Customer Reviews for Paradise Auto Center
(U-Haul Neighborhood Dealer)

190 évaluations

239 Redwood Hwy   Grants Pass, OR 97527
(Across the street from Bi-Mart)

(541) 955-8300

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(541) 955-8300

239 Redwood Hwy
Grants Pass, OR 97527
(Across the street from Bi-Mart)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORIA L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ilia U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taryn V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

rene P. 
Évaluation :
3

Did not open until 9am, truck was due back w/o penalties at 8am. Charged a $20 after hours fee, reversed by manager after calling.

Mary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ross F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall W. 
Évaluation :
1

I paid for a dolly and furniture pads and received neither. By the time I realized I didn't have them this place was closed for the day and it was too late. I would love a refund on what I didn't get but have been too busy to take the time to figure out how to get it. The van was in great condition and overall it was a good experience even with having to wait in front of a desk for 15 minutes to pick up keys that I already checked out.

Rachael R. 
Évaluation :
1

The lady doing the paperwork was extremely rude.

Brian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTAL R. 
Évaluation :
4

Better signage for people that are new to the area. It was a bit difficult to locate. Service was wonderful though. People were helpful and friendly.

Victoria F. 
Évaluation :
5

Tiffany was so good and easy to work with. The fuel level was not correct. She quickly rectified the situation. No unexpected charges. Definitely recommend.

Keeya R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd H. 
Évaluation :
2

U-Haul wants you to do an virtual after hours return with your cell phone or face a $20 fee. I'm not giving U-Haul access to my phone data, and the system does not work on a regular computer. The return location was closed even though their hours said open. Not paying it. Made the rental location refund it.

Dave G. 
Évaluation :
1

The lady handling the Uhaul customers was very short, disrespectful and rude during the transaction. Would ask for a different pickup location if I needed a rental in the near future

Lance M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa B. 
Évaluation :
5

They were awesome. I'm old school and prefer to do things face to face. I had no problem. I needed to rent 2 20' U-Hauls. I had to pick one up at another of their locations, but I had no problem there either. I recommend this location highly.

Janet J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allan D. 
Évaluation :
3

Closed at drop and had to drop trailer at a different location intirely

Dan C. 
Évaluation :
5

Open little bit earlier

Roy W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DON D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amanda W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael R. 
Évaluation :
5

Nice and easy

Jess U. 
Évaluation :
5

The service man was very friendly & responsive. It was a very quick process to return the truck

Rita L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
2

The van wasn't very clean when I picked it up. The interior was relatively dirty looking (like somebody quickly wiped the surfaces but didn't scrub to get the actual dirt out) and the rear view mirrors were filthy. Service was okay, there was a little confusion on the payment end after as to what happened with the initial deposit.

TYLER C. 
Évaluation :
3

The Associate was great but the price gouging is ridiculous. The website says what I needed was $250 but when I got there he said it was going to be $350 but when I turn the truck in he said it was $450. The truck drove fine but it was dusty and dirty inside and out. I would definitely find a different way to move your stuff especially if you're only going a few Towns over it's just too expensive when it's all said and done.

Lawrence B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMI H. 
Évaluation :
5

Quick and easy pick up.

WALTER I. 
Évaluation :
5

Very happy with the service! Thank you very much!!

Anthony N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLYDE C. 
Évaluation :
5

I sure appreciate them being Swift and very courteous to get what I needed done

JOHN T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JIM M. 
Évaluation :
5

The door on the trailer had a problem with the cable that rolls up on the left side of the door. S

JIM ARTHUR W. 
Évaluation :
3

Don't charge people extra days because your location is closed for a "holiday"

JUSTIN DANIEL K. 
Évaluation :
5

Tiffany at Paradise Auto Center worked around my moving schedule. Much appreciated.

Mary Kathleen D. 
Évaluation :
3

Tried to return truck on Sunday, using phone. Had problems. Complicated. Daughter got frustrated because it was taking too long. So I got frustrated. Accidentally locked keys in truck. I purchased lysol, pinesol and rags. And a broom. I thoroughly cleaned and DISINFECTED the truck. I'm NOT sick. Just being courteous. Still got charged $20 cleaning fee. Being recently widowed, left homeless and with no income, I definitely didn't need this.

Darlene N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORI D. 
Évaluation :
4

Trailer leaked and damaged our boxes inside. Very irritating, since i rented an enclosed trailer to protect the contents.

Steven B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt W. 
Évaluation :
5

Aucun

Juan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRAHM S. 
Évaluation :
5

Tiffany and the gentleman who did our return were super friendly and helpful. Thank you two for making this a pleasant experience.

