Truck was dirty. Also truck had hardly any Gas and I was charged 30 $fuel service fee and 25,18 $ for gas which I didn't use. I drove 18 miles. I will be disputing these fees. This is not good service.
Ysemny A.
Customer Reviews for Pathway Auto
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The gentleman working behind the counter did not seem too friendly and and seemed very bothered bothered by the fact that he had customers. He also told me I did not need to record the the mileage or gas amounts even though I got a Text message telling me to do that. Also The covers I was given for my furniture Was wet and smelled.. The furniture Dolly that was also given to me was the incorrect one that I had booked.
Frank I.No improvements needed, everything was perfect!
Aaron K.It was so quick & easy. The truck was awesome!
Margaret B.Staff is horrible I waiting 20mins to get the keys for the van. They always charge for insurance when I clearly make NO INSURANCE. Also the van smelled so bad this location should be shut down it is giving uhaul a bad name I will never go there again.
Ignazio D.Open on time, the time posted that you open. Don't park the vehicles in the weeds and piles of trash for customer to walk through to get vehicle.
Brian D.Excellent service à la clientèle. Susi was very friendly and helpful throughout the whole process.
Elizaveta M.Quick and easy transaction! Very nice and helpful!
Jennifer P.Nothing, I was fully satisfied .
Denise D.Great experience! Very accommodating! I would definitely use this U-Haul provider again!
Orestes A.Great experience. Truck well maintained.
Gino M.Clean very easy to use the service was great
stern M.N/A ATT
MIGUELANGEL S.This was absolutely perfect. Very nice and very professional. Great experience. I will definitely use them again in the future. Thank you so much! Have a great day!
Susan C.Filled out all I needed to online and was told to call someone I literally spent another 20 mins with her on the phone after filling it all out online and wasted way to much time mean while I helped my friend the other day move she was in and out no question asked
Vincent S.Truck rented to me with 1/4 tank of fuel. I was NOT advised that if I return it with a 1/4 tank I would be charged an extra 30 $. Obviously being given at the fuel threshold and not being advised of the 30 $extra fee is wrong. Truck was covered in snow and ice which we had to clear ourselves. Manager refused to credit the 30 $charge. The contract/receipt sent to was not legible either.
Kim S.This location has to be one of the best on Staten Island professional and friendly. Had a great experience highly recommended
Dennis C.Clean pickup and transaction
John C.Nothing at all! Everything was perfect.
Frank M.Suzie the manager was AWESOME!!!
Keith R.Get better check in and return policy, check in was not pleasant ,lady could not see the tablet they use, internet connection Was very slow .took 20 minutes to check in,.when I clearly checked in online the previous day-Did not provide paper work of contract. when equipment was returned the man took the keys and said the lady will look at the pictures he will send her and complete process, she was not onsite. Good thing I took my own pictures of odometer and fuel.
Wael Z.