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The parking area is unviewable from the road. Had to pull over and ask for better guidance on where to leave the truck and then there was no room to park it regularly. I had to park it along the front of other traers.
They were closed till noon so we moved it to a secure spot near the other trailers
No one was there to check me in. No one called the day before to confirm appointment.
The lock was hard to open. I spent 30 min trying to get ahold of the customer service. I lost 45 min to get resolved.
Update the original drop off location. It doesn't exist and caused a lot of problems and wasted time and difficulty on a Sunday morning. The original drop off location was 5 miles away from the Peacock Station. A chevron station that said it happens all the time.
None of the furniture dollies I paid for were in the truck. I didn't get a refund either.
The only issues I had were with Uhaul mobile check in and return. The owner of the location was extremely helpful and the truck was super clean. The location was easy to find and access.
picked up truck on Sunday morning. It smelled of wet dog and urine! we had no other choice but to take the truck because of the planned move. Checked a second truck on the property and it was even worse. How can you rent equipment in that condition?
This location is basically untended. A single, overworked clerk in the convenience store. Have to park and unload yourself, and this trailer was too heavy for me to do that. I had to do a Harry Houdini by disconnecting the hitch from the receiver on my truck and drive out from under the hitch. Took about 30 minutes to drop off.
Jill was very helpful.
Jill was just darling. She made everything super easy to understand and was pleasant, professional and delightful. I would recommend this location and absolutely use it again.
Very professional and well-managed location. Customer service was excellent including utmost courtesy and accommodation. Would certainly recommend to others and utilize their services in the future.
Very helpful and courteous people.
Jill was very friendly, professional, and a pleasure to interact with.
Sales person was very nice and helpful
Good service.
Very happy with customer service.
Excellent customer service representative.
Super friendly folks that went the extra mile when I was having a problem opening the lock in order to obtain the key. Quality customer service at its finest! Will definitely recommend to family and friends!
Drop off was a seven eleven type of store. The lady at the counter was busy with customers and didn't have time to help me. I was just told to park the trailer and that was it. I parked the trailer, unhooked it andI came back to see if there was paperwork to complete and she told me I was done. Sure enough I received a call from Uhaul a few days later asking if I wanted to extend my contract at which time I told them I had dropped off the trailer two days earlier. The lady on the phone was nice and said it would be taken care of . Recommend that personnel be trained on how to receive equipment when it is returned.
the pickup location was the fourth location that I was sent to looking for a tow dolly, plus it is in the next state. The dolly blew outa tire 200 miles into the trip and I spent two hours waiting for a service truck. the dolly was missing rubber retainers for the safety chains and the right tail light was broken.
No complaints. A different person rented me the trailer and a different one was there when I turned it in. Both were friendly and very polite. Thank you
It seems as though paying cash at U-haul is complicated. Bravin went above and beyond to refund my "cash" deposit.
Everything was great. Very friendly employees!
I rented a tow dolly. I didn't make a reservation online I just went to the store to rent it. The owner was very helpful. He helped us attach the dolly to the truck and even gave his personal cell phone number in case there were any issues with the equipment
Excellent customer service and excellent equipment!!! Highly recommended!!!!! 5 Stars all around!
Fix the safety chains! Thanks. This is Uhaul maintenance not the dealer.
Nothing-everything went very well.
I originally was supposed to bring it back to Holdings Holden's would not accept it they said they didn't have the room for it I went to Chevron and they told me the same thing I told her to get rid of that damn trailer right now I'm not going anymore locations so he finally accept it it
Keep up the good job showing customer's that you care.
The gentleman at Covington helped resolve a situation that I have been trying to deal with since eight that morning. He was helpful accommodating and made me want to go back to U-Haul. I understand that trying to pick up on Sunday can be difficult but it was a fiasco trying to deal with them at Mandeville location. If the trucks are kept elsewhere they should send you to the location where they're actually held and maybe it might've worked a little easier.
Poorly advertised so it's hard to tell that the gas station even handles uhaul. We asked for some sort of receipt so we could have proof that we dropped it off and were told "ah, you'll be fine"
