Évaluations des clients Parkway Exxon

The services I received was really good, I know that due to covid, the social distancing is necessary, and using the online process is necessary as well, however I feel that if i am doing everything including paying and the only thing that the agents or vendors are doing is providing the truck and equipment, the mileage rates should be lower, subsequently assisting customers with affordable rates, I used my rental for 4 hours in city, drove around the city only and pay $100 for it, seems to be reasonable, however I do feel that U-Haul being around for so many years can afford to provide an in city flat rate for their rentals, and charge for mileage over the amount of the flat rate. Just my opinion though, everything else was great.

I wouldn't recommend this location due to no parking.

The Mediterranean men in this location have horrible service!!! They are rude to woman and try to get over on the expenses. I returned the car to the location on full and the attendant in store was a complete arrogant aggressive argumentative rude idiot. I WILL NEVER go there again and I definitely will file a formal complaint with the Consumer Protection Bureau, the BBB and FTC. I'm tired of these occurrences and have had enough!!!

Let the customer know in advance about certain things. Like there is no parking space. You must come with someone to drive your car home.

I had a one-way rental. When I looked at the reservation on-line it showed renting and returning to the same place and a large charge for a 3 day rental. I called U-haul and the representative said in their data base it was a one way rental for the price I expected. This has happened to me before. When I picked up the trailer they had the correct information. Also, during pickup I had to take a picture of my license. I did it with my phone as they suggested for contactless checkin and it did not upload. The agent then did it with his phone and it uploaded. Also, I did on-line check in but at pickup time the agent again asked me where I was going to turn in the trailer. The need to re-enter this information seems to happen on each one-way rental. Agents should have that information and just verify that it is correct instead of just asking if it is Pittsburgh and then suggesting a location.

Really good service !! 💯💯

Get more trailers and make sure they are available ON TIME for the customer at their requested schedule... not later!

It took 45 min to pickup the truck due to an error on the part of the rental employee. The gas attendent had to call his boss in order to get the issue resolved.

There was A restraining pin missing.

I rented a open trailer , I got there and the only trailer they have is a closed trailer , 1 hour after I took it they call me saying that I have to make sure to return it on time because they needed back for another customer . Ridiculous service !!

Nothing

Very poor customer service. I went to drop off the truck. They told me it wasn't on Full and needed to put gas. However, the tank was on F. I was given so much attitude saying what about the next customer (I have no idea what this even meant). When I received the truck I was told that I am supposed to return it the way in which it was received, which I did, on F. Additionally, I was told to just leave and I won't be getting a receipt. It truly was a nightmare returning the truck. I've never that much attitude given to me ever in life. It was truly the worst experience ever.

Very unsatisfied with the drop off location. The employees were rude and unhelpful. The location itself was a gas station with poor amenities, not to mention very dangerous being on the side of a very busy road and trying to drive away with brand new large equipment into on-coming traffic. My experience was terrible, as my equipment was not put on properly and I drove across country unaware how much danger I was in and the danger of those around me on the road

We got very lucky because it was all booked but then someone canceled and he was kind to let us take that cancelation because we needed that truck that day for a big move. Thank you!

Rental did not include the requested items within vehicle. I had a hard time from employees to get the appliance dolly.

I already called and made a complaint on the location, the unsafe truck, and the uncleanliness of the truck when rented

Inform the customer about all the work they will have to do when using the U-Haul App. Also inform customer about all the extra charges that they will accumulate in the process. Because the cost advertised is just the beginning!

Pick up location was unsafe and it was not contactless pickup as promised. The attendant was extremely rude and unprofessional and started a verbal altercation upon delivery of the truck. We would not recommend anyone picking this as a u haul pickup location.

Great customer service. I will return to same location as needed.

Continue on the great work your doing and a little bit more work to be done with the squeaking of the doors.

dirty truck,then charged to clean ?

At this location only one person was working so he has to keep going back and forth to the gas station and the inside. I chose to check in with a representative not online and the man was extremely rude and unhelpful when asking him questions.

Thanks a lot to the owner! The "Russian Guy" 👊🤣

They messed with the miles on the trucks or in the computer . I did not drive 22 miles but the man refused to look into it. Please check your mileage before driving away. Biggest rip off ever!

