Customer Reviews for Parkway Exxon
(U-Haul Neighborhood Dealer)

Évaluation :

5

Everything went smooth

Évaluation :

5

Parkway Exxon, a gas station, may not have enough parking spaces available to accommodate too many returns; therefore, when renting, request the U-Haul agent clarify on the contract that it's your return location. Nevertheless, it's a great location to fill up with gasoline, and personnel there are courteous and accommodating.

Évaluation :

1

Horrible I would not recommend U-Haul or this location to anyone; I didn’t even get a receipt and I’ve been over charged

Évaluation :

5

Easiest process than my usual and gave me enough time.

Évaluation :

1

Horrible I would not recommend U-Haul or this location to anyone; I didn’t even get a receipt and I’ve been over charged

Évaluation :

5

Easiest process than my usual and gave me enough time.

Évaluation :

4

we had a good experience - not being able to park would be a caveat I would give to a friend if rec'ing and the steering on the truck was very very loose which would have been extremely concerning if we were making a long haul trip. Ours was local though so it was momentary. The truck was very clean inside which was great and the ramp worked easily.

Évaluation :

1

Mine was a 4-hour rental. The location does not offer parking for an individual picking up without another driver. Also not the friendliest of customer service.

Évaluation :

5

The link is down for a long time

Évaluation :

1

This dealer who spoke poor English, couldn't under stand him, wouldn't allow me to leave the car at the location I picked up the truck from!. It totally screwed me up, I had to park 15 mins away and walk back to get the truck. Then where i parked the car threatened to tow the car if i didn't pick it up by 6 talk about a stressful move - Never Again!!!!!

Évaluation :

5

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Évaluation :

5

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Évaluation :

2

one of the attendant in that location has no good customer skill. Fyi,I was regular customer there. I was late for 2 hours and was charge for additional day. I guess that is the rule.

Évaluation :

1

This dealer who spoke poor English, couldn't under stand him, wouldn't allow me to leave the car at the location I picked up the truck from!. It totally screwed me up, I had to park 15 mins away and walk back to get the truck. Then where i parked the car threatened to tow the car if i didn't pick it up by 6 talk about a stressful move - Never Again!!!!!

Évaluation :

1

Mine was a 4-hour rental. The location does not offer parking for an individual picking up without another driver. Also not the friendliest of customer service.

Évaluation :

5

The link is down for a long time

Évaluation :

1

Be more polite to the customers

Évaluation :

1

Not so friendly service would never use this location again

Évaluation :

5

Great team!

Évaluation :

1

The guy I did the drop off with was terrible horrible worst experience ever very rude and aggressive such a big turn off

Évaluation :

5

I rented a van from U-Haul at Parkway Exxon in Union, NJ and was extremely pleased with the entire rental. The initial rental was quickly done and offered a reasonable rental price that was lower than I initially expected, taking into consideration a 100+ mile rental. The van was clean and drove very well for the 226 mile rental. It was large enough to hold a mattress, bed platform, and Peloton bike with no problem. The return was very quick, with the returning Exxon dealer filling the tank and taking all pictures necessary to complete the rental return. All around, excellent rental and very pleased. Fortement recommandé!

Évaluation :

3

Rude, Rude, Rude no customer service, not friendly people I asked questions to the girl when I did mobile pickup and she had an attitude on the phone. I go inside to get the keys and not even hello he just opened a drawer gave me the key from behind the counter and with an attitude like I owed him. Your customers are clearly not valued and representative need manners.

Évaluation :

5

Really appreciate the experience at both pickup and drop off location.

Évaluation :

3

There were about 6 empty parkinbg spaces available but the associate refused to let me park there, stating that the spaces were reserved for store customers and not for U-haul customers. I requested permission to park for one and a half hour and explained my inconvenience, but it was denied. No one informed me about this at the time of booking or afterward. I had to go back home and return with my wife to pick up the truck, which cost me more than an hour. I recommend informing customers about parking availability at the time of booking.

Évaluation :

1

A little too aggressive

Évaluation :

3

Service light was on. Rented blankets were not in the truck (I was refunded but needed them for my move). Online process had me type the same information over and over again, which was cumbersome and took too much time.

Évaluation :

5

Too much paperwork. Uhaul site too confusing. Uhaul should stop trying to sell stuff.