GINA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALYSSA W. 
Évaluation :
3

Cab was dirty; steering wheel sticky; melted candle wax on dashboard and cup holders. Staff was friendly and helpful though

MATTHEW B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bodo P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMY JEAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NANCY A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nishan H. 
Évaluation :
5

I accidentally left belongings in the uhaul behind the driver's seat. They immediately rented it to someone else the same day and now it's all lost.

MICHELLE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradlee S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN KAY J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

River W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN O. 
Évaluation :
5

Amazing customer service.

daniel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Isabella C. 
Évaluation :
5

Costumer service was Awesome!!

JIMMY M. 
Évaluation :
2

The cab smelled terribly of body odor and the rear had leaves and other debris left behind by the prior user. I returned it at 8:30 am which is 30 minutes before they open and they charged me 20 for an "after hour" service fee then charged me a 25 cleaning fee. When I called and asked why he said they had to sweep it out. Untrue! It was spotless when I returned it. I even Febrezed the cab to eliminate the smell. These kind of needless charges are why I will be telling people not use them in the future. Bad gas travels fast in a small town.

ERIK LAWRENCE F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BARBARA T. 
Évaluation :
5

Great female associate! She called me by name and even met me at the door of the store. I apologized for running late bur even with multiple customers, the store employee was super quick. When I got back, she again met me at the door. I will go back to this particular store because of the customer service.

STACEY DAWN O. 
Évaluation :
2

Don't send them to this location. The sales rep was rude and condescending. Unacceptable.

GUYLA C. 
Évaluation :
5

Awesome. Quick and efficient.

KEVIN F. 
Évaluation :
3

I arrived 5 minutes before 9 am which was opening time. The guy first informed me they weren't open yet, next he told me I couldn't park where I was parked, when I moved my truck, I was told I couldn't park there either. Each time he spoke to me, he was extremely abrupt, and rude. He was dealing with another customer on the lot, while talking on the phone. I was happy to wait, my truck was never in anyone's way. I needed the trailer that morning ,or I would have simply left. I have other trailer rental options in town. I will never rent from these people again.

ANDREW LYNN K. 
Évaluation :
5

Everything was good

Elaine M. 
Évaluation :
5

My trailer, 3980 UV 3890, was very old, so the paint was mostly faded, however, the trailer served my needs well. It could use a good bath and polish and maybe touch up the paint job, but it will be serviceable for some time to come.

Howard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRADLEY WAYNE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL JOHN A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT MICHAEL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOREEN F. 
Évaluation :
5

Very fast and friendly service, and concern shown on condition of equipment.

KIMBERLY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Glenn C. 
Évaluation :
4

We will never rent from uhaul again they had my drop off location wrong and when you call to talk to anybody you wait 30+ mins on hold. And then we were charged a $20 after hours charge at the drop off location that we were not told about if we had know we were going to get charged we would have waited till the next day.

MARK J. 
Évaluation :
5

I have nothing to complain about. it was easy to find and easy to park and make the drop off. Although if you have ATT as your carrier you will have a hard time getting the drop off application on the website very difficult and time consuming.

kamron C. 
Évaluation :
1

The truck was dirty had french fries in it and the customer service was terrible they misrepresented the days I only needed one day got charge for two

THOMAS RALPH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE A H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth B. 
Évaluation :
1

When I picked up my trailer the man at the counter was rude. He was pushing me heavily to purchase the insurance. I didn't want to because I have excellent insurance coverage. He was threatened me that he would not rent to me but finally gave up and let me rent. This was the 4th time I have rented this year and have never been late returning. Unfortunately when we arrived at the storage unit we were clearing out, we didn't have the key. We had not been in that unit for a few years and had taken all are keys but none of them were the right one. Since this storage unit is located in a remote area of Northern California we were unable to get a lock smith until the following day. This put us behind schedule but we still felt if we worked fast and hit the road we might make the deadline. Unfortunately we were so exhausted that we were late. This location fined us $300 for being late! More than the cost of the rental and in hard times fir everyone. I have in the past gone to pick up a trailer and the people are late so I know it is not nice to do that to the next people, but if you look at my past of never being late, one should understand that this situation was out of our control. They really are not nice and I think they just like to squeeze as much money out if people for themselves. Never will I ever rent from them and being new to this area, everyone I meet will hear about my nightmare story!

LISA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER CARR B. 
Évaluation :
5

Easy, fast and efficient. Thanks

Patricia L. 
Évaluation :
2

I only drove 11 miles. The van was dirty inside when I got it. I put that on my check in report. Was charged $25 cleaning fee and 2 gallons of gas. The gas gauge was exactly where I got it. I tried to call to reverse the fees and nobody returned my call.

Christopher R. 
Non les évaluations ont été soumises pour cet établissement.

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