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Melissa T
Customer Reviews for Pak Rat
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Carol TFully set up all pick up questions before you arrive. My phone would not acknowledge my location, because I had not allowed permission in advance. This delayed my pick up. Customer service was very polite on the phone helped me and extended my pick up time
Suzanne BGreat, quick, knowledgeable service!
Kathy RParking for Uhual vehicles and customers vehicles is a little tight. I really appreciated the owners kind and friendly attitude. Thanks for a great experience.
dennis gGreat customer service!
BRENDA MIdeal location, less than a mile from I-75. The lot was well lit, sercurity cameras all over the property. And ideal place to rent Uhaul trucks as well. Great storage facilities and moving equipment.
Patrick B | Expérience généraleThanks for everything. Much appreciated. See you when I come to storage.
Sue HGreat customer service friendly and efficient.
Luckey CUnfortunately I don't remember the Agent's name but she was professional, helpful, friendly, very knowledgeable and courteous. We had a standing joke that every time I entered the building her phone would ring nonstop but even then she was pleasant, definitely the epitome of Great Customer Support! Thank you !!!
Florence ANothing. Jamie was excellent and a real pleasure to work with.
Wendell MYour U-Haul web page return site would not work last night. I change to allow location access and still. Tried multiple times to perform return on phone and laptop computer. Terrible process wasted close to an hour. Gave up
Philip GWe did not know, until we went to load up the truck from a storage in Georgia, that the back rear door was so hard to pull down.. my husband and I are 67 and 63. It took both of us, with everything in us to pull the door down to lock!!! We then had to unload at another storage, again having difficulty to close the rear !! I mentioned this to the lady in the office when I returned the truck, mentioning a discount of some sort to compensate for the problem we had!! She refused saying, she has mentioned this problem to the company, and no one has fixed! It was then, she put the truck out of order!! My husband and I feel we need to be compensated with something due to the place KNOWING the rear door was apparently broken!!
Wanda JThe lady that assisted us in getting the truck was very courteous and helpful. I would definitely use this location again.
Angela SGreat service!!!
Jason GThe truck is very old with lots of miles. It was hard to start and there is so much play in the steering system. It made it hard to stay in the lines for a better drive. It's probably ready to be retired. Gas milage was horrible...put more than I usually do when renting a uhaul. It's great to be able to have a truck to rent; but for a long haul I would not rent that truck. The staff were very helpful and kind and I appreciated that.
BRENDA KInside of the uhaul floor was filthy. Everything that we picked up left black debris all over our hands. We ended up having to hose out the back of the truck before moving anything else. Also, tires should be looked at because the truck did not ride well.
Tiffany RVery good customer service
Eddie PThis is not on the particular return location, however, through the booking process, the price changed multiple times, making it very confusing. Next, I had 2 days to return the truck, but I returned it in approximately 5 hours. It would be nice to have a small early return credit since you could rent this out earlier. Also, I returned the vehicle with several gallons more than when I received it. Again, no refund. For $200 plus $100 in fuel for 5 hours, I would have like to have received a little something back. Merci.
Philip WThe lady who checked us out in Chattanooga was so friendly and helpful.
Owen NThe inside of the truck, not cab, had dried mud all over the floor and on the back bumper. We had to clean it before loading our furniture.
Susan HIt was a quick and easy pick up. No issues, and the representative was very helpful and pleasant.
William AI had no wait person helping me was a true credit To your company
Anthony LNothing to improve! The process was efficient and the young lady was pleasant and professional to work with. I'll be back!
Thomas SThe equipment was raggedy. Service was poor.
Montez SExcellent and friendly service.
Andrew SFast and friendly service
Teddy LPersonnel courteous & friendly. Had moving equipment needed for move. Trucks were plenty & clean. After hrs truck return phone App for the over the weekend. Quick response to call inquiries. Will use this location again.
Maria JNo comment
Judie TThank You !!!
Michael M | Expérience généraleContinue to offer good customer service.
Debra DGreat price and area. The place had a fence all around and the gate was actually closed at all times unlike other places so we loved that. Staff was always really nice too.
Guadalupe O | Expérience généraleWe had the unit for years. Only in the last year did the door become a problem. Other than that, everything was fine. The staff was friendly and always helpful.
CATHERINE A | Expérience généraleStaff was friendly, but the truck was disgusting. There was dog hair in the floorboard and seat. I did not look like it had ever been wiped down.
Charlene CThe truck was covered with dog hair and the cab smelled awful. One of the worst rental experiences that I have had with Uhaul.
Jason VVery helpful and nice !!
Kristie BI was charged $123 for local move. He said they did not offer the 39,95 moves since Corona. On top of that. He said it was 1 a mile for any over 33 miles. I was charged 1,32 per mile. She then said I went 80 miles when my receipt states 48. When I called to complain, I said to the lady that I feel I was done wrong and that it sounded like someone needed lunch money. At that point she got smart with me. When I asked her name she absolutely refused to give it to me and told me she would make sure I would not get a refund!