Évaluation :

5

When I originally booked the vehicle the drop off location that was chosen for me was about a 20 minute ride from my house. I called to have that changed to a facility that is about a 5 minute drive from my house ( much more convenient ). I was charged an additional cost of 15 dollars because of this change. I don't believe that was right. I'm being penalized for something that made it easier for me. I guess U Haul is fitting in with the rest of big businesses, squeeze as much out of the consumer as possible. Other than that disappointing issue, everything went well

Évaluation :

1

I had a reservation from 8/16/24 at 10AM to 8/18/24 10AM. I arrived on 8/16 at 12:25PM to find out that my truck was canceled and giving to someone else. If I had a reservation for 48 hours it shouldn't matter when I pick the truck up. Not to mention I never received a call indicating that it was cancelled or to confirm that I was indeed picking the truck up. The attendant was very matter of fact and had no empathy. After much back and forth, the attendant called the hotline and got it straightened out. However, this type of customer service is unacceptable.

Évaluation :

5

Very easy

Évaluation :

4

Apps did not work well...unable to locate me. Web page was OK. I arrived one hour late--24/7 share had expired. On phone for thirty minutes to get it reset---either make time longer than an hour, warn customers, or send an email allowing us to extend!! I was told by email I must use 24/7 pickup, yet it turned cashier at food mart could have signed me out in minutes. Process took 90 minutes! Why was I told to use self pickup?? Return of vehicle 100 % ok using cashier.

Évaluation :

5

The man that helped us was very nice

Évaluation :

5

they were really helpful and accommodating

Évaluation :

1

tried to charge me an extra $300 dollars saying i rented the uhaul for a week when i only rented the u-haul 2 days

Évaluation :

1

U-haul app is incredibly slow and constantly malfunctioning. Would never recommend using the app to rent to anyone.

Évaluation :

1

I was charged an undisclosed fee and will be disputing the charges.

Évaluation :

5

It was a very easy process, exactly what we wanted. Merci

Évaluation :

2

The staff and service was great but the fact that you cannot park and leave your own car that you arrive with while you rent a truck is simply not workable.

Évaluation :

5

Good experience

Évaluation :

5

Everything is good.

Évaluation :

1

Person at the counter was rude and not helpful. Would never return to this location

Évaluation :

3

They tried to overcharge me was being very dishonest.

Évaluation :

3

bad attitude, poorly maintained equipment

Évaluation :

3

Person at this loc was rude. I had originally requested to pick up at this loc and drop off at diff loc . When I went to pick up he said I have to return to this loc. I had to pay more mileage etc.!

Évaluation :

4

Lower price. Equipments are too expensive and too many recommendations.

Évaluation :

5

The check engine light was on.

Évaluation :

3

This location is horrible

Évaluation :

5

very professional

Évaluation :

5

Open earlier

Évaluation :

3

Clean the equipment better

Évaluation :

5

There was rice spilled on the passenger side floor

Évaluation :

1

When I returned the truck the person tried to charge me for driving 36 miles when I knew I did not and continued to argue there point and they ended up being wrong.

Évaluation :

4

Include a minimum package of miles.

Évaluation :

3

Truck is unsafe to drive Transmission does not shift smoothly but more important Steering wheel does not steer well In narrow roads the wheels don't keep steady Very unpleasant and stressful drive

Évaluation :

5

You need a very good actitud and friendly ,but always thank you very much 🙏🙏🙏

Évaluation :

3

We all didn’t know what was going on

Évaluation :

5

The trucks say $19.99, but I paid $60.

Évaluation :

1

The attendee that helped me was pretty rude and gave me an attitude upon walking in. I usually wouldn’t complain but he was not surmise service friendly at all and I wouldn’t recommend or come back to this location again no matter how convenient it is location wise

Évaluation :

1

I rented the truck for almost 2 hours and he tried to charge me for 2 days. He's a fraud!

Évaluation :

1

Customer service was not good

Évaluation :

5

The gentlemen at the counter were polite, professional, and thoroughly explained the transaction.

Évaluation :

5

I really love everything about the U-Haul experience

Évaluation :

4

Easily accessible. Truck was clean.

Évaluation :

5

The system is very slow and it needs to be upgraded.