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Brent M
Customer Reviews for Payette Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nothing, service & staff were excellent, very nice and helpful, went the extra mile ❤️
LAURI HEverything went smoothly smoothly!
Shannan MThanks for an easy drop off!
BRADLEY DS.O.
Jennifer SVehicle worked well with one exception. When you fill the gas tank there is a leak somewhere in the line from the downspout to the tank. It cost money in lost gas and needs immediate repair. Have photos and video. No leak noticed from the gas tank.
Hugh SWiper blades needed replaced. Truck not very clean.
Mark LGreat customer service and went out of their way to help.
Bradley DAs always great equipment , easy to use!!!!
shawn pPayette tire is the best!!! Super easy rental and return
TERESA MThe owners/staff at Payette Tire were great, even though I was guaranteed a appliance dolly and there was not one with the truck, they found one near by and was willing to go get it, it was located in the same town which I was loading a storage unit and I just picked it up.
Rhonda TVery hospitable. Very customer friendly. Je les recommande fortement.
Richard LThe store was fine and the owner of the store was great and went out of his way to help us. Our problem was with U-Haul. As a matter of fact I'll be hard pressed to ever use Uhaul again.
WILLIAM SI think the customer should do his/her due diligence. Make sure the equipment you're renting fits or fulfills your needs. It will save you the grief of getting home and realizing "this isn't going to work." Shawn and Nancy were very helpful when I didn't take my own advice. Location was easy to find, easy to return the rented equipment. Just a pleasant experience
Eddie RThis is the first and only time I’ve used this site and had no issues.
Mikel GThe equipment I rented wasn't in the back of the truck. Luckily there were employees there (they were kind and helpful) and they grabbed it for me, but if I had picked up the truck any earlier, I wouldn't have been able to grab my equipment.
Jessica LWe liked it better when we picked up the truck with a full tank of gas and returned it with a full tank of gas. It's hard to judge it correctly when traveling. We picked it up with 1/4 tank and returned it with over 1/2 tank.
GEORGE SIt was never explained about a set mileage that we were allowed before having to pay extra miles. Uhaul changed my pick up location forcing me to drive farther than expected. Very disappointed!!
mark oThe owner of the U-Haul shop tried to charge for an extra day. The U-Haul was due back at 2:57pm. He said it was due back at 2. I corrected him and he got angry. I went out side to get my son to witness the interaction. The owner admitted he was wrong and proceeded to tell me to shut up. Told me to never come in again. My son said just give us a receipt, to which the owner demanded my son leave his property, that he was trespassing and he was going to call the cops. My son left the premise. I with all of my colleagues, friends, and family will never use U-Haul again as long as the mean ill-tempered man is connected to U-Haul.
BRENDA HThe truck had a leak in the roof, soaking some of my furniture. The mobile app is almost useless, took 45 minutes to get the truck checked out and after an hour of trying to get it checked back in I had to give up and your 800 number for assistance. I will not be using Uhaul for my next rental.
Michael BSafety should be your number one priority!
Jurgen SVery quick and professional. Makes it easy to pick up and drop off. Assists with connecting of trailer. Very friendly!
Chad RGreat Service with a smile!
Douglas RAlways nice to have a trailer available!
shawn pSuper helpful and friendly. Great experience.
JACQUTTA BDont give the the vehicles to the customer with 1/4 tank of fuel in it.
ROCKLAND TNice, easy, friendly experience
JAMES AThe owner happened to come in that Sunday morning and quickly helped fix the problem of the blankets not being set aside. Greatly improved my experience.
Jose AVer nice!
TERRI ERien
Sherman BUnlimited miles for the rental time allotted.
Wendy OPersonnel were friendly and inviting. They made sure everything was ready to roll for the move.
Kent BEveryone I spoke with at this location was very courteous and helpful. A great experience.
Christine PThe drop off location staff was amazing!!!!
Jessica PVery helpful, friendly, customer service was great
Kolet WClosed on Saturdays. Self return worked fine on 3rd attempt. Mostly my fault, not yours.
Wayne MEverything went smoothly! Would rent from this location every time.
Shannan MVery easy to pick up the vehicle, easy access and safe location. I needed some help to check out the vehicle as my cell phone data was not working well; the phone representative was very helpful in taking care of it over a phone call.
Shawn SVery nice and helpful people
James MI was late to pick up the trailer. Payette tire called to see if I was still coming to pick up. They had an employee stay after hours and help us. I was impressed!!
Kurt BWindows had bugs all over. I had to drive 100 miles before I found a truck stop that had a long handle squeegee. Other than this the staff was very helpful
Michael DCall me
DANA SI was very satisfied with your equipment. I was not satisfied with Payette Tire. I needed to adjust my hitch to handle the 5 x 9 rental. Payette Tire personel were to busy to assist. I could have made adjustments myself, but did not have the hardware to accomplish and they would not let me use their tools to accomplish. They sent me down the road to auto repair facility to accomplish. That facility made adjustments at no cost and could not believe Payette Tire took their attitude.
david pIls ont été très serviables et amicaux. They got me the rental ahead of schedule with short notice from me. I was happy with their professionalism.
ROBERT SHe was very friendly and took his time to assist me
Richard EEasy trip to Pocatello, id. Truck was great is to drive.
shawn pNo improvement suggested. Shawn and his staff were great to deal with. I had done everything on-line, and they got me in and out very quickly.
Michael CThey were very good to deal with. Would go there again.
robert mno dolly in the truck as requested and lok box was broken had to call for assistance. truck had check engine light in part way into trip.
Ed RThis is by far the "BEST" UHAUL dealership bar none! Thank You, John D. & Family.
John DMy only complaint was I paid for a dolly and did not get one.
AnnMarie KAlways Excellent Customer Service!!!!!
John DThis location was fine, although we reserved to pick up in Donnelly where we live well in advance, Uhaul failed to have a truck there for us so we had to drive all the way to payette which is over 2 hours away from us. This was very inconvenient and very frustratingly, especially finding out only days prior to our departure. They did compensate us a teensy bit but not nearly enough for what we had to do. They didn't even offer to bring one to us, just that we had to go pick one up somewhere else. It was added stress we didn't need!
Andrew SExcellent Customer Service! Thank You.
John DThe young woman working was a delight
Kara EEquipment great. Customer service awesome. We have used your service a few times and have been totally satisfied. We will come to you when ever we need your service and recommend you to everyone.
Craig PThe drop off procedure is difficult at best. The website the drop off directions prompts you to is terrible. It fails to log you in and very hard to navigate. The customer service number was tried but the u haul representative was incompetent and of no help repeatedly referring me back to the website that was not functioning.
Robert GMaybe more parking
Jacuelyn MI had a very poor check out process when I scheduled over the phone they said it would be ready at a different location and it wasn't after being on hold for about 30 min I got through to someone who switched it to Payette. I wasn't very impressed with the initial contact. The return went very smoothly.
Hans D