Customer Reviews for Parkway Sunoco
(Concessionnaire U-Haul dans le voisinage)

460 évaluations

2739 Annapolis Rd   Hanover, MD 21076
(Location does not except trailers or towing devices)

(410) 799-7789

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 6h pm
  • Dim : 8h am à 2h pm

Services dans cet établissement :

Pour nous contacter

(410) 799-7789

2739 Annapolis Rd
Hanover, MD 21076
(Location does not except trailers or towing devices)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 6h pm
  • Dim : 8h am à 2h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARGARET A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN H. 
Évaluation :
5

The self-service wasn't as efficient as we thought it would be. The app took a long time loading for each screen and then we still had to go inside to get the truck key. It would have been faster to have just checked in inside than use the app.

Nicholas F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hans M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ryan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha A. 
Évaluation :
5

24/7 access to trucks. Quick and easy registration. Pulling out and parking truck with no hassle. Friendly and informative customer service. Would recommend!!

Brandon N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DESMOND H. 
Évaluation :
5

The agent was very professional and pleasant person. She made the pickup process very easy and guided me when I return the truck including the place to park. She was awesome.

BERHANE Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

victor G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn R. 
Évaluation :
1

The trucks exterior was filthy. There were several other trucks that were not dirty at all. The inside had dirt on the floor and trash behind the seats. I requested a replacement vehicle from the location as directed by phone support. The attendant was not willing to switch vehicles. They did come out and remove some of the trash which they threw on the ground!

Mathew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Syed S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lue X. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kory K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stacey A. 
Évaluation :
4

T he e customer service was great. However the van was damaged. I am not use to rented damaged goods from Uhaul. The vehicle was mark with the damage but these vehicle should be taken offline. Uhaul is a company that has a great reputation. Why rent damage vehicles to returning or new customers.

Gary F. 
Évaluation :
4

Did online check in - no interaction with personnel

Amanda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monique K. 
Évaluation :
5

Bien

DHAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara B. 
Évaluation :
1

Clean your trucks answer your phone lower your rates I really thought it cost &19,95 that's all it was worth I spent 99,00 $ total too expensive. We are in a Pandemic trucks shot ha e been sanitized

Saronda F. 
Évaluation :
5

The process was smooth and quick. Probably the best experience I have had with U-haul before.

Jocelyn G. 
Évaluation :
4

During these times of COVID, perhaps the business could put something in the vehicle stating that they sanitized the inside of the vehicle after every use. I had to wipe the inside of the vehicle just so that I felt safe.

George S. 
Évaluation :
5

I opened an online account; filled out the type of vehicle I wanted, filled out my personal and credit card information, and your website prompted for me to enter a Verification Code which was being sent to my email address. After five minutes I hit the button to send me another verification code. After receiving no code, I just logged out of my account. The rental at the location went smoothly. Just now logging in to my email account I see that two verification codes were sent to me via email ALMOST FOUR HOURS after your website system asked me to enter the verification code which was being sent to me. There seems to be a bug in your system you may want to fix.....Regards, Ken

KENNETH S. 
Évaluation :
5

Keep up the good work.

Myron B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myron B. 
Évaluation :
5

Not much improvement needed here. My experience was exceptional. The staff were professional and courteous. I was in and out in no time both coming and going. No hassle. No fuss. I highly recommend this establishment for U-haul rental. Well done!

Travis K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ahmed M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elisha W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karrin M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ann H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

syed K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Philip F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Synatra S. 
Évaluation :
5

Past experiences with uhaul at other locations have been pure aggravation. This time was flawless. The rep was friendly and got everything done quickly. I would definitely use this location again.

Frank V. 
Évaluation :
4

Even though I scanned my driver's license, I still had to provide it while renting.

Bradley S. 
Évaluation :
5

The steering wheel was very dirty and the interior had dirt on the floor boards.

RACHEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric M. 
Évaluation :
5

It was outstanding for a local quick move!

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel W. 
Évaluation :
1

The trailer I was supposed to rent to pull my truck lacked the straps to tie down the front wheels. As they did not have replacement straps nor another carrier, I was told to call roadside assistance. Though the representative on the other end of the phone was helpful, she couldn't solve this problem and directed me to another U Haul store a few towns over and for this store to reverse the contract. Upon arrival at the U haul store in Glenn Bernie, I was pleased to find they had three trailers. Assessing the time I had lost, I still assessed I could on with my plans. Then the young lady lowered the boom and said she had made an error and that the trailers she did have were only for local hire, not one way. At this point I proclaimed three tours in Iraq were less stressful than this U-Haul experience. I sought out the manager and common sense prevailedâ€"he gave me the trailer and I was on my way, but had missed/lost an entire day of packing. Sorry, not a big fan right now. Doug Farris

Doug F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chrystal A. 
Évaluation :
5

Outstanding experience. Great vehicle. Thanks.

Kameron L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Barbara M. 
Évaluation :
2

Dirt in trailer. No electrical cord; had to take one from adjacent trailer. Had to hook it up myself. Minimal help from store clerk.

Calvin S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin L. 
Évaluation :
5

Excellent!!

Abraham S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS L. 
Évaluation :
5

Trucks are old, etc.

Ciara W. 
Évaluation :
4

None, every thing went smooth with no issues.

Yvin V. 
Évaluation :
3

The cost was higher than expected. I paid total 95 $though the website information lead me to believe I would be in the 40 $- 60 $range.

