location of tuck pick up was changed without information
RAMA M.
Customer Reviews for Parkway Exxon
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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The person who helped us was good but the truck was not clean in the cargo area nor driver section. Not acceptable when we're dealing with covid19.
Russell Crawley C.S.O.
Amy S.Provide parking. You rent a truck and leave your vehicle in the spot freed up by rental. Currently this is not allowed. Curre tly tbeir is NO PARKING on premises for rental customers
THOMAS G.The van was dirty. Whatever the rebtor was eating prior was all over the front area including the cup holder. If I had the chance to find another rental I would have cancelled. In this pandemic the least the company can do is clean the front area/wipe down. It was truly disgusting.
JOHNIA O.The rental van was dirty on the inside. Seats (driver and passenger) were dirty. The van looked as if it had not been cleaned in a while. Had to sweep out the van to get rid of trash and dust. Positive that there was no effort to clean the inside of the van before renting to me.
Tyisha B.Nothing m. Everything went smoothly.
WILLIAM A.Overall friendliness of staff was exceptional. A real plus. Did take care of me when Uhaul Scotch Plains could not complete my reservation. However truck needs front end alignment. Did not drive as well as other trucks. The hand truck had one wheel that would not turn very well.
Edward D.Told me that they will email my reciept because thier system is slow. Still waiting for the reciept.
Duanne D.The attendant was not only rude he was very bias. I chose 24/7 truck share which requires my mobile phone. Once I checked in he refused to give me the key even tho I checked in and my reference was called. He called me when I didn't return the truck at 5pm even though I called Uhaul and extended And to add he threatened to call the police on me stating I stole the truck. I will NEVER recommend this location to anyone.
Shakeema S.Very rude business owner. Equipment very dirty and smelly. Travelled only 22 miles, reportedly vehicle had a full tank, but upon returning it took over 5 gal to fill up at 15 $. Probably will not use UHaul again
ANTONIO A.Rien
GARY A.Why did you guys charge me mad money on my card if its only 20$
Brent W.I will never use that location again even if there was no other place to go to. Folks at the store were ok but the gas station employees were rude, impolite and disrespectful. Dealing with those animals was a pure sickening experience.
MARWAN K.They claimed i did more miles then i did. I only did 40 miles not 78. The guy was rude.
Grace C.The truck wasn't clean The blankets i rented was wet and mildew
Mel M.Everyone was delightful to speak with and handled everything in a very professional manner. Fortement recommandé!
Elizabeth P.Excellent and convenient
Macarena B.Location was rude and not at all helpful. Very unprofessional. Will not be using again.
Alex P.1. Till now I'm still waiting someone to change the payment methods. 2. This location is really not friendly or professional. 3. When I stopped in the location and the incident happened , the staff let the other customer drive uhaul and the scratch became worse
JIAWEI L.The trailer I rented was not properly attached and was a safety hazart
KAZ B.Absolutely not
DAVIDM C.Truck drove bad steering wheel vibrated bad while driving over 50 mph
Filipe F.Back of van smelled like Urine, Inside the cabin I had to wipe down cause it was so dirty. We are in a pandemic still all Uhauls should be clean prior to a customer picking it up. the back has not been sweeped out in a long time. Back drivers side brake light does not work.
JOANNE F.The employee who check me in was friendly and professional. His co worker who helped me with getting the van was rude and not pleasant. His attitude will make me not want to go back to that location.
David D.Providing better customer service, would be most appreciated.
Kirk E.The place I went to in Union, NJ was rude, unprofessional, and deceiving. They said 19,99 $ per day so why did I have to pay 61,00 $? Highway robbery is what it was
DON V.The customer service is very bad they are not friendly
ABDUL M.New Staff at site.
Ryan B.The guy in the inside is very professional and nice, just stay away from the gas attendant, very shady and will tried to rip you off.
VALENCIA G.Great job
ELLIOTT G.There was no parking for your vehicle when renting is hourly.
Robbin C.The owner was rude and i had to switch to a self check out. Funny the same guy had to then give me the key after he would not accept my card
Audley P.The services I received was really good, I know that due to covid, the social distancing is necessary, and using the online process is necessary as well, however I feel that if i am doing everything including paying and the only thing that the agents or vendors are doing is providing the truck and equipment, the mileage rates should be lower, subsequently assisting customers with affordable rates, I used my rental for 4 hours in city, drove around the city only and pay 100 $for it, seems to be reasonable, however I do feel that U-Haul being around for so many years can afford to provide an in city flat rate for their rentals, and charge for mileage over the amount of the flat rate. Just my opinion though, everything else was great.
BERNADETTE V.I wouldn't recommend this location due to no parking.
Dineen D B.The Mediterranean men in this location have horrible service!!! They are rude to woman and try to get over on the expenses. I returned the car to the location on full and the attendant in store was a complete arrogant aggressive argumentative rude idiot. I WILL NEVER go there again and I definitely will file a formal complaint with the Consumer Protection Bureau, the BBB and FTC. I'm tired of these occurrences and have had enough!!!
Christina W.Let the customer know in advance about certain things. Like there is no parking space. You must come with someone to drive your car home.
FREDERIC C.I had a one-way rental. When I looked at the reservation on-line it showed renting and returning to the same place and a large charge for a 3 day rental. I called U-haul and the representative said in their data base it was a one way rental for the price I expected. This has happened to me before. When I picked up the trailer they had the correct information. Also, during pickup I had to take a picture of my license. I did it with my phone as they suggested for contactless checkin and it did not upload. The agent then did it with his phone and it uploaded. Also, I did on-line check in but at pickup time the agent again asked me where I was going to turn in the trailer. The need to re-enter this information seems to happen on each one-way rental. Agents should have that information and just verify that it is correct instead of just asking if it is Pittsburgh and then suggesting a location.
Gardner P.Really good service !! 💯💯
Edgar P.Get more trailers and make sure they are available ON TIME for the customer at their requested schedule... not later!
CALOGERO S.It took 45 min to pickup the truck due to an error on the part of the rental employee. The gas attendent had to call his boss in order to get the issue resolved.
Nuno S.There was A restraining pin missing.
Roger B.I rented a open trailer , I got there and the only trailer they have is a closed trailer , 1 hour after I took it they call me saying that I have to make sure to return it on time because they needed back for another customer . Ridiculous service !!
Carlos C.Rien
DENNY M.Very poor customer service. I went to drop off the truck. They told me it wasn't on Full and needed to put gas. However, the tank was on F. I was given so much attitude saying what about the next customer (I have no idea what this even meant). When I received the truck I was told that I am supposed to return it the way in which it was received, which I did, on F. Additionally, I was told to just leave and I won't be getting a receipt. It truly was a nightmare returning the truck. I've never that much attitude given to me ever in life. It was truly the worst experience ever.
Karlyncia S.Very unsatisfied with the drop off location. The employees were rude and unhelpful. The location itself was a gas station with poor amenities, not to mention very dangerous being on the side of a very busy road and trying to drive away with brand new large equipment into on-coming traffic. My experience was terrible, as my equipment was not put on properly and I drove across country unaware how much danger I was in and the danger of those around me on the road
Hadley H.We got very lucky because it was all booked but then someone canceled and he was kind to let us take that cancelation because we needed that truck that day for a big move. Merci.
WILLIAM S.Rental did not include the requested items within vehicle. I had a hard time from employees to get the appliance dolly.
Charlton B.