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steve b
Customer Reviews for Park Rapids Auto Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I selected this location then it was changed to Sebeka (40 min away) from where I was staying. So dropping there was 90min out of my way. Worked with customer service and then traffic to change back to Park Rapids.
David MWas not clear on how to get the truck on Saturday when closed. Took over an hour to get the code for the lock box
JUSTIN mI had to fill up the washer fluid but other than that the truck was in great shape, trailer was also in great shape, and the customer service was fantastic!
Thomas OGood price. Trailer was in excellent condition.
Bill MVery friendly and helpful service
Henry OExcellent, friendly, and efficient service. Merci!
Henry OSteve was awesome!!!!
STEPHANIE HThe online experience was terrible. It made the rental process the worst experience I've had with a company, online or otherwise. Will affect future decisions with Uhaul...
Mike SChange the features in the app. When I reserve something in a specific location, I NEED that specific piece of equipment at that specific location. Transferring to a location that adds 200 miles to my travel is not acceptable (100 mile round trip for me to get to the location, and 100 additional miles on the truck). If you can't guarantee the location/equipment then state that in the app and let me decide next steps.
Jessica AThe location was absolutely fantastic and workable through all the issues that came about. The uhaul customer service messed up my reservation. They have charged me triple of what my reservation initially was supposed to be. There was food in the truck when I initially attempted to pick up the truck. But that was quickly rendered.
Deirdre AExcellent service à la clientèle
Jayne PSuperb, friendly, professional service!!!!!:
MARK BThe place is a bit dumpy. They close earlier than their posted times.
Ron WI had originally rented this vehicle for three days, however, because it drove erratically and DID NOT feel safe to drive, I returned it within 24 hours. This was reported to the vendor. My previous experience was fine with this vendor.
Deb DCould use some help with parking and unhitching
Mike NEasy to work with the team!
Jessica AEasy after hours drop off.
James AWe requested he check the vehicle and he refused. His reply was I don't get paid to do that. We had filled the fuel to over the amount of pick up and then he charged us for 2 gallons of gas. Very poor!
Dana HSame great service!!
Tom RNone, this location has very helpful and friendly staff. I felt very welcome there.
Timothy pThe Uhaul website is terrible. I reserved a 26 ft truck I could pick up in Park Rapids. They emailed back and said I had to pick it up in Bemidji, which would have cost twice as much because of the extra miles. I drove by the Park Rapids Auto and what was sitting out front but a 26 ft truck. I stopped in and the good folks said the Uhaul website does that to them all the time, and that it's best to call the place you want to pick up at to see what is truly available. Lesson learned...
Andrew SYes very helpful and friendly
Tia KWas charged $7 for gas for in town trip which was to deliver toys for "Toys for Tots" while I did expect it for free I expected a better attitude than "Well we can't give our service away" Would not recommend.
MICHAEL TI reserved the truck for pick up in Bemidji, MN but had to go to Park Rapids, MN to pick it up. I made my reservation 3 weeks in advance. There was no excuse why a truck couldn't have been brought to Bemidji, MN for me to use.
Amy AThe U-haul website didn't work correctly so the manager of the store - who really was supposed to have the day off - manually entered my info so I could get the U-Haul. Kudos to the store manager - not so much to the web app.
Jean KEverything was great
Wayne SThe tire was dangerously worn to the fabric, this was probably a manufacturing defect as it only appeared in one spot on the tire. I understand how such an issue could be missed but thankfully I did notice it and had to return to get the tire replaced.
Andrew LFire the reps at this location. The two men were very rude and very deceiving. I will/would never rent anything from this location again and have passed on this sentiment to everyone I know and posted on facebook.
Katie RVery helpful!
Greg BI returned the trailer within the allotted time, but was charged a late fee of $21.87. After TWO calls to the rental location I was assured of a refund by a manager. Nothing so far has been credited to me. Again, I have made TWO calls to resolve this.
Kris HLoved the trailer, wish I could buy it!
Andy NSteve was more than helpful. Rate him 5 stars.
Daryl FExcellent customer service, I. Was late after he informed us he had to go ( I didn't know this), I would have been in a major bind but he made it possible for me to get and I very much appreciate it. Plus other guy wasn't working but took time to help me with corroded wires. Thank you all
Leon BCould not get website to work to drop off. Tried fie an hour.
Chris Bfriendly staff, fast, helpful, very good equipment, clean
Thomas FThe drop,off site was closed, and we had to learn how to do a virtual drop off - it was a hassle for which we did not have time to manage. There was an extra charge, and we did not receive an explanation for the additional charges. ( though it was only $19 and some change, and we needed to get someplace else so we accepted it.) I much prefer a drop off to a person.
Scott FFriendly, efficient service
Kurt CVery friendly people in Minnesota.
Harold C