Daniel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen V. 
Évaluation :
2

I reserved a truck. Showed up and they didn't have it ready. I had to call uhaul because my reservation didn't exist... Even though it did

Richard H. 
Évaluation :
3

Pickup was a little slow with the cashier assisting other customers at the same time he was trying to finalize paperwork for me to take the truck. Truck's air conditioning was non-functional, which was somewhat painful given the temperature that day, and the padlock on the back of the truck did not open. The key provided went into the lock and turned, but the lock wouldn't actually open, forcing me to use string to tie the latch shut on the cargo door to ensure it wouldn't open during transit.

TIMOTHY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pamela H. 
Évaluation :
5

Great service. Thanks!

Todd J. 
Évaluation :
5

Rien

pamela H. 
Évaluation :
3

I used this location because it was nearby. Utilizing the online process made the in/out aspect relatively simple and quick. Recommend not to purchase equipment via the online option. The facility you request it through might not have it or just won't prepare it to order. Overall, excusing the mishap of not having my equipment in my vehicle this location was convenient and simple. Just be cautious and thorough when inspecting your request.

Rafiu A. 
Évaluation :
1

Have someone more experience running out the equipment. And making sure the equipment is maintained properly. Upon returning we we're in formed there was no brake fluid by the returning location in Port Richey.

Michael A. 
Évaluation :
3

The location of the Uhaul trucks were in a very small parking area of the gas station. I elected to pick up the truck by mobile because I thought it would be a very efficient and safe alternative then going inside. Well I was still prompted to go inside the gas station and the attendant was sort of confused by everything. I would not recommend the mobile app or this location due to lack of communications.

LINETTE M. 
Évaluation :
2

I think it's sneaky to charge a customer a processing fee after the rental was confirmed...unprofessional!!

Rhonda L. 
Évaluation :
4

Agent was not sure which truck was the one I was renting

Thomas B. 
Évaluation :
3

The location was average in my opinion. It's inside of a convenience store so, it's a “one man show”. The clerk that assisted me attempting to multitask by handling my matter while also checking customers out at the point of sale up needing to purchase items from the convenience store along with gas. It was awkward and just like I had no privacy to handle the purpose I came there for. It would be nice to have a little privacy and that, as a customer, an associate gives me their undivided attention. To top it all off, my truck was filthy on the inside and smelled horribly.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHALANA B. 
Évaluation :
4

A little pricey on the mileage cost but overall worth the rental.

Gary V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sheenal P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashutosh G. 
Évaluation :
5

Excellent

Nicklaas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raimundo F. 
Évaluation :
1

I had a horrible experience.

Andrew S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HUGO B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer R. 
Évaluation :
5

Aucun

Young F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRIAN L. 
Évaluation :
1

Improve communication and customer service/support from representatives. Have someone available to physically assist with hookup. Location not suitable for trailering.

Othniel E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALEXANDRA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan H. 
Évaluation :
3

My pick up went well, the online pictures did not match the truck accurately, and there was some stuff in the cab as well as what appeared to be a grease or oily stain on the passenger side floor. The location of the pickup and the personnel working was fine.

Joseph W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry F. 
Évaluation :
2

First of all it took forever to get the truck. They had one person working there. They had me and another customer getting a truck and had to stop for every person getting gas and any merchandise. People getting gas were pumping gas for 30 mins waiting for the gas to flow out and there response was it's cold and it comes out slower. My reservation was wrong and tried to charge my credit card before telling me how much my card was being charged. The price isn't what I was quoted. had to get on the phone with the place where I originally had the reservation with and they fixed it and was very helpful. not to mention my reservation was changed 3 times, 1 because they didn't have the size truck I wanted which was a 20 foot they didn't have so we went down to a 15 foot at another location then they text me 30 mins before my pick up time to the location above and was there an hour before getting the truck. The only thing good about this truck rental was the drop off location in Winchester va.

Jeanna B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
2

Trailer wiring was not correct. Continuously blew fuse for running lights throughout trip. Door also unwound and could not close mis trip

Anthony P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugenia H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth D. 
Évaluation :
1

He did not tell me the actual price. He told me the price of it as if it were a pick up and return at the same location. I did not realize I was spending 510 dollars instead of the 30 dollars I originally paid. I am still waiting for UHaul to provide me the refund I was promised seeing that I was told the wrong price.

Jacob C. 
Évaluation :
3

The location itself was fine but U-Hauls reservation system as a whole is terrible. I did not even book this location originally...this location is about 20 miles away from the location I originally made the reservation. And, my pickup location was changed 4 other times in between the original booking and the actual pickup. This is horrible.

Frank S. 
Évaluation :
3

This was not the original location I attempted to drop off my rented trailer. I informed uhaul that I didn't know the exact location I would be dropping it off at. I informed we would be dropping it off in the DC Metro area, Uhaul then auto selected a drop off location for me. Customer Service informed me it was no problem to drop off anywhere since I paid for the one-way premium. I then attempted to drop off at two locations and customer service refused to let me do the auto drop off without incurring a major fee. I finally dragged this trailer to a third (finally) manned location, but even then the staff was ambivalent at best. I then spent nearly an hour on the phone with multiple customer service offices only to hit a useless brick wall. Uhaul is not clear about their one-way policies, and is unclear of their fees associated with one way trips. It's absurd to pay double for one-way, only to be double charged for a ridiculous fee.

Andrew G. 
Non reviews have been submitted for this location.

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