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JANET R
Customer Reviews for Pacos Paints & Two Helpers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The truck allocated to me had a smooth ride problem and high gas consumption
CHIDI DMerci
Roger W5’x8’ trailer was perfect for our move and simple reservation online and late night return drop off was convenient
cliff rBest company to rent from very professional and polite he has such an inviting spirit I will write anytime from that company. If I could give more than 5 stars I would give a 100
Shelly WCustomer service is always great, nice and friendly at this location. The vehicles are always clean. Never a hassle renting or returning your truck. Plenty of supplies are available f needed at reasonable price. I've rented at other locations years ago, since finding Pacos Paints & Two Helpers, I've been a dedicated customer for any moves that I have to do whether big or small. Je les recommande fortement.
Yolanda SVery helpful and professional! Easy rental experience
Thomas GOnly thing is small rental trucks may have a pull out ramp attached to truck or portable ramp
Jerome HS.O.
FRANK VUhaul was an easy pick up & drop off! The owner was also super kind!
Christine RThis location did a wonderful job with customer service. U-Haul its self as a company is fraudulent. I have had a perfect standing with U-Haul. I rent vehicles, return them back safe and sound, and always fill it back up. But somehow U-Haul linked my account to my brothers account which I'm pretty sure is illegal. They then put an e-alert on my account saying they should rent from me all because of my brother possibly not returning equipment with the gas take to where it was supposed to be. Mind you this has NOTHING TO DO WITH ME! I purchased a home in 2020 and another in 2024. I haven't moved since then, I haven't rented from U-Haul since then but I was put on alert because of my brother. To me I see it as me paying for a family members credit card debt. This should be illegal and I was one shocked and second highly upset! Either way this location the representative at this was patient, kind, and helped me through this. They called the e-alert team to see what the issue was and allowed me to speak with customer service. The representative made sure I was okay and wasn't mean or rude but understanding. I would definitely rent from this location if I ever had to. Great customer service!
LILLIAN LThe equipment was in excellent condition and the employees did a great job.
Dennis SSomeone was there to help when I arrived. He took care of checking it in for us. How do we get the credit for sweeping it out before returning the truck?
John TI really don’t think you have much to improve , just a great place overall
GERALD MRien
Jay SExcellent service from the get-go! Perfect drop off at destination. Fortement recommandé!
Jack MThere needed to be an inside light in the cabin!
Suzannah ECarlos es exelente
Adolfo PI chose the U-Haul location at Paco's Paints based on my past experience with their helpfulness and professionalism, and once again, I was not disappointed. I was politely greeted by the staff and made to feel welcome immediately. The vehicle that I had reserved was clean and ready for me at the time it was promised, and they had boxes, blankets and moving supplies readily available if I had needed them. The team at Paco's Paints made check-out and return process stress free. I would highly recommend this U-Haul location to other customers in the Ellicott City and Columbia areas.
russels nEverything was perfect, the truck was great and the rental was made very easy but when I picked the truck up there was only one person working and the person in front of me took forever.
JOHN GGreat service
Jeff MAlthough the representative was very helpful with setting up and attaching the auto transport trailer to the 10' U-Haul truck. The equipment was including both the truck and auto transport trailer was not well maintained. I noticed the first issue while driving on the highway at night, it was very difficult to see the road requiring me to use the high beams and drive slower than planned as the auto transport was loaded. Upon further inspection I realized that the truck had one headlight out, I was on a tight schedule and this delayed my arrival to the destination. Then after managing to return from the destination back home with the auto transport loaded, the next morning I noticed a tire on the auto transport was completely flat. Again, due to the delay caused by the headlights I was on tight schedule and would not be able to return the truck to U-Haul on time as the tire would need to be repaired. I called U-Haul to notify them of the issue and they asked me to contact the roadside service to repair the tire and also informed I would be charged for an additional day due to a late return because I called to inform them at 10am and the rental was due at 9am. After contacting roadside they repaired the tire within an hour, but was unable to return the truck until later that day as I had to be at work. Unfortunately, even though the delayed return was directly due to the lack ok maintenance of both their truck and auto transport trailer, they indeed charged me for an extra day. Terrible customer service from that perspective.
