The truck was not checked before providing it to me. The truck had a tire that was nearly flat and was only found because I checked before leaving the lot. The person working told me I needed to take it to a shop they use to get it fixed. All of this should be taken care of beforehand, I wasted hours of my day dealing with the company's laziness.STEVEN R.
Customer Reviews for Payless Storage 2 LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Texarkana, TX 75503
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h pm
- Sam : 8h am à 12h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Kurt B.
Good service overall. Guy at the desk was easy to work with and very accomodating. Check tire inflation. Tow dolly tires were supposed to be inflated to 65 psi. One was 10 psi, and the other around 18.JAMES D.
Le client n'a pas laissé de commentaire.Jarrod W.
Le client n'a pas laissé de commentaire.Georgeann B.
Le client n'a pas laissé de commentaire.tabbie B.
Le client n'a pas laissé de commentaire.Sheila O.
Le client n'a pas laissé de commentaire.ARRA N.
Le client n'a pas laissé de commentaire.LLOYD B.
Le client n'a pas laissé de commentaire.CHARLES W.
Le client n'a pas laissé de commentaire.RICHARD R.
Check equipment. Make sure tires are good and trailer is hooked on correctlyGUNNAR M.
Le client n'a pas laissé de commentaire.Linda C.
Le client n'a pas laissé de commentaire.Charles B.
Le client n'a pas laissé de commentaire.GENEVIEVE L.
Great peopleJess G.
Nothing,, perfect.GILBERT G.
Couldn't ask for better service. Knowledgeable, efficient, cooperative, easy to work with, went out of way to be helpful. Computers were extremely slow with UHaul program and had to do over because lost/froze at end first time done.vicki M.
Le client n'a pas laissé de commentaire.Johnny B.
This truck we rented & the experience...it was horrible!! We even let the employee at the desk know about the broken AC & my husband asked for a different truck or discount & all she said was don't kill the messenger because it was like that when the last customer drove it to this location from Colorado & he told them everything was great. The AC only blows on the feet setting & it takes forever to get cold. Also, if u turn the key off the process starts over. It was like driving in an oven until it would get cold. And then we get told it is going to cost 431,20 $ for a one way trip in this truck, which is their 19,95 $+tax in-town move 1, because the drop off location has too many trucks?! How is that our fault & how in the world does it make sense to charge for that?? Even the employee said it didn't make sense & apologized...And also, how is there no cruise control on this truck for that amount?? Seriously?? A 5hr drive with no cruise control & feet ac at almost 500 $....just wow. >:|Sandra M.
Le client n'a pas laissé de commentaire.Kevin S.
Le client n'a pas laissé de commentaire.CHARLES J.
The personnel was rude and mean. I was late but I had called and spoke with someone. I had no idea it was from somewhere "traffic". When I arrived I did apologize and proceeded to try and get done as quickly as possible because I knew I was late. She badgers that I should have known they close at 12 and it was on the website. Moving is stressful enough but when you have someone who doesn't know your situation speak harshly to you because you were late adds fuel to the fire. After I proceeded to tell the attendant my whole moving crew didn't show at the last minute she changed her tune. But that didn't make matters any better for me. She already added stress to a stressful situation. Once she was told the reason I was late, which I don't believe was any of her business, she tried to be more friendly. She was a day late and a dollar short on customer service.Kelley P.
Le client n'a pas laissé de commentaire.Blake P.
Friendly, hospitable and great service!chris H.
Le client n'a pas laissé de commentaire.SCOTT W.
Le client n'a pas laissé de commentaire.paul C.
The place was nice but it was closed at drop off. It was easy to return even though it was closed. I hope they do not let the truck leave their location with leaking in the cab when it rains and puddles forming in the floor board from the rain. The emergency Break light stays on even though the Ebrake is off and the engine light came on when we made it to TX.Melinda S.
The employee was very helpful in assisting with the pick up of the trailer. Could not have been better......excellent!GARY S.
Le client n'a pas laissé de commentaire.Richard B.
Everything went greatJerry S.
Although the staff was (somewhat) helpful, the entire process for renting this piece of equipment was a pain. From the begging, I had issues with reserving the equipment at the original location (they said my reservation had been canceled). I was then re-routed to this other location, where the staff had not been notified of our arrival, despite the claims made by the previous location. Further, the staff was minimally helpful and did not hook up the equipment as the person who normally did that was not available. Again, the staff member here was very polite, friendly, and supplied some of the resources we needed. However, this location did not have the other pieces of equipment we needed (to rent or to buy). I understand all fault cannot be placed on the specific location, but rather, on U-haul as a whole because of the initial issues with the reservation. I am extremely dissatisfied with the U-haul experience on the front end of this rental, which is unfortunate because I have used their services in the past and would have used them in the futureâ€"not likely after the frustration caused by this recent encounter.Patrick M.
Le client n'a pas laissé de commentaire.Adam C.
Le client n'a pas laissé de commentaire.Miguel S.
Le client n'a pas laissé de commentaire.SHARON P.
Absolutely Awesome Customer Service !!John W.
Le client n'a pas laissé de commentaire.Michael P.
The only thing that I would say is to make it a little easier /simplify it so that older people or someone that may have a hard time with instructions would have a better understanding how to set up their rental.CAROLYN R.