What an ordeal! I return the truck to pick up/drop off location to fill up truck with gas. The gas pump click off and the attendant tops it off an extra dollar.... then gets into uhaul truck starts backing it up, won't let me get into truck so I can take a picture of mileage. I go around to passenger side, he still sitting in drivers seat. Turns the light switch all the way down so I can't see mileage numbers. What a disgusting individual! Horrible experience. Don't rent Uhaul from 1575 US 22 Union NJ!

Cancelled my reservation due to me being late for pickup. I traveled from NH to New Jersey and got stuck in NY traffic. I called the pick up center twice to update my arrival time , the last call 15 minutes before nmy arrival. When I arrived at the u haul dealer I was told my reservation was cancelled due to me being late !?? No call , no nothing I had the trailer reserved for two days and they had my debit card on fe. I asked to take the trailer now that I was there and he said it would be 30% more because I did not have a reservation. I paid the amount ,just to keep me in line for the rest of my trip. I was told to call corporate and ask for a refund. I called and got a person who told me there was nothing he could do. I asked to speak to his manager and was able toexplain what happened. I am now waiting to see what corporate Uhaul will do about th30%extra rate charge.

1. make sure the passenger side window is closed so that when I pick up the truck there is not a puddle of water inside because it rained the night before! 2. Change the wiper blades which were ripped and worn thin because they were old. I had to drive in the rain and it was hazardous! 3. Make sure the oil is changed and at the right levels because the oil light came on while I was driving! 4. Make sure the truck is not parked next to a trailer that made it nearly impossible for me to open the driver's side door to get inside when I picked it up!

My thoughts I only use the van for 2 hours and it was 96 dollars plus gas 15 dollars that's to much way over price.

I have no recommendation but only I have to say is I have good experience over there very friendly

Staff at ExxonMobil was excellent. courteous, friendly, patient and even helped several customers at the same time..I was in and out in 15-20 minutes. I would use them again, if I was up in the area again..however, I will let friends and family know of their service to use this location for Uhaul.

Maybe because of the Corona Virus Pandemic, the Customers' Services are poor. The Owner was not very helpful with the Processing of the Equiptment Pickup

I used them about 2 weeks ago and everything was great. Today my van was very dirty and the windshield was cracked. Then I had a really bad time about the fuel.......so bottom line I like the people I had to deal with but SOMETHING was wrong today!!!!

Employees are helpful and respectful! I requested the online pick up and I did no know how to use it and they were happy to help.

not avaikable

I should have been warned of downloading an app and self check in when I selected in my reservation to be called. But at least the gas station employee was very helpful and indicated all the steps fast and easy.

Nothing all was good!!

Was forced to do to much online. There was a worker there watching us the whole time. I feel that if there is a worker there we shouldnt have to do all the work ourselves. Took me 40min just to get the van and another 25min just to drop It off. Worse experience ever

Equipment was left dirty with spills over seats and garbage on the floor. The 20' truck was parked in a location that was difficult to access and exit from.

Everything was easy and staff assisted me as I was renting and returning the equipment. I will rent from this location again.

Lower your mileage rate ??

Your company needs to work on your digital registration procedure.

U-Haul should improve its system. The poor clear had over a dozen people on line, in addition to myself because the reservation wasn't picking up even though we all pre registered yesterday. All of us on line had to be completed manually by one man. I wind up leaving after 10am versus my requested time. Overall customers service was great! I would hate to be in the clerks shoes dealing with so many people during the Covid Pandemic

Truck due for oil change. Not particularly clean. Back edge of inner mat not glued down and curling up. Truck road good and got good mileage.

The people running the shop were very rude. The truck I rented was not at the site because the precious customer was still using it. So I was delayed getting the truck.

No it's right the way it is

The clerk at the store was helpful in finializing my check in and helping me complete the pick up for the truck however it would be better if told in advance that a uhaul account should be created before attempting to check in because of contactless services

Attendant was very helpful would definetly recommend

Excellent

The owner in the store was rude, disrespectful and racist towards me and it was clear given the treatment to another non black persons in the store. He was rude when I picked up the truck and when I dropped it off. I will never use that location ever again and let alone use another u haul services going forward. This isn't my first time using them, but this will be the last.