Le client n'a pas laissé de commentaire.
EDGAR S.
Customer Reviews for Patriot Towing
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very pleasant! Thank You! I was there at 4:00, put key in drop box!
ETHEL P.Truck broke down and i had to walk. The dolly i rented was not available even though it said it was. This is a horrible place to rent from. horrible.
Robert C.The parking lot is tight. More room to be able to turn around personal vehicle would be helpful.
monica H.Make sure the vehicle is parked on a level surface when you check fuel and give the customer for the fuel level the location indicates beforehand (so the customer knows what to expect). Also you should state the approximate fuel level in gallons (depending on the tank size of the model). My particular model had 31 gallon size and when I filled it the gauge read 1/2. That means the gauge indicated I filled the tank up with 8 gallons, but I only put 5 gallons in the tank: so the gauge method is wildly inaccurate as a means of charging customers and it is unfair if your gauge is not showing actual fuel level. Some gauges adjust for fuel economy; which is what my rental was doing. I will not do business with Uhaul again if I can help it.
adam C.Rented a 10' truck. At pick up, truck was on empty, right front tire was low, left rear tire was low. I moved forward and resolved those issues , as my moving timeframe was limited. Drove. From North Carolina to Michigan and had to put air in right front and left rear tires 3-times. My truck was loaded and I was driving through states in rain. Unfortunately, the trucks wiper blades were very poor quality (extremely thin) and offer minimal assistance. It was a stressful journey. I have always utilized U-Haul for moving . Never even considered investigating other options. However while driving through the Appalachian Mountains concerned about the ability of my rental truck to make the journey, I began to make a note of other moving truck companies and will be investigating their rates and ratings.
stacey C.Returned after hours but on time. I called as the app said I was at the correct location but would not let me follow through. I also called the next business day to advise. They said they'd send me an email but didn't. They billed my credit cared with no explanation.
VILMA R.Rental was easy. Returning was easy. The process was great and helped our experience to be positive!
monica H.No improvements needed. She was great. Thank you.
JOHNEDWARD J.I have used Uhaul at least 10 times for moves and typically they have been great. This time was the worst I could ever imagine. Please see below. -The customer service at pickup was terrible. She kept answering the phone as I was trying to get my truck. -We ordered a hand truck and she gave me a little dolly instead. When my wife called after I got home the woman said she was confused as to why I picked up the dolly instead of a hand truck and that we could come back to pick up a hand truck. Two minutes later she called back saying they are actually out of hand trucks. -I then had to walk across a busy highway with a dolly to go get the truck. I couldn't believe I had to walk across this highway. -Every other time I've rented from Uhaul they go and inspect the truck with me. Not this time. I went alone. -She said there was a half tank of gas in the truck and that's where I needed to return it. However, it was halfway between 1/4-1/2 of a tank and I took a picture to prove it. -The truck was filthy, food was all over the floor, the door handle was broken, the AC was broken, the "mph gauge" was broken. -Finally, the moving company that we booked through Uhaul ghosted us! We had confirmed with the company two days prior and they literally ghosted us as we were planning to move. I couldn't believe it. -This was just an awful experience that I hope no one ever goes through again.
MARCUS W.Very good experience..no need to improve on anything at this location.
Brenda L.The location where I reserved is not the location where I actually got the rental from. The number to call goes directly to voice-mail and the mailbox is full. Went to another location. He looked up the rental number and found it was at another location about a half mile down the road. After I found the location everything was streamlined and I was on the road a few minutes after payment was complete
Jonathan S.Excellent service and personnel
James B.Uhaul's traffic group completely failed to schedule us a 20 foot truck we reserved. Called the day prior to pickup and they inform us a 26 footer is all we can get. Call all day waiting on a pickup, get told a 20 footer showed up hours prior but was given to someone else because “they were already on their way†which means they failed to plan ahead and call to check if their truck was was ready. Pays to live in the third world! Talked to three different customer service folks on the phone, they are so rude it's almost like they're TRYING to be unprofessional and unhelpful about it. Horrifying experience, I hope I never have to use these people again. Note, this is an indictment of uhaul corp, not the people at patriot towing, even though they did give my truck away.,.