The lady on-site was very helpful after a very frustrating failure to pick-up the truck in an on-app early morning pick-up.Don M.
Your service was excellent and I would recommend you to anyone. The staff was friendly, courteous and very helpful. Also there were supplies that I needed and purchased right there at your location so I didn't have to shop elsewhere. Thanks again for your U-Haul rental !!!!Sheryl W.
Le client n'a pas laissé de commentaire.pamela T.
The lady that assisted us was an absolute delight and very helpful.Miranda C.
One person was training another. Both were helpful and truck quickly turned in..Charles P.
Le client n'a pas laissé de commentaire.Michael F.
Le client n'a pas laissé de commentaire.Jerry P.
Somebody else to assist in office-Kendall C.
Le client n'a pas laissé de commentaire.Nita M.
Le client n'a pas laissé de commentaire.Robert R.
Le client n'a pas laissé de commentaire.Robert G.
Staff extremely helpful. Went above and beyond to accommodate me despite scheduling issues.Kimberly W.
Le client n'a pas laissé de commentaire.richard W.
Made reservations. U-Haul changed my reservations without my knowledge and sent me to a location that was already closed.Keith D.
Le client n'a pas laissé de commentaire.JOHN D W.
Le client n'a pas laissé de commentaire.mark W.
Not happy at all with TRAFFICING~ I rented this on line. I had put in the location at the State Line Location in Texarkana. I never received any word until I got there to pick it up, that the reservation had been changed to the NASH location. And, when I got there, they did not have the truck I had originally reserved. I had to make TWO trips in a smaller truck to get it done. I have always heard that U-Haul is the best. I did not experience the BEST! What I got was confusion, not only with me, but with both locations, and I do not plan on using U-haul again, if this is the kind of service I am to expect. As well, I will not refer anyone to you all. Sad, that you all have ended up like this, after all these years. No Happy!!!!Sheila L.
Staff was greatJerry G.
went very smooth from start to finishNeil C.
Friendly peopleGary C B.
The ladies were very helpful and sweet and I enjoyed working with them and they were very helpful ??Leslie L.
This location was great. Very nice staff.William W.
Le client n'a pas laissé de commentaire.Kirk G.
Le client n'a pas laissé de commentaire.bonita W.
Le client n'a pas laissé de commentaire.Tom D.
Equipment had mud all over it!Richard B.
Le client n'a pas laissé de commentaire.TIMOTHY P.
The slow internet service. The lady customer service was great but i had to wait extra min because she couldn't get it to work so she had to call another lady and let her do it feom home but after all that she got everything taken care oflissa C.
Le client n'a pas laissé de commentaire.Ann B.
Le client n'a pas laissé de commentaire.Holli K.
Very good customer serviceDebbie S.
Le client n'a pas laissé de commentaire.BRADLEY S.
Le client n'a pas laissé de commentaire.Steven R.
Le client n'a pas laissé de commentaire.LARRY H.
It was a nightmare. Took over a hour to rent a car dolly. I was going to tow a car to Little Rock,Ark and then tow a car back to my house in Winnsboro, Texas. I asked them to find me a place in Winnsboro or Sulphur Springs Texas to return. They told me I could drop off anywhere. Well when I tried to return in Winnsboro, I found out that they had listed Little Rock. Then after calling the rental place that I used to rent the dolly to get them to get it fixed,which they did, I saw on my contract that they listed my last name as dob (date of birth) I will not use that rental place againdewey D.
Le client n'a pas laissé de commentaire.PHILLIP F.
Excellent Customer Service ????JOHN W.
Le client n'a pas laissé de commentaire.ROBERT P.
Incredible! Got location to rent storage, most affordable in town and very well kept. Management top notch!DESTIN S.
Le client n'a pas laissé de commentaire.Youlanda O.
Le client n'a pas laissé de commentaire.Jennifer B.
Le client n'a pas laissé de commentaire.blake G.
Personal was very kind and helpful. & Have a black beautiful lab that helps here and there lol. Very nice staff, clean bold and lotRONNI F.
Le client n'a pas laissé de commentaire.DONALD H.
Le client n'a pas laissé de commentaire.Michael H.
Trailer leaked and got the contents of my trailer soaked. Left signal/brake/hazard light did not work (light element burnt out; verified voltage getting through wiring). Not good for driving through Dallas traffic. I should be given a refund.DAVID H.
They have been so sweet and helpful!Emilee H.
Way too expensive! Almost 300 $to move 40 milesTina T.
Le client n'a pas laissé de commentaire.TERRY S.
Le client n'a pas laissé de commentaire.Ralph G.
Le client n'a pas laissé de commentaire.Selena J.
Le client n'a pas laissé de commentaire.GENE B.
Great experienceROGER N.
Le client n'a pas laissé de commentaire.Israel S.
Le client n'a pas laissé de commentaire.betsy R.
Le client n'a pas laissé de commentaire.Mike W.
Le client n'a pas laissé de commentaire.Kelly O.
Le client n'a pas laissé de commentaire.Dakota C.
Waited over an hour to pick up my truck and trailer. During the loading of my car on the tow trailer the helper misguided me onto the trailer. Then he asked to back off and start over. At which time my car fell off the trailer.SUNNY D.