Le client n'a pas laissé de commentaire.
Linda R.
Customer Reviews for Payless Storage 2 LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Quick and easy.
CHRISTOPHER H.Nothing. Handled well & professionally
Lane G.Truck was absolutely filthy outside and in. I had to spend 30 minutes mopping what appeared to be oil out of the cargo area before I could start moving. Passenger compartment had cigar wrappers all in it and ashes overflowing the ash tray. The outside of the truck looked like it had been down a 100 mile dirt road in a monsoon. The only positive of the experience was that sales associate at the desk she was polite and great to work with.
Mason D.When I got to the location the keys were locked in the truck and they scrambled to get me another truck at a lower price. Still have not gotten a recept on the changes
Rene O.There was only 1/4 of a tank of gas and I wS charged for not putting more in it. I put what there when I got use of the truck
Tamii W.THIS BUSINESS WAS A LIFE SAVER BECAUSE HE WENT ABOVE AND BEYOND ASSIST MYSELF AND MY WIFE IN GETTING A TRAILER. I RESERVED WAS AT A DIFFERENT LOCATION BUT ADVISED THEY WASN'T OPEN FOR U-HAUL BUSINESS AND THEY DISPATCH WAS RUDE AND NO DAMN HELP EVEN THOUGH THE RESERVATION ADDRESS WAS 4140 WITH U-HAUL TRAILERS ON THE PROPERTY.
James B.The lady at the front was very kind and helpful and made the experience overall better. The uhaul was clean and overall well maintained as well.
Amber H.after some initial confusion it went very well. many thanks
nancy J.The pickup and dropoff location was great!
Charles S.I dropped the trailer off at this location after hours the same day I rented it. I actually could have kept it for 2 more days since it was a Sunday but wanted to go ahead and turn it back in. In doing so I was charged a $20 after hours return. That's a little ridiculous. Very disappointed that U Haul would charge for returning a trailer early.
Robert K.Can't think of anything.
Andree R.Girl in office was not knowledgeable. Was told one price but of course completely different. Was not acceptable that you received $45 in “extra†gas that I put in the truck so it wouldn't be so low like it was when I picked it up and received no credit for it. But if I would have brought it back below where I started you would have charged me a ridiculous rate for a “gas chargeâ€. This policy needs to be addressed. Will not use again.
Sandra T.Keep providing your quality of service
Linda D.Go easy on the price, crazy high
Tonya H.No obvious/clearly marked key drop. Took me 10 minutes to figure out there was a slot in the front door.
Jackson P.Excellent service à la clientèle.
Edward G.Fast snd friendly
KURT H.Charged for extra day when they were closed .online drop off impossible to use .
CHARLES V.They were very helpful.
Randy J.The truck was not checked before providing it to me. The truck had a tire that was nearly flat and was only found because I checked before leaving the lot. The person working told me I needed to take it to a shop they use to get it fixed. All of this should be taken care of beforehand, I wasted hours of my day dealing with the company's laziness.
STEVEN R.Good service overall. Guy at the desk was easy to work with and very accomodating. Check tire inflation. Tow dolly tires were supposed to be inflated to 65 psi. One was 10 psi, and the other around 18.
JAMES D.Check equipment. Make sure tires are good and trailer is hooked on correctly
GUNNAR M.Great people
Jess G.Nothing,, perfect.
GILBERT G.Couldn't ask for better service. Knowledgeable, efficient, cooperative, easy to work with, went out of way to be helpful. Computers were extremely slow with UHaul program and had to do over because lost/froze at end first time done.
vicki M.This truck we rented & the experience...it was horrible!! We even let the employee at the desk know about the broken AC & my husband asked for a different truck or discount & all she said was don't kill the messenger because it was like that when the last customer drove it to this location from Colorado & he told them everything was great. The AC only blows on the feet setting & it takes forever to get cold. Also, if u turn the key off the process starts over. It was like driving in an oven until it would get cold. And then we get told it is going to cost $431,2 for a one way trip in this truck, which is their $19,95+tax in-town move 1, because the drop off location has too many trucks?! How is that our fault & how in the world does it make sense to charge for that?? Even the employee said it didn't make sense & apologized...And also, how is there no cruise control on this truck for that amount?? Seriously?? A 5hr drive with no cruise control & feet ac at almost $500....just wow. >:|
Sandra M.The personnel was rude and mean. I was late but I had called and spoke with someone. I had no idea it was from somewhere "traffic". When I arrived I did apologize and proceeded to try and get done as quickly as possible because I knew I was late. She badgers that I should have known they close at 12 and it was on the website. Moving is stressful enough but when you have someone who doesn't know your situation speak harshly to you because you were late adds fuel to the fire. After I proceeded to tell the attendant my whole moving crew didn't show at the last minute she changed her tune. But that didn't make matters any better for me. She already added stress to a stressful situation. Once she was told the reason I was late, which I don't believe was any of her business, she tried to be more friendly. She was a day late and a dollar short on customer service.
Kelley P.Friendly, hospitable and great service!
chris H.The place was nice but it was closed at drop off. It was easy to return even though it was closed. I hope they do not let the truck leave their location with leaking in the cab when it rains and puddles forming in the floor board from the rain. The emergency Break light stays on even though the Ebrake is off and the engine light came on when we made it to TX.
Melinda S.Merci
Salam O.The employee was very helpful in assisting with the pick up of the trailer. Could not have been better......excellent!
GARY S.Everything went great
Jerry S.Although the staff was (somewhat) helpful, the entire process for renting this piece of equipment was a pain. From the begging, I had issues with reserving the equipment at the original location (they said my reservation had been canceled). I was then re-routed to this other location, where the staff had not been notified of our arrival, despite the claims made by the previous location. Further, the staff was minimally helpful and did not hook up the equipment as the person who normally did that was not available. Again, the staff member here was very polite, friendly, and supplied some of the resources we needed. However, this location did not have the other pieces of equipment we needed (to rent or to buy). I understand all fault cannot be placed on the specific location, but rather, on U-haul as a whole because of the initial issues with the reservation. I am extremely dissatisfied with the U-haul experience on the front end of this rental, which is unfortunate because I have used their services in the past and would have used them in the futureâ€"not likely after the frustration caused by this recent encounter.
Patrick M.Absolutely Awesome Customer Service !!
John W.The only thing that I would say is to make it a little easier /simplify it so that older people or someone that may have a hard time with instructions would have a better understanding how to set up their rental.
CAROLYN R.The lady on-site was very helpful after a very frustrating failure to pick-up the truck in an on-app early morning pick-up.
Don M.Your service was excellent and I would recommend you to anyone. The staff was friendly, courteous and very helpful. Also there were supplies that I needed and purchased right there at your location so I didn't have to shop elsewhere. Thanks again for your U-Haul rental !!!!
Sheryl W.The lady that assisted us was an absolute delight and very helpful.
Miranda C.One person was training another. Both were helpful and truck quickly turned in..
Charles P.Somebody else to assist in office-
Kendall C.