Truck needed windshield washer fluid. But otherwise everything else was good.
David Wagner
Customer Reviews for Pak Mail
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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great experience
Phillip VallejosGreat service!
Kim RayOur experience was amazing. We had o pick up the vehicle late due to a snow storm, then drop off after hours. They were very accommodating. I would recommend to anyone. Traci
Traci WilsonGive instruction on how the fender folds down to be able to get in and out of their car when renting a full car trailer.
Dwain BoazVery professional and easy to work with.
Conner HoldenExcellent service à la clientèle
Stephen FergusonI would have given a great review overall until I got phone call from who I assume was the owner after I dropped the truck off. Without even saying hello, he began accusing me of not returning equipment I didn't even rent. He told me I had handtrucks and multi dozen pads that I didn't return (I only rented one hand truck, an appliance dolly, and 1/2 dozen pads - all of which were returned with the truck -folded and cleaned.) After a minute of me running through what I had paid for and returned, he relented. Not the greatest experience. Maybe confirm what customer has what before accusing them of something.
Holly VescoHeadlights barely worked. Turn signals didn't work. Thankfully I used the truck during mostly daylight hours. Wouldn't want to have to drive it on unlighted streets.
Michael GableGood experience, easy process, friendly and helpful staff.
Krista MolloyThe owner was very nice and polite.
STEPHEN RAILEYMy wife and I noted the vehicle was very clean and didn't smell bad. Good experience.
ERIC MATHERNEMake sure the correct lock is on the truck so it's easier for the customer to pick up and get a sign to let people know what store is the uhaul dealer
Andrew NaselliVery good service and and not very expensive. Abraham is very helpful!
PATRICIA CACHOLAThe truck was very clean, but the steering was way off making it feel unsafe to drive.
MICHAEL ZinserOverall Uhaul has taken a big step back. The equipment was dirty on the outside, relatively clean on the inside, the truck drove as though it needed to have maintenance performed on it. Our reservation was changed at the last minute to a new location and we were charged for the additional miles. The original price that we were quoted was at $.59 a mile and then we were charged $.69 a mile. feel like the entire process was absolutely miserable and a total scam from beginning to end. I will to never ever ever use U-Haul again.
Erik WojcickiVery helpful employee
Charles KingThe 24/7 application is a complete disaster. I had to call CS both picking up and dropping off and wait times were over 30 minutes.. will never rent from uhaul again
Matt ElgesPerson at pakmail was fine
Eugene DavisEverything is great. No improvement needed.
Wilford BradfordFantastic rental! It was easy to set up online and the pick up and drop off was quick and easy. Thank you very much!
John BrandeThe car had trouble starting. I wanted to explain this to the person who checked me out, but the store was closed in the middle of the day. The truck only had a quarter tank of gas, not convenient.
Shirley BrownAbraham was helpful and nice. The van was missing a windshield wiper. It was probably stolen and is not necessarily the fault of the location.
Jason AllenExcellent experience - very easy to use!
TIMOTHY MEDVEDMy charges doubled for no reason or not a reason explained to me.
SPENCER EDWARDSTrès bien
Hong TranThe staff was very friendly.
Christopher LaakeAlways helpful and courteous
Leland WagnerVery accommodating extremely helpful.
Stansell ShortI have used this location numerous times. Always professional staff with well maintained equipment.
Matthew StickaThe owner at this location is always very helpful, friendly and professional. I will definitely return to this location in the future!
Wendi ConderSend receipts on time, show better instructions, don't use 24/7 thing
Rustambek ShodievThere was no room for improvement! Everything went flawlessly. I couldn't have been happier.
KRISTIAN GEIGERNothing I can think of. It was a good experience
James NixTruck's windshield was filthy, try cleaning it
Jim HietalaGreat rental experience!
John YangI am retired l asked for 19,95 a day truck but when l realized it was a bigger truck charged 29,99 l was so upset..l am also somewhat disabled and l live only off SSI so yes l was in thinking now why the key didn't fit the smaller truck only the bigger one l was tired and yes it was late in the day 4pm he closed @ 5pm ..l figured it out after l left dummy me not realizing the fees was for the next size up charge ..he had a 19,95 truck told him twice l was only moving two couches why l don't know all way around miscommunication about size of truck and l was not happy that l didn't catch what just what happened that l was charged more. I am a bit slow @ 64 years old...
bonnie minneySuper friendly service and everything was smooth from check out to checking back in!
Scott BehrendsVery friendly owner!
WAYNE JOHNSONAbe was friendly and helpful when completing the rental and upon return.
Chris RileyYou didn’t have the dolly I requested and also I reserved a 20 foot truck two months before my move date and you called me two days before telling me the only thing available was a 15 foot.
CATLIN AIGNERAbraham was very helpful, courteous and polite. He gave us the latest info on what UHaul offers and was not pushy. We appreciate his kindness and consideration of our time.
Theodore Torrencea 5pm Saturday drop off would have allowed me to completely finish my job...
Kimberly RyanFriendly and helpful. Highly recommend this place
MARK GUMProcess was easy. Truck was there and ready for us. Guy was nice who gave me the key.
Kimberly WoodsThe experience was very pleasant and simple
MOHAMMED IBRAHIMMerci
Julie CollinsAlways efficient, fast and friendly service.
STEVEN HAYNES