Le client n'a pas laissé de commentaire.
Liam J.
Customer Reviews for Parts Depot of Salida Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Whoever used the truck before us obviously used it to move Sheetrock as the cab and the box were full of white dust! However the associate who severed us was great and professional!!!
dan T.I did not talk to anyone at this location. I did the self service drop off.
William V.We rented a 10' truck and an appliance dolly. We were expecting the truck to have a ramp to allow us to move a freezer; it remains to be moved. Had we known, we would have rented the next size larger truck to get the ramp. We moved other items so it wasn't a total loss, but not the win we were hoping for, either.
Paul A.S.O.
Thomas S.Great, prompt service!, especially considering the cold weather. Merci.
barbara A.I was pleasantly surprised by the helpful staff. I recommend this business to everyone. Merci!
Robert B.Fast and easy drop off with pleasant personnel! Highly recommend this location and they should be commended for their “customer serviceâ€. Something you don't get very often in this strange world!
Dennis H.The process was smooth and handled with kind, professionalism. Would definitely use this location again.
Robert G.Thank You !
ED B.Reserving and checking out the truck was easy. The truck seemed to be well maintained, and drove amazingly well considering the heavy load I put into it. The only problem is that the key was worn out. At first, the key didn't turn when I inserted it into the ignition. I tried making sure it was in park, etc., etc...... It finally worked when I flipped the key over.
Michael R.Nothing customer service at this location was excellent!!!!
Tony V.Interior tie down was broken. Good service. But I wish I could have picked up and returned to Gunnison location,
Jeff B.Great staff. Quick and efficient. Mike and the crew know thier business.
Bryan H.Super fast, friendly, wish car rentals were this easy and quick. Only drawback was I wanted to rent a pickup and was told uhaul very seldom let's them have one
Chriss W.Not very friendly.
Andrea S.Pleasant experience
Michael S.Always friendly and helpful.
George B.Friendly, helpful staff. Large selection of equipment.
Wayne M.Perfect
Joey V.Not much choice for this region. Staff was professional but they looked overworked. Although UHaul indicated I could self-check out and in, this was not available at this location, costing me a lost 2 hours in the move waiting for the store to open. Truck was dirty in bed area. Only had 1/2 tank of gas, causing further delay to fuel up before loading. Asked for a 20' truck, 2-days before renting only a 15 footer was available, causing further expense. Not a smooth experience.
Mark T.Corporate's reservation policy is absolute garbage. I made a reservation to pick up a U-Haul in my small town of gunnison, I got a confirmation number and everything, then I got a call two days before I was supposed to pick up my U-Haul and move several hours away that I would not be able to pick up my U-Haul at my preferred location and they were going to send me two and a half hours away to pick up another U-Haul. Corporate then canceled my reservation and scheduled it for the next day. Enter our hero Amber. I called the Salida U-Haul and Amber was the angel that I needed to get this move completed. She found me a truck on my day, she provided me with the absolute best customer service I could imagine, and the whole experience outside of corporate was absolutely fantastic! Amber is the soul reason I am giving a wonderful review, give that girl a raise and some praise!!
Abbigail M.Liked the ability to check in on the app after hours. The prior renter left a dolly and blankets in the truck. It would be nice to have a comments section in the online check-in to share this information to make sure I wasn't charged.
Laura P.Everything was great,fast and easy for my move.
roy L.Ever yet hung was fine and convenient
Thomas M.This was a local rental only from the o-line site. Nothing in the size we needed was available closer to hoe. But, the staff at this location were great.
Kenneth Z.Not much. Perhaps Uhaul could make more auto transport trailers available. This has nothing to do with the location I got my equipment from. There are very seldom any transport trailers available in the area, much less in Colorado in general. Go to the south and pick more up and bring them back here so more people can use them to move to other states. I had to drive half way into Kansas to get a transport to then drive it to the north side of Nebraska as none were available in Colorado or Nebraska. Or the western side of Kansas.
JOSHUA S.Great customer services!
dan T.Great shop ! Don't have anything to suggest as everything was great!
JOSHUA S.More than accommodating, great to work with.
PAM B.The people there were great. I had to drive from Denver so the entire process was miserable.
Keaton W.The service and attitude was great!!
Hipolito A.Check all trailer lights for operating condition before releasing.
Charles V.Returned after hours
Danny W.Perfect today for our needs.
Michael F.First time I have been there!! Great place!! Friendly and inviting!!!
Gary L.Best ever rental experience!!
PATRICK S.Please update the truck availability on your website. I was able to reserve a large truck, however, this location does not carry that truck. It was a huge inconvenience and made for a much longer day. Local service was fine, the uhaul reservation process was awful.
Ryan K.My rental experience was fine with Parts Depot of Salida. my only complaint is the amount of the mileage charge which is not set by them. There was no equipment available on the other end of my pickup and so this was my only option. If I need to rent again, u-haul would not be my 1st choice due to price.
Charles L.Provide a definite confirmation that a truck will be available.
David V.Extra $120 dollar charge, unexpected, but had to pay for misc fees if I wanted truck. Didn't explain anything on this 26ft truck. When I stopped and asked, they gave me a number to a guy in Gunnison, Co. That person I called was wonderful and put all my fears at ease. He told me he always goes over the trucks with clients. I told him they just gave the keys and said bye. I was so thankful for this gentleman in Gunnison.
Laura A.Katie saved the day for me! I had reserved a 26' truck (a month ahead) for moving day and was told THE DAY BEFORE, by Uhaul, that I was going to have to drive over an hour, and OVER MONARCH PASS, to pick up the truck. So I called Big-O in Salida and explained what was happening. Katie said she did not have a 26' truck, but if I had another driver I could have the 10' and a 15' trucks and her lot! That is what we did! Thank you Katie, for thinking outside the box!
Jennifer R.Business does a nice job taking care of customer.
Steve W.Ensure trailers function properly and easily with mechanical issues. Do not charge at the drop off location a fee for unused items such as a dolly that was returned, unused to the pick up location. This occurred with my transaction and I want my credit card credited back for the returned item immediately.
Angela W.Unprofessional customer service by staff, the oil in the truck was low
Christopher B.