Carlos TLove the guy at Paco's Paint. Always courteous and professional and the equipment is well maintained.
Glenn CWe had to go into the parking lot to retrieve our own truck.. in my opinion and from prior rental experiences with I Haul locations, the truck was always brought out to us near the rental office. In addition, the owner or designee should be showing the renter where everything is on the truck and how it works .. that did not happen for us. Luckily, my husband remembered from prior rentals but someone who has never rented a truck before might be totally lost.. every aspect of the rental should be explained.. just saying.
Connie SGreat location, we rent from here about five times a year to support a high school marching band. This transaction had a fuel fee which was unexpected. We refilled the truck to the same level it was at on pickup. How do these charges get reviewed for trucks returned after hours? The parking lot has a steep grade to it and this particular truck was at a 1/4 tank. We take pictures of mileage and fuel before we take out the truck and on return and we have the fuel receipts as well.
Dubby BPaco’s Paint personnel were very kind, patient and helpful!
david rNo improvement needed
RICHARD DEverything was in order, and the truck (fairly new) was in excellent condition. Staff are efficient, friendly, and thorough.
GORDON SPacos Paints & Two Helpers The Saturday Manager after they were Close he still helped me with my rental of the truck. Very nice place to rent from because they had space on the lot to park my car while I rent a truck. I would rent from them again. Thanks again, Steven
STEVEN MFast and excellent customer service, next time i need a truck will look for this specific location. Thanks
amilcar hRien
ERROL GI was impressed
ROBERT Tlove the owner. Carlos is a great guy.
TIEN DExelente personal
Adolfo POne of the tires lost a LARGE portion of the tread (~10x4 in.) less than 2hours into the trip, and was replaced by a road crew. Evidently, it was an old and rotting tire and should have been replaced PRIOR to rental.
JOHN FAbsolutely perfect
michael eThe crew at PACO’S were very kind and helpful.
RYAN DWe had two experiences in the span of a few days and they were night and day different. The first was at Evergreen Gas and they felt very much like dealing with Uhaul renters was more of a hassle. Juxtaposed to that experience, Paco's Paints was a pleasure. They are exceptionally nice there, provided a ton of necessary info and definitely made the whole experience easy.
Brian BEverything was wonderful- just wish I had done another day!
Elaine ZCharged me for an extra day when I dropped off on time. Management and associates weren't available to help with drop off because they were having a cookout. They had a small child helping customers.
Datoya CEverything was great with the rental and facility but it took us 30 minutes to get the keys before hours because the Uhaul website seemed to be having issues. We tried using multiple websites and the Android app but couldn't get it working. Luckily it worked when we tried using an iPhone, otherwise we would have been stuck. Frustrating!
Lauri CQuick, efficient, and great truck. Je les recommande fortement.
FREDERICK JRobert was extremely knowledgeable and very helpful with my rental. The process was fast smooth and easy. I would highly recommend them and will rent from them again.
Doug STaking pics on the app when returning was clumsy, I have to take multiple (5-8) pictures before it would register. Customer service team was excellent, they proactively called to switch my pick up location when they identified that my original vehicle would not be returned in time.
Kim MTwo people running this location. One gentleman was helpful. The other was very rude and seemed like he didn't even want to be there. While I understand that it was raining and you can't change the weather this guy didn't even want to inspect the equipment before letting me leave with it. Did not help me hook up the tow dolly either. I guess he was afraid of getting wet.
Brian KThe staff was very helpful and knowledgeable with regards to my equipment usage. I appreciate the service and attention I received.
Melvin MCustomer Service was very poor, lock was on back of trailer when I picked it up...waited an hour for them to try and remove the lock before giving me another trailer. U-Haul Rep took no accountability and blamed others.
Jim KExcellent customer service every time we utilize.
SAKINAH MPersonal de el estableciendo es demasiado atentos
ADOLFO PPaco's is great! Convenient and user friendly -- definitely recommend!
Greg JA 15 foot truck is not 15 feet of floor space. It wasted some time in getting a bigger truck.
ROBERT MMy drop-off was quick and efficient. I had no issues at all.
Gregory HNothing, it was a pleasure 🙏
Ryan DEasy transaction. No worries what so ever.
Mike P