Truck was dirty and first reservation was nightmare as I waited in front of after hours reservation place and tried to get U-Haul on the line for 1 hour and then finally got someone and they were able to get me to another locationTim D.
Customer Reviews for Pak Rat
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Everything went greatJOHN B.
Le client n'a pas laissé de commentaire.Ronald H.
Le client n'a pas laissé de commentaire.JESSICA B.
Went barely 2 miles over my ESTIMATED mileage and was charged almost 30 $. Even returned an hour and a half earlySOPHIE A.
Le client n'a pas laissé de commentaire.STEPHANIE B. | Expérience générale
Le client n'a pas laissé de commentaire.AMANDA C.
Le client n'a pas laissé de commentaire.MICHAEL L.
Le client n'a pas laissé de commentaire.Supreme Restaurant E. | Expérience générale
Le client n'a pas laissé de commentaire.Frank S.
Le client n'a pas laissé de commentaire.DENISE A.
This is a wonderful company an the people were very nice an friendly I will definitely keep them mind if I ever need them again...Scherrie J. | Expérience générale
Very nice people to deal With. Only issue I would say is the drive in area needs to be fixed with more gravel. Big potholes.BRENDA C. | Expérience générale
Le client n'a pas laissé de commentaire.MINESH P.
1) This place was disgustingly dirty. I saw 2 cockroaches while in the lobby. 2) The person working the front desk incorrectly entered my information, making me spend 3 hours for check out. 3) The website 2x froze and reset as I was attempting to check out.William M.
Great Facility to store your belongings securelyDonnamarie W. | Expérience générale
I rented a 10x20 unit for almost 10 years here. The facility was always gated and well lit. There were employees on site always during business hours and often after. The management was always kind enough to allow me to temporarily park a vehicle in a vacant spot if needed. Management was friendly and easy to deal with. I would recommend this place to others as well as use again for storage needs.MATT K. | Expérience générale
Le client n'a pas laissé de commentaire.Kevin D.
Great experience. Nothing to nit pick.Fred S.
Le client n'a pas laissé de commentaire.Marjorie J.
Le client n'a pas laissé de commentaire.John C.
Le client n'a pas laissé de commentaire.Mary B.
Le client n'a pas laissé de commentaire.Jeffry N.
Le client n'a pas laissé de commentaire.John H.
Le client n'a pas laissé de commentaire.Kay C.
Le client n'a pas laissé de commentaire.DOUGLAS C.
Le client n'a pas laissé de commentaire.DaRon A.
Le client n'a pas laissé de commentaire.James C.
Le client n'a pas laissé de commentaire.JACOB L.
Le client n'a pas laissé de commentaire.CHERI H.
Le client n'a pas laissé de commentaire.Leslie D.
Yes, convenient. I was told they were going to stop offering trailers, though.Luther P.
Le client n'a pas laissé de commentaire.Jeffry N.
Le client n'a pas laissé de commentaire.RANDY W.
It was very upsetting that my initial rental location did not have the trailer I reserved and I was never notified until I showed up that morning. Fortunately they were helpful in finding one at a different location about 15 minutes away and the reservation was than changed.DARRYL C.
Le client n'a pas laissé de commentaire.James H.
The left turn signal quit working. But, otherwise it was a smooth tow.DAVID M.
Le client n'a pas laissé de commentaire.Billy M.
Did not see any room for improvement. Service was courteous.rodney J.
Le client n'a pas laissé de commentaire.GLENN S.
Le client n'a pas laissé de commentaire.JOHN P.
Super friendlyGREGORY C.
Le client n'a pas laissé de commentaire.Jonathan P.
Le client n'a pas laissé de commentaire.Robert W.
Very friendly and helpful.Robert M.
The lady working there was very helpful. She came out and helped me push back a car dolly into a spot manually.VINCENT DALE C.
Le client n'a pas laissé de commentaire.KENDALL D.
Le client n'a pas laissé de commentaire.FAIKO C.
Le client n'a pas laissé de commentaire.Deron A.
Le client n'a pas laissé de commentaire.JEREMY G.
Understand with Covid the distancing. However lady receiving return basically said, "Return? Leave key and will email a receipt". End of meeting. Rather brusk I think. Also the return site was changed 3 times.mike G.
difficulty with online app, took too long to get truckDaniel M.
Le client n'a pas laissé de commentaire.Gregory H.
There are no needed improvements. Wonderful experience, start to finish!James H.
Thankful for this location having a 24/7 pick up/drop off using a mobile phone. Makes it easier for those working late and needing something outside of normal business hours.Trina R.
Over charged . Bad customer service .yousif Y.
Le client n'a pas laissé de commentaire.Jody S.
They were very polite and helpful.Bill M.
Le client n'a pas laissé de commentaire.Whitli P.
