what I needed, when I needed it. I hope to get my security deposit returned.
Michael B | Expérience généraleThank you!! This was my first storage rental and it was a excellent!! I will totally recommend your facility to my friends and family. Thanks again!!
LISA R | Expérience généraleClean and secure facility. Owner is friendly and was always very accommodating and helpful. Highly recommend this business.
PAMELA P | Expérience généraleGreat people to work with. Thanks for the great service. I will recommend your business to everyone I know.
Ralph S | Expérience généraleClean, well-maintained, and convenient. Definitely will come back for any future needs.
Derek J | Expérience généraleI would highly recommend them and will the facility again should the need arise.
Sarah F | Expérience généraleStaff is very helpful.
Bonnie J | Expérience générale