Évaluations des clients PB Rentals & Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de PB Rentals & Storage

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Ronald L. le

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Le client n'a pas laissé de commentaire.

david J. le

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Le client n'a pas laissé de commentaire.

GARY S. le

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Le client n'a pas laissé de commentaire.

John W. le

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Le client n'a pas laissé de commentaire.

Shauna K. le

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Le client n'a pas laissé de commentaire.

Thomas M. le

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Le client n'a pas laissé de commentaire.

Adam S. le

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Le client n'a pas laissé de commentaire.

Amanda M. le

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The rate for a small truck should NOT be the same for a large one. Especially if that is all that is available.

william H. le

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Le client n'a pas laissé de commentaire.

Jacob W. le

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Le client n'a pas laissé de commentaire.

Eric C. le

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Le client n'a pas laissé de commentaire.

David M. le

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Le client n'a pas laissé de commentaire.

judy M. le

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Le client n'a pas laissé de commentaire.

Evetta B. le

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Le client n'a pas laissé de commentaire.

Joe T. le

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Not a thing , There very nice and helpful.

Earnest W. le

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Le client n'a pas laissé de commentaire.

Mike J. le

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Le client n'a pas laissé de commentaire.

Joe T. le

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They are absolutely amazing there.

jack W. le

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Le client n'a pas laissé de commentaire.

Brian P. le

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All good

Kevin P. le

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Le client n'a pas laissé de commentaire.

MARY W. le

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Le client n'a pas laissé de commentaire.

Joyce R. le

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PB Rentals and Storage, especially Paul Billiard was exceptional in his level of service. He explained everything thoroughly, explained the type of hitch I needed , provided it at a modest price and installed it. He then further turned it around so I was headed in the direction of my home. Assistant Kimberly was also extremely efficient and friendly. My thanks to them both for their help.

Roberta P. le

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Le client n'a pas laissé de commentaire.

Joe T. le

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Le client n'a pas laissé de commentaire.

NICOLE F. le

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Le client n'a pas laissé de commentaire.

Mike W. le

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Le client n'a pas laissé de commentaire.

Bill L. le

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Le client n'a pas laissé de commentaire.

Donna S. le

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Le client n'a pas laissé de commentaire.

Katy E. le

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The uhaul people were friendly but not interested in making me satisfied. I didn’t order my truck from this location but was told I had to pick it up here. I wanted to pay for the truck in store but was told no one was going to be there at the time I arranged to pick up the truck. I had to pay for it over the phone which made me very uncomfortable. I was going to pick up the truck at 9am Saturday morning in Steubenville Ohio. This location was 1/2 hour away from me and thus put me an hour off moving which backed up my moving crew. The only thing I was offered was two extra day of use of the truck which I obviously didn’t need as it stated in the reservation that was dropping the truck off later the same day. Why couldn’t the truck I requested be dropped off at my specified location in Steubenville?

Jordan K. le

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Have the return location and pickup locations to be able to explain charges to customers before customers leave or arrive. A surprise increase of $400 is not acceptable given the expense of moving. Unexpected charges can devastate a budget.

Terry R. le

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Le client n'a pas laissé de commentaire.

Brett C. le

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Owner should be present to Perform pre-trip equipment inspection. I Rented trailer, the location parking and trailer access was small and just off high traffic roadway. Owner should offer assistance to help guidance to back in to connect to trailers for safer situation. Also had to lift trailer tongue myself, I’m physically able but older folks may not be able too. Owner didn’t come out of the building at all.

blane A. le

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Employee rude. I had to take the trailer off my truck myself they would not help. It was snowing. The person told me to back trailer into a spot that was on a hill with nothing to chalk the trailer tires and my truck would be block main road during rush hour traffic and she went back into office. I refused to park it there ( total unsafe ) went into office and they told me to drop it in lot next door. This is a bad location and would never use again or even recommend. It's bad business for you.

LESLIE M. le

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Le client n'a pas laissé de commentaire.

Matthew S. le

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Le client n'a pas laissé de commentaire.

Beverly B. le

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Maybe more choices of truck size

John B. le

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windshield wipers blades where bad & the washer would not work. i had snow on moring we left would clean the road spray/salt off the windshield. Had to stop & get washer fluid & a spray bottle & try to spray the windshield when I could to keep it clean. The truck only had 22,000 miles on it.

joshua S. le

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Le client n'a pas laissé de commentaire.

