Uhaul system was down creating 20 minute delay. Uhaul system showed trucks available that when I called were not really(reserved or not on site)
Ken H.
Customer Reviews for Peacock Chevron
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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I had some problems with the lock and I'm still waiting on a call Bc it tried making me pay 195 dollars when I returned it to the location
Tyler R.I reserved a uhaul a month in advance for 10 am and the day of they said I couldn't pick it up until 4 but I was able to pick one up a different one at 10:30 a few miles away. I guess I just don't understand how it works!
Julio N.All was excellent.
CHERYL T.There is absolutely nothing you can do to improve the Uhaul service at this location. Corrina was absolutely a delight and quite helpful when it came to issues or questions I had. Her level of professionalism and care she puts in to making the whole process easier and timely is amazing! Thank you so much Corrina, you have my business for everything!!
Carrie B.Customer service to verify identity took around an hour. I had to cancel my reservation and start over so that I could get someone to respond to my arrival. Total mobile checkout took 45 minutes with 25 minutes on hold and no answer.
JAMES C.UHAUL is supposed to be a moving company and one would think they would put 100 % effort into making a move less stressful or chaotic for a family. I rented my uhaul, the time was changed the night before, but I had already hired movers so they had to be moved back 2 hours. When I picked up the truck and returned home, the dolly and furniture pads I had paid for were not in the truck so we had to drive all the way back to the uhaul location. My drop off location was somehow changed to an hour in the opposite direction of where I lived or was moving to...not sure how that even happened. I called Uhaul that day and was told "oh the order has been dispatched, you will need to call the other drop off location because I cannot make changes here" I had to call 3 different locations and then decided to just bring the truck back to the location that was on my original order. The service was terrible...a good deal of stress was added to our moving day and for this to be caused by a moving company is absurd.
DWANNA W.The instructions about where to leave the vehicle were unclear — a clearly marked area for returning the vehicles would be very helpful.
Jeffery E.The person that checked in my truck lied about the cleanliness and claimed I damaged the truck? I'm not impressed at all!!
Casandra M.Was tough to do the online pickup due to poor cell service in the area
Jeffery W.Please contact me at 985 778 3701. I paid 20,00 $ for the shipping pads and they were not included in the truck. I would like to get a refund.
Wyatt L.The uhaul was hot I'm from Louisiana and there is no air in it it was almost to unbearable to drive. The check oil light was on when I got it which I was praying that it wasn't going to blow up.
CLIFFORD M.They have charged me for an extra day, and I turned it in one hour early !
steven S.Requested materials were not in the truck bed. Was “upgraded†to a 20' truck from a 15' truck because, according to the chat representative, that was the only vehicle that was authorized to travel one way. We live on a narrow street which is why we specifically asked for a 15'. We had no advance notice of this change and had no time to consider other places to rent because we were working with movers who were on a specific time schedule. We ended up having to take a 20' truck that we were very uncomfortable driving and that had scratches at the top drivers side panel that we did not notice was unmarked until we returned it. Thank goodness we had protection insurance, but even the person at the location I returned it mentioned how the U-Haul was not cleaned well on the outside (and that it wasn't our fault).
Jonathan Ray D.Expert and kind reception and performance of equipment as well as billing.
ROBERT B.The worker mixed up my order with another customer. I was also originally told to pick up U-Haul at different location.
Madeline C.Truck was very old and beat up. They did not have either dolly we requested. It took forever to pick up the truck.
Lori W.Convenient and fast drop off service
Andrew M.The location where I picked up the rental was light years worse than the location I dropped off the rental. When I picked up the rental the clerk acted as if she was doing me a favor by renting me a truck at 400 $over the price I was quoted. When I dropped off the rental the gentleman went out of his way to help me and asked me about my experience with the company. He wasn't happy when I told him what had happened and advised me to go online and tell them what had happened.
Steven B.This is a convenience store. The clerk didn't even look at the trailer or my paperwork. In fact the drop-off point is down the street from the store and there is no one manning the area.
JOEL B.Exceptional customer service...if I could give more than 5 stars I would! Will definitely rent from this location again when the need arises
Leslie J.I was charged Safe tow that I specifically declined in the online sign up process. And, I have no idea how to get that resolved. I do not like not having a way of seeing that the checkout process is accurate
David B.Doesn't answer phone. Unclear where to drop off.
KASIE ANNE F.Always perfect!
Melissa M.Had trouble unlocking the lock. Using the mobile site was a pain!! And paid for and did not receive an appliance dolly
stephen S.It's only open until 1 pm and this is not explained anywhere on the website. It makes it difficult to rent and return .
Marcela O.Truck was delayed two hours and then all the additional fees really made my moving expirence unenjoyable
Joshua L.Easy Peasy
Roger C.Bobby was our Uhaul team member. He was very helpful and informative.
Keith M.The parking area is unviewable from the road. Had to pull over and ask for better guidance on where to leave the truck and then there was no room to park it regularly. I had to park it along the front of other traers.
Sean L.They were closed till noon so we moved it to a secure spot near the other trailers
Gary W.No one was there to check me in. No one called the day before to confirm appointment.
Chad E.The lock was hard to open. I spent 30 min trying to get ahold of the customer service. I lost 45 min to get resolved.
Fabio S.Update the original drop off location. It doesn't exist and caused a lot of problems and wasted time and difficulty on a Sunday morning. The original drop off location was 5 miles away from the Peacock Station. A chevron station that said it happens all the time.
Patrick R.None of the furniture dollies I paid for were in the truck. I didn't get a refund either.
Michael W.The only issues I had were with Uhaul mobile check in and return. The owner of the location was extremely helpful and the truck was super clean. The location was easy to find and access.
Danielle E.picked up truck on Sunday morning. It smelled of wet dog and urine! we had no other choice but to take the truck because of the planned move. Checked a second truck on the property and it was even worse. How can you rent equipment in that condition?
James M.This location is basically untended. A single, overworked clerk in the convenience store. Have to park and unload yourself, and this trailer was too heavy for me to do that. I had to do a Harry Houdini by disconnecting the hitch from the receiver on my truck and drive out from under the hitch. Took about 30 minutes to drop off.
Paul W.Jill was very helpful.
Larry L.Jill was just darling. She made everything super easy to understand and was pleasant, professional and delightful. I would recommend this location and absolutely use it again.
Meredith K.Very professional and well-managed location. Customer service was excellent including utmost courtesy and accommodation. Would certainly recommend to others and utilize their services in the future.
Ahmad E.Very helpful and courteous people.
Bradley S.Jill was very friendly, professional, and a pleasure to interact with.
Alexander M.