Why the hell would there not be a way for them to get â€œback in the systemâ€ after 5:30? If a place is open, they should be able to accept pickups and use uhaul systems. I hate uhaul. You are expensive, have iffy customer service, and are just annoying. My moving truck from Penske with better insurance cost less than this tiny trailer. You all suck. Cut your prices. That's what you can do. Over 200 for a trailer??? Give me a break. I only used you because I had to because no one else has trailers.Roger H.
All went well great customer service alsoronald F.
The worst experience I ever had with U-Haul. The woman and her 5 year old daughter were worthless. If they are afraid of dying from the virus they need to not be in business!!! If this was the first time I used U-Haul I would never use it again! WE had to check everything in with our phone! Not exceptible !!! I will never check a truck in by phone again! I am doing their job for them. How about paying me for the inconvenience!!!MARK C.
The UHaul Covid 19 measures are absolutely horrible. However the personnel at Pack Rat are outstanding.CHRIS P.
Managers of this site went above and beyond.Lonnie Q.
Nothing at all very friendly staff straight forward process and would definitely do business with them again if I needed toAustin R.
No matter how much gas I put in the truck she always charges me for gasDeborah C.
Folding blankets? Really? I was under impression that they were washed before any reuse. Ugh. Will use other blankets next time.Daryl J.
Great experience..highly recommendMatthew B.
Only rent from Pak Rat. They have the BEST people at this location. Super nice and friendly. When I need another UHAUL to move, I will definitely be giving them my business again. Thank you for making my moving day a great one.stacy H.
Le client n'a pas laissé de commentaire.Russell C.
Le client n'a pas laissé de commentaire.ABDUL A.
Very friendly and easy drop off.David W.
Nice and helpful people. Thanks for your service.Charles H.
Absolutely the best customer serviceDwight L.
Le client n'a pas laissé de commentaire.Timothy L.
Le client n'a pas laissé de commentaire.Peggy W.
Le client n'a pas laissé de commentaire.Austin D.
Le client n'a pas laissé de commentaire.George E.
Excellent customer service. Very friendly service.Would recommend this location to everyone. Keep up with your great work. ThanksDwight L.
I ask for a receipt but was not given one, I was told I am on the phone.Deborah P.
Le client n'a pas laissé de commentaire.Dwight L.
Le client n'a pas laissé de commentaire.Sharee J.
Le client n'a pas laissé de commentaire.Jody S.
Le client n'a pas laissé de commentaire.Dawn M.
Very nice. Very friendly. All trucks in good appearance. Process took less than 10 minutes to pick-up and leave.Michael M.
Very accommodating and knowledgeable on packing supplies and truck was clean and ready to go !Johnny C.
Great serviceThomas D.
Le client n'a pas laissé de commentaire.Greg W.
Le client n'a pas laissé de commentaire.Erik K.
The computer system needs up dateslawrence G.
Le client n'a pas laissé de commentaire.Richard W.
Very helpful and friendly staff.Brandon P.
Le client n'a pas laissé de commentaire.JUSTIN C.
Le client n'a pas laissé de commentaire.Duane W.
Be you ...thanksScott W.
The wraps were very dusty. I tried to shake them out before folding them.Patricia P.
Right side Marker Light on Fender was missing, made it a bit more difficult to see a night.Rodney G.
Le client n'a pas laissé de commentaire.Mary N.
Le client n'a pas laissé de commentaire.Brenda J.
Le client n'a pas laissé de commentaire.Susan N.
Le client n'a pas laissé de commentaire.Theresa A.
Reserved truck online at a location 7 miles from home. Got there and they didn't have a truck that size. They called haul. The closest place with a truck that size was 10 more miles away. Which would be fine but you charge by the mile.Clifton O.
Customer service with the staff there made me feel very comfortable. The best service I have had from renting trucks from UhaulKristie G.
Le client n'a pas laissé de commentaire.Dennis B.
We learned AFTERWARDS that even with onsite mgr & cameras they did NOT record nor see anyone cutting the lock and taking my stuff. "Sorry" doesn't replace my things or trust. Cameras alone are uslessElizabeth M. | Expérience générale
Thank you for being so friendly and accommodating to us. It was a pleasure doing business with you!MARGUERITE B. | Expérience générale
Looking forward to doing business againFrank M. | Expérience générale
Very friendly and helpful staff easy accessNeftali L. | Expérience générale
The staff were always so helpful and respectful.Nicole D. | Expérience générale
Had this unit for approximately 3 years, never had an issue with billing, getting into the unit and it always felt like our belongings were secure in this location. Staff is very courteous and nice.JAY R. | Expérience générale
I moved into the Storage the first week of June 2018. I was given a Contract that was not Signed, or dated. The staff accused me of trying to live in the Storage unit; Ants in Unit.Zakiyyah W. | Expérience générale
Great service and good guys to take care of my needs.Martin M. | Expérience générale
The staff is wonderful, but the roads need repair and I'm sure all of this rain is not helpingJUDY B. | Expérience générale