Truck was dirty and first reservation was nightmare as I waited in front of after hours reservation place and tried to get U-Haul on the line for 1 hour and then finally got someone and they were able to get me to another locationTim D.
Moving Truck Rental in Chattanooga, TN at Pak Rat
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Chattanooga, TN 37421
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4 Average Customer Rating
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Everything went greatJOHN B.
Went barely 2 miles over my ESTIMATED mileage and was charged almost $30. Even returned an hour and a half earlySOPHIE A.
1) This place was disgustingly dirty. I saw 2 cockroaches while in the lobby. 2) The person working the front desk incorrectly entered my information, making me spend 3 hours for check out. 3) The website 2x froze and reset as I was attempting to check out.William M.
Great experience. Nothing to nit pick.Fred S.
Yes, convenient. I was told they were going to stop offering trailers, though.Luther P.
It was very upsetting that my initial rental location did not have the trailer I reserved and I was never notified until I showed up that morning. Fortunately they were helpful in finding one at a different location about 15 minutes away and the reservation was than changed.DARRYL C.
The left turn signal quit working. But, otherwise it was a smooth tow.DAVID M.
Did not see any room for improvement. Service was courteous.rodney J.
Super friendlyGREGORY C.
Very friendly and helpful.Robert M.
The lady working there was very helpful. She came out and helped me push back a car dolly into a spot manually.VINCENT DALE C.
Understand with Covid the distancing. However lady receiving return basically said, "Return? Leave key and will email a receipt". End of meeting. Rather brusk I think. Also the return site was changed 3 times.mike G.
difficulty with online app, took too long to get truckDaniel M.
There are no needed improvements. Wonderful experience, start to finish!James H.
Thankful for this location having a 24/7 pick up/drop off using a mobile phone. Makes it easier for those working late and needing something outside of normal business hours.Trina R.
Over charged . Bad customer service .yousif Y.
They were very polite and helpful.Bill M.
Why the hell would there not be a way for them to get â€œback in the systemâ€ after 5:30? If a place is open, they should be able to accept pickups and use uhaul systems. I hate uhaul. You are expensive, have iffy customer service, and are just annoying. My moving truck from Penske with better insurance cost less than this tiny trailer. You all suck. Cut your prices. That's what you can do. Over 200 for a trailer??? Give me a break. I only used you because I had to because no one else has trailers.Roger H.
All went well great customer service alsoronald F.
The worst experience I ever had with U-Haul. The woman and her 5 year old daughter were worthless. If they are afraid of dying from the virus they need to not be in business!!! If this was the first time I used U-Haul I would never use it again! WE had to check everything in with our phone! Not exceptible !!! I will never check a truck in by phone again! I am doing their job for them. How about paying me for the inconvenience!!!MARK C.
The UHaul Covid 19 measures are absolutely horrible. However the personnel at Pack Rat are outstanding.CHRIS P.
Managers of this site went above and beyond.Lonnie Q.
Nothing at all very friendly staff straight forward process and would definitely do business with them again if I needed toAustin R.
No matter how much gas I put in the truck she always charges me for gasDeborah C.