Ronald H. le

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Le client n'a pas laissé de commentaire.

Stacie G. le

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I think that .99 per mile is insane. We moved locally between Follansbee and Wellsburg and it cost us 189.00 that is insane. I think that your prices per mile need to be lowered. We used your services because we needed a truck. It was not a convenience because of the pricing. I could see if we were moving far away, but locally it was just too expensive. The lady who took care of me was not the friendliest person either. It seemed like I was an inconvenience when I walked in on Friday to get the paperwork done and the keys. Very adamant about making sure the Uhaul was cleaned before we brought it back. It was pouring down rain the whole time we moved and the truck does get muddy when you are moving to the country from the city. The whole overall experience was a thumbs down with this company. I will not recommend no one using them because your prices are too high. You wanted the truth, you got it. Have a nice day

Jaclyn H. le

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Le client n'a pas laissé de commentaire.

Bill B. le

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Everything was done in a friendly, courteous manner. If I need another Rental I will certainly visit the Staff at PB Rentals and Storage.

Ashley F. le

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Very friendly staff, quick and helpful!

Robert M. le

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Le client n'a pas laissé de commentaire.

Arthur F. le

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Everyone was nice and made renting the vehicle hassle free.

Jennifer S. le

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At rental pick up, we were told to return it in 2 days and that the office was open til 5, but that if we returned it after, to drop the keys in the drop box. The morning of the day of return, while we were moving, we got several calls from the rental place saying we were late returning it and that we needed to call back right away. I was signing for closing on my house we were buying and getting phone calls from this place. We returned the equipment before 5 that evening and the office wasnt even open. Got the keys in the drop box and then returned the dolly. Monday morning we got phone calls saying that we were late and it cost them money and how it messed up their rentals, etc. Then they charged us an additional $120 for it. The rental wasnt even in the place we were emailed to pick it up at in the first place. This whole process has been a headache and made something simple, and supposedly 'helpful', annoying and costly.

Mohamed Y. le

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Kim was nice, helpful and very professional as usual l! Van smelled a bit smoky and body and front windshield had bird droppings but worked fine!

Ted B. le

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Paul did an exceptional job helping me with my move.

Jonathon B. le

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Le client n'a pas laissé de commentaire.

Michael C. le

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Parking nightmare

Kyle C. le

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Le client n'a pas laissé de commentaire.

Donna S. le

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Excellent customer service,equipment excellent.

Carol C. le

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I swept out back after I was done. Wasn't swept out by last user. It was pretty dirty. Also I would keep gas at full. That way, you can't mess up on amount.

Tom C. le

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Le client n'a pas laissé de commentaire.

Robert N. le

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Le client n'a pas laissé de commentaire.

Rene N. le

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The woman that checked me in was very helpful and friendly!

MICHAEL F. le

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Not much everything was done right

Roberta P. le

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Staff rude! Changed size of truck at last minute on Friday afternoon. When I got there to pick up truck, guy said, “Are you having a bad day?” When I said how I was upset becuz I didn’t want to drive a larger truck, he said “You don’t have to take it lady!” I will never use this location again. Whatever MAN got the last 10 foot truck should hv been told he had to take a bigger truck, not a lady by herself! Why make reservations if you get stuck with whatever they want to give you! Very bad customer service!! I’ll tell everyone I know NOT to use Wellsburg, WV U-Haul!!!!

le

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Le client n'a pas laissé de commentaire.

Jane S. le

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Positive experience and was well treated by staff.

James G. le

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Better detail or signage on where to park truck for return

Rebecca M. le

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Drove it off the lot and right back because we ended up not needing it. Still got charged the full price. The van wasn't clean and uhaul charged me a dollar for reserving it. I was charged 30 dollars for having the truck all of 4 minutes... not happy

JOHN D. le

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Nothing. Paul was out of the office taking care of his mother. When he got my message, he met me to make sure I could get what I needed to move the last of my mother's (who died recently)furniture. I would not have expected him to do this but he took the time to help me when I needed it. He should get a service award.

JOHN I. le

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They were great to deal with at PB Rentals

Tammy M. le

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Le client n'a pas laissé de commentaire.

RON G. le

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Le client n'a pas laissé de commentaire.