Jared R.No comments 😕
MASONWAYNE R.They don't have to improve anything. They were amazing and friendly .
MELISSA MARIE M.Everything was great, but I was charged for an extra day, when I was told I wouldn't be.
Mark J.Tell the next customer to drop off at a different location.
BARBARA B.give a hard copy contract. I was unaware of the three day limit on the trailer. Trailer had bald tires.
CURTIS D.The lady at the counter is amazing. We have been here twice and both times we have been well taken care of. Kudos to her.
Erica R.The recipient was awaiting my arrival and was incredibly helpful.
Joshua B.Most friendly staff I ever met. Super professional and very accommodating. I will come back here again.
SERGEY V.The customer service representative was awesome, she was very friendly and attentive and helpful. I didn't get her name but she instantly understood what the issue was with returning the rental and took care of it. I couldn't fine the mobile pictures you need when you do a self pick up mobile, but she did, and I left a satisfied customer. Thank You for making the return easy, after all that driving I just wanted to go home and get some sleep. Thank You.
Tyra S.Staff was friendly and helpful. 5 stars!
William B.Make sure equipment is available on the date scheduled in the AM.
Sean G.Cargo bay not swept and the front of the truck was completely spattered with bugs.
David W.This was the easiest and most convenient uhaul I have ever rented! The lady running it, I didn't catch her name, was super nice & easy to get ahold of and work with! We will always use the location for our uhaul needs in the future!
jaysa J.Great experience. Friendly staff. Would definitely rent from them again.
Yvonne S.Lisa was amazing! She helped us get what we needed when we were in a bind, not only once, but twice. Smart Girl!
PAMELA B.Y'all are great at what your doing. Keep it up. Friendly people.
JEFFERY G.Clean truck friendly staff on time service made moving experience very easy truck easy to handle thanks Mel Allen
Mel A.We only rented the U-Haul for an hour to fetch a sofa but it was a fine experience. Kayla handled everything promptly and professionally, even held off on her lunch hour to accommodate us!
WILLIAM J.Very helpful and accommodating, thanks for our professionalism
gregory M.Absolutely horrific experience. They were unable to fulfill my reservation that I had for 2+ weeks. They then made me take their "rotation" truck to Virginia and bring it back to them. I had to drive 3+ hours two separate times in their crappy 20' truck. The truck was a piece of crap, not cleaned whatsoever and poorly managed and serviced. I will never use Uhaul again and I will make sure to turn anyone and everyone away from UHaul.
Jeffrey N.Very efficient place. They made it simple and quick.
Beth F.Excellent service Personnel was very very friendly to customers answered all questions picking up the truck was painless dropping it off was even more painless literally dropped it off and left at 7 minutes received the billing invoice in my email minutes later
Jose R.The truck was actually really nice and drove really well for being so large. The one complaint I have is the ramp on the rear is WAY to steep! It made it difficult to move large heavy items.
TREVOR F.Everything was perfect
CHARLES L.The lady at the desk was very nice and helpful. Very fast check in process. Huge plus that they're open on Sundays.
Tyesha T.Every time I rent equipment here it's a pleasure. Great customer service and support when renting and returning. All U-haul locations should learn this is the way to do business in this manner plus service. A+++ for sure. Keep up the good work. Tee Taylor/ Plush
Terry T.Great service at patriot towing
Kim C.Just keep up the great customer service and friendliness. Thank you, always a pleasant experience.
STEVEN H.No issues...friendly people!
TREVOR F.I location where I went the service is always great never had a bad experience keep up the good work Salisbury
LETTIE B.Very very helpful Unusually good service in a world where you are pretty much on your own
DALE B.Great dont change nothing everything was awesome
Sonya G.When one U-Haul wasn't open with no phone call. They were friendly and helpful took me right away did all the paperwork abs told me not to worry about a thing.
Rikki T.Perfection can't be improved. Y'all are AWESOME!!!
KIMBERLY G.Fast and friendly!
Kevin H.A very nice truck, thank you for letting me rent it
TIMOTHY J.Used this location multiple times!
elizabeth C.