Traci WExcellent customer service and easy to work with. I wish I would have checked here first for boxes... Price is good and boxes are stronger for only slightly more...
Tim RGood place to store things. Staff friendly and nice to work with.
Carolyn S | Expérience généraleI love Pak Rat Storage and rental. I got a 15' truck to rent for a round trip move. The truck was clean, ran great, easy to drive, I couldn't have asked for a better experience! They even had the truck maintenanced for me the day of pick up to ensure it was good to go! The folks were just super nice! I highly recommend and will definitely use them w/my next move.
Julie MThe staff are friendly and professional. I am glad I entrusted my items to there secured storage units. I would recommend them to anyone looking for a secure storage unit and friendly professional staff.
Quiana E | Expérience généralethey are the best!!
Denise AOverall great experience
George BVery friendly staff. Happy with my van rental.
Herman BEverything was excellent
Troy BOur home was hit by a tornado in April 2020. We needed a truck. Pak Rat has been helpful for the past two years. They found a truck for us if they didn't have one available. I can't say enough about how helpful and kind they have been.
WILLIAM MThis is the only U-Haul in chattanooga that is reliable, professional and easy to work with! I have had many bad experiences with other locations!! Thh be my are there best!!
David AVery quick and simple check in. Very easy to return and honest with the over all price
ANGELA TNothing. I’ve used this location several times and I return because of the service and convenience.
Simone KTruck was not available at my first choice of location which made me pay for more miles than I needed. The fuel gauge was on fuel when I left. I went 26 miles total and put in 9 gallons of fuel when the pump clicked off. The gauge was well over full when I restarted the engine. So in two ways I had to pay more: more miles because truck not at my preferred location and more gas because fuel gauge not accurate. I hope these issues can be improved on.
MELODY WConvenient location.
NEVIN H | Expérience généraleEveryone was good to work with. Over all good experience.
Tim R | Expérience généraleThe employees were very helpful with anything I needed. I would recommend this facility.
BRAD P | Expérience généraleHelpful employees!
Kenneth J | Expérience généraleThis is a wonderful company an the people were very nice an friendly I will definitely keep them mind if I ever need them again...
Scherrie J | Expérience généraleVery nice people to deal With. Only issue I would say is the drive in area needs to be fixed with more gravel. Big potholes.
BRENDA C | Expérience généraleGreat Facility to store your belongings securely
Donnamarie W | Expérience généraleI rented a 10x20 unit for almost 10 years here. The facility was always gated and well lit. There were employees on site always during business hours and often after. The management was always kind enough to allow me to temporarily park a vehicle in a vacant spot if needed. Management was friendly and easy to deal with. I would recommend this place to others as well as use again for storage needs.
MATT K | Expérience généraleWe learned AFTERWARDS that even with onsite mgr & cameras they did NOT record nor see anyone cutting the lock and taking my stuff. "Sorry" doesn't replace my things or trust. Cameras alone are usless
Elizabeth M | Expérience généraleThank you for being so friendly and accommodating to us. It was a pleasure doing business with you!
MARGUERITE B | Expérience généraleLooking forward to doing business again
Frank M | Expérience généraleVery friendly and helpful staff easy access
Neftali L | Expérience généraleThe staff were always so helpful and respectful.
Nicole D | Expérience généraleHad this unit for approximately 3 years, never had an issue with billing, getting into the unit and it always felt like our belongings were secure in this location. Staff is very courteous and nice.
JAY R | Expérience généraleI moved into the Storage the first week of June 2018. I was given a Contract that was not Signed, or dated. The staff accused me of trying to live in the Storage unit; Ants in Unit.
Zakiyyah W | Expérience généraleGreat service and good guys to take care of my needs.
Martin M | Expérience généraleThe staff is wonderful, but the roads need repair and I'm sure all of this rain is not helping
JUDY B | Expérience généraleVery nice and clean.
Privacy R | Premières impressionsThe man working in the office was very friendly the area was clean.
Privacy R | Premières impressionsArea was clean and attendant was very helpful.
Privacy R | Premières impressionsVery friendly people and was able to move in same day as making reservation.
Privacy R | Premières impressionsFriendly staff, great prices, convenient location. Everything was great!
Privacy R | Premières impressionsVery customer friendly. Opened the facility for me after business hours. I would recommend them to others.
Privacy R | Premières impressionsGood locatio, excellent service.
Privacy R | Premières impressionsPeople were friendly and helpful, but we did not use their services. We found a closer storage unit.
Privacy R | Premières impressionsThe manager was friendly and opened the unit for us. The facility was clean and easy to find.
Privacy R | Premières impressions