Kelli B. le

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I think UHaul should consider the fact that not everyone needs 2 whole days to move. My family and I did not have a whole house left to move (as we did the biggest part of the move in April). We picked the truck up on Saturday morning and returned the truck the next afternoon (on Sunday).

JANELLE J. le

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Le client n'a pas laissé de commentaire.

Alisa S. le

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I was a disappointed that when I went to pick up the truck I had reserved I was advised that the truck was in the shop and was provided with a van. I had reserved trucks from this facility in the past and was very satisfied with the service. When I called about the invoice I received Iwas told the reason for the increase in the cost was because of the mileage fee. I was somewhat upset because had I had the truck I reserved I would have only had to make one trip and not several. I would probably rent from this location again but would confirm the availability of the vehicle I wanted.

JANIS P. le

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Le client n'a pas laissé de commentaire.

Janis P. le

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Honestly not sure what you could do to make it any better could not have asked for it to go any smoother. Worked out perfectly

Ryan W. le

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Paul Billiard was terrific to work with during a hectic move. Very appreciative of his help.

lynnette C. le

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Le client n'a pas laissé de commentaire.

shiela C. le

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Le client n'a pas laissé de commentaire.

DONALD K. le

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Le client n'a pas laissé de commentaire.

John L. le

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Le client n'a pas laissé de commentaire.

Mohamed Y. le

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Nice customer service Thanks

DAVID P. le

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Le client n'a pas laissé de commentaire.

Edward B. le

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Uhaul did a good job with everything

David C. le

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My problem is with not being able to pick up equipment at the desired location. This is my second time in a year renting from U-Haul and not being able to pick up a truck at the location I picked online. I must say though the U-Haul customer service rep "Joe" and the rep at the pick up location were great they understood my position and did the utmost to help me out. But U-Haul needs to get a better way of securing rentals for customers, changing location at the last minute is not going to work for everyone.

jessica C. le

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I was about and Hour late dropping it off which I called and left messages before opening and after they opened got ahold of them about 9:30 to let them know. When I got to location I was completely humiliated by the guy working there because it was and hour late getting it there. He belittled me in front of other customers and it was completely uncalled for. I will NEVER use this location again that's if I ever even use uhaul again for my moving needs.

Aaron O. le

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Le client n'a pas laissé de commentaire.

Ray G. le

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I only needed the truck for approximately 4 miles. I had to drive 22 miles to pick it up. He told me I would not have to pay for the 42 miles round trip for the truck. He charged me for all of it! I will call corporate!

Bill B. le

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Le client n'a pas laissé de commentaire.

Frankie K. le

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I will never use U-haul again, and I will definitely never recommend U-haul to anyone else.

Jim K. le

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Very helpful and accommodating

Anthony E. le

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Kim provided outstanding customer service. I was arriving from Alabama to pick up the unit, and wanted to pick it up early, provided that the previous customer returned it early. Kim offered to call me as soon as the unit was returned, and she followed through on her offer.

Kevin A. le

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Great to work with and never a hassle except: I would recommend to Uhaul however to work on their computer systems so that it does not delay their customers and their representatives . Delays have occured with every rental of mine due to computer issues on Uhauls end.

Brenda S. le

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Le client n'a pas laissé de commentaire.

Sharon K. le

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none.

Britne B. le

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This review is a bit more for the U-Haul experience as a whole and should be passed on to the company. I have rented from U-Haul 3 separate times now and each time my reservation was moved from my preferred location or my truck size was changed. I ended up having to go about 30 minutes out of my way to pick up this truck and this location wasn't even on my original list of locations. With technology today, U-Haul should be able to better reserve vehicles based on my initial requests.

Malcolm A. le

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thank you , you have great personnel working .

Katie W. le

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Le client n'a pas laissé de commentaire.

JoAnn W. le

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Very polite and helpful Explained everything Will definitely use them again

Mary G. le

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I was told they would give me a refund of some sort for the blow out that I had in the freezing rain that put me almost two hours behind schedule and lost my help to unload. He said they were not able to refund anything at that place and that I need to call management at U-Haul to get a refund.

Michael A. le

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Everything went well. No complaints at all.

Edward W. le

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Le client n'a pas laissé de commentaire.

James D. le

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Le client n'a pas laissé de commentaire.

Jill N. le

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Paul and Kim at PB were so nice and accommodating! Im so glad this service is available in Wellsburg.