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Aliaksei Smantser
Customer Reviews for Parkway Sunoco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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It was a relief to finally find a U-Haul location where all the equipment was there, the computers worked, and the employees knew exactly how to get me in and out with zero wasted time.
Nicholas RobinsonI was taken care of and was treated nicely.
David HallNice people very helpful
Mark GeddesToo much trouble to put the trailer on myself. No assistance in doing so.
wayne davisAll vehicles need cleaned they were very dirty inside
Darwin CorbellThe attendant were not friendly neither helpful to me.
Jeannette ZielinskiGas station attendant seemed disinterested in helping. Made it feel like I was bothering him and interrupting his day. Would not return here again...even for gas.
Brian MaceWorker barely spoke English.
josh mendozeTruck has a serious alignment issue or possibly a bad tie rod. It honestly didn't seem safe to drive. The check-in process was slow, but the return process was abysmal. The employee who handled the return didn't seem even to know how to process convenience store purchases (he took 4 of those in between trying to handle my return)-much less how to get the return process completed, which took a full half-hour.
Heather JamesonTruck was dirty inside, customer service was terrible and rates were not adjusted for returning a day early
Eric SemanskiThank You Ali for a Great Easy Experience, The Uhaul being at Sunoco Gas was Even Better!!!! Everything all in One.
RAYMONDO ONEALThe process of mobile pickup was horrible!!!! It took 25 minutes and that time isn’t factored in to the rental time.
MARIJAH ALEXANDERNone so far
Mervin KingBien
Gerardo DelgadoLady who is always there working very sweet and great at her job!
Betty WilliamsApparently my trick did not get checked in until DAYS LATER.
Toni ThomasThe uhaul smelled like urine, air coming in the cabin, emergency brake lever broken , given to me almost 3/4 of a tank.
Wanda MedinaA notification when your truck is not available would be nice when I finally got a truck the check engine light was on and the steering wheel had a foot of play in it AND I still haven’t got my deposit back on the truck I was supposed to get after being forced to pay again for the replacement truck after being told I would get it back on the first business day and of course I didn’t
Kenneth WeaverDid not have any dollies, furniture pads, straps, bungee cords, or any other moving equipment. When I made the reservation, the reservation allowed me pay for a dolly and furniture pads, but this location only had the truck and nothing else
Randall SlaterPhone communication lacking mail box was full.
John Hoffman0,89 a mile seems high to me a lower rate for short trips would be nice for people who are using it for a few hours and not much mileage.
Kim WindsorDrop off was very easy and quick. The person at this location was very nice and she made the drop off a pleasant one.
Mark ChristThe equipment that we reserved weeks in advance was not available when we arrived. Even though we selected online check in/pick up, we were prompted to come inside for assistance instead. The overall process was disorganized and unreliable. The truck was fine.
Ashley WestTruck was not maintained Step was falling off I had to put 2 bolts in it AC quit at end of trip Ramp was broken would not go in place
George DixonQuick drop off but phone didn’t work and no printed receipt
Richard FriddleThe van interior was really dirty, gas tank was full. The location was horrible, no real parking for vehicles, and after following all of the directions for mobile pickup I still had to show my license again and the attendant didn't seem to know how to check out the van. Why did I take a picture and upload my license picture if I had to show it again to get the keys?
Elyse AllenStaff had poor customer service. Did self check in went inside and the clerk had a long line he made we wait while he attended to the entire line. Upon returning a different sales associate gave me a very hard time about parking the truck. I told her I was not comfortable navigating it into the space and she was just rude. I told her I didn't know how much gas was in the truck she referred me to the app. I asked for help bc I had poor reception she said well I'll help you but there's a charge. She was very rude.
Keirra DavisClean out severe smoke smell. Even with the windows open I could smell it and my clothes smelled like it after a short ride
Vivien KraselskiConvenient drop off. The estimated amount of gas to get back to my original level was way too high, so frustrating that I had to spend extra money on gassing your truck more than I needed to.
Jack RatterreeWe returned our truck around 4pm, but it was not processed until around 11:40pm. Otherwise, drop off was smooth and easy.
Mahlet Zinahnothing. all was very good.
jorge valleThe truck smelled like cigarette smoke with used cigarettes inside the door
Sondra DiggsGood customer service. Easy process. In and out in no time. The truck was clean however it needs a wheel alignment. Could not drive more than 45 mph without shaking and feeling like it was going out of control.
Leon YoungWent very fast and easy
Michael CasimoTruck was not in the best shape. Drove like a tractor with wobbly driving.
Zeeshan MuhammadI have not received my email receipt. Otherwise the process wa smooth and unevemful.
Richard HackneyThe service was not the usual uhaul service. The vehicles were not up to standard. The truck was extremely dirty.
Geneva EaddyExcellent service, was a walk-in. Make a reservation if you wish to save time picking up your vehicle.
PETERIS SERGEYEV SIBRINThe only issue I had was the truck was to small for what we needed. So a 3 hour round trip turned into 7 1/2 hours. We had to travel from hanover md to Ashburn VA so making 2 trips was a huge inconvenience not to mention the extra expense for the double miles we had to travel.
MARY STAPLESMike had great customer service and was very knowledgeable.
Aaries COLEMANMore expensive than I thought
Shandice KingMake it easier to find the truck. They instructions said to look at a place on the truck for the # but it was not there and in a different spot on the truck. Gas charge is overpriced.
Andrew GalassoEmployee at the Sunoco told us that there was no parking available and that we would need to either wait for a spot or take the Uhaul to a different location (which he said we'd have to pay for), a spot opened up and he told us we could not park there and to park across the busy street instead. We were also charged almost $50 for gas even though the tank was in the exact spot it was when received. Very displeased.
Destinee LockhartTrès bien
Truneal JohnsonThe employee tried to fight me and my friend and got all up in my friends face. We were 2 females a man let alone an employee of U haul should never get that irate and unprofessional with any customers.
Sue TaltonI felt like I was overcharged for the rental.
FRANCESCA DORSEY