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CHARLES G
Customer Reviews for Pearl River Discount Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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First the original location that was guaranteed was not there. That is when I had to go to the Pearl River store. Once there the running light never worked on the trailer.
Torey TThe woman in the office was very nice and helpful.
Richard PLocation was open from 9am-2pm on Saturday. I scheduled a pickup the night before for 10am. I started calling at 930, 30 minutes after they open to make sure I was going to the correct location. With no answer I showed at 10 for my scheduled pick-up and no one was there. I called the main office to to figure out what we were going to do (very helpful, no issues with uhaul, just this location) and while on the phone with uhaul the employees show up at 1025. Apparently stuck in traffic for an hour and 25 minutes.
jeremy cNo Need for improvement. Jessica, the manager, was fantastic. She was able to answer all my questions and helpful beyond words.
Theodore RThere wasn't gas in the truck. Trash was left behind after previous renter. I was charged for three day when i only rent for September 30 and returned vehicle at 11 that night. When i called Pearl River Uhaul I told the lady on the phone i was located in Pearl River and moving from Zachary to come to Pearl River. She then told me it would be cheaper to get the Uhaul from Tire Doctor in Zachary and Drop off at Pearl River Discount. That's what i made my reservation for. I'm not understanding why i'm getting charge a wrong drop off fee. The lack of communication was very poor. No I'm getting charged an extra $300 because of their miscommunication. No i see why people warned me about renting from Uhaul.
Breanna HMake sure the representative is thorough with the information. I had 3 representatives tell me something different. When I picked up the uhaul it was HORRIBLE. She was rude beyond belief.
Tonia AThank you, Jessica! She was very helpful and personable.
MARION DSuper friendly and very helpful!
brandy eThere was a leak over the cab of the truck. I notified the manager and she was going to get it fixed; so very responsive.
Daniel DVery prejudice and over charged . Continued to send me to voicemail when attempting by to call bout overage
Nikole HVery helpful and great to work with
Melissa sMrs Jessica was very nice
MARY RThanks 👍
SCOTT VExcellent customer service!!!! Best place I have used for truck/trailer rentals in 25 yrs!!! I Highly recommend This location!!!
Melissa MEmployees need to be very considerate of cars. I drove 45 minutes to get to location after getting a 30 quote…it was more than double. I asked twice to make sure she was quoting the car dolly that all 4 wheels go on. She said prices were raised. I couldn't drop of in my own town as they said it would cost 2,5x more so I had to drive another 45 minutes, then 45 minutes back home. Worst experience ever. The lady banged the chains against my car as she was carelessly throwing around the hooks…. Never again. Please don't call me and no I don't want anything.
Dimitrios CNothing to improve. Great, quick service, checked to make sure everything was good and to check if I needed anything else
william bTurning the truck back in through the mobile directions was very easy.
KAYLA LThey worked very well with me and were patient throughout it all.
Rex PMgr seemed bothered to have to deal with me
John HThe lady who processed my order for pick up was friendly, did the paper work quickly, answered all my questions, helped me go over the inspection process on my phone. I'd highly recommend coming to this location for all of your uhaul needs. A++++++ service!!
Mary NNo improvements needed. Great location.
BRADLEY BAmazing customer service!!!
CHRISTINE DWhen I went to pick up my U-Haul truck the people that I dealt with were rude to me, they didn't explain the 24hr U-Haul share thing to me, and since nothing was explained to me, and no one was at the place when I picked up the U-Haul the lady that I spoke to told me to do whatever on my phone and then take the truck. The next morning she calls me for something she didn't realize was her fault and told me that U-Haul was gonna report my truck stolen. Overall experience 4/10
Keavy eLocation is good for me, easier to get to.
herbert gI love the way they came to the site, while closed, to help me with my needs. They were great to work with.
Harry KPlease train employees in system usage. Also improve load balancing across uhaul web servers to avoid extreme lag during high usage times (end of the month). Trailer had a leak somewhere and my bed got wet.
Jennifer WThe girl that hooked up the trailer did a great job of explaining to me how everything works I would definitely go back again just because of the service that she provided very friendly very accommodating all around great experience
DONALD CSecretary had a lot of computer problems- not her fault but slowed things down. The truck had 1/4 tank of gas. Worker said truck would only get about 20 miles to quarter tank. I had approximately 60-65 miles to drive before returning so I filled tank- cost me $60. We only used maybe 1/4 tank so left it with 3/4 tank. I was definitely misled & this cost me a bunch of money. Just got divorced-relocated not happy about putting out that much extra money!
nanette SThe rep on site wasn't properly trained and unable to assist me. Even after making reservations online, rental of a two-wheel car dolley problematic. The rep was nice and cordial but lacked the right training to do her job. My experience was too complicated and difficult, especially considering that I've rented from Uhaul several times before.
Don TStorage unit with U Haul. Person at the desk was not trained with U Haul. Time of pick up was 9 AM. Owner did not get there unit 9:50. She rushed to get the order complete. Once complete she jumped into a jeep with someone and left. This is not how you run a business. I will not rent from this location again.
KENNETH MJust dropped it off. Lol it was closed
Jessie WJessica your sales attendant was above and beyond what a customer could have asked for. She was the best representation for U-Haul that I have ever experienced. She waited over an hour for us to get there due to bad weather. She didn't have to do that but she did it with a smile. Outstanding Service.
katherine d